From 5c16f3ba5074718a6b8f791fa1e5191551882e39 Mon Sep 17 00:00:00 2001 From: andresf01 Date: Thu, 1 Jun 2017 17:34:25 -0500 Subject: [PATCH] Email templates translated to es until pk:90 --- helpdesk/fixtures/emailtemplate.json | 200 ++++++++++++++++++++++++++- 1 file changed, 199 insertions(+), 1 deletion(-) diff --git a/helpdesk/fixtures/emailtemplate.json b/helpdesk/fixtures/emailtemplate.json index 17211821..823f7ad3 100644 --- a/helpdesk/fixtures/emailtemplate.json +++ b/helpdesk/fixtures/emailtemplate.json @@ -772,7 +772,7 @@ "model": "helpdesk.emailtemplate", "fields": { "locale": "it", - "template_name": "assigned_cc", + "template_name": "", "plain_text": "Salve,\r\n\r\nTi \u00e8 stata inviata questa email per informarti che il ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") per {{ ticket.submitter_email }} {% if ticket.assigned_to %}\u00e8 stato assegnato a {{ ticket.assigned_to }}{% else %}non \u00e8 pi\u00f9 assegnato{% endif %}.\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorit\u00e0: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nAssegnato a: {{ ticket.get_assigned_to }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nLa descrizione del ticket era:\r\n\r\n{{ ticket.description }}", "html": "

Salve,

\r\n\r\n

Ti \u00e8 stata inviata questa email per informarti che il ticket {{ ticket.ticket }} ({{ ticket.title }}) per {{ ticket.submitter_email }} {% if ticket.assigned_to %}\u00e8 stato assegnato a {{ ticket.assigned_to }}{% else %}non \u00e8 pi\u00f9 assegnato{% endif %}.

\r\n\r\n

\r\nTicket ID: {{ ticket.ticket }}
\r\nCoda: {{ queue.title }}
\r\nTitolo: {{ ticket.title }}
\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}
\r\nPriorit\u00e0: {{ ticket.get_priority_display }}
\r\nStato: {{ ticket.get_status }}
\r\nAssegnato a: {{ ticket.get_assigned_to }}
\r\nVedi Online per aggiornare questo ticket (richiede login)

\r\n\r\n

Per riferimento, la descrizione del ticket era:

\r\n\r\n
{{ ticket.description|linebreaksbr }}
", "heading": "Ticket Assegnato", @@ -958,5 +958,203 @@ "heading": "Il Tuo Ticket \u00e8 Stato Aggiornato", "subject": "(Aggiornato)" } + }, + + + + { + "pk": 81, + "model": "helpdesk.emailtemplate", + "fields": { + "template_name": "assigned_cc", + "html": "

Hola,

\r\n\r\n

Este e-mail es para informar que el Ticket {{ ticket.ticket }} ({{ ticket.title }}) por {{ ticket.submitter_email }} {% if ticket.assigned_to %} ha sido asignado a {{ ticket.assigned_to }}{% else %} no ha sido asignado{% endif %}.

\r\n\r\n

\r\nTicket ID: {{ ticket.ticket }}
\r\nCola: {{ queue.title }}
\r\nTítulo: {{ ticket.title }}
\r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}
\r\nPrioridad: {{ ticket.get_priority_display }}
\r\nEstado: {{ ticket.get_status }}
\r\nAsignado a: {{ ticket.get_assigned_to }}
\r\nVer online para actualizar este Ticket (login required)

\r\n\r\n

La descripción original es:

