{% extends "helpdesk/base.html" %}{% load i18n %} {% block helpdesk_title %}{% trans "Reports & Statistics" %}{% endblock %} {% block helpdesk_breadcrumb %} {% endblock %} {% block helpdesk_body %}

{% trans "Reports & Statistics" %}

{% if number_tickets == 0 %}

{% trans "You haven't created any tickets yet, so you cannot run any reports." %}

{% else %}
{% trans "Current Ticket Stats" %}
{% trans "Average number of days until ticket is closed (all tickets): " %} {{ basic_ticket_stats.average_nbr_days_until_ticket_closed }}.
{% trans "Average number of days until ticket is closed (tickets opened in last 60 days): " %} {{ basic_ticket_stats.average_nbr_days_until_ticket_closed_last_60_days }}. {% trans "Click" %} here {% trans "for detailed average by month." %}
{% if helpdesk_settings.HELPDESK_ENABLE_TIME_SPENT_ON_TICKET %}{% endif %} {% for queue in dash_tickets %} {% url 'helpdesk:list' as hdlist %} {% if helpdesk_settings.HELPDESK_ENABLE_TIME_SPENT_ON_TICKET %}{% endif %} {% empty %} {% endfor %}
{% trans "Queue" %} {% trans "Open" %} {% trans "Resolved" %} {% trans "Closed" %}{% trans "Time spent" %}
{{ queue.name }} {% if queue.open %}{% endif %}{{ queue.open }}{% if queue.open %}{% endif %} {% if queue.resolved %}{% endif %}{{ queue.resolved }}{% if queue.resolved %}{% endif %} {% if queue.closed %}{% endif %}{{ queue.closed }}{% if queue.closed %}{% endif %}{{ queue.time_spent }}{% if queue.dedicated_time %} / {{ queue.dedicated_time }}{% endif %}
{% trans "There are no unassigned tickets." %}
{% trans "Generate Report" %}
{% endif %} {% endblock %}