diff --git a/helpdesk/email.py b/helpdesk/email.py
index ea90ce65..c87e485c 100644
--- a/helpdesk/email.py
+++ b/helpdesk/email.py
@@ -24,7 +24,7 @@ from helpdesk import settings
 from helpdesk.exceptions import DeleteIgnoredTicketException, IgnoreTicketException
 from helpdesk.lib import process_attachments, safe_template_context
 from helpdesk.models import FollowUp, IgnoreEmail, Queue, Ticket
-from helpdesk.signals import update_ticket_done
+from helpdesk.signals import new_ticket_done, update_ticket_done
 import imaplib
 import logging
 import mimetypes
@@ -617,7 +617,10 @@ def create_object_from_email_message(message, ticket_id, payload, files, logger)
             "Message seems to be auto-reply, not sending any emails back to the sender")
     else:
         send_info_email(message_id, f, ticket, context, queue, new)
-    if not new:
+    if new:
+        # emit signal when the PublicTicketForm.save is done
+        new_ticket_done.send(sender="create_object_from_email_message", ticket=ticket)
+    else:
         # emit signal with followup when the ticket is updated
         update_ticket_done.send(sender="create_object_from_email_message", followup=f)
     return ticket