From 229a73a8c103ec3d2a8eb6017204fb84b2a99c58 Mon Sep 17 00:00:00 2001
From: Sam Splunks <72095718+samsplunks@users.noreply.github.com>
Date: Wed, 24 Jan 2024 11:14:05 +0100
Subject: [PATCH] Update settings.rst with example for Ticket priority choices

---
 docs/settings.rst | 11 +++++++++++
 1 file changed, 11 insertions(+)

diff --git a/docs/settings.rst b/docs/settings.rst
index 2034693b..6df8d342 100644
--- a/docs/settings.rst
+++ b/docs/settings.rst
@@ -190,6 +190,17 @@ Options that change ticket properties
             (4, _('4. Low')),
             (5, _('5. Very Low')),
         )
+  If you have a new instance, you may override those settings but if you want to keep previous tickets priorities and add new choices, you may increment integer values like this::
+
+        HELPDESK_TICKET_PRIORITY_CHOICES = (
+            (1, _('1. Critical')),
+            (2, _('2. High')),
+            (3, _('3. Normal')),
+            (4, _('4. Low')),
+            (5, _('5. Very Low')),
+            (6, _('1. Cold')),
+            (7, _('2. Hot')),
+        )
 
 Staff Ticket Creation Settings
 ------------------------------