\r\n\r\n
{{ ticket.description|linebreaksbr }}
", + "plain_text": "Hola,\r\n\r\nEste e-mail es para informar que el Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") para {{ ticket.submitter_email }} ha sido {% if ticket.assigned_to %}asignado a {{ ticket.assigned_to }}{% else %}unassigned{% endif %}.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nCola: {{ queue.title }}\r\nTítulo: {{ ticket.title }}\r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nEstado: {{ ticket.get_status }}\r\nAsignado a: {{ ticket.get_assigned_to }}\r\nVer online: {{ ticket.staff_url }}\r\n\r\nLa descripción original es:\r\n\r\n{{ ticket.description }}\r\n\r\n", + "heading": "Ticket asignado", + "subject": "(Asignado)", + "locale": "es" + } + }, + { + "pk": 82, + "model": "helpdesk.emailtemplate", + "fields": { + "template_name": "assigned_owner", + "html": "

Hola,

\r\n\r\n

Este e-mail es para informar que el Ticket {{ ticket.ticket }} ({{ ticket.title }}) por {{ ticket.submitter_email }} ha sido asignado usted.

\r\n\r\n

\r\nTicket ID: {{ ticket.ticket }}
\r\nCola: {{ queue.title }}
\r\nTítulo: {{ ticket.title }}
\r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}
\r\nPriority: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nAsignado a: USTED
\r\nVer online para actualizar el Ticket (login required)

\r\n\r\n

La descripción original es:

\r\n\r\n
{{ ticket.description|linebreaksbr }}
", + "plain_text": "Hola,\r\n\r\nEste e-mail es para informar que el Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") por {{ ticket.submitter_email }} ha sido asignado a usted.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nCola: {{ queue.title }}\r\nTítulo: {{ ticket.title }}\r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPrioridad: {{ ticket.get_priority_display }}\r\nEstado: {{ ticket.get_status }}\r\nAsignado: USTED\r\nVer online: {{ ticket.staff_url }}\r\n\r\nLa descripción original del ticket es:\r\n\r\n{{ ticket.description }}\r\n\r\n", + "heading": "Le asignaron un Ticket", + "subject": "(Asignado a ud)", + "locale": "es" + } + }, + { + "pk": 83, + "model": "helpdesk.emailtemplate", + "fields": { + "template_name": "closed_cc", + "html": "

Hola,

\r\n\r\n

El Ticket {{ ticket.title }} ('{{ ticket.title }}'){% if ticket.assigned_to %}, asignado a {{ ticket.get_assigned_to }}{% endif %} ha sido cerrado.

\r\n\r\n

\r\nTicket ID: {{ ticket.ticket }}
\r\nCola: {{ queue.title }}
\r\nTítulo: {{ ticket.title }}
\r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}
\r\nPrioridad: {{ ticket.get_priority_display }}
\r\nEstado: {{ ticket.get_status }}
\r\nAsignado a: {{ ticket.get_assigned_to }}
\r\nVer online para actualizar este Ticket (login required)

\r\n\r\n

La descripción original es:

\r\n\r\n
{{ ticket.description|linebreaksbr }}
\r\n\r\n

La solución dada fue:

\r\n\r\n
{{ resolution }}
\r\n\r\n

Para ver este Ticket online ir a {{ ticket.staff_url }}.

", + "plain_text": "Hola,\r\n\r\nEl Ticket {{ ticket.title }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, asignado a {{ ticket.assigned_to }}{% endif %} ha sido cerrado.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nCola: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPrioridad: {{ ticket.get_priority_display }}\r\nEstado: {{ ticket.get_status }}\r\nAsignado a: {{ ticket.get_assigned_to }}\r\nVer online: {{ ticket.staff_url }} (login required)\r\n\r\nLa descripción original es:\r\n\r\n{{ ticket.description }}\r\n\r\nLa solución dada fue:\r\n\r\n{{ resolution }}\r\n\r\n", + "heading": "Ticket cerrado", + "subject": "(Cerrado)", + "locale": "es" + } + }, + { + "pk": 84, + "model": "helpdesk.emailtemplate", + "fields": { + "template_name": "closed_owner", + "html": "

Hola,

\r\n\r\n

El siguiente Ticket asignado a usted ha sido cerrado.

