forked from extern/django-helpdesk
957 lines
40 KiB
Python
957 lines
40 KiB
Python
|
|
import email
|
|
import uuid
|
|
|
|
from helpdesk.models import Queue, CustomField, FollowUp, Ticket, TicketCC
|
|
from django.test import TestCase
|
|
from django.core import mail
|
|
from django.core.exceptions import ObjectDoesNotExist
|
|
from django.forms import ValidationError
|
|
from django.test.client import Client
|
|
from django.core.urlresolvers import reverse
|
|
|
|
from helpdesk.management.commands.get_email import object_from_message, create_ticket_cc
|
|
|
|
try: # python 3
|
|
from urllib.parse import urlparse
|
|
except ImportError: # python 2
|
|
from urlparse import urlparse
|
|
|
|
|
|
class TicketBasicsTestCase(TestCase):
|
|
fixtures = ['emailtemplate.json']
|
|
|
|
def setUp(self):
|
|
self.queue_public = Queue.objects.create(title='Queue 1', slug='q1', allow_public_submission=True, new_ticket_cc='new.public@example.com', updated_ticket_cc='update.public@example.com')
|
|
self.queue_private = Queue.objects.create(title='Queue 2', slug='q2', allow_public_submission=False, new_ticket_cc='new.private@example.com', updated_ticket_cc='update.private@example.com')
|
|
|
|
self.ticket_data = {
|
|
'title': 'Test Ticket',
|
|
'description': 'Some Test Ticket',
|
|
}
|
|
|
|
self.client = Client()
|
|
|
|
def test_create_ticket_instance_from_payload(self):
|
|
|
|
"""
|
|
Ensure that a <Ticket> instance is created whenever an email is sent to a public queue.
|
|
"""
|
|
|
|
email_count = len(mail.outbox)
|
|
ticket_data = dict(queue=self.queue_public, **self.ticket_data)
|
|
ticket = Ticket.objects.create(**ticket_data)
|
|
self.assertEqual(ticket.ticket_for_url, "q1-%s" % ticket.id)
|
|
self.assertEqual(email_count, len(mail.outbox))
|
|
|
|
def test_create_ticket_public(self):
|
|
email_count = len(mail.outbox)
|
|
|
|
response = self.client.get(reverse('helpdesk_home'))
|
|
self.assertEqual(response.status_code, 200)
|
|
|
|
post_data = {
|
|
'title': 'Test ticket title',
|
|
'queue': self.queue_public.id,
|
|
'submitter_email': 'ticket1.submitter@example.com',
|
|
'body': 'Test ticket body',
|
|
'priority': 3,
|
|
}
|
|
|
|
response = self.client.post(reverse('helpdesk_home'), post_data, follow=True)
|
|
last_redirect = response.redirect_chain[-1]
|
|
last_redirect_url = last_redirect[0]
|
|
last_redirect_status = last_redirect[1]
|
|
|
|
# Ensure we landed on the "View" page.
|
|
# Django 1.9 compatible way of testing this
|
|
# https://docs.djangoproject.com/en/1.9/releases/1.9/#http-redirects-no-longer-forced-to-absolute-uris
|
|
urlparts = urlparse(last_redirect_url)
|
|
self.assertEqual(urlparts.path, reverse('helpdesk_public_view'))
|
|
|
|
# Ensure submitter, new-queue + update-queue were all emailed.
|
|
self.assertEqual(email_count+3, len(mail.outbox))
|
|
|
|
def test_create_ticket_private(self):
|
|
email_count = len(mail.outbox)
|
|
post_data = {
|
|
'title': 'Private ticket test',
|
|
'queue': self.queue_private.id,
|
|
'submitter_email': 'ticket2.submitter@example.com',
|
|
'body': 'Test ticket body',
|
|
'priority': 3,
|
|
}
|
|
|
|
response = self.client.post(reverse('helpdesk_home'), post_data)
|
|
self.assertEqual(response.status_code, 200)
|
|
self.assertEqual(email_count, len(mail.outbox))
|
|
self.assertContains(response, 'Select a valid choice.')
|
|
|
|
def test_create_ticket_customfields(self):
|
|
email_count = len(mail.outbox)
|
|
queue_custom = Queue.objects.create(title='Queue 3', slug='q3', allow_public_submission=True, updated_ticket_cc='update.custom@example.com')
|
|
custom_field_1 = CustomField.objects.create(name='textfield', label='Text Field', data_type='varchar', max_length=100, ordering=10, required=False, staff_only=False)
|
|
post_data = {
|
|
'queue': queue_custom.id,
|
|
'title': 'Ticket with custom text field',
|
|
'submitter_email': 'ticket3.submitter@example.com',
|
|
'body': 'Test ticket body',
|
|
'priority': 3,
|
|
'custom_textfield': 'This is my custom text.',
|
|
}
|
|
|
|
response = self.client.post(reverse('helpdesk_home'), post_data, follow=True)
|
|
|
|
custom_field_1.delete()
|
|
last_redirect = response.redirect_chain[-1]
|
|
last_redirect_url = last_redirect[0]
|
|
last_redirect_status = last_redirect[1]
|
|
|
|
# Ensure we landed on the "View" page.
|
|
# Django 1.9 compatible way of testing this
|
|
# https://docs.djangoproject.com/en/1.9/releases/1.9/#http-redirects-no-longer-forced-to-absolute-uris
|
|
urlparts = urlparse(last_redirect_url)
|
|
self.assertEqual(urlparts.path, reverse('helpdesk_public_view'))
