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11 lines
722 B
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11 lines
722 B
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Registering webhooks to be notified of helpesk events
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You can register webhooks to allow third party apps to be notified of helpdesk events. Webhooks can be registered in one of two ways:
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1. Setting comma separated environement variables; ``HELPDESK_NEW_TICKET_WEBHOOK_URLS``& ``HELPDESK_FOLLOWUP_WEBHOOK_URLS``.
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2. Adding getter functions to your ``settings.py``. These should return a list of strings (urls); ``HELPDESK_GET_NEW_TICKET_WEBHOOK_URLS`` & ``HELPDESK_GET_FOLLOWUP_WEBHOOK_URLS``.
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Once these URLs are configured, a serialized copy of the ticket object will be posted to each of these URLs each time a ticket is created or followed up on respectively.
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