\r\n\r\n

\r\nTicket ID: {{ ticket.ticket }}
\r\nCola: {{ queue.title }}
\r\nTítulo: {{ ticket.title }}
\r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}
\r\nPrioridad: {{ ticket.get_priority_display }}
\r\nEstado: {{ ticket.get_status }}
\r\nAsignado a: {{ ticket.get_assigned_to }}
\r\nVer online para actualizar este Ticket (login required)

\r\n\r\n

La descripción original es:

\r\n\r\n
{{ ticket.description|linebreaksbr }}
\r\n\r\n

La solución dada fue:

\r\n\r\n
{{ ticket.resolution }}
", + "plain_text": "Hola,\r\n\r\nEl siguiente Ticket asignado a usted ha sido cerrado.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nCola: {{ queue.title }}\r\nTítulo: {{ ticket.title }}\r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPrioridad: {{ ticket.get_priority_display }}\r\nEstado: {{ ticket.get_status }}\r\nAsignado a: {{ ticket.get_assigned_to }}\r\nVer online: {{ ticket.staff_url }} (login required)\r\n\r\nPara ver este Ticket online ir a {{ ticket.staff_url }}.\r\n\r\n", + "heading": "Ticket cerrado", + "subject": "(Cerrado)", + "locale": "es" + } + }, + { + "pk": 85, + "model": "helpdesk.emailtemplate", + "fields": { + "template_name": "closed_submitter", + "html": "

Hola,

\r\n\r\n

Recientemente usted envió el Ticket {{ ticket.title }}. Este e-mail es para confirmar que el Ticket ha sido cerrado.

\r\n\r\n

La solución dada es:

\r\n\r\n
{{ ticket.resolution }}
\r\n\r\n

Para ver este Ticket online ir a {{ ticket.ticket_url }}. Si cree que se requiere trabajo adicional, por favor déjanoslo saber respondiendo a este correo dejando el asunto intacto.

", + "plain_text": "Hola,\r\n\r\nRecientemente usted envió el Ticket \"{{ ticket.title }}\". Este e-mail es para confirmar que el Ticket ha sido cerrado.\r\n\r\nSi cree que se requiere trabajo adicional, por favor déjanoslo saber respondiendo a este correo dejando el asunto intacto.\r\n\r\nPara ver este Ticket online ir a {{ ticket.ticket_url }}.\r\n\r\nLa solución dada fue:\r\n\r\n{{ ticket.resolution }}\r\n\r\n", + "heading": "Ticket cerrado", + "subject": "(cerrado)", + "locale": "es" + } + }, + { + "pk": 86, + "model": "helpdesk.emailtemplate", + "fields": { + "template_name": "escalated_cc", + "html": "

Hola,

\r\n\r\n

Este e-mail es para informar que el Ticket {{ ticket.ticket }} ('{{ ticket.title }}') ha sido escalado automáticamente.

\r\n\r\n

\r\nTicket ID: {{ ticket.ticket }}
\r\nCola: {{ queue.title }}
\r\nTítulo: {{ ticket.title }}
\r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}
\r\nPriority: {{ ticket.get_priority_display }}
\r\nEstado: {{ ticket.get_status }}
\r\nAsignado a: {{ ticket.get_assigned_to }}
\r\nVer online para actualizar este Ticket (login required)

\r\n\r\n

La descripción original es:

\r\n\r\n
{{ ticket.description|linebreaksbr }}
", + "plain_text": "Hola,\r\n\r\nEste e-mail es para informar que el Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") ha sido escalado automáticamente.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nCola: {{ queue.title }}\r\nTítulo: {{ ticket.title }}\r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPrioridad: {{ ticket.get_priority_display }}\r\nEstado: {{ ticket.get_status }}\r\nAsignado a: {{ ticket.get_assigned_to }}\r\nVer online: {{ ticket.staff_url }} (login required)\r\n\r\nLa descripción original es:\r\n\r\n{{ ticket.description }}\r\n\r\n", + "heading": "Ticket escalado", + "subject": "(Escalado)", + "locale": "es" + } + }, + { + "pk": 88, + "model": "helpdesk.emailtemplate", + "fields": { + "template_name": "escalated_owner", + "html": "

Hola,

\r\n\r\n

Un Ticket asignado a usted ha sido automaticamente escalado ya que ha estado abierto por mas tiempo del esperado.