|
|
|
|
# Ensure only two e-mails were sent - submitter & updated.
|
|
self.assertEqual(email_count+2, len(mail.outbox))
|
|
|
|
class EmailInteractionsTestCase(TestCase):
|
|
fixtures = ['emailtemplate.json']
|
|
|
|
def setUp(self):
|
|
self.queue_public = Queue.objects.create(title='Mail Queue 1',
|
|
slug='mq1',
|
|
email_address='queue-1@example.com',
|
|
allow_public_submission=True,
|
|
new_ticket_cc='new.public.with.notifications@example.com',
|
|
updated_ticket_cc='update.public.with.notifications@example.com',
|
|
enable_notifications_on_email_events=True,
|
|
)
|
|
|
|
self.queue_public_with_notifications_disabled = Queue.objects.create(title='Mail Queue 2',
|
|
slug='mq2',
|
|
email_address='queue-2@example.com',
|
|
allow_public_submission=True,
|
|
new_ticket_cc='new.public.without.notifications@example.com',
|
|
updated_ticket_cc='update.public.without.notifications@example.com',
|
|
enable_notifications_on_email_events=False,
|
|
)
|
|
|
|
self.ticket_data = {
|
|
'title': 'Test Ticket',
|
|
'description': 'Some Test Ticket',
|
|
}
|
|
|
|
def test_create_ticket_from_email_with_message_id(self):
|
|
|
|
"""
|
|
Ensure that a <Ticket> instance is created whenever an email is sent to a public queue.
|
|
Also, make sure that the RFC 2822 field "message-id" is stored on the <Ticket.submitter_email_id>
|
|
field.
|
|
"""
|
|
|
|
msg = email.message.Message()
|
|
|
|
message_id = uuid.uuid4().hex
|
|
submitter_email = 'foo@bar.py'
|
|
|
|
msg.__setitem__('Message-ID', message_id)
|
|
msg.__setitem__('Subject', self.ticket_data['title'])
|
|
msg.__setitem__('From', submitter_email)
|
|
msg.__setitem__('To', self.queue_public.email_address)
|
|
msg.__setitem__('Content-Type', 'text/plain;')
|
|
msg.set_payload(self.ticket_data['description'])
|
|
|
|
email_count = len(mail.outbox)
|
|
|
|
object_from_message(str(msg), self.queue_public, quiet=True)
|
|
|
|
followup = FollowUp.objects.get(message_id=message_id)
|
|
ticket = Ticket.objects.get(id=followup.ticket.id)
|
|
|
|
self.assertEqual(ticket.ticket_for_url, "mq1-%s" % ticket.id)
|
|
|
|
# As we have created an Ticket from an email, we notify the sender (+1)
|
|
# and the new and update queues (+2)
|
|
self.assertEqual(email_count + 1 + 2, len(mail.outbox))
|
|
|
|
# Ensure that the submitter is notified
|
|
self.assertIn(submitter_email,mail.outbox[0].to)
|
|
|
|
def test_create_ticket_from_email_without_message_id(self):
|
|
|
|
"""
|
|
Ensure that a <Ticket> instance is created whenever an email is sent to a public queue.
|
|
Also, make sure that the RFC 2822 field "message-id" is stored on the <Ticket.submitter_email_id>
|
|
field.
|
|
"""
|
|
|
|
msg = email.message.Message()
|
|
submitter_email = 'foo@bar.py'
|
|
|
|
msg.__setitem__('Subject', self.ticket_data['title'])
|
|
msg.__setitem__('From', submitter_email)
|
|
msg.__setitem__('To', self.queue_public.email_address)
|
|
msg.__setitem__('Content-Type', 'text/plain;')
|
|
msg.set_payload(self.ticket_data['description'])
|
|
|
|
email_count = len(mail.outbox)
|
|
|
|
object_from_message(str(msg), self.queue_public, quiet=True)
|
|
|
|
ticket = Ticket.objects.get(title=self.ticket_data['title'], queue=self.queue_public, submitter_email=submitter_email)
|
|
|
|
self.assertEqual(ticket.ticket_for_url, "mq1-%s" % ticket.id)
|
|
|
|
# As we have created an Ticket from an email, we notify the sender (+1)
|
|
# and the new and update queues (+2)
|
|
self.assertEqual(email_count + 1 + 2, len(mail.outbox))
|
|
|
|
# Ensure that the submitter is notified
|
|
self.assertIn(submitter_email,mail.outbox[0].to)
|
|
|
|
def test_create_ticket_from_email_with_carbon_copy(self):
|
|
|
|
"""
|
|
Ensure that an instance of <TicketCC> is created for every valid element of the
|
|
"rfc_2822_cc" field when creating a <Ticket> instance.
|
|
"""
|
|
|
|
msg = email.message.Message()
|
|
|
|
message_id = uuid.uuid4().hex
|
|
submitter_email = 'foo@bar.py'
|
|
cc_list = ['bravo@example.net', 'charlie@foobar.com']
|
|
|
|
msg.__setitem__('Message-ID', message_id)
|
|
msg.__setitem__('Subject', self.ticket_data['title'])
|
|
msg.__setitem__('From', submitter_email)
|
|
msg.__setitem__('To', self.queue_public.email_address)
|
|
msg.__setitem__('Cc', ','.join(cc_list))
|
|
msg.__setitem__('Content-Type', 'text/plain;')
|
|
msg.set_payload(self.ticket_data['description'])
|
|
|
|
email_count = len(mail.outbox)
|
|
|
|
object_from_message(str(msg), self.queue_public, quiet=True)
|
|
|
|
followup = FollowUp.objects.get(message_id=message_id)
|
|
ticket = Ticket.objects.get(id=followup.ticket.id)
|
|
self.assertEqual(ticket.ticket_for_url, "mq1-%s" % ticket.id)
|
|
|
|
# As we have created an Ticket from an email, we notify the sender
|
|
# and contacts on the cc_list (+1 as it's treated as a list),
|
|
# the new and update queues (+2)
|
|
self.assertEqual(email_count + 1 + 2, len(mail.outbox))
|
|
|
|
# Ensure that the submitter is notified
|
|
self.assertIn(submitter_email,mail.outbox[0].to)
|
|
|
|
|
|
for cc_email in cc_list:
|
|
|
|
# Ensure that contacts on cc_list will be notified on the same email (index 0)
|
|
self.assertIn(cc_email, mail.outbox[0].to)
|
|
|
|
# Ensure that <TicketCC> exists
|
|
ticket_cc = TicketCC.objects.get(ticket=ticket, email=cc_email)
|
|
self.assertTrue(ticket_cc.ticket, ticket)
|
|
self.assertTrue(ticket_cc.email, cc_email)
|
|
|
|
def test_create_ticket_from_email_to_multiple_emails(self):
|
|
|
|
"""
|
|
Ensure that an instance of <TicketCC> is created for every valid element of the
|
|
"rfc_2822_cc" field when creating a <Ticket> instance.
