diff --git a/helpdesk/apps.py b/helpdesk/apps.py
new file mode 100644
index 00000000..8a9755a4
--- /dev/null
+++ b/helpdesk/apps.py
@@ -0,0 +1,6 @@
+from django.apps import AppConfig
+
+class HelpdeskConfig(AppConfig):
+    name = 'helpdesk'
+    verbose_name = "Helpdesk"
+
diff --git a/helpdesk/migrations/0001_initial.py b/helpdesk/migrations/0001_initial.py
index 57716b45..dfd93b4b 100644
--- a/helpdesk/migrations/0001_initial.py
+++ b/helpdesk/migrations/0001_initial.py
@@ -1,490 +1,346 @@
-# encoding: utf-8
-import datetime
-from south.db import db
-from south.v2 import SchemaMigration
-from django.db import models
+# -*- coding: utf-8 -*-
+from __future__ import unicode_literals
 
-class Migration(SchemaMigration):
-
-    def forwards(self, orm):
-        
-        # Adding model 'Queue'
-        db.create_table('helpdesk_queue', (
-            ('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
-            ('title', self.gf('django.db.models.fields.CharField')(max_length=100)),
-            ('slug', self.gf('django.db.models.fields.SlugField')(max_length=50, db_index=True)),
-            ('email_address', self.gf('django.db.models.fields.EmailField')(max_length=75, null=True, blank=True)),
-            ('locale', self.gf('django.db.models.fields.CharField')(max_length=10, null=True, blank=True)),
-            ('allow_public_submission', self.gf('django.db.models.fields.BooleanField')(default=False)),
-            ('allow_email_submission', self.gf('django.db.models.fields.BooleanField')(default=False)),
-            ('escalate_days', self.gf('django.db.models.fields.IntegerField')(null=True, blank=True)),
-            ('new_ticket_cc', self.gf('django.db.models.fields.CharField')(max_length=200, null=True, blank=True)),
-            ('updated_ticket_cc', self.gf('django.db.models.fields.CharField')(max_length=200, null=True, blank=True)),
-            ('email_box_type', self.gf('django.db.models.fields.CharField')(max_length=5, null=True, blank=True)),
-            ('email_box_host', self.gf('django.db.models.fields.CharField')(max_length=200, null=True, blank=True)),
-            ('email_box_port', self.gf('django.db.models.fields.IntegerField')(null=True, blank=True)),
-            ('email_box_ssl', self.gf('django.db.models.fields.BooleanField')(default=False)),
-            ('email_box_user', self.gf('django.db.models.fields.CharField')(max_length=200, null=True, blank=True)),
-            ('email_box_pass', self.gf('django.db.models.fields.CharField')(max_length=200, null=True, blank=True)),
-            ('email_box_imap_folder', self.gf('django.db.models.fields.CharField')(max_length=100, null=True, blank=True)),
-            ('email_box_interval', self.gf('django.db.models.fields.IntegerField')(default='5', null=True, blank=True)),
-            ('email_box_last_check', self.gf('django.db.models.fields.DateTimeField')(null=True, blank=True)),
-        ))
-        db.send_create_signal('helpdesk', ['Queue'])
-
-        # Adding model 'Ticket'
-        db.create_table('helpdesk_ticket', (
-            ('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
-            ('title', self.gf('django.db.models.fields.CharField')(max_length=200)),
-            ('queue', self.gf('django.db.models.fields.related.ForeignKey')(to=orm['helpdesk.Queue'])),
-            ('created', self.gf('django.db.models.fields.DateTimeField')(blank=True)),
-            ('modified', self.gf('django.db.models.fields.DateTimeField')(blank=True)),
-            ('submitter_email', self.gf('django.db.models.fields.EmailField')(max_length=75, null=True, blank=True)),
-            ('assigned_to', self.gf('django.db.models.fields.related.ForeignKey')(related_name='assigned_to', blank=True, null=True, to=orm['auth.User'])),
-            ('status', self.gf('django.db.models.fields.IntegerField')(default=1)),
-            ('on_hold', self.gf('django.db.models.fields.BooleanField')(default=False)),
-            ('description', self.gf('django.db.models.fields.TextField')(null=True, blank=True)),
-            ('resolution', self.gf('django.db.models.fields.TextField')(null=True, blank=True)),
-            ('priority', self.gf('django.db.models.fields.IntegerField')(default=3, blank=3)),
-            ('last_escalation', self.gf('django.db.models.fields.DateTimeField')(null=True, blank=True)),
-        ))
-        db.send_create_signal('helpdesk', ['Ticket'])
-
-        # Adding model 'FollowUp'
-        db.create_table('helpdesk_followup', (
-            ('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
-            ('ticket', self.gf('django.db.models.fields.related.ForeignKey')(to=orm['helpdesk.Ticket'])),
-            ('date', self.gf('django.db.models.fields.DateTimeField')(default=datetime.datetime(2011, 4, 27, 15, 17, 4, 272904))),
-            ('title', self.gf('django.db.models.fields.CharField')(max_length=200, null=True, blank=True)),
-            ('comment', self.gf('django.db.models.fields.TextField')(null=True, blank=True)),
-            ('public', self.gf('django.db.models.fields.BooleanField')(default=False)),
-            ('user', self.gf('django.db.models.fields.related.ForeignKey')(to=orm['auth.User'], null=True, blank=True)),
-            ('new_status', self.gf('django.db.models.fields.IntegerField')(null=True, blank=True)),
-        ))
-        db.send_create_signal('helpdesk', ['FollowUp'])
-
-        # Adding model 'TicketChange'
-        db.create_table('helpdesk_ticketchange', (
-            ('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
-            ('followup', self.gf('django.db.models.fields.related.ForeignKey')(to=orm['helpdesk.FollowUp'])),
-            ('field', self.gf('django.db.models.fields.CharField')(max_length=100)),
-            ('old_value', self.gf('django.db.models.fields.TextField')(null=True, blank=True)),
-            ('new_value', self.gf('django.db.models.fields.TextField')(null=True, blank=True)),
-        ))
-        db.send_create_signal('helpdesk', ['TicketChange'])
-
-        # Adding model 'Attachment'
-        db.create_table('helpdesk_attachment', (
-            ('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
-            ('followup', self.gf('django.db.models.fields.related.ForeignKey')(to=orm['helpdesk.FollowUp'])),
-            ('file', self.gf('django.db.models.fields.files.FileField')(max_length=100)),
-            ('filename', self.gf('django.db.models.fields.CharField')(max_length=100)),
-            ('mime_type', self.gf('django.db.models.fields.CharField')(max_length=30)),
-            ('size', self.gf('django.db.models.fields.IntegerField')()),
-        ))
-        db.send_create_signal('helpdesk', ['Attachment'])
-
-        # Adding model 'PreSetReply'
-        db.create_table('helpdesk_presetreply', (
-            ('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
-            ('name', self.gf('django.db.models.fields.CharField')(max_length=100)),
-            ('body', self.gf('django.db.models.fields.TextField')()),
-        ))
-        db.send_create_signal('helpdesk', ['PreSetReply'])
-
-        # Adding M2M table for field queues on 'PreSetReply'
