mirror of
https://gitea.mueller.network/extern/django-helpdesk.git
synced 2025-02-16 10:19:17 +01:00
Sync with upstream, merged in AbstractForm with bootstrap class
This commit is contained in:
Garret Wassermann
commit
194641613c
@ -30,6 +30,18 @@ from helpdesk import settings as helpdesk_settings
|
||||
|
||||
User = get_user_model()
|
||||
|
||||
CUSTOMFIELD_TO_FIELD_DICT = {
|
||||
# Store the immediate equivalences here
|
||||
'boolean': forms.BooleanField,
|
||||
'date': forms.DateField,
|
||||
'time': forms.TimeField,
|
||||
'datetime': forms.DateTimeField,
|
||||
'email': forms.EmailField,
|
||||
'url': forms.URLField,
|
||||
'ipaddress': forms.GenericIPAddressField,
|
||||
'slug': forms.SlugField,
|
||||
}
|
||||
|
||||
|
||||
class CustomFieldMixin(object):
|
||||
"""
|
||||
@ -37,6 +49,7 @@ class CustomFieldMixin(object):
|
||||
"""
|
||||
|
||||
def customfield_to_field(self, field, instanceargs):
|
||||
# if-elif branches start with special cases
|
||||
if field.data_type == 'varchar':
|
||||
fieldclass = forms.CharField
|
||||
instanceargs['max_length'] = field.max_length
|
||||
@ -56,22 +69,13 @@ class CustomFieldMixin(object):
|
||||
if field.empty_selection_list:
|
||||
choices.insert(0, ('', '---------'))
|
||||
instanceargs['choices'] = choices
|
||||
elif field.data_type == 'boolean':
|
||||
fieldclass = forms.BooleanField
|
||||
elif field.data_type == 'date':
|
||||
fieldclass = forms.DateField
|
||||
elif field.data_type == 'time':
|
||||
fieldclass = forms.TimeField
|
||||
elif field.data_type == 'datetime':
|
||||
fieldclass = forms.DateTimeField
|
||||
elif field.data_type == 'email':
|
||||
fieldclass = forms.EmailField
|
||||
elif field.data_type == 'url':
|
||||
fieldclass = forms.URLField
|
||||
elif field.data_type == 'ipaddress':
|
||||
fieldclass = forms.IPAddressField
|
||||
elif field.data_type == 'slug':
|
||||
fieldclass = forms.SlugField
|
||||
else:
|
||||
# Try to use the immediate equivalences dictionary
|
||||
try:
|
||||
fieldclass = CUSTOMFIELD_TO_FIELD_DICT[field.data_type]
|
||||
except KeyError:
|
||||
# The data_type was not found anywhere
|
||||
raise NameError("Unrecognized data_type %s" % field.data_type)
|
||||
|
||||
self.fields['custom_%s' % field.name] = fieldclass(**instanceargs)
|
||||
|
||||
@ -131,7 +135,11 @@ class EditFollowUpForm(forms.ModelForm):
|
||||
self.fields["ticket"].queryset = Ticket.objects.filter(status__in=(Ticket.OPEN_STATUS, Ticket.REOPENED_STATUS))
|
||||
|
||||
|
||||
class TicketForm(CustomFieldMixin, forms.Form):
|
||||
class AbstractTicketForm(CustomFieldMixin, forms.Form):
|
||||
"""
|
||||
Contain all the common code and fields between "TicketForm" and
|
||||
"PublicTicketForm". This Form is not intended to be used directly.