|
|
"""
|
|
|
|
msg = email.message.Message()
|
|
|
|
message_id = uuid.uuid4().hex
|
|
submitter_email = 'foo@bar.py'
|
|
to_list = [self.queue_public.email_address]
|
|
cc_list = ['bravo@example.net', 'charlie@foobar.com']
|
|
|
|
msg.__setitem__('Message-ID', message_id)
|
|
msg.__setitem__('Subject', self.ticket_data['title'])
|
|
msg.__setitem__('From', submitter_email)
|
|
msg.__setitem__('To', ','.join(to_list + cc_list))
|
|
msg.__setitem__('Content-Type', 'text/plain;')
|
|
msg.set_payload(self.ticket_data['description'])
|
|
|
|
email_count = len(mail.outbox)
|
|
|
|
object_from_message(str(msg), self.queue_public, quiet=True)
|
|
|
|
followup = FollowUp.objects.get(message_id=message_id)
|
|
ticket = Ticket.objects.get(id=followup.ticket.id)
|
|
self.assertEqual(ticket.ticket_for_url, "mq1-%s" % ticket.id)
|
|
|
|
# As we have created an Ticket from an email, we notify the sender
|
|
# and contacts on the cc_list (+1 as it's treated as a list),
|
|
# the new and update queues (+2)
|
|
self.assertEqual(email_count + 1 + 2, len(mail.outbox))
|
|
|
|
# Ensure that the submitter is notified
|
|
self.assertIn(submitter_email,mail.outbox[0].to)
|
|
|
|
# Ensure that the queue's email was not subscribed to the event notifications.
|
|
self.assertRaises(TicketCC.DoesNotExist, TicketCC.objects.get, ticket=ticket, email=to_list[0])
|
|
|
|
for cc_email in cc_list:
|
|
|
|
# Ensure that contacts on cc_list will be notified on the same email (index 0)
|
|
self.assertIn(cc_email, mail.outbox[0].to)
|
|
|
|
# Ensure that <TicketCC> exists
|
|
ticket_cc = TicketCC.objects.get(ticket=ticket, email=cc_email)
|
|
self.assertTrue(ticket_cc.ticket, ticket)
|
|
self.assertTrue(ticket_cc.email, cc_email)
|
|
|
|
def test_create_ticket_from_email_with_invalid_carbon_copy(self):
|
|
|
|
"""
|
|
Ensure that no <TicketCC> instance is created if an invalid element of the
|
|
"rfc_2822_cc" field is provided when creating a <Ticket> instance.
|
|
"""
|
|
|
|
msg = email.message.Message()
|
|
|
|
message_id = uuid.uuid4().hex
|
|
submitter_email = 'foo@bar.py'
|
|
cc_list = ['null@example', 'invalid@foobar']
|
|
|
|
msg.__setitem__('Message-ID', message_id)
|
|
msg.__setitem__('Subject', self.ticket_data['title'])
|
|
msg.__setitem__('From', submitter_email)
|
|
msg.__setitem__('To', self.queue_public.email_address)
|
|
msg.__setitem__('Cc', ','.join(cc_list))
|
|
msg.__setitem__('Content-Type', 'text/plain;')
|
|
msg.set_payload(self.ticket_data['description'])
|
|
|
|
email_count = len(mail.outbox)
|
|
|
|
object_from_message(str(msg), self.queue_public, quiet=True)
|
|
|
|
followup = FollowUp.objects.get(message_id=message_id)
|
|
ticket = Ticket.objects.get(id=followup.ticket.id)
|
|
self.assertEqual(ticket.ticket_for_url, "mq1-%s" % ticket.id)
|
|
|
|
# As we have created an Ticket from an email, we notify the sender
|
|
# and contacts on the cc_list (+1 as it's treated as a list),
|
|
# the new and update queues (+2)
|
|
self.assertEqual(email_count + 1 + 2, len(mail.outbox))
|
|
|
|
# Ensure that the submitter is notified
|
|
self.assertIn(submitter_email, mail.outbox[0].to)
|
|
|
|
for cc_email in cc_list:
|
|
|
|
# Ensure that contacts on cc_list will be notified on the same email (index 0)
|
|
self.assertIn(cc_email, mail.outbox[0].to)
|
|
|
|
# Ensure that <TicketCC> exists. Even if it's an invalid email.
|
|
ticket_cc = TicketCC.objects.get(ticket=ticket, email=cc_email)
|
|
self.assertTrue(ticket_cc.ticket, ticket)
|
|
self.assertTrue(ticket_cc.email, cc_email)
|
|
|
|
def test_create_followup_from_email_with_valid_message_id_with_no_initial_cc_list(self):
|
|
|
|
"""
|
|
Ensure that if a message is received with an valid In-Reply-To ID,
|
|
the expected <TicketCC> instances are created even if the there were
|
|
no <TicketCC>s so far.
