forked from extern/django-helpdesk
cea6394b70
updates, and other bugs in the codebase. Many thanks to David Clymer and Chris Etcp for reporting these bugs and then providing fixes. Tickets closed: #3: BUG E-Mail Script Incompatible with Python 2.5 #4: BUG Failure on empty attachments #5: ENHANCEMENT Run scripts as command extensions [Backwards Compatible] #7: BUG Cannot view tickets when not logged in #8: BUG Overly broad error handling Note that #5 is backwards-incompatible, as you need to change any CRON or scheduler entries for the 'get_email.py', 'escalate_tickets.py' or 'create_escalation_exclusions.py' scripts. See the README file for the new commands.
66 lines
2.5 KiB
HTML
66 lines
2.5 KiB
HTML
{% extends "helpdesk/public_base.html" %}{% load i18n %}
|
|
{% block helpdesk_title %}{% trans "View a Ticket" %}{% endblock %}
|
|
{% block helpdesk_head %}
|
|
<script src="http://media.jutda.com.au/helpdesk/nicEdit.js" type="text/javascript"></script>
|
|
<script type="text/javascript">
|
|
$(document).ready(function() {
|
|
nic = new nicEditor({buttonList: ['bold','italic','underline','strikeThrough','undo','redo','subscript','superscript','html']}).panelInstance('commentBox');
|
|
});
|
|
</script>
|
|
{% endblock %}
|
|
|
|
{% block helpdesk_body %}
|
|
|
|
<table width='100%'>
|
|
<tr class='row_tablehead'><td colspan='2'>{{ ticket.id }}. {{ ticket.title }} [{{ ticket.get_status }}]</td></tr>
|
|
<tr class='row_columnheads'><th colspan='2'>{% blocktrans with ticket.queue as queue_name %}Queue: {{ queue_name }}{% endblocktrans %}</th></tr>
|
|
|
|
<tr class='row_odd'>
|
|
<th>{% trans "Submitted On" %}</th>
|
|
<td>{{ ticket.created|date:"r" }} ({{ ticket.created|timesince }} ago)</td>
|
|
</tr>
|
|
|
|
<tr class='row_even'>
|
|
<th>{% trans "Submitter E-Mail" %}</th>
|
|
<td>{{ ticket.submitter_email }}</td>
|
|
</tr>
|
|
|
|
<tr class='row_odd'>
|
|
<th>{% trans "Priority" %}</th>
|
|
<td>{{ ticket.get_priority_display }}</td>
|
|
</tr>
|
|
|
|
<tr class='row_even'>
|
|
<th colspan='2'>{% trans "Description" %}</th>
|
|
</tr>
|
|
<tr class='row_odd'>
|
|
<td colspan='2'>{{ ticket.description }}</td>
|
|
</tr>
|
|
|
|
{% if ticket.resolution %}<tr class='row_even'>
|
|
<th colspan='2'>{% trans "Resolution" %}{% ifequal ticket.get_status_display "Resolved" %} <a href='?close'><img src='{{ MEDIA_URL }}/helpdesk/buttons/accept.png' alt='{% trans "Accept" %}' title='{% trans "Accept and Close" %}' width='60' height='15' /></a>{% endifequal %}</th>
|
|
</tr>
|
|
<tr class='row_odd'>
|
|
<td colspan='2'>{{ ticket.resolution }}</td>
|
|
</tr>{% endif %}
|
|
|
|
</table>
|
|
|
|
{% if ticket.followup_set.public_followups %}
|
|
<h3>{% trans "Follow-Ups" %}</h3>
|
|
{% load ticket_to_link %}
|
|
{% for followup in ticket.followup_set.public_followups %}
|
|
<div class='followup'>
|
|
<div class='title'>{{ followup.title }} <span class='byline'>{% if followup.user %}by {{ followup.user }}{% endif %} <span title='{{ followup.date|date:"r" }}'>{{ followup.date|timesince }} ago</span></span></div>
|
|
{{ followup.comment|num_to_link }}
|
|
{% if followup.ticketchange_set.all %}<div class='changes'><ul>
|
|
{% for change in followup.ticketchange_set.all %}
|
|
<li>{% blocktrans %}Changed {{ change.field }} from {{ change.old_value }} to {{ change.new_value }}.{% endblocktrans %}</li>
|
|
{% endfor %}
|
|
</div></ul>{% endif %}
|
|
</div>
|
|
{% endfor %}
|
|
{% endif %}
|
|
|
|
{% endblock %}
|