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Documentation for chnges teams enable/disable.
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Christopher Broderick
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.. _installation:
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Installation
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============
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@ -18,7 +19,7 @@ Before getting started, ensure your system meets the following recommended depen
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Ensure any extra Django modules you wish to use are compatible before continuing.
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**NOTE**: Python 2.7 support was deprecated in ``django-helpdesk`` as of version 0.2.x
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**NOTE**: Python 2 support was deprecated in ``django-helpdesk`` as of version 0.2.x
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and completely removed in version 0.3.0. Users that still need Python 2 support should
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remain on version 0.2.x.
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@ -31,12 +32,12 @@ Installing using PIP
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Try using ``pip install django-helpdesk``. Go and have a beer to celebrate Python packaging.
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Checkout ``stable`` from git (Cutting Edge)
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Checkout ``main`` branch from git (Cutting Edge)
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~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
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If you're planning on editing the code or just want to get whatever is the latest and greatest, you can clone the official Git repository with ``git clone git://github.com/django-helpdesk/django-helpdesk.git``. We use the ``stable`` branch as our development branch for the next major release of ``django-helpdesk``.
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If you're planning on editing the code or just want to get whatever is the latest and greatest, you can clone the official Git repository with ``git clone git://github.com/django-helpdesk/django-helpdesk.git``. Each official release of ``django-helpdesk`` is tagged.
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Copy the ``helpdesk`` folder into your ``PYTHONPATH``.
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Copy the ``helpdesk`` folder into your ``PYTHONPATH`` or add it to your ``PYTHONPATH``.
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I just want a .tar.gz!
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~~~~~~~~~~~~~~~~~~~~~~
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@ -52,30 +53,36 @@ If you're on a brand new Django installation, make sure you do a ``migrate``
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**before** adding ``helpdesk`` to your ``INSTALLED_APPS``. This will avoid
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errors with trying to create User settings.
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1. Edit your ``settings.py`` file and add ``helpdesk`` to the ``INSTALLED_APPS`` setting. You also need ``django.contrib.admin`` in ``INSTALLED_APPS`` if you haven't already added it. eg::
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1. Edit your ``settings.py`` file add the following entries:
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- add ``helpdesk`` to the ``INSTALLED_APPS`` tuple along with some other required entries in the ``django.contrib`` package.
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INSTALLED_APPS = (
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'django.contrib.auth',
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'django.contrib.contenttypes',
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'django.contrib.sessions',
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'django.contrib.sites', # Required for determining domain url for use in emails
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'django.contrib.admin', # Required for helpdesk admin/maintenance
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'django.contrib.humanize', # Required for elapsed time formatting
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'bootstrap4form', # Required for nicer formatting of forms with the default templates
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'account', # Required by pinax-teams
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'pinax.invitations', # Required by pinax-teams
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'pinax.teams', # Team support
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'reversion', # Required by pinax-teams
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'rest_framework', # required for the API
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'django_cleanup.apps.CleanupConfig', # Remove this if you do NOT want to delete files on the file system when the associated record is deleted in the database
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'helpdesk', # This is us!
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)
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An example of the core INSTALLED_APPS requirements for this app are shown below::
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Note: you do not need to use pinax-teams. To disable teams see the :doc:`teams` section.
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INSTALLED_APPS = (
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'django.contrib.auth',
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'django.contrib.contenttypes',
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'django.contrib.sessions',
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'django.contrib.sites', # Required for determining domain url for use in emails
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'django.contrib.admin', # Required for helpdesk admin/maintenance
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'django.contrib.humanize', # Required for elapsed time formatting
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'bootstrap4form', # Required for nicer formatting of forms with the default templates
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'rest_framework', # required for the API
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'django_cleanup.apps.CleanupConfig', # Remove this if you do NOT want to delete files on the file system when the associated record is deleted in the database
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'helpdesk', # This is us!
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)
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Your ``settings.py`` file should also define a ``SITE_ID`` that allows multiple projects to share
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a single database, and is required by ``django.contrib.sites`` in Django 1.9+.
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If you aren't running multiple sites, you can simply add a default ``SITE_ID`` to ``settings.py``::
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- Enable or disable Teams based ticket assignment by setting the boolean flag named ``HELPDESK_TEAMS_MODE_ENABLED`` to True or False.
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IMPORTANT NOTE: It is ENABLED by default if you do not set this flag to False
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See the :doc::ref:`teams`. section for a detailed explanation of how to use teams mode.
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Below is an example for disabling teams::
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HELPDESK_TEAMS_MODE_ENABLED=False
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- Your ``settings.py`` file should also define a ``SITE_ID``
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This will allow multiple projects to share a single database, and is required by ``django.contrib.sites`` in Django 1.9+.
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If you aren't running multiple sites, you can simply add a default ``SITE_ID`` to ``settings.py``
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Below is an example for setting a default::
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SITE_ID = 1
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@ -1,3 +1,4 @@
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.. _teams:
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Working with teams and larger organizations
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===========================================
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@ -20,7 +21,6 @@ You can assign a knowledge-base item to a team on the Helpdesk admin page.
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Once you have set up teams. Unassigned tickets which are associated with a knowledge-base item will only be shown on the dashboard to those users who are members of the team which is associated with that knowledge-base item.
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Implementing Custom Teams Functionality
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--------------------------------
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If you want to use a different team app or implement your own team based app, you can hook it into Helpdesk using the following 3 settings:
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@ -29,10 +29,23 @@ If you want to use a different team app or implement your own team based app, yo
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``HELPDESK_KBITEM_TEAM_GETTER``: the method that will be called that must return a list of users who belong to a given team
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Configuring Teams Functionality
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-----------------------------
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Teams functionality is enabled by default but can be disabled using this entry in your ``settings.py``::
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HELPDESK_TEAMS_MODE_ENABLED=False
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If you do not disable teams functionality then you must add additional apps into the ``INSTALLED_APPS`` tuple in your ``settings.py``use team functionality, you can disable teams by setting the following settings:
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The following can be pasted into your settings.py BELOW the INSTALLED_APPS tuple definition::
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INSTALLED_APPS.extend([
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'account', # Required by pinax-teams
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'pinax.invitations', # required by pinax-teams
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'pinax.teams', # team support
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'reversion', # required by pinax-teams
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])
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Alternatively just add the 4 apps listed above into the INSTALLED_APPS tuple.
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Disabling Teams Functionality
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-----------------------------
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If you do not wish to use team functionality, you can disable teams by setting the following settings:
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HELPDESK_TEAMS_MODEL='auth.User',
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HELPDESK_TEAMS_MIGRATION_DEPENDENCIES=[],
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HELPDESK_KBITEM_TEAM_GETTER=lambda _: None,
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Teams functionality is enabled by default but can be disabled using this entry in your ``settings.py``::
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HELPDESK_TEAMS_MODE_ENABLED=False
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