|
|
"""
|
|
|
|
### Ticket and TicketCCs creation ###
|
|
msg = email.message.Message()
|
|
|
|
message_id = uuid.uuid4().hex
|
|
submitter_email = 'foo@bar.py'
|
|
|
|
msg.__setitem__('Message-ID', message_id)
|
|
msg.__setitem__('Subject', self.ticket_data['title'])
|
|
msg.__setitem__('From', submitter_email)
|
|
msg.__setitem__('To', self.queue_public.email_address)
|
|
msg.__setitem__('Content-Type', 'text/plain;')
|
|
msg.set_payload(self.ticket_data['description'])
|
|
|
|
email_count = len(mail.outbox)
|
|
|
|
object_from_message(str(msg), self.queue_public, quiet=True)
|
|
|
|
followup = FollowUp.objects.get(message_id=message_id)
|
|
ticket = Ticket.objects.get(id=followup.ticket.id)
|
|
|
|
# As we have created an Ticket from an email, we notify the sender
|
|
# and contacts on the cc_list (+1 as it's treated as a list),
|
|
# the new and update queues (+2)
|
|
|
|
# Ensure that the submitter is notified
|
|
self.assertIn(submitter_email,mail.outbox[0].to)
|
|
|
|
# As we have created an Ticket from an email, we notify the sender (+1)
|
|
# and the new and update queues (+2)
|
|
expected_email_count = 1 + 2
|
|
self.assertEqual(expected_email_count, len(mail.outbox))
|
|
### end of the Ticket and TicketCCs creation ###
|
|
|
|
# Reply message
|
|
reply = email.message.Message()
|
|
|
|
reply_message_id = uuid.uuid4().hex
|
|
submitter_email = 'foo@bar.py'
|
|
cc_list = ['bravo@example.net', 'charlie@foobar.com']
|
|
|
|
reply.__setitem__('Message-ID', reply_message_id)
|
|
reply.__setitem__('In-Reply-To', message_id)
|
|
reply.__setitem__('Subject', self.ticket_data['title'])
|
|
reply.__setitem__('From', submitter_email)
|
|
reply.__setitem__('To', self.queue_public.email_address)
|
|
reply.__setitem__('Cc', ','.join(cc_list))
|
|
reply.__setitem__('Content-Type', 'text/plain;')
|
|
reply.set_payload(self.ticket_data['description'])
|
|
|
|
object_from_message(str(reply), self.queue_public, quiet=True)
|
|
|
|
followup = FollowUp.objects.get(message_id=message_id)
|
|
ticket = Ticket.objects.get(id=followup.ticket.id)
|
|
self.assertEqual(ticket.ticket_for_url, "mq1-%s" % ticket.id)
|
|
|
|
# Ensure that <TicketCC> is created
|
|
for cc_email in cc_list:
|
|
# Even after 2 messages with the same cc_list, <get> MUST return only
|
|
# one object
|
|
ticket_cc = TicketCC.objects.get(ticket=ticket, email=cc_email)
|
|
self.assertTrue(ticket_cc.ticket, ticket)
|
|
self.assertTrue(ticket_cc.email, cc_email)
|
|
|
|
# As an update was made, we increase the expected_email_count with:
|
|
# cc_list: +1
|
|
# public_update_queue: +1
|
|
expected_email_count += 1 + 1
|
|
self.assertEqual(expected_email_count, len(mail.outbox))
|
|
|
|
# As we have created a FollowUp from an email, we notify the sender
|
|
# and contacts on the cc_list (+1 as it's treated as a list),
|
|
# the new and update queues (+2)
|
|
|
|
# Ensure that the submitter is notified
|
|
self.assertIn(submitter_email, mail.outbox[expected_email_count - 1].to)
|
|
|
|
# Ensure that contacts on cc_list will be notified on the same email (index 0)
|
|
for cc_email in cc_list:
|
|
self.assertIn(cc_email, mail.outbox[expected_email_count - 1].to)
|
|
|
|
def test_create_followup_from_email_with_valid_message_id_with_original_cc_list_included(self):
|
|
|
|
"""
|
|
Ensure that if a message is received with an valid In-Reply-To ID,
|
|
the expected <TicketCC> instances are created but if there's any
|
|
overlap with the previous Cc list, no duplicates are created.
