forked from extern/django-helpdesk
80 lines
1.9 KiB
Python
80 lines
1.9 KiB
Python
# -*- coding: utf-8 -*-
|
|
import sys
|
|
from django.contrib.auth import get_user_model
|
|
|
|
from helpdesk.models import Ticket, Queue, UserSettings
|
|
|
|
User = get_user_model()
|
|
|
|
|
|
def get_staff_user(username='helpdesk.staff', password='password'):
|
|
try:
|
|
user = User.objects.get(username=username)
|
|
except User.DoesNotExist:
|
|
user = User.objects.create_user(username=username, password=password, email='staff@example.com')
|
|
user.is_staff = True
|
|
user.save()
|
|
else:
|
|
user.set_password(password)
|
|
user.save()
|
|
return user
|
|
|
|
|
|
def reload_urlconf(urlconf=None):
|
|
|
|
from django.utils import six
|
|
if six.PY2:
|
|
from imp import reload
|
|
else:
|
|
from importlib import reload
|
|
|
|
if urlconf is None:
|
|
from django.conf import settings
|
|
|
|
urlconf = settings.ROOT_URLCONF
|
|
|
|
if HELPDESK_URLCONF in sys.modules:
|
|
reload(sys.modules[HELPDESK_URLCONF])
|
|
|
|
if urlconf in sys.modules:
|
|
reload(sys.modules[urlconf])
|
|
|
|
from django.urls import clear_url_caches
|
|
clear_url_caches()
|
|
|
|
|
|
def update_user_settings(user, **kwargs):
|
|
usersettings = user.usersettings_helpdesk
|
|
settings = usersettings.settings
|
|
settings.update(kwargs)
|
|
usersettings.settings = settings
|
|
usersettings.save()
|
|
|
|
|
|
def delete_user_settings(user, *args):
|
|
usersettings = user.usersettings_helpdesk
|
|
settings = usersettings.settings
|
|
for setting in args:
|
|
if setting in settings:
|
|
del settings[setting]
|
|
usersettings.settings = settings
|
|
usersettings.save()
|
|
|
|
|
|
def create_ticket(**kwargs):
|
|
q = kwargs.get('queue', None)
|
|
if q is None:
|
|
try:
|
|
q = Queue.objects.all()[0]
|
|
except IndexError:
|
|
q = Queue.objects.create(title='Test Q', slug='test', )
|
|
data = {
|
|
'title': "I wish to register a complaint",
|
|
'queue': q,
|
|
}
|
|
data.update(kwargs)
|
|
return Ticket.objects.create(**data)
|
|
|
|
|
|
HELPDESK_URLCONF = 'helpdesk.urls'
|