-        db.create_table('helpdesk_presetreply_queues', (
-            ('id', models.AutoField(verbose_name='ID', primary_key=True, auto_created=True)),
-            ('presetreply', models.ForeignKey(orm['helpdesk.presetreply'], null=False)),
-            ('queue', models.ForeignKey(orm['helpdesk.queue'], null=False))
-        ))
-        db.create_unique('helpdesk_presetreply_queues', ['presetreply_id', 'queue_id'])
-
-        # Adding model 'EscalationExclusion'
-        db.create_table('helpdesk_escalationexclusion', (
-            ('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
-            ('name', self.gf('django.db.models.fields.CharField')(max_length=100)),
-            ('date', self.gf('django.db.models.fields.DateField')()),
-        ))
-        db.send_create_signal('helpdesk', ['EscalationExclusion'])
-
-        # Adding M2M table for field queues on 'EscalationExclusion'
-        db.create_table('helpdesk_escalationexclusion_queues', (
-            ('id', models.AutoField(verbose_name='ID', primary_key=True, auto_created=True)),
-            ('escalationexclusion', models.ForeignKey(orm['helpdesk.escalationexclusion'], null=False)),
-            ('queue', models.ForeignKey(orm['helpdesk.queue'], null=False))
-        ))
-        db.create_unique('helpdesk_escalationexclusion_queues', ['escalationexclusion_id', 'queue_id'])
-
-        # Adding model 'EmailTemplate'
-        db.create_table('helpdesk_emailtemplate', (
-            ('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
-            ('template_name', self.gf('django.db.models.fields.CharField')(max_length=100)),
-            ('subject', self.gf('django.db.models.fields.CharField')(max_length=100)),
-            ('heading', self.gf('django.db.models.fields.CharField')(max_length=100)),
-            ('plain_text', self.gf('django.db.models.fields.TextField')()),
-            ('html', self.gf('django.db.models.fields.TextField')()),
-            ('locale', self.gf('django.db.models.fields.CharField')(max_length=10, null=True, blank=True)),
-        ))
-        db.send_create_signal('helpdesk', ['EmailTemplate'])
-
-        # Adding model 'KBCategory'
-        db.create_table('helpdesk_kbcategory', (
-            ('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
-            ('title', self.gf('django.db.models.fields.CharField')(max_length=100)),
-            ('slug', self.gf('django.db.models.fields.SlugField')(max_length=50, db_index=True)),
-            ('description', self.gf('django.db.models.fields.TextField')()),
-        ))
-        db.send_create_signal('helpdesk', ['KBCategory'])
-
-        # Adding model 'KBItem'
-        db.create_table('helpdesk_kbitem', (
-            ('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
-            ('category', self.gf('django.db.models.fields.related.ForeignKey')(to=orm['helpdesk.KBCategory'])),
-            ('title', self.gf('django.db.models.fields.CharField')(max_length=100)),
-            ('question', self.gf('django.db.models.fields.TextField')()),
-            ('answer', self.gf('django.db.models.fields.TextField')()),
-            ('votes', self.gf('django.db.models.fields.IntegerField')(default=0)),
-            ('recommendations', self.gf('django.db.models.fields.IntegerField')(default=0)),
-            ('last_updated', self.gf('django.db.models.fields.DateTimeField')(blank=True)),
-        ))
-        db.send_create_signal('helpdesk', ['KBItem'])
-
-        # Adding model 'SavedSearch'
-        db.create_table('helpdesk_savedsearch', (
-            ('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
-            ('user', self.gf('django.db.models.fields.related.ForeignKey')(to=orm['auth.User'])),
-            ('title', self.gf('django.db.models.fields.CharField')(max_length=100)),
-            ('shared', self.gf('django.db.models.fields.BooleanField')(default=False)),
-            ('query', self.gf('django.db.models.fields.TextField')()),
-        ))
-        db.send_create_signal('helpdesk', ['SavedSearch'])
-
-        # Adding model 'UserSettings'
-        db.create_table('helpdesk_usersettings', (
-            ('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
-            ('user', self.gf('django.db.models.fields.related.OneToOneField')(to=orm['auth.User'], unique=True)),
-            ('settings_pickled', self.gf('django.db.models.fields.TextField')(null=True, blank=True)),
-        ))
-        db.send_create_signal('helpdesk', ['UserSettings'])
-
-        # Adding model 'IgnoreEmail'
-        db.create_table('helpdesk_ignoreemail', (
-            ('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
-            ('name', self.gf('django.db.models.fields.CharField')(max_length=100)),
-            ('date', self.gf('django.db.models.fields.DateField')(blank=True)),
-            ('email_address', self.gf('django.db.models.fields.CharField')(max_length=150)),
-            ('keep_in_mailbox', self.gf('django.db.models.fields.BooleanField')(default=False)),
-        ))
-        db.send_create_signal('helpdesk', ['IgnoreEmail'])
-
-        # Adding M2M table for field queues on 'IgnoreEmail'
-        db.create_table('helpdesk_ignoreemail_queues', (
-            ('id', models.AutoField(verbose_name='ID', primary_key=True, auto_created=True)),
-            ('ignoreemail', models.ForeignKey(orm['helpdesk.ignoreemail'], null=False)),
-            ('queue', models.ForeignKey(orm['helpdesk.queue'], null=False))
-        ))
-        db.create_unique('helpdesk_ignoreemail_queues', ['ignoreemail_id', 'queue_id'])
-
-        # Adding model 'TicketCC'
-        db.create_table('helpdesk_ticketcc', (
-            ('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
-            ('ticket', self.gf('django.db.models.fields.related.ForeignKey')(to=orm['helpdesk.Ticket'])),
-            ('user', self.gf('django.db.models.fields.related.ForeignKey')(to=orm['auth.User'], null=True, blank=True)),
-            ('email', self.gf('django.db.models.fields.EmailField')(max_length=75, null=True, blank=True)),
-            ('can_view', self.gf('django.db.models.fields.BooleanField')(default=False)),
-            ('can_update', self.gf('django.db.models.fields.BooleanField')(default=False)),
-        ))
-        db.send_create_signal('helpdesk', ['TicketCC'])
-
-        # Adding model 'CustomField'
-        db.create_table('helpdesk_customfield', (
-            ('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
-            ('name', self.gf('django.db.models.fields.SlugField')(max_length=50, unique=True, db_index=True)),
-            ('label', self.gf('django.db.models.fields.CharField')(max_length='30')),
-            ('help_text', self.gf('django.db.models.fields.TextField')(null=True, blank=True)),
-            ('data_type', self.gf('django.db.models.fields.CharField')(max_length=100)),
-            ('max_length', self.gf('django.db.models.fields.IntegerField')(null=True, blank=True)),
-            ('decimal_places', self.gf('django.db.models.fields.IntegerField')(null=True, blank=True)),
-            ('list_values', self.gf('django.db.models.fields.TextField')(null=True, blank=True)),
