django-helpdeskmig/templates/helpdesk/emails/submitter_resolved.txt

Hello,

You recently logged a ticket with a subject of '{{ ticket.title }}' with us. This e-mail is to advise you of a resolution to that ticket.

The following resolution was added to ticket {{ ticket.ticket }}:

{{ resolution }}

Can you please confirm that this resolution addresses your needs so we may close this ticket? If you have any further queries, or if you do not believe this resolution is adequate, please reply to this e-mail and keep the subject intact.

If you wish to view this ticket online, you can visit {{ ticket.get_ticket_url }}.

{% include "helpdesk/emails/text_footer.txt" %}
* Add README and LICENSE files * Add e-mail templates for submitter-based emails * Add send_multipart_email() to lib.py - sends HTML/plain emails * Add 'Take' link to unassigned tickets on ticket detail view * Add Description to ticket detail view * When resolving ticket, copy comment into ticket resolution * Display resolution and 'Accept & Close' link on ticket detail view * Create scripts/ folder * Added POP/IMAP details to Queue model * Added get_email.py; polls POP/IMAP boxes & creates ticket * Added keyword search functionality 2008-01-07 21:22:13 +01:00			`Hello,`

			`You recently logged a ticket with a subject of '{{ ticket.title }}' with us. This e-mail is to advise you of a resolution to that ticket.`

			`The following resolution was added to ticket {{ ticket.ticket }}:`

			`{{ resolution }}`

			`Can you please confirm that this resolution addresses your needs so we may close this ticket? If you have any further queries, or if you do not believe this resolution is adequate, please reply to this e-mail and keep the subject intact.`

* Added logout link/template * Added ability for public to submit a ticket via the web if they aren't logged in * Added ability for public to view ticket via web using ticket ID & e-mail address * Added public ticket URL to e-mails * Added manager to FollowUp class to 2008-01-16 01:26:24 +01:00			`If you wish to view this ticket online, you can visit {{ ticket.get_ticket_url }}.`

* Add README and LICENSE files * Add e-mail templates for submitter-based emails * Add send_multipart_email() to lib.py - sends HTML/plain emails * Add 'Take' link to unassigned tickets on ticket detail view * Add Description to ticket detail view * When resolving ticket, copy comment into ticket resolution * Display resolution and 'Accept & Close' link on ticket detail view * Create scripts/ folder * Added POP/IMAP details to Queue model * Added get_email.py; polls POP/IMAP boxes & creates ticket * Added keyword search functionality 2008-01-07 21:22:13 +01:00			`{% include "helpdesk/emails/text_footer.txt" %}`