django-helpdeskmig/helpdesk/admin.py

from django.contrib import admin
from django.utils.translation import gettext_lazy as _
from helpdesk.models import Queue, Ticket, FollowUp, PreSetReply, KBCategory
from helpdesk.models import EscalationExclusion, EmailTemplate, KBItem
from helpdesk.models import TicketChange, KBIAttachment, FollowUpAttachment, IgnoreEmail
from helpdesk.models import CustomField
from helpdesk import settings as helpdesk_settings
if helpdesk_settings.HELPDESK_KB_ENABLED:
    from helpdesk.models import KBCategory
    from helpdesk.models import KBItem


@admin.register(Queue)
class QueueAdmin(admin.ModelAdmin):
    list_display = ('title', 'slug', 'email_address', 'locale', 'time_spent')
    prepopulated_fields = {"slug": ("title",)}

    def time_spent(self, q):
        if q.dedicated_time:
            return "{} / {}".format(q.time_spent, q.dedicated_time)
        elif q.time_spent:
            return q.time_spent
        else:
            return "-"


@admin.register(Ticket)
class TicketAdmin(admin.ModelAdmin):
    list_display = ('title', 'status', 'assigned_to', 'queue',
                    'hidden_submitter_email', 'time_spent')
    date_hierarchy = 'created'
    list_filter = ('queue', 'assigned_to', 'status')

    def hidden_submitter_email(self, ticket):
        if ticket.submitter_email:
            username, domain = ticket.submitter_email.split("@")
            username = username[:2] + "*" * (len(username) - 2)
            domain = domain[:1] + "*" * (len(domain) - 2) + domain[-1:]
            return "%s@%s" % (username, domain)
        else:
            return ticket.submitter_email
    hidden_submitter_email.short_description = _('Submitter E-Mail')

    def time_spent(self, ticket):
        return ticket.time_spent


class TicketChangeInline(admin.StackedInline):
    model = TicketChange
    extra = 0


class FollowUpAttachmentInline(admin.StackedInline):
    model = FollowUpAttachment
    extra = 0


class KBIAttachmentInline(admin.StackedInline):
    model = KBIAttachment
    extra = 0


@admin.register(FollowUp)
class FollowUpAdmin(admin.ModelAdmin):
    inlines = [TicketChangeInline, FollowUpAttachmentInline]
    list_display = ('ticket_get_ticket_for_url', 'title', 'date', 'ticket',
                    'user', 'new_status', 'time_spent')
    list_filter = ('user', 'date', 'new_status')

    def ticket_get_ticket_for_url(self, obj):
        return obj.ticket.ticket_for_url
    ticket_get_ticket_for_url.short_description = _('Slug')


if helpdesk_settings.HELPDESK_KB_ENABLED:
    @admin.register(KBItem)
    class KBItemAdmin(admin.ModelAdmin):
        list_display = ('category', 'title', 'last_updated',
                        'team', 'order', 'enabled')
        inlines = [KBIAttachmentInline]
        readonly_fields = ('voted_by', 'downvoted_by')

        list_display_links = ('title',)

    @admin.register(KBCategory)
    class KBCategoryAdmin(admin.ModelAdmin):
        list_display = ('name', 'title', 'slug', 'public')


@admin.register(CustomField)
class CustomFieldAdmin(admin.ModelAdmin):
    list_display = ('name', 'label', 'data_type')


@admin.register(EmailTemplate)
class EmailTemplateAdmin(admin.ModelAdmin):
    list_display = ('template_name', 'heading', 'locale')
    list_filter = ('locale', )


@admin.register(IgnoreEmail)
class IgnoreEmailAdmin(admin.ModelAdmin):
    list_display = ('name', 'queue_list', 'email_address', 'keep_in_mailbox')


admin.site.register(PreSetReply)
admin.site.register(EscalationExclusion)