-            ('required', self.gf('django.db.models.fields.BooleanField')(default=False)),
-            ('staff_only', self.gf('django.db.models.fields.BooleanField')(default=False)),
-        ))
-        db.send_create_signal('helpdesk', ['CustomField'])
-
-        # Adding model 'TicketCustomFieldValue'
-        db.create_table('helpdesk_ticketcustomfieldvalue', (
-            ('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
-            ('ticket', self.gf('django.db.models.fields.related.ForeignKey')(to=orm['helpdesk.Ticket'])),
-            ('field', self.gf('django.db.models.fields.related.ForeignKey')(to=orm['helpdesk.CustomField'])),
-            ('value', self.gf('django.db.models.fields.TextField')(null=True, blank=True)),
-        ))
-        db.send_create_signal('helpdesk', ['TicketCustomFieldValue'])
-
-        # Adding unique constraint on 'TicketCustomFieldValue', fields ['ticket', 'field']
-        db.create_unique('helpdesk_ticketcustomfieldvalue', ['ticket_id', 'field_id'])
+from django.db import models, migrations
+import django.utils.timezone
+from django.conf import settings
+import helpdesk.models
 
 
-    def backwards(self, orm):
-        
-        # Removing unique constraint on 'TicketCustomFieldValue', fields ['ticket', 'field']
-        db.delete_unique('helpdesk_ticketcustomfieldvalue', ['ticket_id', 'field_id'])
+class Migration(migrations.Migration):
 
-        # Deleting model 'Queue'
-        db.delete_table('helpdesk_queue')
+    dependencies = [
+        migrations.swappable_dependency(settings.AUTH_USER_MODEL),
+    ]
 
-        # Deleting model 'Ticket'
-        db.delete_table('helpdesk_ticket')
-
-        # Deleting model 'FollowUp'
-        db.delete_table('helpdesk_followup')
-
-        # Deleting model 'TicketChange'
-        db.delete_table('helpdesk_ticketchange')
-
-        # Deleting model 'Attachment'
-        db.delete_table('helpdesk_attachment')
-
-        # Deleting model 'PreSetReply'
-        db.delete_table('helpdesk_presetreply')
-
-        # Removing M2M table for field queues on 'PreSetReply'
-        db.delete_table('helpdesk_presetreply_queues')
-
-        # Deleting model 'EscalationExclusion'
-        db.delete_table('helpdesk_escalationexclusion')
-
-        # Removing M2M table for field queues on 'EscalationExclusion'
-        db.delete_table('helpdesk_escalationexclusion_queues')
-
-        # Deleting model 'EmailTemplate'
-        db.delete_table('helpdesk_emailtemplate')
-
-        # Deleting model 'KBCategory'
-        db.delete_table('helpdesk_kbcategory')
-
-        # Deleting model 'KBItem'
-        db.delete_table('helpdesk_kbitem')
-
-        # Deleting model 'SavedSearch'
-        db.delete_table('helpdesk_savedsearch')
-
-        # Deleting model 'UserSettings'
-        db.delete_table('helpdesk_usersettings')
-
-        # Deleting model 'IgnoreEmail'
-        db.delete_table('helpdesk_ignoreemail')
-
-        # Removing M2M table for field queues on 'IgnoreEmail'
-        db.delete_table('helpdesk_ignoreemail_queues')
-
-        # Deleting model 'TicketCC'
-        db.delete_table('helpdesk_ticketcc')
-
-        # Deleting model 'CustomField'
-        db.delete_table('helpdesk_customfield')
-
-        # Deleting model 'TicketCustomFieldValue'
-        db.delete_table('helpdesk_ticketcustomfieldvalue')
-
-
-    models = {
-        'auth.group': {
-            'Meta': {'object_name': 'Group'},
-            'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
-            'name': ('django.db.models.fields.CharField', [], {'max_length': '80', 'unique': 'True'}),
-            'permissions': ('django.db.models.fields.related.ManyToManyField', [], {'to': "orm['auth.Permission']", 'symmetrical': 'False', 'blank': 'True'})
-        },
-        'auth.permission': {
-            'Meta': {'ordering': "('content_type__app_label', 'content_type__model', 'codename')", 'unique_together': "(('content_type', 'codename'),)", 'object_name': 'Permission'},
-            'codename': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
-            'content_type': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['contenttypes.ContentType']"}),
-            'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
-            'name': ('django.db.models.fields.CharField', [], {'max_length': '50'})
-        },
-        'auth.user': {
-            'Meta': {'object_name': 'User'},
-            'date_joined': ('django.db.models.fields.DateTimeField', [], {'default': 'datetime.datetime.now'}),
-            'email': ('django.db.models.fields.EmailField', [], {'max_length': '75', 'blank': 'True'}),
-            'first_name': ('django.db.models.fields.CharField', [], {'max_length': '30', 'blank': 'True'}),
-            'groups': ('django.db.models.fields.related.ManyToManyField', [], {'to': "orm['auth.Group']", 'symmetrical': 'False', 'blank': 'True'}),
-            'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
-            'is_active': ('django.db.models.fields.BooleanField', [], {'default': 'True'}),
-            'is_staff': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
-            'is_superuser': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
-            'last_login': ('django.db.models.fields.DateTimeField', [], {'default': 'datetime.datetime.now'}),
-            'last_name': ('django.db.models.fields.CharField', [], {'max_length': '30', 'blank': 'True'}),
-            'password': ('django.db.models.fields.CharField', [], {'max_length': '128'}),
-            'user_permissions': ('django.db.models.fields.related.ManyToManyField', [], {'to': "orm['auth.Permission']", 'symmetrical': 'False', 'blank': 'True'}),
-            'username': ('django.db.models.fields.CharField', [], {'max_length': '30', 'unique': 'True'})
-        },
-        'contenttypes.contenttype': {
-            'Meta': {'ordering': "('name',)", 'unique_together': "(('app_label', 'model'),)", 'object_name': 'ContentType', 'db_table': "'django_content_type'"},
-            'app_label': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
-            'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
-            'model': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
-            'name': ('django.db.models.fields.CharField', [], {'max_length': '100'})
-        },
-        'helpdesk.attachment': {
-            'Meta': {'ordering': "['filename']", 'object_name': 'Attachment'},
-            'file': ('django.db.models.fields.files.FileField', [], {'max_length': '100'}),
-            'filename': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
-            'followup': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['helpdesk.FollowUp']"}),
-            'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
-            'mime_type': ('django.db.models.fields.CharField', [], {'max_length': '30'}),
-            'size': ('django.db.models.fields.IntegerField', [], {})
-        },
-        'helpdesk.customfield': {
-            'Meta': {'object_name': 'CustomField'},
-            'data_type': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
