django-helpdeskmig/views/api.py

"""                                     ..
Jutda Helpdesk - A Django powered ticket tracker for small enterprise.

(c) Copyright 2008 Jutda. All Rights Reserved. See LICENSE for details.

api.py - Wrapper around API calls, and core functions to provide complete
         API to third party applications.

The API documentation can be accessed by visiting http://helpdesk/api/help/
(obviously, substitute helpdesk for your Jutda Helpdesk URI), or by reading
through templates/helpdesk/help_api.html.
"""

from datetime import datetime

from django import forms
from django.contrib.auth import authenticate
from django.contrib.auth.models import User
from django.http import HttpResponse
from django.shortcuts import render_to_response
from django.template import loader, Context
from django.utils import simplejson

from helpdesk.forms import TicketForm
from helpdesk.lib import send_templated_mail
from helpdesk.models import Ticket, Queue, FollowUp

STATUS_OK = 200

STATUS_ERROR = 400
STATUS_ERROR_NOT_FOUND = 404
STATUS_ERROR_PERMISSIONS = 403
STATUS_ERROR_BADMETHOD = 405


def api(request, method):
    """
    Regardless of any other paramaters, we provide a help screen
    to the user if they requested one.

    If the user isn't looking for help, then we enforce a few conditions:
        * The request must be sent via HTTP POST
        * The request must contain a 'user' and 'password' which
          must be valid users
        * The method must match one of the public methods of the API class.

    """

    if method == 'help':
        return render_to_response('helpdesk/help_api.html')

    if request.method != 'POST':
        return api_return(STATUS_ERROR_BADMETHOD)

    # TODO: Move away from having the username & password in every request.
    request.user = authenticate(
        username=request.POST.get('user', False),
        password=request.POST.get('password'),
        )

    if request.user is None:
        return api_return(STATUS_ERROR_PERMISSIONS)

    api = API(request)
    if hasattr(api, 'api_public_%s' % method):
        return getattr(api, 'api_public_%s' % method)()

    return api_return(STATUS_ERROR)


def api_return(status, text='', json=False):
    content_type = 'text/plain'
    if status == STATUS_OK and json:
        content_type = 'text/json'

    if text is None:
        if status == STATUS_ERROR:
            text = 'Error'
        elif status == STATUS_ERROR_NOT_FOUND:
            text = 'Resource Not Found'
        elif status == STATUS_ERROR_PERMISSIONS:
            text = 'Invalid username or password'
        elif status == STATUS_ERROR_BADMETHOD:
            text = 'Invalid request method'
        elif status == STATUS_OK:
            text = 'OK'

    r = HttpResponse(status=status, content=text, content_type=content_type)

    if status == STATUS_ERROR_BADMETHOD:
        r.Allow = 'POST'

    return r


class API:
    def __init__(self, request):
        self.request = request


    def api_public_create_ticket(self):
        form = TicketForm(self.request.POST)
        form.fields['queue'].choices = [[q.id, q.title] for q in Queue.objects.all()]
        form.fields['assigned_to'].choices = [[u.id, u.username] for u in User.objects.filter(is_active=True)]

        if form.is_valid():
            ticket = form.save(user=self.request.user)
            return api_return(STATUS_OK, "%s" % ticket.id)
        else:
            return api_return(STATUS_ERROR, text=form.errors.as_text())


    def api_public_list_queues(self):
        return api_return(STATUS_OK, simplejson.dumps([{"id": "%s" % q.id, "title": "%s" % q.title} for q in Queue.objects.all()]), json=True)


    def api_public_find_user(self):
        username = self.request.POST.get('username', False)

        try:
            u = User.objects.get(username=username)
            return api_return(STATUS_OK, "%s" % u.id)

        except User.DoesNotExist:
            return api_return(STATUS_ERROR, "Invalid username provided")


    def api_public_delete_ticket(self):
        if not self.request.POST.get('confirm', False):
            return api_return(STATUS_ERROR, "No confirmation provided")

        try:
            ticket = Ticket.objects.get(id=self.request.POST.get('ticket', False))
        except Ticket.DoesNotExist:
            return api_return(STATUS_ERROR, "Invalid ticket ID")

        ticket.delete()

        return api_return(STATUS_OK)


    def api_public_hold_ticket(self):
        try:
            ticket = Ticket.objects.get(id=self.request.POST.get('ticket', False))
        except Ticket.DoesNotExist:
            return api_return(STATUS_ERROR, "Invalid ticket ID")

        ticket.on_hold = True
        ticket.save()

        return api_return(STATUS_OK)


    def api_public_unhold_ticket(self):
        try:
            ticket = Ticket.objects.get(id=self.request.POST.get('ticket', False))
        except Ticket.DoesNotExist:
            return api_return(STATUS_ERROR, "Invalid ticket ID")

