* Added logout link/template

* Added ability for public to submit a ticket via the web if they aren't logged in
* Added ability for public to view ticket via web using ticket ID & e-mail address
* Added public ticket URL to e-mails
* Added manager to FollowUp class to

forms.py

@@ -102,3 +102,61 @@ class TicketForm(forms.Form):
             send_multipart_mail('helpdesk/emails/submitter_newticket', context, '%s %s' % (t.ticket, t.title), t.submitter_email, q.from_address)
 
         return t
+
+class PublicTicketForm(forms.Form):
+    queue = forms.ChoiceField(label=u'Queue', required=True, choices=())
+
+    title = forms.CharField(max_length=100, required=True,
+                            widget=forms.TextInput(),
+                            label=u'Summary of your query')
+    
+    submitter_email = forms.EmailField(required=True,
+                            label=u'Your E-Mail Address',
+                            help_text=u'We will e-mail you when your ticket is updated.')
+    
+    body = forms.CharField(widget=forms.Textarea(),
+                            label=u'Description of your issue', required=True,
+                            help_text=u'Please be as descriptive as possible, including any details we may need to address your query.')
+    
+    priority = forms.ChoiceField(choices=Ticket.PRIORITY_CHOICES,
+                            required=True,
+                            initial='3',
+                            label=u'Urgency',
+                            help_text=u'Please select a priority carefully.')
+    
+    def save(self):
+        """
+        Writes and returns a Ticket() object
+        
+        """
+        q = Queue.objects.get(id=int(self.cleaned_data['queue']))
+        
+        t = Ticket( title = self.cleaned_data['title'], 
+                    submitter_email = self.cleaned_data['submitter_email'],
+                    created = datetime.now(),
+                    status = Ticket.OPEN_STATUS,
+                    queue = q,
+                    description = self.cleaned_data['body'],
+                    priority = self.cleaned_data['priority'],
+                  )
+        
+        t.save()
+
+        f = FollowUp(   ticket = t,
+                        title = 'Ticket Opened Via Web',
+                        date = datetime.now(),
+                        public = True,
+                        comment = self.cleaned_data['body'],
+                     )
+
+        f.save()
+        
+        context = {
+            'ticket': t,
+            'queue': q,
+        }
+
+        from helpdesk.lib import send_multipart_mail
+        send_multipart_mail('helpdesk/emails/submitter_newticket', context, '%s %s' % (t.ticket, t.title), t.submitter_email, q.from_address)
+
+        return t