{% load i18n humanize ticket_to_link %} {% load static %} {% load helpdesk_util %}
{{ ticket.queue.slug }}-{{ ticket.id }}. {{ ticket.title }} [{{ ticket.get_status }}]{% blocktrans with ticket.queue as queue %}Queue: {{ queue }}{% endblocktrans %} | |||||||
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{{ customfield.field.label }} | {% spaceless %}{% if "url" == customfield.field.data_type %}{{ customfield.value }} {% elif "datetime" == customfield.field.data_type %}{{ customfield.value|datetime_string_format }} {% elif "date" == customfield.field.data_type %}{{ customfield.value|datetime_string_format }} {% elif "time" == customfield.field.data_type %}{{ customfield.value|datetime_string_format }} {% else %}{{ customfield.value|default:"" }} {% endif %}{% endspaceless %} | ||||||
{% trans "Due Date" %} | {{ ticket.due_date|date:"DATETIME_FORMAT" }} {% if ticket.due_date %}({{ ticket.due_date|naturaltime }}){% endif %} | {% trans "Submitted On" %} | {{ ticket.created|date:"DATETIME_FORMAT" }} ({{ ticket.created|naturaltime }}) | ||||
{% trans "Assigned To" %} | {{ ticket.get_assigned_to }}{% if _('Unassigned') == ticket.get_assigned_to %} {% endif %} | {% trans "Submitter E-Mail" %} | {{ ticket.submitter_email }} {% if user.is_superuser %} {% if submitter_userprofile_url %}{% endif %} {% endif %} | ||||
{% trans "Priority" %} | {{ ticket.get_priority_display }} | {% trans "Copies To" %} | {{ ticketcc_string }} {% if SHOW_SUBSCRIBE %} {% endif %} | ||||
{% trans "Dependencies" %} |
{% for dep in ticket.ticketdependency.all %}
{% if forloop.first %} {% trans "This ticket cannot be resolved until the following ticket(s) are resolved" %}
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{% else %}
{% endif %} {% if helpdesk_settings.HELPDESK_ENABLE_TIME_SPENT_ON_TICKET %} | {% trans "Total time spent" %} | {{ ticket.time_spent_formated }} | {% else %}{% endif %} | ||
{% trans "Knowlegebase item" %} | {{ticket.kbitem}} | ||||||
{% trans "Attachments" %} |
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{% trans "Description" %}{{ ticket.get_markdown|urlizetrunc:50|num_to_link }} |
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{% trans "Resolution" %}{% if "Resolved" == ticket.get_status_display %} {% endif %} | |||||||
{{ ticket.get_resolution_markdown|urlizetrunc:50|linebreaksbr }} |