        ticket.on_hold = False
        ticket.save()

        return api_return(STATUS_OK)


    def api_public_add_followup(self):
        try:
            ticket = Ticket.objects.get(id=self.request.POST.get('ticket', False))
        except Ticket.DoesNotExist:
            return api_return(STATUS_ERROR, "Invalid ticket ID")

        message = self.request.POST.get('message', None)
        public = self.request.POST.get('public', 'n')

        if public not in ['y', 'n']:
            return api_return(STATUS_ERROR, "Invalid 'public' flag")

        if not message:
            return api_return(STATUS_ERROR, "Blank message")

        f = FollowUp(
            ticket=ticket,
            date=datetime.now(),
            comment=message,
            user=self.request.user,
            title='Comment Added',
            )

        if public:
            f.public = True

        f.save()

        context = {
            'ticket': ticket,
            'queue': ticket.queue,
            'comment': f.comment,
        }
        
        messages_sent_to = []

        if public and ticket.submitter_email:
            send_templated_mail(
                'updated_submitter',
                context,
                recipients=ticket.submitter_email,
                sender=ticket.queue.from_address,
                fail_silently=True,
                )
            messages_sent_to.append(ticket.submitter_email)

        if public:
            for cc in ticket.ticketcc_set.all():
                if cc.email_address not in messages_sent_to:
                    send_templated_mail(
                        'updated_submitter',
                        context,
                        recipients=cc.email_address,
                        sender=ticket.queue.from_address,
                        fail_silently=True,
                        )
                    messages_sent_to.append(cc.email_address)

        if ticket.queue.updated_ticket_cc and ticket.queue.updated_ticket_cc not in messages_sent_to:
            send_templated_mail(
                'updated_cc',
                context,
                recipients=ticket.queue.updated_ticket_cc,
                sender=ticket.queue.from_address,
                fail_silently=True,
                )
            messages_sent_to.append(ticket.queue.updated_ticket_cc)

        if ticket.assigned_to and self.request.user != ticket.assigned_to and getattr(ticket.assigned_to.usersettings.settings, 'email_on_ticket_apichange', False) and ticket.assigned_to.email and ticket.assigned_to.email not in messages_sent_to:
            send_templated_mail(
                'updated_owner',
                context,
                recipients=ticket.assigned_to.email,
                sender=ticket.queue.from_address,
                fail_silently=True,
                )

        ticket.save()

        return api_return(STATUS_OK)


    def api_public_resolve(self):
        try:
            ticket = Ticket.objects.get(id=self.request.POST.get('ticket', False))
        except Ticket.DoesNotExist:
            return api_return(STATUS_ERROR, "Invalid ticket ID")

        resolution = self.request.POST.get('resolution', None)

        if not resolution:
            return api_return(STATUS_ERROR, "Blank resolution")

        f = FollowUp(
            ticket=ticket,
            date=datetime.now(),
            comment=resolution,
            user=self.request.user,
            title='Resolved',
            public=True,
            )
        f.save()

        context = {
            'ticket': ticket,
            'queue': ticket.queue,
            'resolution': f.comment,
        }

        subject = '%s %s (Resolved)' % (ticket.ticket, ticket.title)
        
        messages_sent_to = []

        if ticket.submitter_email:
            send_templated_mail(
                'resolved_submitter',
                context,
                recipients=ticket.submitter_email,
                sender=ticket.queue.from_address,
                fail_silently=True,
                )
            messages_sent_to.append(ticket.submitter_email)

            for cc in ticket.ticketcc_set.all():
                if cc.email_address not in messages_sent_to:
                    send_templated_mail(
                        'resolved_submitter',
                        context,
                        recipients=cc.email_address,
                        sender=ticket.queue.from_address,
                        fail_silently=True,
                        )
                    messages_sent_to.append(cc.email_address)

        if ticket.queue.updated_ticket_cc and ticket.queue.updated_ticket_cc not in messages_sent_to:
            send_templated_mail(
                'resolved_cc',
                context,
                recipients=ticket.queue.updated_ticket_cc,
                sender=ticket.queue.from_address,
                fail_silently=True,
                )
            messages_sent_to.append(ticket.queue.updated_ticket_cc)

        if ticket.assigned_to and self.request.user != ticket.assigned_to and getattr(ticket.assigned_to.usersettings.settings, 'email_on_ticket_apichange', False) and ticket.assigned_to.email and ticket.assigned_to.email not in messages_sent_to:
            send_templated_mail(
                'resolved_resolved',
                context,
                recipients=ticket.assigned_to.email,
                sender=ticket.queue.from_address,
                fail_silently=True,
                )

        ticket.resoltuion = f.comment
        ticket.status = Ticket.RESOLVED_STATUS

        ticket.save()

        return api_return(STATUS_OK)