From 5a64c1bbad0fd4ba929b0d27788a03cdd03a89cc Mon Sep 17 00:00:00 2001
From: Ross Poulton <ross@rossp.org>
Date: Fri, 1 Jul 2011 18:13:01 +1000
Subject: [PATCH] Fix UnicodeEncodeException errors when submitting tickets
 with non-ASCII characters. Thanks to gjedeer for the patch!

---
 helpdesk/lib.py | 4 +++-
 1 file changed, 3 insertions(+), 1 deletion(-)

diff --git a/helpdesk/lib.py b/helpdesk/lib.py
index b1e96620..1feef766 100644
--- a/helpdesk/lib.py
+++ b/helpdesk/lib.py
@@ -17,6 +17,8 @@ try:
 except ImportError:
     from base64 import decodestring as b64decode
 
+from django.utils.encoding import smart_str
+
 def send_templated_mail(template_name, email_context, recipients, sender=None, bcc=None, fail_silently=False, files=None):
     """
     send_templated_mail() is a warpper around Django's e-mail routines that
@@ -251,6 +253,6 @@ def text_is_spam(text, request):
             'comment_author': '',
         }
 
-        return ak.comment_check(text, data=ak_data)
+        return ak.comment_check(smart_str(text), data=ak_data)
 
     return False