django-helpdeskmig/templates/helpdesk/public_view_ticket.html

{% extends "helpdesk/public_base.html" %}
{% block helpdesk_title %}Helpdesk{% endblock %}
{% block helpdesk_head %}
<script src="http://media.jutda.com.au/helpdesk/nicEdit.js" type="text/javascript"></script>
<script type="text/javascript">
    $(document).ready(function() {
        nic = new nicEditor({buttonList: ['bold','italic','underline','strikeThrough','undo','redo','subscript','superscript','html']}).panelInstance('commentBox');
    });
</script>
{% endblock %}

{% block helpdesk_body %}

<table width='100%'>
<tr class='row_tablehead'><td colspan='2'>{{ ticket.id }}. {{ ticket.title }} [{{ ticket.get_status }}]</td></tr>
<tr class='row_columnheads'><th colspan='2'>Queue: {{ ticket.queue }}</th></tr>

<tr class='row_odd'>
    <th>Submitted On</th>
    <td>{{ ticket.created|date:"r" }} ({{ ticket.created|timesince }} ago)</td>
</tr>

<tr class='row_even'>
    <th>Submitter E-Mail</th>
    <td>{{ ticket.submitter_email }}</td>
</tr>

<tr class='row_odd'>
    <th>Priority</th>
    <td>{{ ticket.get_priority_display }}</td>
</tr>

<tr class='row_even'>
    <th colspan='2'>Description</th>
</tr>
<tr class='row_odd'>
    <td colspan='2'>{{ ticket.description }}</td>
</tr>

{% if ticket.resolution %}<tr class='row_even'>
    <th colspan='2'>Resolution{% ifequal ticket.get_status_display "Resolved" %} <a href='?close'><img src='{{ MEDIA_URL }}/helpdesk/buttons/accept.png' alt='Accept' title='Accept and Close' width='60' height='15' /></a>{% endifequal %}</th>
</tr>
<tr class='row_odd'>
    <td colspan='2'>{{ ticket.resolution }}</td>
</tr>{% endif %}

</table>

{% if ticket.followup_set.public_followups %}
<h3>Follow-Ups</h3>
{% load ticket_to_link %}
{% for followup in ticket.followup_set.public_followups %}
<div class='followup'>
<div class='title'>{{ followup.title }} <span class='byline'>{% if followup.user %}by {{ followup.user }}{% endif %} <span title='{{ followup.date|date:"r" }}'>{{ followup.date|timesince }} ago</span></span></div>
{{ followup.comment|num_to_link }}
{% if followup.ticketchange_set.all %}<div class='changes'><ul>
{% for change in followup.ticketchange_set.all %}
<li>Changed {{ change.field }} from {{ change.old_value }} to {{ change.new_value }}.</li>
{% endfor %}
</div></ul>{% endif %}
</div>
{% endfor %}
{% endif %}

{% endblock %}