mirror of
https://gitea.mueller.network/extern/django-helpdesk.git
synced 2024-11-25 01:13:31 +01:00
Documentation for chnges teams enable/disable.
This commit is contained in:
Christopher Broderick
parent
9c234494c4
commit
4c0c6b7fca
@ -1,3 +1,4 @@
|
||||
.. _installation:
|
||||
Installation
|
||||
============
|
||||
|
||||
@ -18,7 +19,7 @@ Before getting started, ensure your system meets the following recommended depen
|
||||
|
||||
Ensure any extra Django modules you wish to use are compatible before continuing.
|
||||
|
||||
**NOTE**: Python 2.7 support was deprecated in ``django-helpdesk`` as of version 0.2.x
|
||||
**NOTE**: Python 2 support was deprecated in ``django-helpdesk`` as of version 0.2.x
|
||||
and completely removed in version 0.3.0. Users that still need Python 2 support should
|
||||
remain on version 0.2.x.
|
||||
|
||||
@ -31,12 +32,12 @@ Installing using PIP
|
||||
|
||||
Try using ``pip install django-helpdesk``. Go and have a beer to celebrate Python packaging.
|
||||
|
||||
Checkout ``stable`` from git (Cutting Edge)
|
||||
Checkout ``main`` branch from git (Cutting Edge)
|
||||
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
|
||||
|
||||
If you're planning on editing the code or just want to get whatever is the latest and greatest, you can clone the official Git repository with ``git clone git://github.com/django-helpdesk/django-helpdesk.git``. We use the ``stable`` branch as our development branch for the next major release of ``django-helpdesk``.
|
||||
If you're planning on editing the code or just want to get whatever is the latest and greatest, you can clone the official Git repository with ``git clone git://github.com/django-helpdesk/django-helpdesk.git``. Each official release of ``django-helpdesk`` is tagged.
|
||||
|
||||
Copy the ``helpdesk`` folder into your ``PYTHONPATH``.
|
||||
Copy the ``helpdesk`` folder into your ``PYTHONPATH`` or add it to your ``PYTHONPATH``.
|
||||
|
||||
I just want a .tar.gz!
|
||||
~~~~~~~~~~~~~~~~~~~~~~
|
||||
@ -52,30 +53,36 @@ If you're on a brand new Django installation, make sure you do a ``migrate``
|
||||
**before** adding ``helpdesk`` to your ``INSTALLED_APPS``. This will avoid
|
||||
errors with trying to create User settings.
|
||||
|
||||
1. Edit your ``settings.py`` file and add ``helpdesk`` to the ``INSTALLED_APPS`` setting. You also need ``django.contrib.admin`` in ``INSTALLED_APPS`` if you haven't already added it. eg::
|
||||
1. Edit your ``settings.py`` file add the following entries:
|
||||
- add ``helpdesk`` to the ``INSTALLED_APPS`` tuple along with some other required entries in the ``django.contrib`` package.
|
||||
|
||||
INSTALLED_APPS = (
|
||||
'django.contrib.auth',
|
||||
'django.contrib.contenttypes',
|
||||
'django.contrib.sessions',
|
||||
'django.contrib.sites', # Required for determining domain url for use in emails
|
||||
'django.contrib.admin', # Required for helpdesk admin/maintenance
|
||||
'django.contrib.humanize', # Required for elapsed time formatting
|
||||
'bootstrap4form', # Required for nicer formatting of forms with the default templates
|
||||
'account', # Required by pinax-teams
|
||||
'pinax.invitations', # Required by pinax-teams
|
||||
'pinax.teams', # Team support
|
||||
'reversion', # Required by pinax-teams
|
||||
'rest_framework', # required for the API
|
||||
'django_cleanup.apps.CleanupConfig', # Remove this if you do NOT want to delete files on the file system when the associated record is deleted in the database
|
||||
'helpdesk', # This is us!
|
||||
)
|
||||
An example of the core INSTALLED_APPS requirements for this app are shown below::
|
||||
|
||||
Note: you do not need to use pinax-teams. To disable teams see the :doc:`teams` section.
