django-helpdeskmig/forms.py

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""" ..
.,::;::::::
..,::::::::,,,,::: Jutda Helpdesk - A Django
.,,::::::,,,,,,,,,,,,,:: powered ticket tracker for
.,::::::,,,,,,,,,,,,,,,,,,:;r. small enterprise
.::::,,,,,,,,,,,,,,,,,,,,,,:;;rr.
.:::,,,,,,,,,,,,,,,,,,,,,,,:;;;;;rr (c) Copyright 2008
.:::,,,,,,,,,,,,,,,,,,,,,,,:;;;:::;;rr
.:::,,,,,,,,,,,,,,,,,,,,. ,;;;::::::;;rr Jutda
.:::,,,,,,,,,,,,,,,,,,. .:;;:::::::::;;rr
.:::,,,,,,,,,,,,,,,. .;r;::::::::::::;r; All Rights Reserved
.:::,,,,,,,,,,,,,,, .;r;;:::::::::::;;:.
.:::,,,,,,,,,,,,,,,. .;r;;::::::::::::;:.
.;:,,,,,,,,,,,,,,, .,;rr;::::::::::::;:. This software is released
.,:,,,,,,,,,,,,,. .,:;rrr;;::::::::::::;;. under a limited-use license that
:,,,,,,,,,,,,,..:;rrrrr;;;::::::::::::;;. allows you to freely download this
:,,,,,,,:::;;;rr;;;;;;:::::::::::::;;, software from it's manufacturer and
::::;;;;;;;;;;;:::::::::::::::::;;, use it yourself, however you may not
.r;;;;:::::::::::::::::::::::;;;, distribute it. For further details, see
.r;::::::::::::::::::::;;;;;:, the enclosed LICENSE file.
.;;::::::::::::::;;;;;:,.
.;;:::::::;;;;;;:,. Please direct people who wish to download this
.r;;;;;;;;:,. software themselves to www.jutda.com.au.
,,,..
$Id$
"""
from django import newforms as forms
2007-12-28 04:33:33 +01:00
from helpdesk.models import Ticket, Queue, FollowUp
from django.contrib.auth.models import User
from datetime import datetime
class TicketForm(forms.Form):
queue = forms.ChoiceField(label=u'Queue', required=True, choices=())
title = forms.CharField(max_length=100, required=True,
widget=forms.TextInput(),
label=u'Summary of the problem')
submitter_email = forms.EmailField(required=False,
label=u'Submitter E-Mail Address',
help_text=u'This e-mail address will receive copies of all public updates to this ticket.')
body = forms.CharField(widget=forms.Textarea(),
label=u'Description of Issue', required=True)
assigned_to = forms.ChoiceField(choices=(), required=False,
label=u'Case owner',
help_text=u'If you select an owner other than yourself, they\'ll be e-mailed details of this ticket immediately.')
priority = forms.ChoiceField(choices=Ticket.PRIORITY_CHOICES,
required=False,
initial='3',
label=u'Priority',
help_text=u'Please select a priority carefully. If unsure, leave it as \'3\'.')
def save(self, user):
"""
Writes and returns a Ticket() object
"""
q = Queue.objects.get(id=int(self.cleaned_data['queue']))
t = Ticket( title = self.cleaned_data['title'],
submitter_email = self.cleaned_data['submitter_email'],
created = datetime.now(),
status = Ticket.OPEN_STATUS,
queue = q,
description = self.cleaned_data['body'],
priority = self.cleaned_data['priority'],
)
if self.cleaned_data['assigned_to']:
try:
u = User.objects.get(id=self.cleaned_data['assigned_to'])
t.assigned_to = u
except:
t.assigned_to = None
t.save()
f = FollowUp( ticket = t,
title = 'Ticket Opened',
date = datetime.now(),
public = True,
comment = self.cleaned_data['body'],
user = user,
)
if self.cleaned_data['assigned_to']:
f.title = 'Ticket Opened & Assigned to %s' % t.get_assigned_to
f.save()
context = {
'ticket': t,
'queue': q,
}
if t.submitter_email:
from helpdesk.lib import send_multipart_mail
send_multipart_mail('helpdesk/emails/submitter_newticket', context, '%s %s' % (t.ticket, t.title), t.submitter_email, q.from_address)
return t
class PublicTicketForm(forms.Form):
queue = forms.ChoiceField(label=u'Queue', required=True, choices=())
title = forms.CharField(max_length=100, required=True,
widget=forms.TextInput(),
label=u'Summary of your query')
submitter_email = forms.EmailField(required=True,
label=u'Your E-Mail Address',
help_text=u'We will e-mail you when your ticket is updated.')
body = forms.CharField(widget=forms.Textarea(),
label=u'Description of your issue', required=True,
help_text=u'Please be as descriptive as possible, including any details we may need to address your query.')
priority = forms.ChoiceField(choices=Ticket.PRIORITY_CHOICES,
required=True,
initial='3',
label=u'Urgency',
help_text=u'Please select a priority carefully.')
def save(self):
"""
Writes and returns a Ticket() object
"""
q = Queue.objects.get(id=int(self.cleaned_data['queue']))
t = Ticket( title = self.cleaned_data['title'],
submitter_email = self.cleaned_data['submitter_email'],
created = datetime.now(),
status = Ticket.OPEN_STATUS,
queue = q,
description = self.cleaned_data['body'],
priority = self.cleaned_data['priority'],
)
t.save()
f = FollowUp( ticket = t,
title = 'Ticket Opened Via Web',
date = datetime.now(),
public = True,
comment = self.cleaned_data['body'],
)
f.save()
context = {
'ticket': t,
'queue': q,
}
from helpdesk.lib import send_multipart_mail
send_multipart_mail('helpdesk/emails/submitter_newticket', context, '%s %s' % (t.ticket, t.title), t.submitter_email, q.from_address)
return t