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Update style of Ticket FollowUp list to be a timeline

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This commit is contained in:
Garret Wassermann 2016-09-27 17:29:59 -04:00
parent 929ec49fa8
commit 3f620e83a2
2 changed files with 77 additions and 43 deletions
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74
helpdesk/templates/helpdesk/ticket.html
View File

@ -74,53 +74,59 @@ $(document).on('change', ':file', function() {
{% include "helpdesk/ticket_desc_table.html" %}
{% if ticket.followup_set.all %}
<h3>{% trans "Follow-Ups" %}</h3>
{% load ticket_to_link %}
<div class="panel panel-primary">
<div class="panel-heading">
<h4><i class="fa fa-clock-o fa-fw fa-lg"></i>&nbsp;{% trans "Follow-Ups" %}</h4>
</div>
<!-- /.panel-heading -->
<div class="panel-body">
<ul class="timeline">
{% for followup in ticket.followup_set.all %}
{% if helpdesk_settings.HELPDESK_FOLLOWUP_MOD %}
<div class='followup_mod'>
<div class='title'>
<span class='byline text-info'>{{ followup.user.get_full_name }}&nbsp;&nbsp;&nbsp;&nbsp;{{ followup.date }} ({{ followup.date|naturaltime }})</span> <small>{{ followup.title }}</small>
{% if not followup.public %} <span class='private'>({% trans "Private" %})</span>{% endif %}
{% if helpdesk_settings.HELPDESK_SHOW_EDIT_BUTTON_FOLLOW_UP %}
{% if followup.user and request.user == followup.user and not followup.ticketchange_set.all %}
<a href="{% url 'helpdesk_followup_edit' ticket.id followup.id %}" class='followup-edit'><button type="button" class="btn btn-warning btn-xs"><i class="fa fa-edit"></i>&nbsp;{% trans "Edit" %}</button></a>
{% endif %}
{% endif %}
{% if user.is_superuser and helpdesk_settings.HELPDESK_SHOW_DELETE_BUTTON_SUPERUSER_FOLLOW_UP %}
<a href="{% url 'helpdesk_followup_delete' ticket.id followup.id %}" class='followup-edit'><button type="button" class="btn btn-warning btn-xs"><i class="fa fa-trash"></i>&nbsp;{% trans "Delete" %}</button></a>
{% endif %}
<li{% if not followup.user %} class="timeline-inverted"{% endif %}>
<div class="timeline-badge{% if forloop.first %} success{% endif %}"><i class="fa {% if forloop.first %}fa-plus-square{% else %}{% if followup.ticketchange_set.all %}fa-gears{% else %}{% if followup.user %}fa-share{% else %}fa-reply{% endif %}{% endif %}{% endif %}"></i></div>
<div class="timeline-panel">
<div class="timeline-heading">
<h4 class="timeline-title">{{ followup.title }}</h4>
<p><small class="text-muted"><i class="fa fa-clock-o"></i>&nbsp;<span class='byline text-info'>{% if followup.user %}by {{ followup.user }}{% endif %} <span title='{{ followup.date|date:"r" }}'>{{ followup.date|naturaltime }}</span>{% if not followup.public %} <span class='private'>({% trans "Private" %})</span>{% endif %}</span></small></p>
</div>
{% else %}
<div class='followup well'>
<div class='title'>
{{ followup.title }} <span class='byline text-info'>{% if followup.user %}by {{ followup.user }}{% endif %} <span title='{{ followup.date|date:"r" }}'>{{ followup.date|naturaltime }}</span>{% if not followup.public %} <span class='private'>({% trans "Private" %})</span>{% endif %}</span>
{% if helpdesk_settings.HELPDESK_SHOW_EDIT_BUTTON_FOLLOW_UP %}
{% if followup.user and request.user == followup.user and not followup.ticketchange_set.all %}
<a href="{% url 'helpdesk_followup_edit' ticket.id followup.id %}" class='followup-edit'><button type="button" class="btn btn-warning btn-xs"><i class="fa fa-edit"></i>&nbsp;{% trans "Edit" %}</button></a>
{% endif %}
{% endif %}
{% if user.is_superuser and helpdesk_settings.HELPDESK_SHOW_DELETE_BUTTON_SUPERUSER_FOLLOW_UP %}
<a href="{% url 'helpdesk_followup_delete' ticket.id followup.id %}" class='followup-edit'><button type="button" class="btn btn-warning btn-xs"><i class="fa fa-trash"></i>&nbsp;{% trans "Delete" %}</button></a>
{% endif %}
</div>
{% endif %}
<span class='followup-desc'>{% if followup.comment %}{{ followup.comment|force_escape|urlizetrunc:50|num_to_link|linebreaksbr }}{% endif %}</span>
<div class="timeline-body">
<p>{% if followup.comment %}{{ followup.comment|force_escape|urlizetrunc:50|num_to_link|linebreaksbr }}{% endif %}</p>
{% for change in followup.ticketchange_set.all %}
{% if forloop.first %}<div class='changes'><ul>{% endif %}
<li>{% blocktrans with change.field as field and change.old_value as old_value and change.new_value as new_value %}Changed {{ field }} from {{ old_value }} to {{ new_value }}.{% endblocktrans %}</li>
{% if forloop.last %}</ul></div>{% endif %}
{% endfor %}
{% for attachment in followup.attachment_set.all %}{% if forloop.first %}<div class='attachments'><ul>{% endif %}
{% for attachment in followup.attachment_set.all %}{% if forloop.first %}<hr><div class='attachments'><ul>{% endif %}
<li><a href='{{ attachment.file.url }}'>{{ attachment.filename }}</a> ({{ attachment.mime_type }}, {{ attachment.size|filesizeformat }})
{% if followup.user and request.user == followup.user %}
<a href='{% url 'helpdesk_attachment_del' ticket.id attachment.id %}'><button class="btn btn-danger btn-xs">{% trans 'Delete' %}</button></a>
<a href='{% url 'helpdesk_attachment_del' ticket.id attachment.id %}'><button class="btn btn-danger btn-xs"><i class="fa fa-trash"></i>&nbsp;{% trans 'Delete' %}</button></a>
{% endif %}
</li>
{% if forloop.last %}</ul></div>{% endif %}
{% endfor %}
<hr>
<div class="btn-group">
{% if helpdesk_settings.HELPDESK_SHOW_EDIT_BUTTON_FOLLOW_UP %}
{% if followup.user and request.user == followup.user and not followup.ticketchange_set.all %}
<a href="{% url 'helpdesk_followup_edit' ticket.id followup.id %}" class='followup-edit'><button type="button" class="btn btn-warning btn-xs"><i class="fa fa-edit"></i>&nbsp;{% trans "Edit" %}</button></a>
{% endif %}
{% endif %}
{% if user.is_superuser and helpdesk_settings.HELPDESK_SHOW_DELETE_BUTTON_SUPERUSER_FOLLOW_UP %}
<a href="{% url 'helpdesk_followup_delete' ticket.id followup.id %}" class='followup-edit'><button type="button" class="btn btn-warning btn-xs"><i class="fa fa-trash"></i>&nbsp;{% trans "Delete" %}</button></a>
{% endif %}
</div>
</div>
</div>
</li>
{% endfor %}
</ul>
</div>
<!-- /.panel-body -->
</div>
<!-- /.panel -->
{% endif %}
{% if helpdesk_settings.HELPDESK_TRANSLATE_TICKET_COMMENTS %}
</div>
@ -237,4 +243,10 @@ $(document).on('change', ':file', function() {
</div>
<script>
$( function() {
$( "#id_due_date" ).datepicker();
} );
</script>
{% endblock %}

