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https://gitea.mueller.network/extern/django-helpdesk.git
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PEP-8 fixes for mail threading merge
This commit is contained in:
Garret Wassermann
parent
5f0d22a692
commit
43ed3ac773
@ -318,7 +318,7 @@ def create_object_from_email_message(message, ticket_id, payload, files, logger)
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previous_followup = queryset.first()
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ticket = previous_followup.ticket
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except FollowUp.DoesNotExist:
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pass #play along. The header may be wrong
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pass # play along. The header may be wrong
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if previous_followup is None and ticket_id is not None:
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try:
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@ -331,12 +331,12 @@ def create_object_from_email_message(message, ticket_id, payload, files, logger)
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if ticket is None:
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if not settings.QUEUE_EMAIL_BOX_UPDATE_ONLY:
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ticket = Ticket.objects.create(
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title = payload['subject'],
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queue = queue,
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submitter_email = sender_email,
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created = now,
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description = payload['body'],
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priority = payload['priority'],
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title=payload['subject'],
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queue=queue,
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submitter_email=sender_email,
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created=now,
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description=payload['body'],
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priority=payload['priority'],
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)
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ticket.save()
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logger.debug("Created new ticket %s-%s" % (ticket.queue.slug, ticket.id))
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@ -350,12 +350,12 @@ def create_object_from_email_message(message, ticket_id, payload, files, logger)
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ticket.save()
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f = FollowUp(
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ticket = ticket,
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title = _('E-Mail Received from %(sender_email)s' % {'sender_email': sender_email}),
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date = now,
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public = True,
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comment = payload['body'],
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message_id = message_id,
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ticket=ticket,
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title=_('E-Mail Received from %(sender_email)s' % {'sender_email': sender_email}),
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date=now,
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public=True,
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comment=payload['body'],
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message_id=message_id
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)
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if ticket.status == Ticket.REOPENED_STATUS:
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@ -376,13 +376,13 @@ def create_object_from_email_message(message, ticket_id, payload, files, logger)
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new_ticket_ccs = []
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new_ticket_ccs.append(create_ticket_cc(ticket, to_list + cc_list))
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notifications_to_be_sent = [sender_email,]
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notifications_to_be_sent = [sender_email]
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if queue.enable_notifications_on_email_events and len(notifications_to_be_sent):
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ticket_cc_list = TicketCC.objects.filter(ticket=ticket).all().values_list('email', flat=True)
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for email in ticket_cc_list :
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for email in ticket_cc_list:
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notifications_to_be_sent.append(email)
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# send mail to appropriate people now depending on what objects
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@ -399,13 +399,13 @@ def create_object_from_email_message(message, ticket_id, payload, files, logger)
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context.update(comment=f.comment)
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ticket.send(
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{'submitter': ('newticket_submitter', context),
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'assigned_to': ('updated_owner', context),},
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'assigned_to': ('updated_owner', context)},
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fail_silently=True,
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extra_headers={'In-Reply-To': message_id},
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)
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if queue.enable_notifications_on_email_events:
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ticket.send(
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{'ticket_cc': ('updated_cc', context),},
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{'ticket_cc': ('updated_cc', context)},
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fail_silently=True,
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extra_headers={'In-Reply-To': message_id},
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)
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@ -532,4 +532,3 @@ def object_from_message(message, queue, logger):
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}
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return create_object_from_email_message(message, ticket, payload, files, logger=logger)
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@ -113,9 +113,9 @@ class Queue(models.Model):
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blank=True,
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default=False,
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help_text=_('When an email arrives to either create a ticket or to '
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'interact with an existing discussion. Should email notifications be sent ? '
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'Note: the new_ticket_cc and updated_ticket_cc work independently of this feature'),
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)
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'interact with an existing discussion. Should email notifications be sent ? '
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'Note: the new_ticket_cc and updated_ticket_cc work independently of this feature'),
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)
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email_box_type = models.CharField(
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_('E-Mail Box Type'),
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@ -767,7 +767,7 @@ class FollowUp(models.Model):
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null=True,
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help_text=_("The Message ID of the submitter's email."),
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editable=False,
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)
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)
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objects = FollowUpManager()
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@ -139,32 +139,35 @@ class TicketBasicsTestCase(TestCase):
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# Ensure only two e-mails were sent - submitter & updated.