\r\n\r\n

\r\nTicket ID: {{ ticket.ticket }}
\r\nCola: {{ queue.title }}
\r\nTítulo: {{ ticket.title }}
\r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nSubmitter: {{ ticket.submitter_email|default:\"Desconocido\" }}
\r\nPrioridad: {{ ticket.get_priority_display }}
\r\nEstado: {{ ticket.get_status }}
\r\nAssigned to: {{ ticket.get_assigned_to }}
\r\nVer online para actualizar este Ticket (login required)

\r\n\r\n

La descripción original es:

\r\n\r\n
{{ ticket.description|linebreaksbr }}
", + "plain_text": "Hola,\r\n\r\nUn Ticket asignado a usted ha sido automaticamente escalado ya que ha estado abierto por mas tiempo del esperado.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nCola: {{ queue.title }}\r\nTítulo: {{ ticket.title }}\r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nEstado: {{ ticket.get_status }}\r\nAsignado a: {{ ticket.get_assigned_to }}\r\nVer online: {{ ticket.staff_url }} (login required)\r\n\r\nLa descripción original es::\r\n\r\n{{ ticket.description }}\r\n\r\nPor favor revisar este Ticket e intentar dar una solución tan pronto como sea posible.\r\n\r\n", + "heading": "El Ticket asignado a usted ha sido escalado", + "subject": "(Escalado)", + "locale": "es" + } + }, + { + "pk": 87, + "model": "helpdesk.emailtemplate", + "fields": { + "template_name": "escalated_submitter", + "html": "

Hola,

\r\n\r\n

You recently logged a ticket with a subject of {{ ticket.title }} with us. This e-mail is to advise you of an automated escalation of that ticket as it has been open for longer than expected.

\r\n\r\n

We will review your ticket shortly and attempt to provide a resolution as soon as possible.

\r\n\r\n

If you wish to view this ticket online, you can visit {{ ticket.ticket_url }}.

", + "plain_text": "Hola,\r\n\r\nRecientemente usted envió el Ticket \"{{ ticket.title }}\". Este e-mail es para informarle que su Ticket ha sido escalado ya que ha estado abierto por mas tiempo del esperado.\r\n\r\nSe revisará su Ticket para darle una solución tan pronto como sea posible.\r\n\r\nPara ver este Ticket online ir a {{ ticket.ticket_url }}.\r\n\r\n", + "heading": "Su Ticket ha sido escalado", + "subject": "(Escalado)", + "locale": "es" + } + }, + { + "pk": 89, + "model": "helpdesk.emailtemplate", + "fields": { + "template_name": "newticket_cc", + "html": "

Hola,

\r\n\r\n

Este e-mail es para informar que un Ticket ha sido creado.

\r\n\r\n

\r\nTicket ID: {{ ticket.ticket }}
\r\nCola: {{ queue.title }}
\r\nTítulo: {{ ticket.title }}
\r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}
\r\nPrioridad: {{ ticket.get_priority_display }}
\r\nEstado: {{ ticket.get_status }}
\r\nVer online para actualizar este Ticket (login required)

\r\n\r\n

Descripción:

\r\n\r\n
{{ ticket.description|linebreaksbr }}
", + "plain_text": "Hola,\r\n\r\nEste e-mail es para informar que un Ticket ha sido creado.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nCola: {{ queue.title }}\r\nTítulo: {{ ticket.title }}\r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nEstado: {{ ticket.get_status }}\r\nVer online: {{ ticket.staff_url }} (login required)\r\n\r\nDescripción:\r\n{{ ticket.description }}\r\n\r\n", + "heading": "Nuevo Ticket creado", + "subject": "(Creado)", + "locale": "es" + } + }, + { + "pk": 90, + "model": "helpdesk.emailtemplate", + "fields": { + "template_name": "newticket_submitter", + "html": "

Hola,

\r\n\r\n

Este e-mail es para informar que recibimos su consulta {{ ticket.title }}.

