Allow to track queue change in follow-ups

helpdesk/templates/helpdesk/ticket.html

@@ -150,6 +150,9 @@
                 <dt><label for='id_priority'>{% trans "Priority" %}</label></dt>
                 <dd><select id='id_priority' name='priority'>{% for p in priorities %}{% if p.0 == ticket.priority %}<option value='{{ p.0 }}' selected='selected'>{{ p.1 }}</option>{% else %}<option value='{{ p.0 }}'>{{ p.1 }}</option>{% endif %}{% endfor %}</select></dd>
 
+                <dt><label for='id_queue'>{% trans "Queue" %}</label></dt>
+                <dd><select id='id_queue' name='queue'>{% for q in queues %}{% if q.0 == ticket.queue.id %}<option value='{{ q.0 }}' selected='selected'>{{ q.1 }}</option>{% else %}<option value='{{ q.0 }}'>{{ q.1 }}</option>{% endif %}{% endfor %}</select></dd>
+
                 <dt><label for='id_due_date'>{% trans "Due on" %}</label></dt>
                 <dd>{{ form.due_date }}</dd>
 

helpdesk/update_ticket.py

@@ -12,6 +12,7 @@ from helpdesk.decorators import (
     is_helpdesk_staff,
 )
 from helpdesk.models import (
+    Queue,
     FollowUp,
     Ticket,
     TicketCC,
@@ -200,6 +201,7 @@ def update_ticket(
         owner=-1,
         ticket_title=None,
         priority=-1,
+        queue=-1,
         new_status=None,
         time_spent=None,
         due_date=None,
@@ -213,6 +215,8 @@ def update_ticket(
         title = ticket.title
     if priority == -1:
         priority = ticket.priority
+    if queue == -1:
+        queue = ticket.queue.id
     if new_status is None:
         new_status = ticket.status
     if new_checklists is None:
@@ -302,6 +306,16 @@ def update_ticket(
         c.save()
         ticket.priority = priority
 
+    if queue != ticket.queue.id:
+        c = TicketChange(
+            followup=f,
+            field=_('Queue'),
+            old_value=ticket.queue.id,
+            new_value=queue,
+        )
+        c.save()
+        ticket.queue.id = queue
+
     if due_date != ticket.due_date:
         c = TicketChange(
             followup=f,

helpdesk/views/staff.py

@@ -428,6 +428,7 @@ def view_ticket(request, ticket_id):
         'form': form,
         'active_users': users,
         'priorities': Ticket.PRIORITY_CHOICES,
+        'queues': queue_choices,
         'preset_replies': PreSetReply.objects.filter(
             Q(queues=ticket.queue) | Q(queues__isnull=True)),
         'ticketcc_string': ticketcc_string,
@@ -566,6 +567,7 @@ def update_ticket_view(request, ticket_id, public=False):
     title = request.POST.get('title', '')
     owner = int(request.POST.get('owner', -1))
     priority = int(request.POST.get('priority', ticket.priority))
+    queue = int(request.POST.get('queue', ticket.queue.id))
 
     # Check if a change happened on checklists
     new_checklists = {}
@@ -589,6 +591,7 @@ def update_ticket_view(request, ticket_id, public=False):
         new_status == ticket.status,
         title == ticket.title,
         priority == int(ticket.priority),
+        queue == int(ticket.queue.id),
         due_date == ticket.due_date,
         (owner == -1) or (not owner and not ticket.assigned_to) or
         (owner and User.objects.get(id=owner) == ticket.assigned_to),
@@ -605,6 +608,7 @@ def update_ticket_view(request, ticket_id, public=False):
         public = request.POST.get('public', False),
         owner = int(request.POST.get('owner', -1)),
         priority = int(request.POST.get('priority', -1)),
+        queue = int(request.POST.get('queue', -1)),
         new_status = new_status,
         time_spent = get_time_spent_from_request(request),
         due_date = get_due_date_from_request_or_ticket(request, ticket),