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self.assertEqual(email_count + 2, len(mail.outbox))
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class EmailInteractionsTestCase(TestCase):
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fixtures = ['emailtemplate.json']
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def setUp(self):
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self.queue_public = Queue.objects.create(title='Mail Queue 1',
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slug='mq1',
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email_address='queue-1@example.com',
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allow_public_submission=True,
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new_ticket_cc='new.public.with.notifications@example.com',
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updated_ticket_cc='update.public.with.notifications@example.com',
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enable_notifications_on_email_events=True,
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)
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self.queue_public = Queue.objects.create(
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title='Mail Queue 1',
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slug='mq1',
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email_address='queue-1@example.com',
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allow_public_submission=True,
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new_ticket_cc='new.public.with.notifications@example.com',
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updated_ticket_cc='update.public.with.notifications@example.com',
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enable_notifications_on_email_events=True,
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)
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self.queue_public_with_notifications_disabled = Queue.objects.create(title='Mail Queue 2',
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slug='mq2',
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email_address='queue-2@example.com',
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allow_public_submission=True,
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new_ticket_cc='new.public.without.notifications@example.com',
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updated_ticket_cc='update.public.without.notifications@example.com',
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enable_notifications_on_email_events=False,
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)
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self.queue_public_with_notifications_disabled = Queue.objects.create(
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title='Mail Queue 2',
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slug='mq2',
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email_address='queue-2@example.com',
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allow_public_submission=True,
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new_ticket_cc='new.public.without.notifications@example.com',
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updated_ticket_cc='update.public.without.notifications@example.com',
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enable_notifications_on_email_events=False,
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)
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self.ticket_data = {
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'title': 'Test Ticket',
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'description': 'Some Test Ticket',
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}
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'title': 'Test Ticket',
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'description': 'Some Test Ticket',
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}
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def test_create_ticket_from_email_with_message_id(self):
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@ -200,7 +203,7 @@ class EmailInteractionsTestCase(TestCase):
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self.assertEqual(email_count + 1 + 2, len(mail.outbox))
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# Ensure that the submitter is notified
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self.assertIn(submitter_email,mail.outbox[0].to)
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self.assertIn(submitter_email, mail.outbox[0].to)
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def test_create_ticket_from_email_without_message_id(self):
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@ -232,10 +235,9 @@ class EmailInteractionsTestCase(TestCase):
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self.assertEqual(email_count + 1 + 2, len(mail.outbox))
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# Ensure that the submitter is notified
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self.assertIn(submitter_email,mail.outbox[0].to)
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self.assertIn(submitter_email, mail.outbox[0].to)
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def test_create_ticket_from_email_with_carbon_copy(self):
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"""
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Ensure that an instance of <TicketCC> is created for every valid element of the
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"rfc_2822_cc" field when creating a <Ticket> instance.
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@ -270,13 +272,12 @@ class EmailInteractionsTestCase(TestCase):
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self.assertEqual(email_count + 1 + 2 + 2, len(mail.outbox))
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# Ensure that the submitter is notified
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self.assertIn(submitter_email,mail.outbox[0].to)
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self.assertIn(submitter_email, mail.outbox[0].to)
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for cc_email in cc_list:
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# Ensure that contacts on cc_list will be notified on the same email (index 0)
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#self.assertIn(cc_email, mail.outbox[0].to)
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# self.assertIn(cc_email, mail.outbox[0].to)
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# Ensure that <TicketCC> exists
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ticket_cc = TicketCC.objects.get(ticket=ticket, email=cc_email)
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@ -284,7 +285,6 @@ class EmailInteractionsTestCase(TestCase):
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self.assertTrue(ticket_cc.email, cc_email)
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def test_create_ticket_from_email_to_multiple_emails(self):
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"""
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Ensure that an instance of <TicketCC> is created for every valid element of the
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"rfc_2822_cc" field when creating a <Ticket> instance.
