diff --git a/helpdesk/models.py b/helpdesk/models.py index ec6b8b23..8881ad1c 100644 --- a/helpdesk/models.py +++ b/helpdesk/models.py @@ -11,6 +11,7 @@ models.py - Model (and hence database) definitions. This is the core of the from .lib import convert_value from .templated_email import send_templated_mail from .validators import validate_file_extension +from .webhooks import send_new_ticket_webhook import datetime from django.conf import settings from django.contrib.auth import get_user_model @@ -664,6 +665,8 @@ class Ticket(models.Model): if self.queue.enable_notifications_on_email_events: for cc in self.ticketcc_set.all(): send('ticket_cc', cc.email_address) + if "new_ticket_cc" in roles: + send_new_ticket_webhook(self) return recipients def _get_assigned_to(self): diff --git a/helpdesk/tests/test_webhooks.py b/helpdesk/tests/test_webhooks.py index 7aa23cde..b885e19b 100644 --- a/helpdesk/tests/test_webhooks.py +++ b/helpdesk/tests/test_webhooks.py @@ -1,5 +1,6 @@ from django.contrib.auth.models import User -from helpdesk.models import Queue +from helpdesk.models import Queue, CustomField, TicketCustomFieldValue, Ticket +from helpdesk.serializers import TicketSerializer from rest_framework.status import ( HTTP_201_CREATED ) @@ -82,12 +83,16 @@ class WebhookTest(APITestCase): def setUp(self): staff_user = User.objects.create_user(username='test', is_staff=True) + CustomField( + name="my_custom_field", + data_type="varchar", + required=False, + ).save() self.client.force_authenticate(staff_user) def test_test_server(self): server = WebhookServer(('localhost', 8123), WebhookRequestHandler) server.start() - requests.post('http://localhost:8123/new-ticket', json={ "foo": "bar"}) handled_webhook_requests = requests.get('http://localhost:8123/get-past-requests').json() @@ -105,8 +110,11 @@ class WebhookTest(APITestCase): 'title': 'Test title', 'description': 'Test description\nMulti lines', 'submitter_email': 'test@mail.com', - 'priority': 4 + 'priority': 4, + 'custom_my_custom_field': 'custom value', }) + self.assertEqual(CustomField.objects.all().first().name, "my_custom_field") + self.assertEqual(TicketCustomFieldValue.objects.get(ticket=response.data['id']).value, 'custom value') self.assertEqual(response.status_code, HTTP_201_CREATED) handled_webhook_requests = requests.get('http://localhost:8124/get-past-requests') handled_webhook_requests = handled_webhook_requests.json() @@ -116,6 +124,28 @@ class WebhookTest(APITestCase): self.assertEqual(handled_webhook_requests['new_ticket_requests'][-1]["ticket"]["title"], "Test title") self.assertEqual(handled_webhook_requests['new_ticket_requests_1'][-1]["ticket"]["title"], "Test title") self.assertEqual(handled_webhook_requests['new_ticket_requests'][-1]["ticket"]["description"], "Test description\nMulti lines") + ticket = Ticket.objects.get(id=handled_webhook_requests["new_ticket_requests"][-1]["ticket"]["id"]) + ticket.set_custom_field_values() + serializer = TicketSerializer(ticket) + self.assertEqual( + list(sorted(serializer.fields.keys())), + ['assigned_to', + 'attachment', + 'custom_my_custom_field', + 'description', + 'due_date', + 'followup_set', + 'id', + 'merged_to', + 'on_hold', + 'priority', + 'queue', + 'resolution', + 'status', + 'submitter_email', + 'title'] + ) + self.assertEqual(serializer.data, handled_webhook_requests["new_ticket_requests"][-1]["ticket"]) response = self.client.post('/api/followups/', { 'ticket': handled_webhook_requests['new_ticket_requests'][-1]["ticket"]["id"], "comment": "Test comment", @@ -127,6 +157,7 @@ class WebhookTest(APITestCase): self.assertEqual(len(handled_webhook_requests['follow_up_requests_1']), 1) self.assertEqual(handled_webhook_requests['follow_up_requests'][-1]["ticket"]["followup_set"][-1]["comment"], "Test comment") self.assertEqual(handled_webhook_requests['follow_up_requests_1'][-1]["ticket"]["followup_set"][-1]["comment"], "Test comment") + server.stop() def test_create_ticket_and_followup_via_email(self): @@ -206,5 +237,3 @@ class WebhookTest(APITestCase): self.assertEqual(handled_webhook_requests['follow_up_requests'][-1]["ticket"]["id"], ticket_id) server.stop() - - diff --git a/helpdesk/webhooks.py b/helpdesk/webhooks.py index c7902691..3133a3fa 100644 --- a/helpdesk/webhooks.py +++ b/helpdesk/webhooks.py @@ -1,14 +1,9 @@ -from django.db.models.signals import post_save -from django.dispatch import receiver from . import settings import requests import requests.exceptions import logging -from .models import Ticket -from .serializers import TicketSerializer - logger = logging.getLogger(__name__) def notify_followup_webhooks(followup): @@ -16,7 +11,9 @@ def notify_followup_webhooks(followup): if not urls: return # Serialize the ticket associated with the followup + from .serializers import TicketSerializer ticket = followup.ticket + ticket.set_custom_field_values() serialized_ticket = TicketSerializer(ticket).data # Prepare the data to send @@ -33,20 +30,19 @@ def notify_followup_webhooks(followup): logger.error('Timeout while sending followup webhook to %s', url) -@receiver(post_save, sender=Ticket) -def ticket_post_save(sender, instance, created, **kwargs): - if not created: - return +def send_new_ticket_webhook(ticket): urls = settings.HELPDESK_GET_NEW_TICKET_WEBHOOK_URLS() if not urls: return # Serialize the ticket - serialized_ticket = TicketSerializer(instance).data + from .serializers import TicketSerializer + ticket.set_custom_field_values() + serialized_ticket = TicketSerializer(ticket).data # Prepare the data to send data = { 'ticket': serialized_ticket, - 'queue_slug': instance.queue.slug + 'queue_slug': ticket.queue.slug } for url in urls: