diff --git a/helpdesk/views/public.py b/helpdesk/views/public.py
index 2ee626cb..41d7da2d 100644
--- a/helpdesk/views/public.py
+++ b/helpdesk/views/public.py
@@ -210,7 +210,7 @@ class ViewTicket(TemplateView):
             queue, ticket_id = Ticket.queue_and_id_from_query(ticket_req)
             if request.user.is_authenticated and request.user.email == email:
                 ticket = Ticket.objects.get(id=ticket_id, submitter_email__iexact=email)
-            if hasattr(settings, 'HELPDESK_VIEW_A_TICKET_PUBLIC') and settings.HELPDESK_VIEW_A_TICKET_PUBLIC:
+            elif hasattr(settings, 'HELPDESK_VIEW_A_TICKET_PUBLIC') and settings.HELPDESK_VIEW_A_TICKET_PUBLIC:
                 ticket = Ticket.objects.get(id=ticket_id, submitter_email__iexact=email)
             else:
                 ticket = Ticket.objects.get(id=ticket_id, submitter_email__iexact=email, secret_key__iexact=key)