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@ -319,7 +319,7 @@ class EmailInteractionsTestCase(TestCase):
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self.assertEqual(email_count + 1 + 2 + 2, len(mail.outbox))
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# Ensure that the submitter is notified
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self.assertIn(submitter_email,mail.outbox[0].to)
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self.assertIn(submitter_email, mail.outbox[0].to)
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# Ensure that the queue's email was not subscribed to the event notifications.
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self.assertRaises(TicketCC.DoesNotExist, TicketCC.objects.get, ticket=ticket, email=to_list[0])
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@ -327,7 +327,7 @@ class EmailInteractionsTestCase(TestCase):
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for cc_email in cc_list:
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# Ensure that contacts on cc_list will be notified on the same email (index 0)
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#self.assertIn(cc_email, mail.outbox[0].to)
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# self.assertIn(cc_email, mail.outbox[0].to)
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# Ensure that <TicketCC> exists
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ticket_cc = TicketCC.objects.get(ticket=ticket, email=cc_email)
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@ -335,7 +335,6 @@ class EmailInteractionsTestCase(TestCase):
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self.assertTrue(ticket_cc.email, cc_email)
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def test_create_ticket_from_email_with_invalid_carbon_copy(self):
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"""
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Ensure that no <TicketCC> instance is created if an invalid element of the
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"rfc_2822_cc" field is provided when creating a <Ticket> instance.
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@ -375,7 +374,7 @@ class EmailInteractionsTestCase(TestCase):
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for cc_email in cc_list:
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# Ensure that contacts on cc_list will be notified on the same email (index 0)
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#self.assertIn(cc_email, mail.outbox[0].to)
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# self.assertIn(cc_email, mail.outbox[0].to)
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# Ensure that <TicketCC> exists. Even if it's an invalid email.
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ticket_cc = TicketCC.objects.get(ticket=ticket, email=cc_email)
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@ -383,14 +382,12 @@ class EmailInteractionsTestCase(TestCase):
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self.assertTrue(ticket_cc.email, cc_email)
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def test_create_followup_from_email_with_valid_message_id_with_no_initial_cc_list(self):
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"""
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Ensure that if a message is received with an valid In-Reply-To ID,
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the expected <TicketCC> instances are created even if the there were
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no <TicketCC>s so far.
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"""
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### Ticket and TicketCCs creation ###
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# Ticket and TicketCCs creation #
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msg = email.message.Message()
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message_id = uuid.uuid4().hex
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@ -415,13 +412,13 @@ class EmailInteractionsTestCase(TestCase):
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# the new and update queues (+2)
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# Ensure that the submitter is notified
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self.assertIn(submitter_email,mail.outbox[0].to)
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self.assertIn(submitter_email, mail.outbox[0].to)
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# As we have created an Ticket from an email, we notify the sender (+1)
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# and the new and update queues (+2)
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expected_email_count = 1 + 2
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self.assertEqual(expected_email_count, len(mail.outbox))
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### end of the Ticket and TicketCCs creation ###
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# end of the Ticket and TicketCCs creation #
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# Reply message
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reply = email.message.Message()
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@ -466,21 +463,19 @@ class EmailInteractionsTestCase(TestCase):
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# the new and update queues (+2)
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# Ensure that the submitter is notified
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#self.assertIn(submitter_email, mail.outbox[expected_email_count - 3].to)
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# self.assertIn(submitter_email, mail.outbox[expected_email_count - 3].to)
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# Ensure that contacts on cc_list will be notified on the same email (index 0)
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#for cc_email in cc_list:
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#self.assertIn(cc_email, mail.outbox[expected_email_count - 1].to)
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# for cc_email in cc_list:
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# self.assertIn(cc_email, mail.outbox[expected_email_count - 1].to)
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def test_create_followup_from_email_with_valid_message_id_with_original_cc_list_included(self):
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"""
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Ensure that if a message is received with an valid In-Reply-To ID,
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the expected <TicketCC> instances are created but if there's any
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overlap with the previous Cc list, no duplicates are created.
