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Added the default permission in settings.py
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@ -1144,7 +1144,7 @@ class FollowUpAttachment(Attachment):
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att_path = os.path.join(settings.MEDIA_ROOT, path)
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if settings.DEFAULT_FILE_STORAGE == "django.core.files.storage.FileSystemStorage":
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if not os.path.exists(att_path):
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os.makedirs(att_path, 0o755)
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os.makedirs(att_path, helpdesk_settings.HELPDESK_ATTACHMENT_DIR_PERMS)
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return os.path.join(path, filename)
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@ -1164,7 +1164,7 @@ class KBIAttachment(Attachment):
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att_path = os.path.join(settings.MEDIA_ROOT, path)
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if settings.DEFAULT_FILE_STORAGE == "django.core.files.storage.FileSystemStorage":
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if not os.path.exists(att_path):
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os.makedirs(att_path, 0o755)
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os.makedirs(att_path, helpdesk_settings.HELPDESK_ATTACHMENT_DIR_PERMS)
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return os.path.join(path, filename)
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@ -265,3 +265,11 @@ HELPDESK_OAUTH = getattr(
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# Set Debug Logging Level for IMAP Services. Default to '0' for No Debugging
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HELPDESK_IMAP_DEBUG_LEVEL = getattr(settings, 'HELPDESK_IMAP_DEBUG_LEVEL', 0)
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#############################################
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# file permissions - Attachment directories #
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#############################################
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# Attachment directories should be created with permission 755 (rwxr-xr-x)
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# Override it in your own Django settings.py
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HELPDESK_ATTACHMENT_DIR_PERMS = int(getattr(settings, 'HELPDESK_ATTACHMENT_DIR_PERMS', "755"), 8)
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