forked from extern/django-helpdesk
83 lines
2.8 KiB
Python
83 lines
2.8 KiB
Python
"""
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django-helpdesk - A Django powered ticket tracker for small enterprise.
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(c) Copyright 2008 Jutda. All Rights Reserved. See LICENSE for details.
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views/kb.py - Public-facing knowledgebase views. The knowledgebase is a
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simple categorised question/answer system to show common
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resolutions to common problems.
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"""
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from django.http import Http404, HttpResponseRedirect
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from django.shortcuts import get_object_or_404, render
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from django.views.decorators.clickjacking import xframe_options_exempt
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from helpdesk import settings as helpdesk_settings, user
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from helpdesk.models import KBCategory, KBItem
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def index(request):
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huser = user.huser_from_request(request)
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# TODO: It'd be great to have a list of most popular items here.
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return render(request, 'helpdesk/kb_index.html', {
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'kb_categories': huser.get_allowed_kb_categories(),
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'helpdesk_settings': helpdesk_settings,
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})
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def category(request, slug, iframe=False):
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category = get_object_or_404(KBCategory, slug__iexact=slug)
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if not user.huser_from_request(request).can_access_kbcategory(category):
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raise Http404
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items = category.kbitem_set.filter(enabled=True)
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selected_item = request.GET.get('kbitem', None)
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try:
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selected_item = int(selected_item)
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except TypeError:
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pass
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qparams = request.GET.copy()
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try:
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del qparams['kbitem']
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except KeyError:
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pass
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template = 'helpdesk/kb_category.html'
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if iframe:
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template = 'helpdesk/kb_category_iframe.html'
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staff = request.user.is_authenticated and request.user.is_staff
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return render(request, template, {
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'category': category,
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'items': items,
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'selected_item': selected_item,
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'query_param_string': qparams.urlencode(),
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'helpdesk_settings': helpdesk_settings,
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'iframe': iframe,
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'staff': staff,
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})
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@xframe_options_exempt
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def category_iframe(request, slug):
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return category(request, slug, iframe=True)
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def vote(request, item):
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item = get_object_or_404(KBItem, pk=item)
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vote = request.GET.get('vote', None)
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if vote == 'up':
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if not item.voted_by.filter(pk=request.user.pk):
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item.votes += 1
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item.voted_by.add(request.user.pk)
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item.recommendations += 1
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if item.downvoted_by.filter(pk=request.user.pk):
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item.votes -= 1
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item.downvoted_by.remove(request.user.pk)
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if vote == 'down':
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if not item.downvoted_by.filter(pk=request.user.pk):
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item.votes += 1
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item.downvoted_by.add(request.user.pk)
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item.recommendations -= 1
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if item.voted_by.filter(pk=request.user.pk):
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item.votes -= 1
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item.voted_by.remove(request.user.pk)
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item.save()
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return HttpResponseRedirect(item.get_absolute_url())
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