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"""
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### Ticket and TicketCCs creation ###
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# Ticket and TicketCCs creation #
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msg = email.message.Message()
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message_id = uuid.uuid4().hex
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@ -514,13 +509,13 @@ class EmailInteractionsTestCase(TestCase):
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# the new and update queues (+2)
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# Ensure that the submitter is notified
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self.assertIn(submitter_email,mail.outbox[0].to)
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self.assertIn(submitter_email, mail.outbox[0].to)
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# As we have created an Ticket from an email, we notify the sender (+1)
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# and the new and update queues (+2)
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expected_email_count = 1 + 2
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self.assertEqual(expected_email_count, len(mail.outbox))
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### end of the Ticket and TicketCCs creation ###
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# end of the Ticket and TicketCCs creation #
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# Reply message
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reply = email.message.Message()
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@ -567,14 +562,13 @@ class EmailInteractionsTestCase(TestCase):
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self.assertTrue(ticket_cc.email, cc_email)
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def test_create_followup_from_email_with_invalid_message_id(self):
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"""
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Ensure that if a message is received with an invalid In-Reply-To ID and we
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can infer the original Ticket ID by the message's subject, the expected
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<TicketCC> instances are created
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Ensure that if a message is received with an invalid In-Reply-To
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ID and we can infer the original Ticket ID by the message's subject,
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the expected <TicketCC> instances are created.
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"""
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### Ticket and TicketCCs creation ###
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# Ticket and TicketCCs creation #
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msg = email.message.Message()
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message_id = uuid.uuid4().hex
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@ -611,19 +605,19 @@ class EmailInteractionsTestCase(TestCase):
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self.assertEqual(expected_email_count, len(mail.outbox))
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# Ensure that the submitter is notified
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self.assertIn(submitter_email,mail.outbox[0].to)
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self.assertIn(submitter_email, mail.outbox[0].to)
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# Ensure that <TicketCC> is created
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for cc_email in cc_list:
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# Ensure that contacts on cc_list will be notified on the same email (index 0)
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#self.assertIn(cc_email, mail.outbox[0].to)
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# self.assertIn(cc_email, mail.outbox[0].to)
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ticket_cc = TicketCC.objects.get(ticket=ticket, email=cc_email)
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self.assertTrue(ticket_cc.ticket, ticket)
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self.assertTrue(ticket_cc.email, cc_email)
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### end of the Ticket and TicketCCs creation ###
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# end of the Ticket and TicketCCs creation #
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# Reply message
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reply = email.message.Message()
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@ -652,7 +646,6 @@ class EmailInteractionsTestCase(TestCase):
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ticket = Ticket.objects.get(id=followup.ticket.id)
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self.assertEqual(ticket.ticket_for_url, "mq1-%s" % ticket.id)
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# Ensure that <TicketCC> is created
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for cc_email in cc_list:
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# Even after 2 messages with the same cc_list, <get> MUST return only
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@ -668,10 +661,10 @@ class EmailInteractionsTestCase(TestCase):
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self.assertEqual(email_count + 1 + 2 + 2, len(mail.outbox))
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def test_create_ticket_from_email_to_a_notification_enabled_queue(self):
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"""
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Ensure that when an email is sent to a Queue with notifications_enabled turned ON,
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and a <Ticket> is created, all contacts n the TicketCC list are notified.
