mirror of
https://gitea.mueller.network/extern/django-helpdesk.git
synced 2024-12-29 10:09:37 +01:00
37 lines
1.4 KiB
Python
37 lines
1.4 KiB
Python
|
from django.views.generic.edit import FormView
|
||
|
|
|
||
|
|
from helpdesk.models import CustomField, KBItem, Queue
|
||
|
|
|
||
|
|
|
||
|
|
class AbstractCreateTicketMixin():
|
||
|
|
def get_initial(self):
|
||
|
|
initial_data = {}
|
||
|
|
request = self.request
|
||
|
|
try:
|
||
|
|
initial_data['queue'] = Queue.objects.get(slug=request.GET.get('queue', None)).id
|
||
|
|
except Queue.DoesNotExist:
|
||
|
|
pass
|
||
|
|
if request.user.is_authenticated and request.user.usersettings_helpdesk.use_email_as_submitter and request.user.email:
|
||
|
|
initial_data['submitter_email'] = request.user.email
|
||
|
|
|
||
|
|
query_param_fields = ['submitter_email', 'title', 'body', 'queue', 'kbitem']
|
||
|
|
custom_fields = ["custom_%s" % f.name for f in CustomField.objects.filter(staff_only=False)]
|
||
|
|
query_param_fields += custom_fields
|
||
|
|
for qpf in query_param_fields:
|
||
|
|
initial_data[qpf] = request.GET.get(qpf, initial_data.get(qpf, ""))
|
||
|
|
|
||
|
|
return initial_data
|
||
|
|
|
||
|
|
def get_form_kwargs(self, *args, **kwargs):
|
||
|
|
kwargs = super().get_form_kwargs(*args, **kwargs)
|
||
|
|
kbitem = self.request.GET.get(
|
||
|
|
'kbitem',
|
||
|
|
self.request.POST.get('kbitem', None),
|
||
|
|
)
|
||
|
|
if kbitem:
|
||
|
|
try:
|
||
|
|
kwargs['kbcategory'] = KBItem.objects.get(pk=int(kbitem)).category
|
||
|
|
except (ValueError, KBItem.DoesNotExist):
|
||
|
|
pass
|
||
|
|
return kwargs
|