|
|
"""
|
|
|
|
### Ticket and TicketCCs creation ###
|
|
msg = email.message.Message()
|
|
|
|
message_id = uuid.uuid4().hex
|
|
submitter_email = 'foo@bar.py'
|
|
cc_list = ['bravo@example.net', 'charlie@foobar.com']
|
|
|
|
msg.__setitem__('Message-ID', message_id)
|
|
msg.__setitem__('Subject', self.ticket_data['title'])
|
|
msg.__setitem__('From', submitter_email)
|
|
msg.__setitem__('To', self.queue_public.email_address)
|
|
msg.__setitem__('Cc', ','.join(cc_list))
|
|
msg.__setitem__('Content-Type', 'text/plain;')
|
|
msg.set_payload(self.ticket_data['description'])
|
|
|
|
email_count = len(mail.outbox)
|
|
|
|
object_from_message(str(msg), self.queue_public, quiet=True)
|
|
|
|
followup = FollowUp.objects.get(message_id=message_id)
|
|
ticket = Ticket.objects.get(id=followup.ticket.id)
|
|
|
|
# Ensure that <TicketCC> is created
|
|
for cc_email in cc_list:
|
|
ticket_cc = TicketCC.objects.get(ticket=ticket, email=cc_email)
|
|
self.assertTrue(ticket_cc.ticket, ticket)
|
|
self.assertTrue(ticket_cc.email, cc_email)
|
|
self.assertTrue(ticket_cc.can_view, True)
|
|
|
|
# As we have created a Ticket from an email, we notify the sender
|
|
# and contacts on the cc_list (+1 as it's treated as a list),
|
|
# the new and update queues (+2)
|
|
|
|
# Ensure that the submitter is notified
|
|
self.assertIn(submitter_email,mail.outbox[0].to)
|
|
|
|
# As we have created an Ticket from an email, we notify the sender (+1)
|
|
# and the new and update queues (+2)
|
|
expected_email_count = 1 + 2
|
|
self.assertEqual(expected_email_count, len(mail.outbox))
|
|
### end of the Ticket and TicketCCs creation ###
|
|
|
|
# Reply message
|
|
reply = email.message.Message()
|
|
|
|
reply_message_id = uuid.uuid4().hex
|
|
submitter_email = 'foo@bar.py'
|
|
cc_list = ['bravo@example.net', 'charlie@foobar.com']
|
|
|
|
reply.__setitem__('Message-ID', reply_message_id)
|
|
reply.__setitem__('In-Reply-To', message_id)
|
|
reply.__setitem__('Subject', self.ticket_data['title'])
|
|
reply.__setitem__('From', submitter_email)
|
|
reply.__setitem__('To', self.queue_public.email_address)
|
|
reply.__setitem__('Cc', ','.join(cc_list))
|
|
reply.__setitem__('Content-Type', 'text/plain;')
|
|
reply.set_payload(self.ticket_data['description'])
|
|
|
|
object_from_message(str(reply), self.queue_public, quiet=True)
|
|
|
|
followup = FollowUp.objects.get(message_id=message_id)
|
|
ticket = Ticket.objects.get(id=followup.ticket.id)
|
|
self.assertEqual(ticket.ticket_for_url, "mq1-%s" % ticket.id)
|
|
|
|
# As an update was made, we increase the expected_email_count with:
|
|
# public_update_queue: +1
|
|
expected_email_count += 1
|
|
self.assertEqual(expected_email_count, len(mail.outbox))
|
|
|
|
# As we have created a FollowUp from an email, we notify the sender
|
|
# and contacts on the cc_list (+1 as it's treated as a list),
|
|
# the new and update queues (+2)
|
|
|
|
# Ensure that the submitter is notified
|
|
self.assertIn(submitter_email, mail.outbox[expected_email_count - 1].to)
|
|
|
|
# Ensure that contacts on cc_list will be notified on the same email (index 0)
|
|
for cc_email in cc_list:
|
|
self.assertIn(cc_email, mail.outbox[expected_email_count - 1].to)
|
|
|
|
# Even after 2 messages with the same cc_list,
|
|
# <get> MUST return only one object
|
|
ticket_cc = TicketCC.objects.get(ticket=ticket, email=cc_email)
|
|
self.assertTrue(ticket_cc.ticket, ticket)
|
|
self.assertTrue(ticket_cc.email, cc_email)
|
|
|
|
def test_create_followup_from_email_with_invalid_message_id(self):
|
|
|
|
"""
|
|
Ensure that if a message is received with an invalid In-Reply-To ID and we
|
|
can infer the original Ticket ID by the message's subject, the expected
|
|
<TicketCC> instances are created
|
|
"""
|
|
|
|
### Ticket and TicketCCs creation ###
|
|
msg = email.message.Message()
|
|
|
|
message_id = uuid.uuid4().hex
|
|
submitter_email = 'foo@bar.py'
|
|
cc_list = ['bravo@example.net', 'charlie@foobar.com']
|
|
|
|
msg.__setitem__('Message-ID', message_id)
|
|
msg.__setitem__('Subject', self.ticket_data['title'])
|
|
msg.__setitem__('From', submitter_email)
|
|
msg.__setitem__('To', self.queue_public.email_address)
|
|
msg.__setitem__('Cc', ','.join(cc_list))
|
|
msg.__setitem__('Content-Type', 'text/plain;')
|
|
msg.set_payload(self.ticket_data['description'])
|
|
|
|
email_count = len(mail.outbox)
|
|
|
|
object_from_message(str(msg), self.queue_public, quiet=True)
|
|
|
|
followup = FollowUp.objects.get(message_id=message_id)
|
|
ticket = Ticket.objects.get(id=followup.ticket.id)
|
|
|
|
# Ensure that <TicketCC> is created
|
|
for cc_email in cc_list:
|
|
ticket_cc = TicketCC.objects.get(ticket=ticket, email=cc_email)
|
|
self.assertTrue(ticket_cc.ticket, ticket)
|
|
self.assertTrue(ticket_cc.email, cc_email)
|
|
self.assertTrue(ticket_cc.can_view, True)
|
|
|
|
# As we have created an Ticket from an email, we notify the sender
|
|
# and contacts on the cc_list (+1 as it's treated as a list),
|
|
# the new and update queues (+2)
|
|
expected_email_count = 1 + 2
|
|
self.assertEqual(expected_email_count, len(mail.outbox))
|
|
|
|
# Ensure that the submitter is notified
|
|
self.assertIn(submitter_email,mail.outbox[0].to)
|
|
|
|
# Ensure that <TicketCC> is created
|
|
for cc_email in cc_list:
|
|
|
|
# Ensure that contacts on cc_list will be notified on the same email (index 0)
|
|
self.assertIn(cc_email, mail.outbox[0].to)
|
|
|
|
ticket_cc = TicketCC.objects.get(ticket=ticket, email=cc_email)
|
|
self.assertTrue(ticket_cc.ticket, ticket)
|
|
self.assertTrue(ticket_cc.email, cc_email)
