forked from extern/django-helpdesk
102 lines
4.3 KiB
Python
102 lines
4.3 KiB
Python
# -*- coding: utf-8 -*-
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from django.contrib.auth import get_user_model
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from django.test import TestCase
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from django.test.utils import override_settings
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from django.urls import reverse
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from helpdesk.models import Queue, Ticket
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User = get_user_model()
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@override_settings(
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HELPDESK_VIEW_A_TICKET_PUBLIC=True
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)
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class TestTicketLookupPublicEnabled(TestCase):
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def setUp(self):
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q = Queue(title='Q1', slug='q1')
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q.save()
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t = Ticket(title='Test Ticket', submitter_email='test@domain.com')
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t.queue = q
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t.save()
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self.ticket = t
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def test_ticket_by_id(self):
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"""Can a ticket be looked up by its ID"""
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# get the ticket from models
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t = Ticket.objects.get(id=self.ticket.id)
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self.assertEqual(t.title, self.ticket.title)
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def test_ticket_by_link(self):
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"""Can a ticket be looked up by its link from (eg) an email"""
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# Instead of using the ticket_for_url link,
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# we will exercise 'reverse' to lookup/build the URL
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# from the ticket info we have
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# http://example.com/helpdesk/view/?ticket=q1-1&email=None
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response = self.client.get(reverse('helpdesk:public_view'),
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{'ticket': self.ticket.ticket_for_url,
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'email': self.ticket.submitter_email})
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self.assertEqual(response.status_code, 200)
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def test_ticket_with_changed_queue(self):
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# Make a ticket (already done in setup() )
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# Now make another queue
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q2 = Queue(title='Q2', slug='q2')
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q2.save()
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# grab the URL / params which would have been emailed out to submitter.
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url = reverse('helpdesk:public_view')
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params = {'ticket': self.ticket.ticket_for_url,
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'email': self.ticket.submitter_email}
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# Pickup the ticket created in setup() and change its queue
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self.ticket.queue = q2
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self.ticket.save()
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# confirm that we can still get to a url which was emailed earlier
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response = self.client.get(url, params)
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self.assertNotContains(response, "Invalid ticket ID")
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def test_add_email_to_ticketcc_if_not_in(self):
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staff_email = 'staff@mail.com'
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staff_user = User.objects.create(
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username='staff', email=staff_email, is_staff=True)
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self.ticket.assigned_to = staff_user
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self.ticket.save()
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email_1 = 'user1@mail.com'
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ticketcc_1 = self.ticket.ticketcc_set.create(email=email_1)
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# Add new email to CC
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email_2 = 'user2@mail.com'
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ticketcc_2 = self.ticket.add_email_to_ticketcc_if_not_in(email=email_2)
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self.assertEqual(list(self.ticket.ticketcc_set.all()),
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[ticketcc_1, ticketcc_2])
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# Add existing email, doesn't change anything
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self.ticket.add_email_to_ticketcc_if_not_in(email=email_1)
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self.assertEqual(list(self.ticket.ticketcc_set.all()),
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[ticketcc_1, ticketcc_2])
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# Add mail from assigned user, doesn't change anything
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self.ticket.add_email_to_ticketcc_if_not_in(email=staff_email)
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self.assertEqual(list(self.ticket.ticketcc_set.all()),
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[ticketcc_1, ticketcc_2])
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self.ticket.add_email_to_ticketcc_if_not_in(user=staff_user)
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self.assertEqual(list(self.ticket.ticketcc_set.all()),
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[ticketcc_1, ticketcc_2])
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# Move a ticketCC from ticket 1 to ticket 2
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ticket_2 = Ticket.objects.create(
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queue=self.ticket.queue, title='Ticket 2', submitter_email=email_2)
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self.assertEqual(ticket_2.ticketcc_set.count(), 0)
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ticket_2.add_email_to_ticketcc_if_not_in(ticketcc=ticketcc_1)
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self.assertEqual(ticketcc_1.ticket, ticket_2)
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self.assertEqual(ticket_2.ticketcc_set.count(), 1)
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# Adding email_2 doesn't change since it is already submitter email
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ticket_2.add_email_to_ticketcc_if_not_in(email=email_2)
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self.assertEqual(ticket_2.ticketcc_set.get(), ticketcc_1)
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ticket_2.add_email_to_ticketcc_if_not_in(ticketcc=ticketcc_2)
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self.assertEqual(ticket_2.ticketcc_set.get(), ticketcc_1)
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# Finally test function raises a Value error when no parameter is given
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self.assertRaises(ValueError, ticket_2.add_email_to_ticketcc_if_not_in)
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