\r\n\r\n

Usted no debe realizar nada en este momento. Su Ticket está identificado con el número {{ ticket.ticket }} y será respondido prontamente.

\r\n\r\n

Si desea enviar detalles adicionales, o si tiene cualquier consulta con respecto a este Ticket por favor incluya el Ticket ID {{ ticket.ticket }} en el asunto. La manera mas fácil de hacerlo es presionando el botón de \"respuesta\" a este mensaje.

\r\n\r\n

Para ver este Ticket online y proveer información adicional, añadir archivos adjuntos o ver actualizaciones recientes, puede visitar {{ ticket.ticket_url }}.

\r\n\r\n

Nosotros trabajaremos en su consulta y la resolveremos tan pronto como sea posible. Usted recibirá actualizaciones y la solución a su consulta a través de este e-mail.

", + "plain_text": "Hola,\r\n\r\nEste e-mail es para informar que recibimos su consulta \"{{ ticket.title }}\". \r\n\r\nUsted no debe realizar nada en este momento. Su Ticket está identificado con el número {{ ticket.ticket }} y será respondido prontamente.\r\n\r\nSi desea enviar detalles adicionales, o si tiene cualquier consulta con respecto a este Ticket por favor incluya el Ticket ID '{{ ticket.ticket }}' en el asunto. La manera mas fácil de hacerlo es presionando el botón de \"respuesta\" a este mensaje.\r\n\r\nPara ver este Ticket online y proveer información adicional, añadir archivos adjuntos o ver actualizaciones recientes, puede visitar {{ ticket.ticket_url }}.\r\n\r\nNosotros trabajaremos en su consulta y la resolveremos tan pronto como sea posible. Usted recibirá actualizaciones y la solución a su consulta a través de este e-mail.\r\n", + "heading": "Su Ticket ha sido creado", + "subject": "(Creado)", + "locale": "es" + } + }, + { + "pk": 91, + "model": "helpdesk.emailtemplate", + "fields": { + "template_name": "resolved_cc", + "html": "

Hola,

\r\n\r\n

The following ticket has been resolved.

\r\n\r\n

\r\nTicket ID: {{ ticket.ticket }}
\r\nQueue: {{ queue.title }}
\r\nTitle: {{ ticket.title }}
\r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nSubmitter: {{ ticket.submitter_email|default:\"Desconocido\" }}
\r\nPriority: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nAsignado a: {{ ticket.get_assigned_to }}
\r\nView Online to update this ticket (login required)

\r\n\r\n

Just for reference, the original ticket description was:

\r\n\r\n
{{ ticket.description|linebreaksbr }}
\r\n\r\n

The resolution that was added was:

\r\n\r\n
{{ ticket.resolution }}
\r\n\r\n

This resolution has been e-mailed to the submitter, who will verify it before you can close this ticket.

", + "plain_text": "Hola,\r\n\r\nThe following ticket has been resolved:\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nAsignado a: {{ ticket.get_assigned_to }}\r\nView Online: {{ ticket.staff_url }} (login required)\r\n\r\nThe original ticket description was:\r\n\r\n{{ ticket.description }}\r\n\r\nThe resolution provided was:\r\n\r\n{{ ticket.resolution }}\r\n\r\nThis resolution has been e-mailed to the submitter, who will verify it before you can close this ticket.\r\n\r\n", + "heading": "Ticket Resolved", + "subject": "(Resolved)", + "locale": "es" + } + }, + { + "pk": 92, + "model": "helpdesk.emailtemplate", + "fields": { + "template_name": "resolved_owner", + "html": "

Hola,

\r\n\r\n

A ticket currently Asignado a you has been resolved.

