django-helpdesk/feeds.py
Ross Poulton dfb821336e * Added i18n hooks, eg _() and {% trans %} tags around all helpdesk-generated
text to assist with future translation efforts. I've no doubt missed a few.
  Also we don't have a "Change Language" view in here, unsure if this should
  be a helpdesk function or a function of the parent project.
* Updated svn:ignore to ignore .pyc files
* Added new function to replace cursor.dictfetchall() which is available in
  psycopg1 but not psycopg2. New function should work across other database
  systems, but is untested.
2008-05-07 09:04:18 +00:00

130 lines
4.5 KiB
Python

from django.contrib.auth.models import User
from django.contrib.syndication.feeds import Feed
from django.core.urlresolvers import reverse
from django.db.models import Q
from django.utils.translation import ugettext as _
from models import Ticket, FollowUp, Queue
class OpenTicketsByUser(Feed):
title_template = 'helpdesk/rss/ticket_title.html'
description_template = 'helpdesk/rss/ticket_description.html'
def get_object(self, bits):
if len(bits) < 1:
raise ObjectDoesNotExist
user = User.objects.get(username__exact=bits[0])
if len(bits) == 2:
queue = Queue.objects.get(slug__exact=bits[1])
else: queue = False
return {'user': user, 'queue': queue}
def title(self, obj):
if obj['queue']:
return _("Helpdesk: Open Tickets in queue %(queue)s for %(username)s") % {'queue': obj['queue'].title, 'username': obj['user'].username}
else:
return _("Helpdesk: Open Tickets for %(username)s") % {'username': obj['user'].username}
def description(self, obj):
if obj['queue']:
return _("Open and Reopened Tickets in queue %(queue)s for %(username)s") % {'queue': obj['queue'].title, 'username': obj['user'].username}
else:
return _("Open and Reopened Tickets for %(username)s") % {'username': obj['user'].username}
def link(self, obj):
if obj['queue']:
return u'%s?assigned_to=%s&queue=%s' % (reverse('helpdesk_list'), obj['user'].id, obj['queue'].id)
else:
return u'%s?assigned_to=%s' % (reverse('helpdesk_list'), obj['user'].id)
def items(self, obj):
if obj['queue']:
return Ticket.objects.filter(assigned_to=obj['user']).filter(queue=obj['queue']).filter(Q(status=Ticket.OPEN_STATUS) | Q(status=Ticket.REOPENED_STATUS))
else:
return Ticket.objects.filter(assigned_to=obj['user']).filter(Q(status=Ticket.OPEN_STATUS) | Q(status=Ticket.REOPENED_STATUS))
def item_pubdate(self, item):
return item.created
def item_author_name(self, item):
if item.assigned_to:
return item.assigned_to.username
else:
return _('Unassigned')
class UnassignedTickets(Feed):
title_template = 'helpdesk/rss/ticket_title.html'
description_template = 'helpdesk/rss/ticket_description.html'
title = _('Helpdesk: Unassigned Tickets')
description = _('Unassigned Open and Reopened tickets')
link = ''#%s?assigned_to=' % reverse('helpdesk_list')
def items(self, obj):
return Ticket.objects.filter(assigned_to__isnull=True).filter(Q(status=Ticket.OPEN_STATUS) | Q(status=Ticket.REOPENED_STATUS))
def item_pubdate(self, item):
return item.created
def item_author_name(self, item):
if item.assigned_to:
return item.assigned_to.username
else:
return _('Unassigned')
class RecentFollowUps(Feed):
title_template = 'helpdesk/rss/recent_activity_title.html'
description_template = 'helpdesk/rss/recent_activity_description.html'
title = _('Helpdesk: Recent Followups')
description = _('Recent FollowUps, such as e-mail replies, comments, attachments and resolutions')
link = '/tickets/' # reverse('helpdesk_list')
def items(self):
return FollowUp.objects.order_by('-date')[:20]
class OpenTicketsByQueue(Feed):
title_template = 'helpdesk/rss/ticket_title.html'
description_template = 'helpdesk/rss/ticket_description.html'
def get_object(self, bits):
if len(bits) != 1:
raise ObjectDoesNotExist
return Queue.objects.get(slug__exact=bits[0])
def title(self, obj):
return _('Helpdesk: Open Tickets in queue %(queue)s') % {'queue': obj.title}
def description(self, obj):
return _('Open and Reopened Tickets in queue %(queue)s') % {'queue': obj.title}
def link(self, obj):
return '%s?queue=%s' % (reverse('helpdesk_list'), obj.id)
def items(self, obj):
return Ticket.objects.filter(queue=obj).filter(Q(status=Ticket.OPEN_STATUS) | Q(status=Ticket.REOPENED_STATUS))
def item_pubdate(self, item):
return item.created
def item_author_name(self, item):
if item.assigned_to:
return item.assigned_to.username
else:
return _('Unassigned')
feed_setup = {
'user': OpenTicketsByUser,
'queue': OpenTicketsByQueue,
'recent_activity': RecentFollowUps,
'unassigned': UnassignedTickets,
}