forked from extern/django-helpdesk
219 lines
12 KiB
HTML
219 lines
12 KiB
HTML
{% extends "helpdesk/base.html" %}{% load i18n bootstrap %}{% load url from future %}
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{% block helpdesk_title %}{% trans "View Ticket Details" %}{% endblock %}
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{% block helpdesk_head %}
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<script type="text/javascript">
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$(document).ready(function() {
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$("#ShowFurtherEditOptions").click(function() {
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$("#FurtherEditOptions").fadeIn();
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$("#ShowFurtherOptPara").hide();
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return false;
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});
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processAddFileClick();
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$("#ShowFileUpload").click(function() {
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$("#FileUpload").fadeIn();
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$("#ShowFileUploadPara").hide();
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return false;
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});
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$('#id_preset').change(function() {
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preset = $('#id_preset').val();
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if (preset != '') {
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$.get("{% url 'helpdesk_raw' "preset" %}?id=" + preset, function(data) {
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$("#commentBox").val(data)
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});
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}
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});
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});
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function processAddFileClick() {
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/* Until jQuery includes some 'livequery' functionality in the core
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distribution, this will have to do. */
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$(".AddAnotherFile>a").click(function() {
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$(this).parent().remove();
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$("#FileUpload>dl").append("<dt><label>{% trans "Attach another File" %}</label></dt><dd><input type='file' name='attachment' id='file' multiple/> <span class='AddAnotherFile'>(<a href='#'>{% trans "Add Another File" %}</a>)</span></dd>");
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processAddFileClick();
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return false;
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});
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}
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</script>
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{% endblock %}
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{% block h1_title %}{{ ticket.ticket_for_url }}{% endblock %}
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{% block helpdesk_body %}
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{% if helpdesk_settings.HELPDESK_TRANSLATE_TICKET_COMMENTS %}
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{% comment %}
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<div id='translate_dropdown'>{% trans "Translate ticket comments into" %} </div>
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<div id='translate_block'>
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{% endcomment %}
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<div id="google_translate_element"></div><script>
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function googleTranslateElementInit() {
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new google.translate.TranslateElement({
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pageLanguage: 'auto',
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includedLanguages: 'en,fr,de,ru',
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autoDisplay: false,
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layout: google.translate.TranslateElement.InlineLayout.HORIZONTAL
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}, 'google_translate_element');
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}
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</script><script src="//translate.google.com/translate_a/element.js?cb=googleTranslateElementInit"></script>
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{% endif %}
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{% include "helpdesk/ticket_desc_table.html" %}
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{% if ticket.followup_set.all %}
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<h3>{% trans "Follow-Ups" %}</h3>
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{% load ticket_to_link %}
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{% for followup in ticket.followup_set.all %}
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{% if helpdesk_settings.HELPDESK_FOLLOWUP_MOD %}
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<div class='followup_mod'>
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<div class='title'>
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<span class='byline text-info'>{{ followup.user.get_full_name }} {{ followup.date }} ({{ followup.date|timesince }} ago)</span> <small>{{ followup.title }}</small>
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{% if not followup.public %} <span class='private'>({% trans "Private" %})</span>{% endif %}
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{% if helpdesk_settings.HELPDESK_SHOW_EDIT_BUTTON_FOLLOW_UP %}
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{% if followup.user and request.user == followup.user and not followup.ticketchange_set.all %}
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<a href="{% url 'helpdesk_followup_edit' ticket.id followup.id %}" class='followup-edit'><img width="60" height="15" title="Edit" alt="Edit" src="{{ STATIC_URL }}helpdesk/buttons/edit.png"></a>
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{% endif %}
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{% endif %}
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{% if user.is_superuser and helpdesk_settings.HELPDESK_SHOW_DELETE_BUTTON_SUPERUSER_FOLLOW_UP %}
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<a href="{% url 'helpdesk_followup_delete' ticket.id followup.id %}" class='followup-edit'><img width="60" height="15" title="Delete" alt="Delete" src="{{ STATIC_URL }}helpdesk/buttons/delete.png"></a>
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{% endif %}
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</div>
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{% else %}
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<div class='followup well'>
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<div class='title'>
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{{ followup.title }} <span class='byline text-info'>{% if followup.user %}by {{ followup.user }}{% endif %} <span title='{{ followup.date|date:"r" }}'>{{ followup.date|timesince }} ago</span>{% if not followup.public %} <span class='private'>({% trans "Private" %})</span>{% endif %}</span>
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{% if helpdesk_settings.HELPDESK_SHOW_EDIT_BUTTON_FOLLOW_UP %}
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{% if followup.user and request.user == followup.user and not followup.ticketchange_set.all %}
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<a href="{% url 'helpdesk_followup_edit' ticket.id followup.id %}" class='followup-edit'><img width="60" height="15" title="Edit" alt="Edit" src="{{ STATIC_URL }}helpdesk/buttons/edit.png"></a>
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{% endif %}
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{% endif %}
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{% if user.is_superuser and helpdesk_settings.HELPDESK_SHOW_DELETE_BUTTON_SUPERUSER_FOLLOW_UP %}
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<a href="{% url 'helpdesk_followup_delete' ticket.id followup.id %}" class='followup-edit'><img width="60" height="15" title="Delete" alt="Delete" src="{{ STATIC_URL }}helpdesk/buttons/delete.png"></a>
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{% endif %}
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</div>
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{% endif %}
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<span class='followup-desc'>{% if followup.comment %}{{ followup.comment|force_escape|urlizetrunc:50|num_to_link|linebreaksbr }}{% endif %}</span>
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{% for change in followup.ticketchange_set.all %}
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{% if forloop.first %}<div class='changes'><ul>{% endif %}
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<li>{% blocktrans with change.field as field and change.old_value as old_value and change.new_value as new_value %}Changed {{ field }} from {{ old_value }} to {{ new_value }}.{% endblocktrans %}</li>
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{% if forloop.last %}</ul></div>{% endif %}
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{% endfor %}
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{% for attachment in followup.attachment_set.all %}{% if forloop.first %}<div class='attachments'><ul>{% endif %}
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<li><a href='{{ attachment.file.url }}'>{{ attachment.filename }}</a> ({{ attachment.mime_type }}, {{ attachment.size|filesizeformat }})
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{% if followup.user and request.user == followup.user %}
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<a href='{% url 'helpdesk_attachment_del' ticket.id attachment.id %}'>delete</a>
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{% endif %}
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</li>
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{% if forloop.last %}</ul></div>{% endif %}
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{% endfor %}
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</div>
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{% endfor %}
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{% endif %}
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{% if helpdesk_settings.HELPDESK_TRANSLATE_TICKET_COMMENTS %}
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</div>
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{% endif %}
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<div id='add-followup' class="well">
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<h3>{% trans "Respond to this ticket" %}</h3>
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<form method='post' action='update/' enctype='multipart/form-data'>
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<fieldset>
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<dl>
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{% if preset_replies %}
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<dt><label for='id_preset'>{% trans "Use a Pre-set Reply" %}</label> <span class='form_optional'>(Optional)</span></dt>
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<dd><select name='preset' id='id_preset'><option value=''>------</option>{% for preset in preset_replies %}<option value='{{ preset.id }}'>{{ preset.name }}</option>{% endfor %}</select></dd>
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<dd class='form_help_text'>{% trans "Selecting a pre-set reply will over-write your comment below. You can then modify the pre-set reply to your liking before saving this update." %}</dd>
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{% endif %}
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<dt><label for='commentBox'>{% trans "Comment / Resolution" %}</label></dt>
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<dd><textarea rows='8' cols='70' name='comment' id='commentBox'></textarea></dd>
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<dd class='form_help_text'>{% trans "You can insert ticket and queue details in your message. For more information, see the <a href='../../help/context/'>context help page</a>." %}</dd>
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<dt><label>{% trans "New Status" %}</label></dt>
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{% if not ticket.can_be_resolved %}<dd>{% trans "This ticket cannot be resolved or closed until the tickets it depends on are resolved." %}</dd>{% endif %}
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{% ifequal ticket.status 1 %}
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<dd><input type='radio' name='new_status' value='1' id='st_open' checked='checked'><label for='st_open' class='active'>{% trans "Open" %}</label> »
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<input type='radio' name='new_status' value='3' id='st_resolved'{% if not ticket.can_be_resolved %} disabled='disabled'{% endif %}><label for='st_resolved'>{% trans "Resolved" %}</label> »
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<input type='radio' name='new_status' value='4' id='st_closed'{% if not ticket.can_be_resolved %} disabled='disabled'{% endif %}><label for='st_closed'>{% trans "Closed" %}</label> »
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<input type='radio' name='new_status' value='5' id='st_duplicate'><label for='st_duplicate'>{% trans "Duplicate" %}</label></dd>