-            'decimal_places': ('django.db.models.fields.IntegerField', [], {'null': 'True', 'blank': 'True'}),
-            'help_text': ('django.db.models.fields.TextField', [], {'null': 'True', 'blank': 'True'}),
-            'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
-            'label': ('django.db.models.fields.CharField', [], {'max_length': "'30'"}),
-            'list_values': ('django.db.models.fields.TextField', [], {'null': 'True', 'blank': 'True'}),
-            'max_length': ('django.db.models.fields.IntegerField', [], {'null': 'True', 'blank': 'True'}),
-            'name': ('django.db.models.fields.SlugField', [], {'max_length': '50', 'unique': 'True', 'db_index': 'True'}),
-            'required': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
-            'staff_only': ('django.db.models.fields.BooleanField', [], {'default': 'False'})
-        },
-        'helpdesk.emailtemplate': {
-            'Meta': {'ordering': "['template_name', 'locale']", 'object_name': 'EmailTemplate'},
-            'heading': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
-            'html': ('django.db.models.fields.TextField', [], {}),
-            'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
-            'locale': ('django.db.models.fields.CharField', [], {'max_length': '10', 'null': 'True', 'blank': 'True'}),
-            'plain_text': ('django.db.models.fields.TextField', [], {}),
-            'subject': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
-            'template_name': ('django.db.models.fields.CharField', [], {'max_length': '100'})
-        },
-        'helpdesk.escalationexclusion': {
-            'Meta': {'object_name': 'EscalationExclusion'},
-            'date': ('django.db.models.fields.DateField', [], {}),
-            'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
-            'name': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
-            'queues': ('django.db.models.fields.related.ManyToManyField', [], {'to': "orm['helpdesk.Queue']", 'symmetrical': 'False', 'null': 'True', 'blank': 'True'})
-        },
-        'helpdesk.followup': {
-            'Meta': {'ordering': "['date']", 'object_name': 'FollowUp'},
-            'comment': ('django.db.models.fields.TextField', [], {'null': 'True', 'blank': 'True'}),
-            'date': ('django.db.models.fields.DateTimeField', [], {'default': 'datetime.datetime(2011, 4, 27, 15, 17, 4, 272904)'}),
-            'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
-            'new_status': ('django.db.models.fields.IntegerField', [], {'null': 'True', 'blank': 'True'}),
-            'public': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
-            'ticket': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['helpdesk.Ticket']"}),
-            'title': ('django.db.models.fields.CharField', [], {'max_length': '200', 'null': 'True', 'blank': 'True'}),
-            'user': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['auth.User']", 'null': 'True', 'blank': 'True'})
-        },
-        'helpdesk.ignoreemail': {
-            'Meta': {'object_name': 'IgnoreEmail'},
-            'date': ('django.db.models.fields.DateField', [], {'blank': 'True'}),
-            'email_address': ('django.db.models.fields.CharField', [], {'max_length': '150'}),
-            'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
-            'keep_in_mailbox': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
-            'name': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
-            'queues': ('django.db.models.fields.related.ManyToManyField', [], {'to': "orm['helpdesk.Queue']", 'symmetrical': 'False', 'null': 'True', 'blank': 'True'})
-        },
-        'helpdesk.kbcategory': {
-            'Meta': {'ordering': "['title']", 'object_name': 'KBCategory'},
-            'description': ('django.db.models.fields.TextField', [], {}),
-            'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
-            'slug': ('django.db.models.fields.SlugField', [], {'max_length': '50', 'db_index': 'True'}),
-            'title': ('django.db.models.fields.CharField', [], {'max_length': '100'})
-        },
-        'helpdesk.kbitem': {
-            'Meta': {'ordering': "['title']", 'object_name': 'KBItem'},
-            'answer': ('django.db.models.fields.TextField', [], {}),
-            'category': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['helpdesk.KBCategory']"}),
-            'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
-            'last_updated': ('django.db.models.fields.DateTimeField', [], {'blank': 'True'}),
-            'question': ('django.db.models.fields.TextField', [], {}),
-            'recommendations': ('django.db.models.fields.IntegerField', [], {'default': '0'}),
-            'title': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
-            'votes': ('django.db.models.fields.IntegerField', [], {'default': '0'})
-        },
-        'helpdesk.presetreply': {
-            'Meta': {'ordering': "['name']", 'object_name': 'PreSetReply'},
-            'body': ('django.db.models.fields.TextField', [], {}),
-            'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
-            'name': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
-            'queues': ('django.db.models.fields.related.ManyToManyField', [], {'to': "orm['helpdesk.Queue']", 'symmetrical': 'False', 'null': 'True', 'blank': 'True'})
-        },
-        'helpdesk.queue': {
-            'Meta': {'ordering': "('title',)", 'object_name': 'Queue'},
-            'allow_email_submission': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
-            'allow_public_submission': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
-            'email_address': ('django.db.models.fields.EmailField', [], {'max_length': '75', 'null': 'True', 'blank': 'True'}),
-            'email_box_host': ('django.db.models.fields.CharField', [], {'max_length': '200', 'null': 'True', 'blank': 'True'}),
-            'email_box_imap_folder': ('django.db.models.fields.CharField', [], {'max_length': '100', 'null': 'True', 'blank': 'True'}),
-            'email_box_interval': ('django.db.models.fields.IntegerField', [], {'default': "'5'", 'null': 'True', 'blank': 'True'}),
-            'email_box_last_check': ('django.db.models.fields.DateTimeField', [], {'null': 'True', 'blank': 'True'}),
-            'email_box_pass': ('django.db.models.fields.CharField', [], {'max_length': '200', 'null': 'True', 'blank': 'True'}),
-            'email_box_port': ('django.db.models.fields.IntegerField', [], {'null': 'True', 'blank': 'True'}),
-            'email_box_ssl': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
-            'email_box_type': ('django.db.models.fields.CharField', [], {'max_length': '5', 'null': 'True', 'blank': 'True'}),
-            'email_box_user': ('django.db.models.fields.CharField', [], {'max_length': '200', 'null': 'True', 'blank': 'True'}),
-            'escalate_days': ('django.db.models.fields.IntegerField', [], {'null': 'True', 'blank': 'True'}),
-            'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
