holm/django-helpdeskmig
1
0
Fork 0
mirror of https://gitea.mueller.network/extern/django-helpdesk.git synced 2024-11-08 00:54:06 +01:00
Code Issues Packages Projects Releases Wiki Activity

Add warning about changing the email subject template, to address issue brought up in #577

Browse Source
This commit is contained in:
Garret Wassermann 2017-12-17 23:41:53 -05:00
parent 8972baddda
commit 5502333a4c
1 changed files with 1 additions and 1 deletions
Show Stats Download Patch File Download Diff File Expand all files Collapse all files

2
docs/settings.rst
View File

@ -74,7 +74,7 @@ These changes are visible throughout django-helpdesk
**Default:** ``HELPDESK_AUTO_SUBSCRIBE_ON_TICKET_RESPONSE = False``
- **HELPDESK_EMAIL_SUBJECT_TEMPLATE** Subject template for templated emails. ``%(subject)s`` represents the subject wording from the email template (e.g. "(Closed)").
- **HELPDESK_EMAIL_SUBJECT_TEMPLATE** Subject template for templated emails. ``%(subject)s`` represents the subject wording from the email template (e.g. "(Closed)"). *Warning*: your subject template should always include a ``{{ ticket.ticket }}`` somewhere as many ``django-helpdesk`` features rely on the ticket ID in the subject line in order to correctly route mail to the corresponding ticket. If you leave out the ticket ID, your helpdesk may not work correctly!
**Default:** ``HELPDESK_EMAIL_SUBJECT_TEMPLATE = "{{ ticket.ticket }} {{ ticket.title|safe }} %(subject)s"``