django-helpdeskmig/templates/helpdesk/emails/cc_escalated.html

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{% extends "helpdesk/emails/base.html" %}
{% block header %}Ticket Escalated{% endblock %}
{% block content %}
<p style='font-family: "Trebuchet MS", Arial, sans-serif; font-size: 11pt;'>Hello,</p>
<p style='font-family: "Trebuchet MS", Arial, sans-serif; font-size: 11pt;'>This is a courtesy e-mail to let you know that ticket <a href='{{ ticket.staff_url }}'><b>{{ ticket.ticket }}</b></a> (<em>{{ ticket.title }}</em>) has been escalated automatically.</p>
{% endblock %}