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Ensure that when an email is sent to a Queue with
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notifications_enabled turned ON, and a <Ticket> is created, all
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contacts in the TicketCC list are notified.
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"""
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msg = email.message.Message()
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@ -691,7 +684,6 @@ class EmailInteractionsTestCase(TestCase):
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email_count = len(mail.outbox)
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object_from_message(str(msg), self.queue_public, logger=logger)
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followup = FollowUp.objects.get(message_id=message_id)
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ticket = Ticket.objects.get(id=followup.ticket.id)
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self.assertEqual(ticket.ticket_for_url, "mq1-%s" % ticket.id)
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@ -709,19 +701,18 @@ class EmailInteractionsTestCase(TestCase):
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for cc_email in cc_list:
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# Ensure that contacts on cc_list will be notified on the same email (index 0)
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#self.assertIn(cc_email, mail.outbox[0].to)
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# self.assertIn(cc_email, mail.outbox[0].to)
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ticket_cc = TicketCC.objects.get(ticket=ticket, email=cc_email)
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self.assertTrue(ticket_cc.ticket, ticket)
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self.assertTrue(ticket_cc.email, cc_email)
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def test_create_ticket_from_email_to_a_notification_disabled_queue(self):
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"""
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Ensure that when an email is sent to a Queue with notifications_enabled turned OFF, only the
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new_ticket_cc and updated_ticket_cc contacts (if they are set) are notified. No contact
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from the TicketCC list should be notified.
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Ensure that when an email is sent to a Queue with notifications_enabled
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turned OFF, only the new_ticket_cc and updated_ticket_cc contacts (if
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they are set) are notified. No contact from the TicketCC list should
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be notified.
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"""
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msg = email.message.Message()
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@ -764,13 +755,12 @@ class EmailInteractionsTestCase(TestCase):
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self.assertTrue(ticket_cc.email, cc_email)
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def test_create_followup_from_email_to_a_notification_enabled_queue(self):
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||||
|
||||
"""
|
||||
Ensure that when an email is sent to a Queue with notifications_enabled turned ON,
|
||||
and a <FollowUp> is created, all contacts n the TicketCC list are notified.
|
||||
Ensure that when an email is sent to a Queue with notifications_enabled
|
||||
turned ON, and a <FollowUp> is created, all contacts n the TicketCC
|
||||
list are notified.
|
||||
"""
|
||||
|
||||
### Ticket and TicketCCs creation ###
|
||||
# Ticket and TicketCCs creation #
|
||||
msg = email.message.Message()
|
||||
|
||||
message_id = uuid.uuid4().hex
|
||||
@ -804,12 +794,12 @@ class EmailInteractionsTestCase(TestCase):
|
||||
for cc_email in cc_list:
|
||||
|
||||
# Ensure that contacts on cc_list will be notified on the same email (index 0)
|
||||
#self.assertIn(cc_email, mail.outbox[0].to)
|
||||
# self.assertIn(cc_email, mail.outbox[0].to)
|
||||
|
||||
ticket_cc = TicketCC.objects.get(ticket=ticket, email=cc_email)
|
||||
self.assertTrue(ticket_cc.ticket, ticket)
|
||||
self.assertTrue(ticket_cc.email, cc_email)
|
||||
### end of the Ticket and TicketCCs creation ###
|
||||
# end of the Ticket and TicketCCs creation #
|
||||
|
||||
# Reply message
|
||||
reply = email.message.Message()
|
||||
@ -842,7 +832,7 @@ class EmailInteractionsTestCase(TestCase):
|
||||
for cc_email in cc_list:
|
||||
|
||||
# Ensure that contacts on cc_list will be notified on the same email (index 0)
|
||||
#self.assertIn(cc_email, mail.outbox[expected_email_count - 1].to)
|
||||
# self.assertIn(cc_email, mail.outbox[expected_email_count - 1].to)
|
||||
|
||||
ticket_cc = TicketCC.objects.get(ticket=ticket, email=cc_email)
|
||||
self.assertTrue(ticket_cc.ticket, ticket)
|
||||
@ -853,8 +843,7 @@ class EmailInteractionsTestCase(TestCase):
|
||||
Ensure that when an email is sent to a Queue with notifications_enabled
|
||||
turned OFF, and a <FollowUp> is created, TicketCC is NOT notified.
