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Update webhooks documentation
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@ -12,27 +12,26 @@ You can register webhooks to allow third party apps to be notified of helpdesk e
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Once these URLs are configured, a serialized copy of the ticket object will be posted to each of these URLs each time a ticket is created or followed up on respectively.
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Django signals
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Signals
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--------------
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Webhooks are triggered through signals emitted for new tickets creation and ticket follow-up updates.
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Webhooks are triggered through django signals.
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The two existing signals are:
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- new_ticket_done
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- update_ticket_done
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You have the opportunity to listen to those in your project if you have post processing workflows outside of webhooks.
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You have the opportunity to listen to those in your project if you have post processing workflows outside of webhooks::
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```
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from helpdesk.signals import new_ticket_done, update_ticket_done
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@receiver(new_ticket_done)
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def process_new_ticket(sender, ticket, **kwargs):
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"Triggers this code when a ticket is created."
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pass
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@receiver(update_ticket_done)
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def process_followup_update(sender, followup, **kwargs):
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"Triggers this code when a follow-up is created."
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pass
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```
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from helpdesk.signals import new_ticket_done, update_ticket_done
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@receiver(new_ticket_done)
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def process_new_ticket(sender, ticket, **kwargs):
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"Triggers this code when a ticket is created."
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pass
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@receiver(update_ticket_done)
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def process_followup_update(sender, followup, **kwargs):
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"Triggers this code when a follow-up is created."
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pass
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