|
|
|
|
### end of the Ticket and TicketCCs creation ###
|
|
|
|
# Reply message
|
|
reply = email.message.Message()
|
|
|
|
reply_message_id = uuid.uuid4().hex
|
|
submitter_email = 'foo@bar.py'
|
|
cc_list = ['bravo@example.net', 'charlie@foobar.com']
|
|
|
|
invalid_message_id = 'INVALID'
|
|
reply_subject = 'Re: ' + self.ticket_data['title']
|
|
|
|
reply.__setitem__('Message-ID', reply_message_id)
|
|
reply.__setitem__('In-Reply-To', invalid_message_id)
|
|
reply.__setitem__('Subject', reply_subject)
|
|
reply.__setitem__('From', submitter_email)
|
|
reply.__setitem__('To', self.queue_public.email_address)
|
|
reply.__setitem__('Cc', ','.join(cc_list))
|
|
reply.__setitem__('Content-Type', 'text/plain;')
|
|
reply.set_payload(self.ticket_data['description'])
|
|
|
|
email_count = len(mail.outbox)
|
|
|
|
object_from_message(str(reply), self.queue_public, quiet=True)
|
|
|
|
followup = FollowUp.objects.get(message_id=message_id)
|
|
ticket = Ticket.objects.get(id=followup.ticket.id)
|
|
self.assertEqual(ticket.ticket_for_url, "mq1-%s" % ticket.id)
|
|
|
|
|
|
# Ensure that <TicketCC> is created
|
|
for cc_email in cc_list:
|
|
# Even after 2 messages with the same cc_list, <get> MUST return only
|
|
# one object
|
|
ticket_cc = TicketCC.objects.get(ticket=ticket, email=cc_email)
|
|
self.assertTrue(ticket_cc.ticket, ticket)
|
|
self.assertTrue(ticket_cc.email, cc_email)
|
|
|
|
# As we have created an Ticket from an email, we notify the sender (+1),
|
|
# the new and update queues (+2) and contacts on the cc_list (+1 as it's
|
|
# treated as a list)
|
|
self.assertEqual(email_count + 1 + 2, len(mail.outbox))
|
|
|
|
def test_create_ticket_from_email_to_a_notification_enabled_queue(self):
|
|
|
|
"""
|
|
Ensure that when an email is sent to a Queue with notifications_enabled turned ON,
|
|
and a <Ticket> is created, all contacts n the TicketCC list are notified.
|
|
"""
|
|
|
|
msg = email.message.Message()
|
|
|
|
message_id = uuid.uuid4().hex
|
|
submitter_email = 'foo@bar.py'
|
|
cc_list = ['bravo@example.net', 'charlie@foobar.com']
|
|
|
|
msg.__setitem__('Message-ID', message_id)
|
|
msg.__setitem__('Subject', self.ticket_data['title'])
|
|
msg.__setitem__('From', submitter_email)
|
|
msg.__setitem__('To', self.queue_public.email_address)
|
|
msg.__setitem__('Cc', ','.join(cc_list))
|
|
msg.__setitem__('Content-Type', 'text/plain;')
|
|
msg.set_payload(self.ticket_data['description'])
|
|
|
|
email_count = len(mail.outbox)
|
|
object_from_message(str(msg), self.queue_public, quiet=True)
|
|
|
|
|
|
followup = FollowUp.objects.get(message_id=message_id)
|
|
ticket = Ticket.objects.get(id=followup.ticket.id)
|
|
self.assertEqual(ticket.ticket_for_url, "mq1-%s" % ticket.id)
|
|
|
|
# As we have created a Ticket from an email, we notify the sender
|
|
# and contacts on the cc_list (+1 as it's treated as a list),
|
|
# the new and update queues (+2)
|
|
self.assertEqual(email_count + 1 + 2, len(mail.outbox))
|
|
|
|
# Ensure that the submitter is notified
|
|
self.assertIn(submitter_email, mail.outbox[0].to)
|
|
|
|
# Ensure that <TicketCC> exist
|
|
for cc_email in cc_list:
|
|
|
|
# Ensure that contacts on cc_list will be notified on the same email (index 0)
|
|
self.assertIn(cc_email, mail.outbox[0].to)
|
|
|
|
ticket_cc = TicketCC.objects.get(ticket=ticket, email=cc_email)
|
|
self.assertTrue(ticket_cc.ticket, ticket)
|
|
self.assertTrue(ticket_cc.email, cc_email)
|
|
|
|
|
|
def test_create_ticket_from_email_to_a_notification_disabled_queue(self):
|
|
|
|
"""
|
|
Ensure that when an email is sent to a Queue with notifications_enabled turned OFF, only the
|
|
new_ticket_cc and updated_ticket_cc contacts (if they are set) are notified. No contact
|
|
from the TicketCC list should be notified.
|
|
"""
|
|
|
|
msg = email.message.Message()
|
|
|
|
message_id = uuid.uuid4().hex
|
|
submitter_email = 'foo@bar.py'
|
|
cc_list = ['bravo@example.net', 'charlie@foobar.com']
|
|
|
|
msg.__setitem__('Message-ID', message_id)
|
|
msg.__setitem__('Subject', self.ticket_data['title'])
|
|
msg.__setitem__('From', submitter_email)
|
|
msg.__setitem__('To', self.queue_public.email_address)
|
|
msg.__setitem__('Cc', ','.join(cc_list))
|
|
msg.__setitem__('Content-Type', 'text/plain;')
|
|
msg.set_payload(self.ticket_data['description'])
|
|
|
|
email_count = len(mail.outbox)
|
|
|
|
object_from_message(str(msg), self.queue_public_with_notifications_disabled, quiet=True)
|
|
|
|
followup = FollowUp.objects.get(message_id=message_id)
|
|
ticket = Ticket.objects.get(id=followup.ticket.id)
|
|
self.assertEqual(ticket.ticket_for_url, "mq2-%s" % ticket.id)
|
|
|
|
# As we have created an Ticket from an email, we notify the sender (+1),
|
|
# the new and update queues (+2) and that's all
|
|
self.assertEqual(email_count + 1 + 2, len(mail.outbox))
|
|
|
|
# Ensure that <TicketCC> is created even if the Queue notifications are disabled
|
|
# so when staff members interact with the <Ticket>, they get notified
|
|
for cc_email in cc_list:
|
|
|
|
# Ensure that contacts on the cc_list are not notified
|
|
self.assertNotIn(cc_email, mail.outbox[0].to)
|
|
|
|
ticket_cc = TicketCC.objects.get(ticket=ticket, email=cc_email)
|
|
self.assertTrue(ticket_cc.ticket, ticket)
|
|
self.assertTrue(ticket_cc.email, cc_email)
|
|
|
|
def test_create_followup_from_email_to_a_notification_enabled_queue(self):
|
|
|
|
"""
|
|
Ensure that when an email is sent to a Queue with notifications_enabled turned ON,
|
|
and a <FollowUp> is created, all contacts n the TicketCC list are notified.