\r\n\r\n

\r\nTicket ID: {{ ticket.ticket }}
\r\nQueue: {{ queue.title }}
\r\nTitle: {{ ticket.title }}
\r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nSubmitter: {{ ticket.submitter_email|default:\"Desconocido\" }}
\r\nPriority: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nAsignado a: {{ ticket.get_assigned_to }}
\r\nView Online to update this ticket (login required)

\r\n\r\n

Just for reference, the original ticket description was:

\r\n\r\n
{{ ticket.description|linebreaksbr }}
\r\n\r\n

The resolution that was added was:

\r\n\r\n
{{ ticket.resolution }}
\r\n\r\n

This resolution has been e-mailed to the submitter, who will verify it before you can close this ticket.

", + "plain_text": "Hola,\r\n\r\nA ticket currently Asignado a you has been resolved.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nAsignado a: {{ ticket.get_assigned_to }}\r\nView Online: {{ ticket.staff_url }} (login required)\r\n\r\nThe original ticket description was:\r\n\r\n{{ ticket.description }}\r\n\r\nThe resolution provided was:\r\n\r\n{{ ticket.resolution }}\r\n\r\nThis resolution has been e-mailed to the submitter, who will verify it before you can close this ticket.\r\n\r\n", + "heading": "Ticket Resolved", + "subject": "(Resolved)", + "locale": "es" + } + }, + { + "pk": 93, + "model": "helpdesk.emailtemplate", + "fields": { + "template_name": "resolved_submitter", + "html": "

Hola,

\r\n\r\n

You recently logged a ticket with a subject of {{ ticket.title }} with us. This e-mail is to advise you of a resolution to that ticket.

\r\n\r\n

The following resolution was added to ticket {{ ticket.ticket }}:

\r\n\r\n
{{ resolution }}
\r\n\r\n

Can you please confirm that this resolution addresses your needs so we may close this ticket? If you have any further queries, or if you do not believe this resolution is adequate, please reply to this e-mail and keep the subject intact.

\r\n\r\n

If you wish to view this ticket online, you can visit {{ ticket.ticket_url }}.

", + "plain_text": "Hola,\r\n\r\nYou recently logged a ticket with a subject of \"{{ ticket.title }}\" with us. This e-mail is to advise you of a resolution to that ticket.\r\n\r\nThe following resolution was added to ticket {{ ticket.ticket }}:\r\n\r\n{{ resolution }}\r\n\r\nCan you please confirm that this resolution addresses your needs so we may close this ticket? If you have any further queries, or if you do not believe this resolution is adequate, please reply to this e-mail and keep the subject intact.\r\n\r\nIf you wish to view this ticket online, you can visit {{ ticket.ticket_url }}\r\n\r\n", + "heading": "Your Ticket Has Been Resolved", + "subject": "(Resolved)", + "locale": "es" + } + }, + { + "pk": 94, + "model": "helpdesk.emailtemplate", + "fields": { + "template_name": "updated_cc", + "html": "

Hola,

\r\n\r\n

This is a courtesy e-mail to let you know that ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") for {{ ticket.submitter_email }} has been updated.

\r\n\r\n

\r\nTicket ID: {{ ticket.ticket }}
\r\nQueue: {{ queue.title }}
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\r\nSubmitter: {{ ticket.submitter_email|default:\"Desconocido\" }}
\r\nPriority: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nAsignado a: {{ ticket.get_assigned_to }}
\r\nView Online to update this ticket (login required)

\r\n\r\n

Just for reference, the original ticket description was:

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{{ ticket.description|linebreaksbr }}
\r\n\r\n

The following comment was added:

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{{ comment }}
\r\n\r\n

This information has {% if private %}not {% endif %} been e-mailed to the submitter.