|
||||
"""
|
||||
|
||||
### Ticket and TicketCCs creation ###
|
||||
# Ticket and TicketCCs creation #
|
||||
msg = email.message.Message()
|
||||
|
||||
message_id = uuid.uuid4().hex
|
||||
@ -883,7 +872,6 @@ class EmailInteractionsTestCase(TestCase):
|
||||
expected_email_count = email_count + 1 + 2
|
||||
self.assertEqual(expected_email_count, len(mail.outbox))
|
||||
|
||||
|
||||
# Ensure that <TicketCC> is created
|
||||
for cc_email in cc_list:
|
||||
|
||||
@ -893,7 +881,7 @@ class EmailInteractionsTestCase(TestCase):
|
||||
ticket_cc = TicketCC.objects.get(ticket=ticket, email=cc_email)
|
||||
self.assertTrue(ticket_cc.ticket, ticket)
|
||||
self.assertTrue(ticket_cc.email, cc_email)
|
||||
### end of the Ticket and TicketCCs creation ###
|
||||
# end of the Ticket and TicketCCs creation #
|
||||
|
||||
# Reply message
|
||||
reply = email.message.Message()
|
||||
@ -920,16 +908,14 @@ class EmailInteractionsTestCase(TestCase):
|
||||
expected_email_count += 1
|
||||
self.assertEqual(expected_email_count, len(mail.outbox))
|
||||
|
||||
|
||||
def test_create_followup_from_email_with_valid_message_id_with_original_cc_list_included(self):
|
||||
|
||||
"""
|
||||
Ensure that if a message is received with an valid In-Reply-To ID,
|
||||
the expected <TicketCC> instances are created even if the there were
|
||||
no <TicketCC>s so far.
|
||||
"""
|
||||
|
||||
### Ticket and TicketCCs creation ###
|
||||
# Ticket and TicketCCs creation #
|
||||
msg = email.message.Message()
|
||||
|
||||
message_id = uuid.uuid4().hex
|
||||
@ -948,7 +934,7 @@ class EmailInteractionsTestCase(TestCase):
|
||||
|
||||
followup = FollowUp.objects.get(message_id=message_id)
|
||||
ticket = Ticket.objects.get(id=followup.ticket.id)
|
||||
### end of the Ticket and TicketCCs creation ###
|
||||
# end of the Ticket and TicketCCs creation #
|
||||
|
||||
# Reply message
|
||||
reply = email.message.Message()
|
||||
|
||||
@ -388,6 +388,7 @@ def return_ticketccstring_and_show_subscribe(user, ticket):
|
||||
|
||||
return ticketcc_string, show_subscribe
|
||||
|
||||
|
||||
def subscribe_to_ticket_updates(ticket, user=None, email=None, can_view=True, can_update=False):
|
||||
|
||||
if ticket is not None:
|
||||
@ -400,8 +401,8 @@ def subscribe_to_ticket_updates(ticket, user=None, email=None, can_view=True, ca
|
||||
|
||||
if user is None and len(email) < 5:
|
||||
raise ValidationError(
|
||||
_('When you add somebody on Cc, you must provide either a User or a valid email. Email: %s' %email)
|
||||
)
|
||||
_('When you add somebody on Cc, you must provide either a User or a valid email. Email: %s' % email)
|
||||
)
|
||||
|
||||
ticketcc = TicketCC(
|
||||
ticket=ticket,
|
||||
|
||||
Loading…
Reference in New Issue
Block a user