|
|
"""
|
|
|
|
### Ticket and TicketCCs creation ###
|
|
msg = email.message.Message()
|
|
|
|
message_id = uuid.uuid4().hex
|
|
submitter_email = 'foo@bar.py'
|
|
cc_list = ['bravo@example.net', 'charlie@foobar.com']
|
|
|
|
msg.__setitem__('Message-ID', message_id)
|
|
msg.__setitem__('Subject', self.ticket_data['title'])
|
|
msg.__setitem__('From', submitter_email)
|
|
msg.__setitem__('To', self.queue_public.email_address)
|
|
msg.__setitem__('Cc', ','.join(cc_list))
|
|
msg.__setitem__('Content-Type', 'text/plain;')
|
|
msg.set_payload(self.ticket_data['description'])
|
|
|
|
email_count = len(mail.outbox)
|
|
|
|
object_from_message(str(msg), self.queue_public, quiet=True)
|
|
|
|
followup = FollowUp.objects.get(message_id=message_id)
|
|
ticket = Ticket.objects.get(id=followup.ticket.id)
|
|
self.assertEqual(ticket.ticket_for_url, "mq1-%s" % ticket.id)
|
|
|
|
# As we have created an Ticket from an email, we notify the sender
|
|
# and contacts on the cc_list (+1 as it's treated as a list),
|
|
# the new and update queues (+2)
|
|
expected_email_count = email_count + 1 + 2
|
|
self.assertEqual(expected_email_count, len(mail.outbox))
|
|
|
|
# Ensure that <TicketCC> is created
|
|
for cc_email in cc_list:
|
|
|
|
# Ensure that contacts on cc_list will be notified on the same email (index 0)
|
|
self.assertIn(cc_email, mail.outbox[0].to)
|
|
|
|
ticket_cc = TicketCC.objects.get(ticket=ticket, email=cc_email)
|
|
self.assertTrue(ticket_cc.ticket, ticket)
|
|
self.assertTrue(ticket_cc.email, cc_email)
|
|
### end of the Ticket and TicketCCs creation ###
|
|
|
|
# Reply message
|
|
reply = email.message.Message()
|
|
|
|
reply_message_id = uuid.uuid4().hex
|
|
submitter_email = 'bravo@example.net'
|
|
|
|
reply.__setitem__('Message-ID', reply_message_id)
|
|
reply.__setitem__('In-Reply-To', message_id)
|
|
reply.__setitem__('Subject', self.ticket_data['title'])
|
|
reply.__setitem__('From', submitter_email)
|
|
reply.__setitem__('To', self.queue_public.email_address)
|
|
reply.__setitem__('Content-Type', 'text/plain;')
|
|
reply.set_payload(self.ticket_data['description'])
|
|
|
|
object_from_message(str(reply), self.queue_public, quiet=True)
|
|
|
|
followup = FollowUp.objects.get(message_id=message_id)
|
|
ticket = Ticket.objects.get(id=followup.ticket.id)
|
|
self.assertEqual(ticket.ticket_for_url, "mq1-%s" % ticket.id)
|
|
|
|
# As an update was made, we increase the expected_email_count with:
|
|
# a new email to all TicketCC subscribers : +1
|
|
# public_update_queue: +1
|
|
expected_email_count += 1 + 1
|
|
self.assertEqual(expected_email_count, len(mail.outbox))
|
|
|
|
# Ensure that <TicketCC> exist
|
|
for cc_email in cc_list:
|
|
|
|
# Ensure that contacts on cc_list will be notified on the same email (index 0)
|
|
self.assertIn(cc_email, mail.outbox[expected_email_count - 1].to)
|
|
|
|
ticket_cc = TicketCC.objects.get(ticket=ticket, email=cc_email)
|
|
self.assertTrue(ticket_cc.ticket, ticket)
|
|
self.assertTrue(ticket_cc.email, cc_email)
|
|
|
|
def test_create_followup_from_email_to_a_notification_diabled_queue(self):
|
|
|
|
"""
|
|
Ensure that when an email is sent to a Queue with notifications_enabled turned ON,
|
|
and a <FollowUp> is created, all contacts n the TicketCC list are notified.