-            'locale': ('django.db.models.fields.CharField', [], {'max_length': '10', 'null': 'True', 'blank': 'True'}),
-            'new_ticket_cc': ('django.db.models.fields.CharField', [], {'max_length': '200', 'null': 'True', 'blank': 'True'}),
-            'slug': ('django.db.models.fields.SlugField', [], {'max_length': '50', 'db_index': 'True'}),
-            'title': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
-            'updated_ticket_cc': ('django.db.models.fields.CharField', [], {'max_length': '200', 'null': 'True', 'blank': 'True'})
-        },
-        'helpdesk.savedsearch': {
-            'Meta': {'object_name': 'SavedSearch'},
-            'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
-            'query': ('django.db.models.fields.TextField', [], {}),
-            'shared': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
-            'title': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
-            'user': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['auth.User']"})
-        },
-        'helpdesk.ticket': {
-            'Meta': {'object_name': 'Ticket'},
-            'assigned_to': ('django.db.models.fields.related.ForeignKey', [], {'related_name': "'assigned_to'", 'blank': 'True', 'null': 'True', 'to': "orm['auth.User']"}),
-            'created': ('django.db.models.fields.DateTimeField', [], {'blank': 'True'}),
-            'description': ('django.db.models.fields.TextField', [], {'null': 'True', 'blank': 'True'}),
-            'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
-            'last_escalation': ('django.db.models.fields.DateTimeField', [], {'null': 'True', 'blank': 'True'}),
-            'modified': ('django.db.models.fields.DateTimeField', [], {'blank': 'True'}),
-            'on_hold': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
-            'priority': ('django.db.models.fields.IntegerField', [], {'default': '3', 'blank': '3'}),
-            'queue': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['helpdesk.Queue']"}),
-            'resolution': ('django.db.models.fields.TextField', [], {'null': 'True', 'blank': 'True'}),
-            'status': ('django.db.models.fields.IntegerField', [], {'default': '1'}),
-            'submitter_email': ('django.db.models.fields.EmailField', [], {'max_length': '75', 'null': 'True', 'blank': 'True'}),
-            'title': ('django.db.models.fields.CharField', [], {'max_length': '200'})
-        },
-        'helpdesk.ticketcc': {
-            'Meta': {'object_name': 'TicketCC'},
-            'can_update': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
-            'can_view': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
-            'email': ('django.db.models.fields.EmailField', [], {'max_length': '75', 'null': 'True', 'blank': 'True'}),
-            'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
-            'ticket': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['helpdesk.Ticket']"}),
-            'user': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['auth.User']", 'null': 'True', 'blank': 'True'})
-        },
-        'helpdesk.ticketchange': {
-            'Meta': {'object_name': 'TicketChange'},
-            'field': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
-            'followup': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['helpdesk.FollowUp']"}),
-            'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
-            'new_value': ('django.db.models.fields.TextField', [], {'null': 'True', 'blank': 'True'}),
-            'old_value': ('django.db.models.fields.TextField', [], {'null': 'True', 'blank': 'True'})
-        },
-        'helpdesk.ticketcustomfieldvalue': {
-            'Meta': {'unique_together': "(('ticket', 'field'),)", 'object_name': 'TicketCustomFieldValue'},
-            'field': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['helpdesk.CustomField']"}),
-            'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
-            'ticket': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['helpdesk.Ticket']"}),
-            'value': ('django.db.models.fields.TextField', [], {'null': 'True', 'blank': 'True'})
-        },
-        'helpdesk.usersettings': {
-            'Meta': {'object_name': 'UserSettings'},
-            'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
-            'settings_pickled': ('django.db.models.fields.TextField', [], {'null': 'True', 'blank': 'True'}),
-            'user': ('django.db.models.fields.related.OneToOneField', [], {'to': "orm['auth.User']", 'unique': 'True'})
-        }
-    }
-
-    complete_apps = ['helpdesk']
+    operations = [
+        migrations.CreateModel(
+            name='Attachment',
+            fields=[
+                ('id', models.AutoField(verbose_name='ID', serialize=False, auto_created=True, primary_key=True)),
+                ('file', models.FileField(upload_to=helpdesk.models.attachment_path, max_length=1000, verbose_name='File')),
+                ('filename', models.CharField(max_length=1000, verbose_name='Filename')),
+                ('mime_type', models.CharField(max_length=255, verbose_name='MIME Type')),
+                ('size', models.IntegerField(help_text='Size of this file in bytes', verbose_name='Size')),
+            ],
+            options={
+                'ordering': ['filename'],
+                'verbose_name': 'Attachment',
+                'verbose_name_plural': 'Attachments',
+            },
+            bases=(models.Model,),
+        ),
+        migrations.CreateModel(
+            name='CustomField',
+            fields=[
+                ('id', models.AutoField(verbose_name='ID', serialize=False, auto_created=True, primary_key=True)),
+                ('name', models.SlugField(help_text='As used in the database and behind the scenes. Must be unique and consist of only lowercase letters with no punctuation.', unique=True, verbose_name='Field Name')),
+                ('label', models.CharField(help_text='The display label for this field', max_length=b'30', verbose_name='Label')),
+                ('help_text', models.TextField(help_text='Shown to the user when editing the ticket', null=True, verbose_name='Help Text', blank=True)),
+                ('data_type', models.CharField(help_text='Allows you to restrict the data entered into this field', max_length=100, verbose_name='Data Type', choices=[(b'varchar', 'Character (single line)'), (b'text', 'Text (multi-line)'), (b'integer', 'Integer'), (b'decimal', 'Decimal'), (b'list', 'List'), (b'boolean', 'Boolean (checkbox yes/no)'), (b'date', 'Date'), (b'time', 'Time'), (b'datetime', 'Date & Time'), (b'email', 'E-Mail Address'), (b'url', 'URL'), (b'ipaddress', 'IP Address'), (b'slug', 'Slug')])),
+                ('max_length', models.IntegerField(null=True, verbose_name='Maximum Length (characters)', blank=True)),
+                ('decimal_places', models.IntegerField(help_text='Only used for decimal fields', null=True, verbose_name='Decimal Places', blank=True)),
