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Documentation for STATUS_CHOICES customization

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@ -179,6 +179,57 @@ Options that change ticket updates
Options that change ticket properties
-------------------------------------
- **HELPDESK_TICKET_OPEN_STATUS** Customize the id of OPEN_STATUS tickets status.
**Default:** ``HELPDESK_TICKET_OPEN_STATUS = 1``
- **HELPDESK_TICKET_REOPENED_STATUS** Customize the id of REOPENED_STATUS tickets status.
**Default:** ``HELPDESK_TICKET_REOPENED_STATUS = 2``
- **HELPDESK_TICKET_RESOLVED_STATUS** Customize the id of RESOLVED_STATUS tickets status
**Default:** ``HELPDESK_TICKET_RESOLVED_STATUS = 3``
- **HELPDESK_TICKET_CLOSED_STATUS** Customize the id of CLOSED_STATUS tickets status
**Default:** ``HELPDESK_TICKET_CLOSED_STATUS = 4``
- **HELPDESK_TICKET_DUPLICATE_STATUS** Customize the id of DUPLICATE_STATUS tickets status
**Default:** ``HELPDESK_TICKET_DUPLICATE_STATUS = 5``
- **HELPDESK_TICKET_STATUS_CHOICES** Customize the list of status choices for all tickets.
The **default** is below::
HELPDESK_TICKET_STATUS_CHOICES = (
(OPEN_STATUS, _('Open')),
(REOPENED_STATUS, _('Reopened')),
(RESOLVED_STATUS, _('Resolved')),
(CLOSED_STATUS, _('Closed')),
(DUPLICATE_STATUS, _('Duplicate')),
)
If you wish to introduce a new status choice for all tickets, you may add them like this::
HELPDESK_TICKET_STATUS_CHOICES = (
(OPEN_STATUS, _('Open')),
(REOPENED_STATUS, _('Reopened')),
(RESOLVED_STATUS, _('Resolved')),
(CLOSED_STATUS, _('Closed')),
(DUPLICATE_STATUS, _('Duplicate')),
(6, _('Opened by bot')),
)
- **HELPDESK_TICKET_OPEN_STATUSES** Define the list of statuses to be considered as a type of open status.
**Default:** ``HELPDESK_TICKET_OPEN_STATUSES = (OPEN_STATUS, REOPENED_STATUS)``
If you have added the ``(6, _('Opened by bot'))`` status and wish to have django-helpdesk treat it as an open status choice, add it to the list of OPEN_STATUSES like this::
HELPDESK_TICKET_OPEN_STATUSES = (OPEN_STATUS, REOPENED_STATUS, 6)
- **HELPDESK_TICKET_PRIORITY_CHOICES** Customize the priority choices for all tickets.
The **default** is below::