22
helpdesk/views/staff.py
View File

@ -391,6 +391,7 @@ def update_ticket(request, ticket_id, public=False):
reassigned = False
old_owner = ticket.assigned_to
if owner is not -1:
if owner != 0 and ((ticket.assigned_to and owner != ticket.assigned_to.id) or not ticket.assigned_to):
new_user = User.objects.get(id=owner)
@ -404,10 +405,13 @@ def update_ticket(request, ticket_id, public=False):
f.title = _('Unassigned')
ticket.assigned_to = None
old_status_str = ticket.get_status_display()
old_status = ticket.status
if new_status != ticket.status:
ticket.status = new_status
ticket.save()
f.new_status = new_status
ticket_status_changed = True
if f.title:
f.title += ' and %s' % ticket.get_status_display()
else:
@ -455,6 +459,24 @@ def update_ticket(request, ticket_id, public=False):
c.save()
ticket.title = title
if new_status != old_status:
c = TicketChange(
followup=f,
field=_('Status'),
old_value=old_status_str,
new_value=ticket.get_status_display(),
)
c.save()
if ticket.assigned_to != old_owner:
c = TicketChange(
followup=f,
field=_('Owner'),
old_value=old_owner,
new_value=ticket.assigned_to,
)
c.save()
if priority != ticket.priority:
c = TicketChange(
followup=f,