django-helpdeskmig/templates/helpdesk/emails/submitter_newticket.txt

Hello,

This is a courtesy e-mail to let you know that we have received your helpdesk query with a subject of {{ ticket.title }}. 

You do not have to do anything further at this stage. Your ticket has been assigned a number of {{ ticket.ticket }}.

If you wish to send us further details, or if you have any queries about this ticket, please include the ticket id of {{ ticket.ticket }} in the subject. The easiest way to do this is just press 'reply' to this message.

If you wish to view this ticket online, you can visit {{ ticket.get_ticket_url }}.

We will investigate your query and attempt to resolve it as soon as possible. You will receive further updates and a resolution via this e-mail address.

{% include "helpdesk/emails/text_footer.txt" %}