|
|
"""
|
|
|
|
### Ticket and TicketCCs creation ###
|
|
msg = email.message.Message()
|
|
|
|
message_id = uuid.uuid4().hex
|
|
submitter_email = 'foo@bar.py'
|
|
cc_list = ['bravo@example.net', 'charlie@foobar.com']
|
|
|
|
msg.__setitem__('Message-ID', message_id)
|
|
msg.__setitem__('Subject', self.ticket_data['title'])
|
|
msg.__setitem__('From', submitter_email)
|
|
msg.__setitem__('To', self.queue_public_with_notifications_disabled.email_address)
|
|
msg.__setitem__('Cc', ','.join(cc_list))
|
|
msg.__setitem__('Content-Type', 'text/plain;')
|
|
msg.set_payload(self.ticket_data['description'])
|
|
|
|
email_count = len(mail.outbox)
|
|
|
|
object_from_message(str(msg), self.queue_public, quiet=True)
|
|
|
|
followup = FollowUp.objects.get(message_id=message_id)
|
|
ticket = Ticket.objects.get(id=followup.ticket.id)
|
|
self.assertEqual(ticket.ticket_for_url, "mq1-%s" % ticket.id)
|
|
|
|
# As we have created an Ticket from an email, we notify the sender
|
|
# and contacts on the cc_list (+1 as it's treated as a list),
|
|
# the new and update queues (+2)
|
|
expected_email_count = email_count + 1 + 2
|
|
self.assertEqual(expected_email_count, len(mail.outbox))
|
|
|
|
|
|
# Ensure that <TicketCC> is created
|
|
for cc_email in cc_list:
|
|
|
|
# Ensure that contacts on cc_list will be notified on the same email (index 0)
|
|
self.assertIn(cc_email, mail.outbox[0].to)
|
|
|
|
ticket_cc = TicketCC.objects.get(ticket=ticket, email=cc_email)
|
|
self.assertTrue(ticket_cc.ticket, ticket)
|
|
self.assertTrue(ticket_cc.email, cc_email)
|
|
### end of the Ticket and TicketCCs creation ###
|
|
|
|
# Reply message
|
|
reply = email.message.Message()
|
|
|
|
reply_message_id = uuid.uuid4().hex
|
|
submitter_email = 'bravo@example.net'
|
|
|
|
reply.__setitem__('Message-ID', reply_message_id)
|
|
reply.__setitem__('In-Reply-To', message_id)
|
|
reply.__setitem__('Subject', self.ticket_data['title'])
|
|
reply.__setitem__('From', submitter_email)
|
|
reply.__setitem__('To', self.queue_public_with_notifications_disabled.email_address)
|
|
reply.__setitem__('Content-Type', 'text/plain;')
|
|
reply.set_payload(self.ticket_data['description'])
|
|
|
|
object_from_message(str(reply), self.queue_public_with_notifications_disabled, quiet=True)
|
|
|
|
followup = FollowUp.objects.get(message_id=message_id)
|
|
ticket = Ticket.objects.get(id=followup.ticket.id)
|
|
self.assertEqual(ticket.ticket_for_url, "mq1-%s" % ticket.id)
|
|
|
|
# As an update was made, we increase the expected_email_count with:
|
|
# public_update_queue: +1
|
|
expected_email_count += 1
|
|
self.assertEqual(expected_email_count, len(mail.outbox))
|
|
|
|
|
|
def test_create_followup_from_email_with_valid_message_id_with_original_cc_list_included(self):
|
|
|
|
"""
|
|
Ensure that if a message is received with an valid In-Reply-To ID,
|
|
the expected <TicketCC> instances are created even if the there were
|
|
no <TicketCC>s so far.
|
|
"""
|
|
|
|
### Ticket and TicketCCs creation ###
|
|
msg = email.message.Message()
|
|
|
|
message_id = uuid.uuid4().hex
|
|
submitter_email = 'foo@bar.py'
|
|
|
|
msg.__setitem__('Message-ID', message_id)
|
|
msg.__setitem__('Subject', self.ticket_data['title'])
|
|
msg.__setitem__('From', submitter_email)
|
|
msg.__setitem__('To', self.queue_public.email_address)
|
|
msg.__setitem__('Content-Type', 'text/plain;')
|
|
msg.set_payload(self.ticket_data['description'])
|
|
|
|
email_count = len(mail.outbox)
|
|
|
|
object_from_message(str(msg), self.queue_public, quiet=True)
|
|
|
|
followup = FollowUp.objects.get(message_id=message_id)
|
|
ticket = Ticket.objects.get(id=followup.ticket.id)
|
|
### end of the Ticket and TicketCCs creation ###
|
|
|
|
# Reply message
|
|
reply = email.message.Message()
|
|
|
|
reply_message_id = uuid.uuid4().hex
|
|
submitter_email = 'bravo@example.net'
|
|
cc_list = ['foo@bar.py', 'charlie@foobar.com']
|
|
|
|
reply.__setitem__('Message-ID', reply_message_id)
|
|
reply.__setitem__('In-Reply-To', message_id)
|
|
reply.__setitem__('Subject', self.ticket_data['title'])
|
|
reply.__setitem__('From', submitter_email)
|
|
reply.__setitem__('To', self.queue_public.email_address)
|
|
reply.__setitem__('Cc', ','.join(cc_list))
|
|
reply.__setitem__('Content-Type', 'text/plain;')
|
|
reply.set_payload(self.ticket_data['description'])
|
|
|
|
object_from_message(str(reply), self.queue_public, quiet=True)
|
|
|
|
followup = FollowUp.objects.get(message_id=message_id)
|
|
ticket = Ticket.objects.get(id=followup.ticket.id)
|
|
self.assertEqual(ticket.ticket_for_url, "mq1-%s" % ticket.id)
|
|
|
|
# Ensure that <TicketCC> is created
|
|
for cc_email in cc_list:
|
|
# Even after 2 messages with the same cc_list, <get> MUST return only
|
|
# one object
|
|
ticket_cc = TicketCC.objects.get(ticket=ticket, email=cc_email)
|
|
self.assertTrue(ticket_cc.ticket, ticket)
|
|
self.assertTrue(ticket_cc.email, cc_email)
|
|
|
|
# As we have created an Ticket from an email, we notify the sender (+1)
|
|
# and the new and update queues (+2)
|
|
expected_email_count = 1 + 2
|
|
|
|
# As an update was made, we increase the expected_email_count with:
|
|
# cc_list: +1
|
|
# public_update_queue: +1
|
|
expected_email_count += 1 + 1
|
|
self.assertEqual(expected_email_count, len(mail.outbox)) |