+                ('empty_selection_list', models.BooleanField(default=False, help_text='Only for List: adds an empty first entry to the choices list, which enforces that the user makes an active choice.', verbose_name='Add empty first choice to List?')),
+                ('list_values', models.TextField(help_text='For list fields only. Enter one option per line.', null=True, verbose_name='List Values', blank=True)),
+                ('ordering', models.IntegerField(help_text='Lower numbers are displayed first; higher numbers are listed later', null=True, verbose_name='Ordering', blank=True)),
+                ('required', models.BooleanField(default=False, help_text='Does the user have to enter a value for this field?', verbose_name='Required?')),
+                ('staff_only', models.BooleanField(default=False, help_text='If this is ticked, then the public submission form will NOT show this field', verbose_name='Staff Only?')),
+            ],
+            options={
+                'verbose_name': 'Custom field',
+                'verbose_name_plural': 'Custom fields',
+            },
+            bases=(models.Model,),
+        ),
+        migrations.CreateModel(
+            name='EmailTemplate',
+            fields=[
+                ('id', models.AutoField(verbose_name='ID', serialize=False, auto_created=True, primary_key=True)),
+                ('template_name', models.CharField(max_length=100, verbose_name='Template Name')),
+                ('subject', models.CharField(help_text='This will be prefixed with "[ticket.ticket] ticket.title". We recommend something simple such as "(Updated") or "(Closed)" - the same context is available as in plain_text, below.', max_length=100, verbose_name='Subject')),
+                ('heading', models.CharField(help_text='In HTML e-mails, this will be the heading at the top of the email - the same context is available as in plain_text, below.', max_length=100, verbose_name='Heading')),
+                ('plain_text', models.TextField(help_text='The context available to you includes {{ ticket }}, {{ queue }}, and depending on the time of the call: {{ resolution }} or {{ comment }}.', verbose_name='Plain Text')),
+                ('html', models.TextField(help_text='The same context is available here as in plain_text, above.', verbose_name='HTML')),
+                ('locale', models.CharField(help_text='Locale of this template.', max_length=10, null=True, verbose_name='Locale', blank=True)),
+            ],
+            options={
+                'ordering': ['template_name', 'locale'],
+                'verbose_name': 'e-mail template',
+                'verbose_name_plural': 'e-mail templates',
+            },
+            bases=(models.Model,),
+        ),
+        migrations.CreateModel(
+            name='EscalationExclusion',
+            fields=[
+                ('id', models.AutoField(verbose_name='ID', serialize=False, auto_created=True, primary_key=True)),
+                ('name', models.CharField(max_length=100, verbose_name='Name')),
+                ('date', models.DateField(help_text='Date on which escalation should not happen', verbose_name='Date')),
+            ],
+            options={
+                'verbose_name': 'Escalation exclusion',
+                'verbose_name_plural': 'Escalation exclusions',
+            },
+            bases=(models.Model,),
+        ),
+        migrations.CreateModel(
+            name='FollowUp',
+            fields=[
+                ('id', models.AutoField(verbose_name='ID', serialize=False, auto_created=True, primary_key=True)),
+                ('date', models.DateTimeField(default=django.utils.timezone.now, verbose_name='Date')),
+                ('title', models.CharField(max_length=200, null=True, verbose_name='Title', blank=True)),
+                ('comment', models.TextField(null=True, verbose_name='Comment', blank=True)),
+                ('public', models.BooleanField(default=False, help_text='Public tickets are viewable by the submitter and all staff, but non-public tickets can only be seen by staff.', verbose_name='Public')),
+                ('new_status', models.IntegerField(blank=True, help_text='If the status was changed, what was it changed to?', null=True, verbose_name='New Status', choices=[(1, 'Open'), (2, 'Reopened'), (3, 'Resolved'), (4, 'Closed'), (5, 'Duplicate')])),
+            ],
+            options={
+                'ordering': ['date'],
+                'verbose_name': 'Follow-up',
+                'verbose_name_plural': 'Follow-ups',
+            },
+            bases=(models.Model,),
+        ),
+        migrations.CreateModel(
+            name='IgnoreEmail',
+            fields=[
+                ('id', models.AutoField(verbose_name='ID', serialize=False, auto_created=True, primary_key=True)),
+                ('name', models.CharField(max_length=100, verbose_name='Name')),
+                ('date', models.DateField(help_text='Date on which this e-mail address was added', verbose_name='Date', editable=False, blank=True)),
+                ('email_address', models.CharField(help_text='Enter a full e-mail address, or portions with wildcards, eg *@domain.com or postmaster@*.', max_length=150, verbose_name='E-Mail Address')),
+                ('keep_in_mailbox', models.BooleanField(default=False, help_text='Do you want to save emails from this address in the mailbox? If this is unticked, emails from this address will be deleted.', verbose_name='Save Emails in Mailbox?')),
+            ],
+            options={
+                'verbose_name': 'Ignored e-mail address',
+                'verbose_name_plural': 'Ignored e-mail addresses',
+            },
+            bases=(models.Model,),
+        ),
+        migrations.CreateModel(
+            name='KBCategory',
+            fields=[
+                ('id', models.AutoField(verbose_name='ID', serialize=False, auto_created=True, primary_key=True)),
+                ('title', models.CharField(max_length=100, verbose_name='Title')),
+                ('slug', models.SlugField(verbose_name='Slug')),
+                ('description', models.TextField(verbose_name='Description')),
+            ],
+            options={
+                'ordering': ['title'],
+                'verbose_name': 'Knowledge base category',
+                'verbose_name_plural': 'Knowledge base categories',
+            },
+            bases=(models.Model,),
+        ),
+        migrations.CreateModel(
+            name='KBItem',
+            fields=[
+                ('id', models.AutoField(verbose_name='ID', serialize=False, auto_created=True, primary_key=True)),
+                ('title', models.CharField(max_length=100, verbose_name='Title')),
+                ('question', models.TextField(verbose_name='Question')),
+                ('answer', models.TextField(verbose_name='Answer')),
+                ('votes', models.IntegerField(default=0, help_text='Total number of votes cast for this item', verbose_name='Votes')),
+                ('recommendations', models.IntegerField(default=0, help_text='Number of votes for this item which were POSITIVE.', verbose_name='Positive Votes')),