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{% endifequal %}
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{% ifequal ticket.status 2 %}
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<dd><input type='radio' name='new_status' value='2' id='st_reopened' checked='checked'><label for='st_reopened' class='active'>{% trans "Reopened" %}</label> »
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<input type='radio' name='new_status' value='3' id='st_resolved'{% if not ticket.can_be_resolved %} disabled='disabled'{% endif %}><label for='st_resolved'>{% trans "Resolved" %}</label> »
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<input type='radio' name='new_status' value='4' id='st_closed'{% if not ticket.can_be_resolved %} disabled='disabled'{% endif %}><label for='st_closed'>{% trans "Closed" %}</label> »
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<input type='radio' name='new_status' value='5' id='st_duplicate'><label for='st_duplicate'>{% trans "Duplicate" %}</label></dd>
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{% endifequal %}
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{% ifequal ticket.status 3 %}
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<dd><input type='radio' name='new_status' value='2' id='st_reopened'><label for='st_reopened'>{% trans "Reopened" %}</label> «
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<input type='radio' name='new_status' value='3' id='st_resolved' checked='checked'><label for='st_resolved' class='active'>{% trans "Resolved" %}</label> »
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<input type='radio' name='new_status' value='4' id='st_closed'><label for='st_closed'>{% trans "Closed" %}</label></dd>
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{% endifequal %}
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{% ifequal ticket.status 4 %}
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<dd><input type='radio' name='new_status' value='2' id='st_reopened'><label for='st_reopened'>{% trans "Reopened" %}</label> «
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<input type='radio' name='new_status' value='4' id='st_closed' checked='checked'><label for='st_closed'>{% trans "Closed" %}</label></dd>
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{% endifequal %}
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{% ifequal ticket.status 5 %}
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<dd><input type='radio' name='new_status' value='2' id='st_reopened'><label for='st_reopened'>{% trans "Reopened" %}</label> «
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<input type='radio' name='new_status' value='5' id='st_duplicate' checked='checked'><label for='st_duplicate'>{% trans "Duplicate" %}</label></dd>
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{% endifequal %}
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{% if helpdesk_settings.HELPDESK_UPDATE_PUBLIC_DEFAULT %}
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<input type='hidden' name='public' value='1'>
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{% else %}
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<dt><label for='id_public'>{% trans "Is this update public?" %}</label> <span class='form_optional'>(Optional)</span></dt>
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<dd><input type='checkbox' name='public' value='1' checked='checked' /></dd>
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<dd class='form_help_text'>{% trans "If this is public, the submitter will be e-mailed your comment or resolution." %}</dd>
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{% endif %}
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</dl>
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<p id='ShowFurtherOptPara'><a href='#' id='ShowFurtherEditOptions'>{% trans "Change Further Details »" %}</a></p>
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<div id='FurtherEditOptions' style='display: none;'>
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<dl>
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<dt><label for='id_title'>{% trans "Title" %}</label></dt>
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<dd><input type='text' name='title' value='{{ ticket.title|escape }}' /></dd>
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<dt><label for='id_owner'>{% trans "Owner" %}</label></dt>
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<dd><select id='id_owner' name='owner'><option value='0'>{% trans "Unassign" %}</option>{% for u in active_users %}<option value='{{ u.id }}' {% ifequal u.id ticket.assigned_to.id %}selected{% endifequal %}>{{ u }}</option>{% endfor %}</select></dd>
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<dt><label for='id_priority'>{% trans "Priority" %}</label></dt>
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<dd><select id='id_priority' name='priority'>{% for p in priorities %}<option value='{{ p.0 }}'{% ifequal p.0 ticket.priority %} selected='selected'{% endifequal %}>{{ p.1 }}</option>{% endfor %}</select></dd>
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<dt><label for='id_due_date'>{% trans "Due on" %}</label></dt>
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<dd>{{ form.due_date }}</dd>
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{% if tags_enabled %}
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<dt><label for='id_tags'>{% trans "Tags" %}</label></dt>
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<dd><input type='text' id='id_tags' name='tags' value='{{ ticket.tags }}'/></dd>
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{% endif %}
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</dl>
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</div>
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<p id='ShowFileUploadPara'><a href='#' id='ShowFileUpload'>{% trans "Attach File(s) »" %}</a></p>
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<div id='FileUpload' style='display: none;'>
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<dl>
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<dt><label for='id_file'>{% trans "Attach a File" %}</label></dt>
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<dd><input type='file' name='attachment' id='file' multiple/> <span class='AddAnotherFile'>(<a href='#'>{% trans "Add Another File" %}</a>)</span></dd>
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</dl>
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</div>
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</fieldset>
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<input class="btn btn-primary" type='submit' value='{% trans "Update This Ticket" %}' />
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{% csrf_token %}</form>
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</div>
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{% endblock %}
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