|
||||
INSTALLED_APPS = (
|
||||
'django.contrib.auth',
|
||||
'django.contrib.contenttypes',
|
||||
'django.contrib.sessions',
|
||||
'django.contrib.sites', # Required for determining domain url for use in emails
|
||||
'django.contrib.admin', # Required for helpdesk admin/maintenance
|
||||
'django.contrib.humanize', # Required for elapsed time formatting
|
||||
'bootstrap4form', # Required for nicer formatting of forms with the default templates
|
||||
'rest_framework', # required for the API
|
||||
'django_cleanup.apps.CleanupConfig', # Remove this if you do NOT want to delete files on the file system when the associated record is deleted in the database
|
||||
'helpdesk', # This is us!
|
||||
)
|
||||
|
||||
Your ``settings.py`` file should also define a ``SITE_ID`` that allows multiple projects to share
|
||||
a single database, and is required by ``django.contrib.sites`` in Django 1.9+.
|
||||
If you aren't running multiple sites, you can simply add a default ``SITE_ID`` to ``settings.py``::
|
||||
- Enable or disable Teams based ticket assignment by setting the boolean flag named ``HELPDESK_TEAMS_MODE_ENABLED`` to True or False.
|
||||
|
||||
IMPORTANT NOTE: It is ENABLED by default if you do not set this flag to False
|
||||
See the :doc::ref:`teams`. section for a detailed explanation of how to use teams mode.
|
||||
Below is an example for disabling teams::
|
||||
HELPDESK_TEAMS_MODE_ENABLED=False
|
||||
|
||||
- Your ``settings.py`` file should also define a ``SITE_ID``
|
||||
|
||||
This will allow multiple projects to share a single database, and is required by ``django.contrib.sites`` in Django 1.9+.
|
||||
If you aren't running multiple sites, you can simply add a default ``SITE_ID`` to ``settings.py``
|
||||
Below is an example for setting a default::
|
||||
|
||||
SITE_ID = 1
|
||||
|
||||
|
||||
@ -1,3 +1,4 @@
|
||||
.. _teams:
|
||||
Working with teams and larger organizations
|
||||
===========================================
|
||||
|
||||
@ -20,7 +21,6 @@ You can assign a knowledge-base item to a team on the Helpdesk admin page.
|
||||
|
||||
Once you have set up teams. Unassigned tickets which are associated with a knowledge-base item will only be shown on the dashboard to those users who are members of the team which is associated with that knowledge-base item.
|
||||
|
||||
|
||||
Implementing Custom Teams Functionality
|
||||
--------------------------------
|
||||
If you want to use a different team app or implement your own team based app, you can hook it into Helpdesk using the following 3 settings:
|
||||
@ -29,10 +29,23 @@ If you want to use a different team app or implement your own team based app, yo
|
||||
``HELPDESK_KBITEM_TEAM_GETTER``: the method that will be called that must return a list of users who belong to a given team
|
||||
|
||||
|
||||
Configuring Teams Functionality
|
||||
-----------------------------
|
||||
Teams functionality is enabled by default but can be disabled using this entry in your ``settings.py``::
|
||||
HELPDESK_TEAMS_MODE_ENABLED=False
|
||||
|
||||
If you do not disable teams functionality then you must add additional apps into the ``INSTALLED_APPS`` tuple in your ``settings.py``use team functionality, you can disable teams by setting the following settings:
|
||||
The following can be pasted into your settings.py BELOW the INSTALLED_APPS tuple definition::
|
||||
INSTALLED_APPS.extend([
|
||||
'account', # Required by pinax-teams
|
||||
'pinax.invitations', # required by pinax-teams
|
||||
'pinax.teams', # team support
|
||||
'reversion', # required by pinax-teams
|
||||
])
|
||||
|
||||
Alternatively just add the 4 apps listed above into the INSTALLED_APPS tuple.
|
||||
|
||||
Disabling Teams Functionality
|
||||
-----------------------------
|
||||
If you do not wish to use team functionality, you can disable teams by setting the following settings:
|
||||
|
||||
HELPDESK_TEAMS_MODEL='auth.User',
|
||||
HELPDESK_TEAMS_MIGRATION_DEPENDENCIES=[],
|
||||
HELPDESK_KBITEM_TEAM_GETTER=lambda _: None,
|
||||
Teams functionality is enabled by default but can be disabled using this entry in your ``settings.py``::
|
||||
HELPDESK_TEAMS_MODE_ENABLED=False
|
||||
|
||||
Loading…
Reference in New Issue
Block a user