", + "plain_text": "Hola,\r\n\r\nThis is a courtesy e-mail to let you know that ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") for {{ ticket.submitter_email }} has been updated.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nAsignado a: {{ ticket.get_assigned_to }}\r\nView Online: {{ ticket.staff_url }} (login required)\r\n\r\nOriginal description:\r\n\r\n{{ ticket.description }}\r\n\r\nThe following comment was added:\r\n\r\n{{ comment }}\r\n\r\nThis information has {% if private %}not {% endif %} been e-mailed to the submitter.\r\n\r\nIf you wish to view this ticket online, you can visit {{ ticket.staff_url }}.\r\n\r\n", + "heading": "Ticket Updated", + "subject": "(Updated)", + "locale": "es" + } + }, + { + "pk": 95, + "model": "helpdesk.emailtemplate", + "fields": { + "template_name": "updated_owner", + "html": "

Hola,

\r\n\r\n

This is a courtesy e-mail to let you know that ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") for {{ ticket.submitter_email }}, which is Asignado a you, has been updated.

\r\n\r\n

\r\nTicket ID: {{ ticket.ticket }}
\r\nQueue: {{ queue.title }}
\r\nTitle: {{ ticket.title }}
\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nSubmitter: {{ ticket.submitter_email|default:\"Desconocido\" }}
\r\nPriority: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nAsignado a: {{ ticket.get_assigned_to }}
\r\nView Online to update this ticket (login required)

\r\n\r\n

Just for reference, the original ticket description was:

\r\n\r\n
{{ ticket.description|linebreaksbr }}
\r\n\r\n

The following comment was added:

\r\n\r\n
{{ comment }}
\r\n\r\n

This information has {% if private %}not {% endif %} been e-mailed to the submitter.

", + "plain_text": "Hola,\r\n\r\nThis is a courtesy e-mail to let you know that ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") for {{ ticket.submitter_email }}, which is Asignado a you, has been updated.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nAsignado a: {{ ticket.get_assigned_to }}\r\nView Online: {{ ticket.staff_url }} (login required)\r\n\r\nOriginal description:\r\n\r\n{{ ticket.description }}\r\n\r\nThe following comment was added:\r\n\r\n{{ comment }}\r\n\r\nThis information has {% if private %}not {% endif %} been e-mailed to the submitter.\r\n\r\nIf you wish to view this ticket online, you can visit {{ ticket.staff_url }}\r\n\r\n", + "heading": "Ticket Updated", + "subject": "(Updated)", + "locale": "es" + } + }, + { + "pk": 96, + "model": "helpdesk.emailtemplate", + "fields": { + "template_name": "updated_submitter", + "html": "

Hola,

\r\n\r\n

You recently logged a ticket with a subject of {{ ticket.title }} with us. This e-mail is to advise you of an update to that ticket.

\r\n\r\n

The following comment was added to ticket {{ ticket.ticket }}:

\r\n\r\n
{{ comment }}
\r\n\r\n

If you need to provide us with further information, please reply to this e-mail and keep the subject intact. Alternatively, you can view and update this ticket online by visiting {{ ticket.ticket_url }}.

", + "plain_text": "Hola,\r\n\r\nYou recently logged a ticket with a subject of \"{{ ticket.title }}\" with us. This e-mail is to advise you of an update to that ticket.\r\n\r\nThe following comment was added to ticket {{ ticket.ticket }}:\r\n\r\n{{ comment }}\r\n\r\nIf you need to provide us with further information, please reply to this e-mail and keep the subject intact. Alternatively, you can view and update this ticket online by visiting {{ ticket.ticket_url }}\r\n\r\n", + "heading": "Your Ticket Has Been Updated", + "subject": "(Updated)", + "locale": "es" + } } + + + ]