|
||||
"""
|
||||
queue = forms.ChoiceField(
|
||||
widget=forms.Select(attrs={'class': 'form-control'}),
|
||||
label=_('Queue'),
|
||||
@ -146,6 +154,170 @@ class TicketForm(CustomFieldMixin, forms.Form):
|
||||
label=_('Summary of the problem'),
|
||||
)
|
||||
|
||||
body = forms.CharField(
|
||||
widget=forms.Textarea(attrs={'class': 'form-control'}),
|
||||
label=_('Description of your issue'),
|
||||
required=True,
|
||||
help_text=_('Please be as descriptive as possible and include all details'),
|
||||
)
|
||||
|
||||
priority = forms.ChoiceField(
|
||||
widget=forms.Select(attrs={'class': 'form-control'}),
|
||||
choices=Ticket.PRIORITY_CHOICES,
|
||||
required=True,
|
||||
initial='3',
|
||||
label=_('Priority'),
|
||||
help_text=_("Please select a priority carefully. If unsure, leave it as '3'."),
|
||||
)
|
||||
|
||||
due_date = forms.DateTimeField(
|
||||
widget=forms.TextInput(attrs={'class': 'form-control'}),
|
||||
required=False,
|
||||
label=_('Due on'),
|
||||
)
|
||||
|
||||
attachment = forms.FileField(
|
||||
required=False,
|
||||
label=_('Attach File'),
|
||||
help_text=_('You can attach a file such as a document or screenshot to this ticket.'),
|
||||
)
|
||||
|
||||
def _add_form_custom_fields(self, staff_only_filter=None):
|
||||
if staff_only_filter is None:
|
||||
queryset = CustomField.objects.all()
|
||||
else:
|
||||
queryset = CustomField.objects.filter(staff_only=staff_only_filter)
|
||||
|
||||
for field in queryset:
|
||||
instanceargs = {
|
||||
'label': field.label,
|
||||
'help_text': field.help_text,
|
||||
'required': field.required,
|
||||
}
|
||||
|
||||
self.customfield_to_field(field, instanceargs)
|
||||
|
||||
def _create_ticket(self):
|
||||
queue = Queue.objects.get(id=int(self.cleaned_data['queue']))
|
||||
|
||||
ticket = Ticket(title=self.cleaned_data['title'],
|
||||
submitter_email=self.cleaned_data['submitter_email'],
|
||||
created=timezone.now(),
|
||||
status=Ticket.OPEN_STATUS,
|
||||
queue=queue,
|
||||
description=self.cleaned_data['body'],
|
||||
priority=self.cleaned_data['priority'],
|
||||
due_date=self.cleaned_data['due_date'],
|
||||
)
|
||||
|
||||
return ticket, queue
|
||||
|
||||
def _create_custom_fields(self, ticket):
|
||||
for field, value in self.cleaned_data.items():
|
||||
if field.startswith('custom_'):
|
||||
field_name = field.replace('custom_', '', 1)
|
||||
custom_field = CustomField.objects.get(name=field_name)
|
||||
cfv = TicketCustomFieldValue(ticket=ticket,
|
||||
field=custom_field,
|
||||
value=value)
|
||||
cfv.save()
|
||||
|
||||
def _create_follow_up(self, ticket, title, user=None):
|
||||
followup = FollowUp(ticket=ticket,
|
||||
title=title,
|
||||
date=timezone.now(),
|
||||
public=True,
|
||||
comment=self.cleaned_data['body'],
|
||||
)
|
||||
if user:
|
||||
followup.user = user
|
||||
return followup
|
||||
|
||||
def _attach_files_to_follow_up(self, followup):
|
||||
attachments = []
|
||||
if self.cleaned_data['attachment']:
|
||||
import mimetypes
|
||||
attachment = self.cleaned_data['attachment']
|
||||
filename = attachment.name.replace(' ', '_')
|
||||
att = Attachment(
|
||||
followup=followup,
|
||||
filename=filename,
|
||||
mime_type=mimetypes.guess_type(filename)[0] or 'application/octet-stream',
|
||||
size=attachment.size,
|
||||
)
|
||||
att.file.save(attachment.name, attachment, save=False)
|
||||
att.save()
|
||||
|
||||
if attachment.size < getattr(settings, 'MAX_EMAIL_ATTACHMENT_SIZE', 512000):
|
||||
# Only files smaller than 512kb (or as defined in
|
||||
# settings.MAX_EMAIL_ATTACHMENT_SIZE) are sent via email.
|
||||
try:
|
||||
attachments.append([att.filename, att.file])
|
||||
except NotImplementedError:
|
||||
pass
|
||||
return attachments
|
||||
|
||||
@staticmethod
|
||||
def _send_messages(ticket, queue, followup, files, user=None):
|
||||
context = safe_template_context(ticket)
|
||||
context['comment'] = followup.comment
|
||||
|
||||
messages_sent_to = []
|
||||
|
||||
if ticket.submitter_email:
|
||||
send_templated_mail(
|
||||
'newticket_submitter',
|
||||
context,
|
||||
recipients=ticket.submitter_email,
|
||||
sender=queue.from_address,
|
||||
fail_silently=True,
|
||||
files=files,
|
||||
)
|
||||
messages_sent_to.append(ticket.submitter_email)
|
||||
|
||||
if ticket.assigned_to and \
|
||||
ticket.assigned_to != user and \
|
||||
ticket.assigned_to.usersettings.settings.get('email_on_ticket_assign', False) and \
|
||||
ticket.assigned_to.email and \
|
||||
ticket.assigned_to.email not in messages_sent_to:
|
||||
send_templated_mail(
|
||||
'assigned_owner',
|
||||
context,
|
||||
recipients=ticket.assigned_to.email,
|
||||
sender=queue.from_address,
|
||||
fail_silently=True,
|
||||
files=files,
|
||||
)
|
||||
messages_sent_to.append(ticket.assigned_to.email)
|
||||
|
||||
if queue.new_ticket_cc and queue.new_ticket_cc not in messages_sent_to:
|
||||
send_templated_mail(
|
||||
'newticket_cc',
|
||||
context,
|
||||
recipients=queue.new_ticket_cc,
|
||||
sender=queue.from_address,
|
||||
fail_silently=True,
|
||||
files=files,
|
||||
)
|
||||
messages_sent_to.append(queue.new_ticket_cc)
|
||||
|
||||
if queue.updated_ticket_cc and \
|
||||
queue.updated_ticket_cc != queue.new_ticket_cc and \
|
||||
queue.updated_ticket_cc not in messages_sent_to:
|
||||
send_templated_mail(
|
||||
'newticket_cc',
|
||||
context,
|
||||
recipients=queue.updated_ticket_cc,
|
||||
sender=queue.from_address,
|
||||
fail_silently=True,
|
||||
files=files,
|
||||
)
|
||||
|
||||
|
||||
class TicketForm(AbstractTicketForm):
|
||||
"""
|
||||
Ticket Form creation for registered users.
|
||||
"""
|
||||
submitter_email = forms.EmailField(
|
||||
required=False,
|
||||
label=_('Submitter E-Mail Address'),
|
||||
@ -154,12 +326,6 @@ class TicketForm(CustomFieldMixin, forms.Form):
|
||||
'updates to this ticket.'),
|
||||
)
|
||||
|
||||
body = forms.CharField(
|
||||
widget=forms.Textarea(attrs={'class': 'form-control', 'rows': 15}),
|
||||
label=_('Description of Issue'),
|
||||
required=True,
|
||||
)
|
||||
|
||||
assigned_to = forms.ChoiceField(
|
||||
widget=forms.Select(attrs={'class': 'form-control'}),
|
||||
choices=(),
|
||||
@ -169,351 +335,85 @@ class TicketForm(CustomFieldMixin, forms.Form):
|
||||
'e-mailed details of this ticket immediately.'),
|
||||
)
|
||||
|
||||
priority = forms.ChoiceField(
|
||||
widget=forms.Select(attrs={'class': 'form-control'}),
|
||||
choices=Ticket.PRIORITY_CHOICES,
|
||||
required=False,
|
||||
initial='3',
|
||||
label=_('Priority'),
|
||||
help_text=_('Please select a priority carefully. If unsure, leave it as \'3\'.'),
|
||||
)
|
||||
|
||||
due_date = forms.DateTimeField(
|
||||
widget=forms.TextInput(attrs={'class': 'form-control'}),
|
||||
required=False,
|
||||
label=_('Due on'),
|
||||
)
|
||||
|
||||
def clean_due_date(self):
|
||||
data = self.cleaned_data['due_date']
|
||||
# TODO: add Google calendar update hook
|
||||
# if not hasattr(self, 'instance') or self.instance.due_date != new_data:
|
||||
# print "you changed!"
|
||||
return data
|
||||
|
||||
attachment = forms.FileField(
|
||||
required=False,
|
||||
label=_('Attach File'),
|
||||
help_text=_('You can attach a file such as a document or screenshot to this ticket.'),
|
||||
)
|
||||
|
||||
def __init__(self, *args, **kwargs):
|
||||
"""
|
||||
Add any custom fields that are defined to the form
|
||||
Add any custom fields that are defined to the form.
|
||||
"""
|
||||
super(TicketForm, self).__init__(*args, **kwargs)
|
||||
for field in CustomField.objects.all():
|
||||
instanceargs = {
|
||||
'label': field.label,
|
||||
'help_text': field.help_text,
|
||||
'required': field.required,
|
||||
}
|
||||
self._add_form_custom_fields()
|
||||
|
||||
self.customfield_to_field(field, instanceargs)
|
||||
|
||||
def save(self, user):
|
||||
def save(self, user=None):
|
||||
"""
|
||||
Writes and returns a Ticket() object
|
||||
"""
|
||||
|
||||
q = Queue.objects.get(id=int(self.cleaned_data['queue']))
|
||||
|
||||
t = Ticket(title=self.cleaned_data['title'],
|
||||
submitter_email=self.cleaned_data['submitter_email'],
|
||||
created=timezone.now(),
|
||||
status=Ticket.OPEN_STATUS,
|
||||
queue=q,
|
||||
description=self.cleaned_data['body'],
|
||||
priority=self.cleaned_data['priority'],
|
||||
due_date=self.cleaned_data['due_date'],
|
||||
)
|
||||
|
||||
ticket, queue = self._create_ticket()
|
||||
if self.cleaned_data['assigned_to']:
|
||||
try:
|
||||
u = User.objects.get(id=self.cleaned_data['assigned_to'])
|
||||
t.assigned_to = u
|
||||
ticket.assigned_to = u
|
||||
except User.DoesNotExist:
|
||||
t.assigned_to = None
|
||||
t.save()
|
||||
ticket.assigned_to = None
|
||||
ticket.save()
|
||||
|
||||
for field, value in self.cleaned_data.items():
|
||||
if field.startswith('custom_'):
|
||||
field_name = field.replace('custom_', '', 1)
|
||||
customfield = CustomField.objects.get(name=field_name)
|
||||
cfv = TicketCustomFieldValue(ticket=t,
|
||||
field=customfield,
|
||||
value=value)
|
||||
cfv.save()
|
||||
self._create_custom_fields(ticket)
|
||||
|
||||
f = FollowUp(ticket=t,
|
||||
title=_('Ticket Opened'),
|
||||
date=timezone.now(),
|
||||
public=True,
|
||||
comment=self.cleaned_data['body'],
|
||||
user=user,
|
||||
)
|
||||
if self.cleaned_data['assigned_to']:
|
||||
f.title = _('Ticket Opened & Assigned to %(name)s') % {
|
||||
'name': t.get_assigned_to
|
||||
title = _('Ticket Opened & Assigned to %(name)s') % {
|
||||
'name': ticket.get_assigned_to or _("<invalid user>")
|
||||
}
|
||||
else:
|
||||
title = _('Ticket Opened')
|
||||
followup = self._create_follow_up(ticket, title=title, user=user)
|
||||
followup.save()
|
||||
|
||||
f.save()
|
||||
|
||||
files = []
|
||||
if self.cleaned_data['attachment']:
|
||||
import mimetypes
|
||||
file = self.cleaned_data['attachment']
|
||||
filename = file.name.replace(' ', '_')
|
||||
a = Attachment(
|
||||
followup=f,
|
||||
filename=filename,
|
||||
mime_type=mimetypes.guess_type(filename)[0] or 'application/octet-stream',
|
||||
size=file.size,
|
||||
)
|
||||
a.file.save(file.name, file, save=False)
|
||||
a.save()
|
||||
|
||||
if file.size < getattr(settings, 'MAX_EMAIL_ATTACHMENT_SIZE', 512000):
|
||||
# Only files smaller than 512kb (or as defined in
|
||||
# settings.MAX_EMAIL_ATTACHMENT_SIZE) are sent via email.
|
||||
try:
|
||||
files.append([a.filename, a.file])
|
||||
except NotImplementedError:
|
||||
pass
|
||||
|
||||
context = safe_template_context(t)
|
||||
context['comment'] = f.comment
|
||||
|
||||
messages_sent_to = []
|
||||
|
||||
if t.submitter_email:
|
||||
send_templated_mail(
|
||||
'newticket_submitter',
|
||||
context,
|
||||
recipients=t.submitter_email,
|
||||
sender=q.from_address,
|
||||
fail_silently=True,
|
||||
files=files,
|
||||
)
|
||||
messages_sent_to.append(t.submitter_email)
|
||||
|
||||
if t.assigned_to and \
|
||||
t.assigned_to != user and \
|
||||
t.assigned_to.usersettings.settings.get('email_on_ticket_assign', False) and \
|
||||
t.assigned_to.email and \
|
||||
t.assigned_to.email not in messages_sent_to:
|
||||
send_templated_mail(
|
||||
'assigned_owner',
|
||||
context,
|
||||
recipients=t.assigned_to.email,
|
||||
sender=q.from_address,
|
||||
fail_silently=True,
|
||||
files=files,
|
||||
)
|
||||
messages_sent_to.append(t.assigned_to.email)
|
||||
|
||||
if q.new_ticket_cc and q.new_ticket_cc not in messages_sent_to:
|
||||
send_templated_mail(
|
||||
'newticket_cc',
|
||||
context,
|
||||
recipients=q.new_ticket_cc,
|
||||
sender=q.from_address,
|
||||
fail_silently=True,
|
||||
files=files,
|
||||
)
|
||||
messages_sent_to.append(q.new_ticket_cc)
|
||||
|
||||
if q.updated_ticket_cc and \
|
||||
q.updated_ticket_cc != q.new_ticket_cc and \
|
||||
q.updated_ticket_cc not in messages_sent_to:
|
||||
send_templated_mail(
|
||||
'newticket_cc',
|
||||
context,
|
||||
recipients=q.updated_ticket_cc,
|
||||
sender=q.from_address,
|
||||
fail_silently=True,
|
||||
files=files,
|
||||
)
|
||||
|
||||
return t
|
||||
files = self._attach_files_to_follow_up(followup)
|
||||
self._send_messages(ticket=ticket,
|
||||
queue=queue,
|
||||
followup=followup,
|
||||
files=files,
|
||||
user=user)
|
||||
return ticket
|
||||
|
||||
|
||||
class PublicTicketForm(CustomFieldMixin, forms.Form):
|
||||
queue = forms.ChoiceField(
|
||||
label=_('Queue'),
|
||||
required=True,
|
||||
choices=()
|
||||
)
|
||||
|
||||
title = forms.CharField(
|
||||
max_length=100,
|
||||
required=True,
|
||||
widget=forms.TextInput(),
|
||||
label=_('Summary of your query'),
|
||||
)
|
||||
|
||||
class PublicTicketForm(AbstractTicketForm):
|
||||
"""
|
||||
Ticket Form creation for all users (public-facing).
|
||||
"""
|
||||
submitter_email = forms.EmailField(
|
||||
widget=forms.TextInput(attrs={'class': 'form-control'}),
|
||||
required=True,
|
||||
label=_('Your E-Mail Address'),
|
||||
help_text=_('We will e-mail you when your ticket is updated.'),
|
||||
)
|
||||
|
||||
body = forms.CharField(
|
||||
widget=forms.Textarea(),
|
||||
label=_('Description of your issue'),
|
||||
required=True,
|
||||
help_text=_('Please be as descriptive as possible, including any '
|
||||
'details we may need to address your query.'),
|
||||
)
|
||||
|
||||
priority = forms.ChoiceField(
|
||||
choices=Ticket.PRIORITY_CHOICES,
|
||||
required=True,
|
||||
initial='3',
|
||||
label=_('Urgency'),
|
||||
help_text=_('Please select a priority carefully.'),
|
||||
)
|
||||
|
||||
due_date = forms.DateTimeField(
|
||||
widget=extras.SelectDateWidget,
|
||||
required=False,
|
||||
label=_('Due on'),
|
||||
)
|
||||
|
||||
attachment = forms.FileField(
|
||||
required=False,
|
||||
label=_('Attach File'),
|
||||
help_text=_('You can attach a file such as a document or screenshot to this ticket.'),
|
||||
max_length=1000,
|
||||
)
|
||||
|
||||
def __init__(self, *args, **kwargs):
|
||||
"""
|
||||
Add any custom fields that are defined to the form
|
||||
Add any (non-staff) custom fields that are defined to the form
|
||||
"""
|
||||
super(PublicTicketForm, self).__init__(*args, **kwargs)
|
||||
for field in CustomField.objects.filter(staff_only=False):
|
||||
instanceargs = {
|
||||
'label': field.label,
|
||||
'help_text': field.help_text,
|
||||
'required': field.required,
|
||||
}
|
||||
|
||||
self.customfield_to_field(field, instanceargs)
|
||||
self._add_form_custom_fields(False)
|
||||
|
||||
def save(self):
|
||||
"""
|
||||
Writes and returns a Ticket() object
|
||||
"""
|
||||
ticket, queue = self._create_ticket()
|
||||
if queue.default_owner and not ticket.assigned_to:
|
||||
ticket.assigned_to = queue.default_owner
|
||||
ticket.save()
|
||||
|
||||
q = Queue.objects.get(id=int(self.cleaned_data['queue']))
|
||||
self._create_custom_fields(ticket)
|
||||
|
||||
t = Ticket(
|
||||
title=self.cleaned_data['title'],
|
||||
submitter_email=self.cleaned_data['submitter_email'],
|
||||
created=timezone.now(),
|
||||
status=Ticket.OPEN_STATUS,
|
||||
queue=q,
|
||||
description=self.cleaned_data['body'],
|
||||
priority=self.cleaned_data['priority'],
|
||||
due_date=self.cleaned_data['due_date'],
|
||||
)
|
||||
followup = self._create_follow_up(ticket, title=_('Ticket Opened Via Web'))
|
||||
followup.save()
|
||||
|
||||
if q.default_owner and not t.assigned_to:
|
||||
t.assigned_to = q.default_owner
|
||||
|
||||
t.save()
|
||||
|
||||
for field, value in self.cleaned_data.items():
|
||||
if field.startswith('custom_'):
|
||||
field_name = field.replace('custom_', '', 1)
|
||||
customfield = CustomField.objects.get(name=field_name)
|
||||
cfv = TicketCustomFieldValue(ticket=t,
|
||||
field=customfield,
|
||||
value=value)
|
||||
cfv.save()
|
||||
|
||||
f = FollowUp(
|
||||
ticket=t,
|
||||
title=_('Ticket Opened Via Web'),
|
||||
date=timezone.now(),
|
||||
public=True,
|
||||
comment=self.cleaned_data['body'],
|
||||
)
|
||||
|
||||
f.save()
|
||||
|
||||
files = []
|
||||
if self.cleaned_data['attachment']:
|
||||
import mimetypes
|
||||
file = self.cleaned_data['attachment']
|
||||
filename = file.name.replace(' ', '_')
|
||||
a = Attachment(
|
||||
followup=f,
|
||||
filename=filename,
|
||||
mime_type=mimetypes.guess_type(filename)[0] or 'application/octet-stream',
|
||||
size=file.size,
|
||||
)
|
||||
a.file.save(file.name, file, save=False)
|
||||
a.save()
|
||||
|
||||
if file.size < getattr(settings, 'MAX_EMAIL_ATTACHMENT_SIZE', 512000):
|
||||
# Only files smaller than 512kb (or as defined in
|
||||
# settings.MAX_EMAIL_ATTACHMENT_SIZE) are sent via email.
|
||||
files.append([a.filename, a.file])
|
||||
|
||||
context = safe_template_context(t)
|
||||
|
||||
messages_sent_to = []
|
||||
|
||||
send_templated_mail(
|
||||
'newticket_submitter',
|
||||
context,
|
||||
recipients=t.submitter_email,
|
||||
sender=q.from_address,
|
||||
fail_silently=True,
|
||||
files=files,
|
||||
)
|
||||
messages_sent_to.append(t.submitter_email)
|
||||
|
||||
if t.assigned_to and \
|
||||
t.assigned_to.usersettings.settings.get('email_on_ticket_assign', False) and \
|
||||
t.assigned_to.email and \
|
||||
t.assigned_to.email not in messages_sent_to:
|
||||
send_templated_mail(
|
||||
'assigned_owner',
|
||||
context,
|
||||
recipients=t.assigned_to.email,
|
||||
sender=q.from_address,
|
||||
fail_silently=True,
|
||||
files=files,
|
||||
)
|
||||
messages_sent_to.append(t.assigned_to.email)
|
||||
|
||||
if q.new_ticket_cc and q.new_ticket_cc not in messages_sent_to:
|
||||
send_templated_mail(
|
||||
'newticket_cc',
|
||||
context,
|
||||
recipients=q.new_ticket_cc,
|
||||
sender=q.from_address,
|
||||
fail_silently=True,
|
||||
files=files,
|
||||
)
|
||||
messages_sent_to.append(q.new_ticket_cc)
|
||||
|
||||
if q.updated_ticket_cc and \
|
||||
q.updated_ticket_cc != q.new_ticket_cc and \
|
||||
q.updated_ticket_cc not in messages_sent_to:
|
||||
send_templated_mail(
|
||||
'newticket_cc',
|
||||
context,
|
||||
recipients=q.updated_ticket_cc,
|
||||
sender=q.from_address,
|
||||
fail_silently=True,
|
||||
files=files,
|
||||
)
|
||||
|
||||
return t
|
||||
files = self._attach_files_to_follow_up(followup)
|
||||
self._send_messages(ticket=ticket,
|
||||
queue=queue,
|
||||
followup=followup,
|
||||
files=files)
|
||||
return ticket
|
||||
|
||||
|
||||
class UserSettingsForm(forms.Form):
|
||||
|
||||
Loading…
Reference in New Issue
Block a user