+                ('last_updated', models.DateTimeField(help_text='The date on which this question was most recently changed.', verbose_name='Last Updated', blank=True)),
+                ('category', models.ForeignKey(verbose_name='Category', to='helpdesk.KBCategory')),
+            ],
+            options={
+                'ordering': ['title'],
+                'verbose_name': 'Knowledge base item',
+                'verbose_name_plural': 'Knowledge base items',
+            },
+            bases=(models.Model,),
+        ),
+        migrations.CreateModel(
+            name='PreSetReply',
+            fields=[
+                ('id', models.AutoField(verbose_name='ID', serialize=False, auto_created=True, primary_key=True)),
+                ('name', models.CharField(help_text='Only used to assist users with selecting a reply - not shown to the user.', max_length=100, verbose_name='Name')),
+                ('body', models.TextField(help_text='Context available: {{ ticket }} - ticket object (eg {{ ticket.title }}); {{ queue }} - The queue; and {{ user }} - the current user.', verbose_name='Body')),
+            ],
+            options={
+                'ordering': ['name'],
+                'verbose_name': 'Pre-set reply',
+                'verbose_name_plural': 'Pre-set replies',
+            },
+            bases=(models.Model,),
+        ),
+        migrations.CreateModel(
+            name='Queue',
+            fields=[
+                ('id', models.AutoField(verbose_name='ID', serialize=False, auto_created=True, primary_key=True)),
+                ('title', models.CharField(max_length=100, verbose_name='Title')),
+                ('slug', models.SlugField(help_text="This slug is used when building ticket ID's. Once set, try not to change it or e-mailing may get messy.", verbose_name='Slug')),
+                ('email_address', models.EmailField(help_text='All outgoing e-mails for this queue will use this e-mail address. If you use IMAP or POP3, this should be the e-mail address for that mailbox.', max_length=75, null=True, verbose_name='E-Mail Address', blank=True)),
+                ('locale', models.CharField(help_text='Locale of this queue. All correspondence in this queue will be in this language.', max_length=10, null=True, verbose_name='Locale', blank=True)),
+                ('allow_public_submission', models.BooleanField(default=False, help_text='Should this queue be listed on the public submission form?', verbose_name='Allow Public Submission?')),
+                ('allow_email_submission', models.BooleanField(default=False, help_text='Do you want to poll the e-mail box below for new tickets?', verbose_name='Allow E-Mail Submission?')),
+                ('escalate_days', models.IntegerField(help_text='For tickets which are not held, how often do you wish to increase their priority? Set to 0 for no escalation.', null=True, verbose_name='Escalation Days', blank=True)),
+                ('new_ticket_cc', models.CharField(help_text='If an e-mail address is entered here, then it will receive notification of all new tickets created for this queue. Enter a comma between multiple e-mail addresses.', max_length=200, null=True, verbose_name='New Ticket CC Address', blank=True)),
+                ('updated_ticket_cc', models.CharField(help_text='If an e-mail address is entered here, then it will receive notification of all activity (new tickets, closed tickets, updates, reassignments, etc) for this queue. Separate multiple addresses with a comma.', max_length=200, null=True, verbose_name='Updated Ticket CC Address', blank=True)),
+                ('email_box_type', models.CharField(choices=[(b'pop3', 'POP 3'), (b'imap', 'IMAP')], max_length=5, blank=True, help_text='E-Mail server type for creating tickets automatically from a mailbox - both POP3 and IMAP are supported.', null=True, verbose_name='E-Mail Box Type')),
+                ('email_box_host', models.CharField(help_text='Your e-mail server address - either the domain name or IP address. May be "localhost".', max_length=200, null=True, verbose_name='E-Mail Hostname', blank=True)),
+                ('email_box_port', models.IntegerField(help_text='Port number to use for accessing e-mail. Default for POP3 is "110", and for IMAP is "143". This may differ on some servers. Leave it blank to use the defaults.', null=True, verbose_name='E-Mail Port', blank=True)),
+                ('email_box_ssl', models.BooleanField(default=False, help_text='Whether to use SSL for IMAP or POP3 - the default ports when using SSL are 993 for IMAP and 995 for POP3.', verbose_name='Use SSL for E-Mail?')),
+                ('email_box_user', models.CharField(help_text='Username for accessing this mailbox.', max_length=200, null=True, verbose_name='E-Mail Username', blank=True)),
+                ('email_box_pass', models.CharField(help_text='Password for the above username', max_length=200, null=True, verbose_name='E-Mail Password', blank=True)),
+                ('email_box_imap_folder', models.CharField(help_text='If using IMAP, what folder do you wish to fetch messages from? This allows you to use one IMAP account for multiple queues, by filtering messages on your IMAP server into separate folders. Default: INBOX.', max_length=100, null=True, verbose_name='IMAP Folder', blank=True)),
+                ('email_box_interval', models.IntegerField(default=b'5', help_text='How often do you wish to check this mailbox? (in Minutes)', null=True, verbose_name='E-Mail Check Interval', blank=True)),
+                ('email_box_last_check', models.DateTimeField(null=True, editable=False, blank=True)),
+            ],
+            options={
+                'ordering': ('title',),
+                'verbose_name': 'Queue',
+                'verbose_name_plural': 'Queues',
+            },
+            bases=(models.Model,),
+        ),
+        migrations.CreateModel(
+            name='SavedSearch',
+            fields=[
+                ('id', models.AutoField(verbose_name='ID', serialize=False, auto_created=True, primary_key=True)),
+                ('title', models.CharField(help_text='User-provided name for this query', max_length=100, verbose_name='Query Name')),
+                ('shared', models.BooleanField(default=False, help_text='Should other users see this query?', verbose_name='Shared With Other Users?')),
+                ('query', models.TextField(help_text='Pickled query object. Be wary changing this.', verbose_name='Search Query')),
+                ('user', models.ForeignKey(verbose_name='User', to=settings.AUTH_USER_MODEL)),
+            ],
+            options={
+                'verbose_name': 'Saved search',
+                'verbose_name_plural': 'Saved searches',
+            },
+            bases=(models.Model,),
+        ),
+        migrations.CreateModel(
+            name='Ticket',
+            fields=[
+                ('id', models.AutoField(verbose_name='ID', serialize=False, auto_created=True, primary_key=True)),
+                ('title', models.CharField(max_length=200, verbose_name='Title')),
+                ('created', models.DateTimeField(help_text='Date this ticket was first created', verbose_name='Created', blank=True)),
+                ('modified', models.DateTimeField(help_text='Date this ticket was most recently changed.', verbose_name='Modified', blank=True)),
+                ('submitter_email', models.EmailField(help_text='The submitter will receive an email for all public follow-ups left for this task.', max_length=75, null=True, verbose_name='Submitter E-Mail', blank=True)),
+                ('status', models.IntegerField(default=1, verbose_name='Status', choices=[(1, 'Open'), (2, 'Reopened'), (3, 'Resolved'), (4, 'Closed'), (5, 'Duplicate')])),
+                ('on_hold', models.BooleanField(default=False, help_text='If a ticket is on hold, it will not automatically be escalated.', verbose_name='On Hold')),
+                ('description', models.TextField(help_text='The content of the customers query.', null=True, verbose_name='Description', blank=True)),
+                ('resolution', models.TextField(help_text='The resolution provided to the customer by our staff.', null=True, verbose_name='Resolution', blank=True)),
+                ('priority', models.IntegerField(default=3, help_text='1 = Highest Priority, 5 = Low Priority', blank=3, verbose_name='Priority', choices=[(1, '1. Critical'), (2, '2. High'), (3, '3. Normal'), (4, '4. Low'), (5, '5. Very Low')])),
+                ('due_date', models.DateTimeField(null=True, verbose_name='Due on', blank=True)),
+                ('last_escalation', models.DateTimeField(help_text='The date this ticket was last escalated - updated automatically by management/commands/escalate_tickets.py.', null=True, editable=False, blank=True)),
+                ('assigned_to', models.ForeignKey(related_name=b'assigned_to', verbose_name='Assigned to', blank=True, to=settings.AUTH_USER_MODEL, null=True)),
+                ('queue', models.ForeignKey(verbose_name='Queue', to='helpdesk.Queue')),
+            ],
+            options={
+                'ordering': ('id',),
+                'get_latest_by': 'created',
+                'verbose_name': 'Ticket',
+                'verbose_name_plural': 'Tickets',
+            },
+            bases=(models.Model,),
+        ),
+        migrations.CreateModel(
+            name='TicketCC',
+            fields=[
+                ('id', models.AutoField(verbose_name='ID', serialize=False, auto_created=True, primary_key=True)),
+                ('email', models.EmailField(help_text='For non-user followers, enter their e-mail address', max_length=75, null=True, verbose_name='E-Mail Address', blank=True)),
+                ('can_view', models.BooleanField(default=False, help_text='Can this CC login to view the ticket details?', verbose_name='Can View Ticket?')),
+                ('can_update', models.BooleanField(default=False, help_text='Can this CC login and update the ticket?', verbose_name='Can Update Ticket?')),
+                ('ticket', models.ForeignKey(verbose_name='Ticket', to='helpdesk.Ticket')),
+                ('user', models.ForeignKey(blank=True, to=settings.AUTH_USER_MODEL, help_text='User who wishes to receive updates for this ticket.', null=True, verbose_name='User')),
+            ],
+            options={
+            },
+            bases=(models.Model,),
+        ),
+        migrations.CreateModel(
+            name='TicketChange',
+            fields=[
+                ('id', models.AutoField(verbose_name='ID', serialize=False, auto_created=True, primary_key=True)),
+                ('field', models.CharField(max_length=100, verbose_name='Field')),
+                ('old_value', models.TextField(null=True, verbose_name='Old Value', blank=True)),
+                ('new_value', models.TextField(null=True, verbose_name='New Value', blank=True)),
+                ('followup', models.ForeignKey(verbose_name='Follow-up', to='helpdesk.FollowUp')),
+            ],
+            options={
+                'verbose_name': 'Ticket change',
+                'verbose_name_plural': 'Ticket changes',
+            },
+            bases=(models.Model,),
+        ),
+        migrations.CreateModel(
+            name='TicketCustomFieldValue',
+            fields=[
+                ('id', models.AutoField(verbose_name='ID', serialize=False, auto_created=True, primary_key=True)),
+                ('value', models.TextField(null=True, blank=True)),
+                ('field', models.ForeignKey(verbose_name='Field', to='helpdesk.CustomField')),
+                ('ticket', models.ForeignKey(verbose_name='Ticket', to='helpdesk.Ticket')),
+            ],
+            options={
+                'verbose_name': 'Ticket custom field value',
+                'verbose_name_plural': 'Ticket custom field values',
+            },
+            bases=(models.Model,),
+        ),
+        migrations.CreateModel(
+            name='TicketDependency',
+            fields=[
+                ('id', models.AutoField(verbose_name='ID', serialize=False, auto_created=True, primary_key=True)),
+                ('depends_on', models.ForeignKey(related_name=b'depends_on', verbose_name='Depends On Ticket', to='helpdesk.Ticket')),
+                ('ticket', models.ForeignKey(related_name=b'ticketdependency', verbose_name='Ticket', to='helpdesk.Ticket')),
+            ],
+            options={
+                'verbose_name': 'Ticket dependency',
+                'verbose_name_plural': 'Ticket dependencies',
+            },
+            bases=(models.Model,),
+        ),
+        migrations.CreateModel(
+            name='UserSettings',
+            fields=[
+                ('id', models.AutoField(verbose_name='ID', serialize=False, auto_created=True, primary_key=True)),
+                ('settings_pickled', models.TextField(help_text='This is a base64-encoded representation of a pickled Python dictionary. Do not change this field via the admin.', null=True, verbose_name='Settings Dictionary', blank=True)),
+                ('user', models.OneToOneField(to=settings.AUTH_USER_MODEL)),
+            ],
+            options={
+                'verbose_name': 'User Setting',
+                'verbose_name_plural': 'User Settings',
+            },
+            bases=(models.Model,),
+        ),
+        migrations.AlterUniqueTogether(
+            name='ticketdependency',
+            unique_together=set([('ticket', 'depends_on')]),
+        ),
+        migrations.AddField(
+            model_name='presetreply',
+            name='queues',
+            field=models.ManyToManyField(help_text='Leave blank to allow this reply to be used for all queues, or select those queues you wish to limit this reply to.', to='helpdesk.Queue', null=True, blank=True),
+            preserve_default=True,
+        ),
+        migrations.AddField(
+            model_name='ignoreemail',
+            name='queues',
+            field=models.ManyToManyField(help_text='Leave blank for this e-mail to be ignored on all queues, or select those queues you wish to ignore this e-mail for.', to='helpdesk.Queue', null=True, blank=True),
+            preserve_default=True,
+        ),
+        migrations.AddField(
+            model_name='followup',
+            name='ticket',
+            field=models.ForeignKey(verbose_name='Ticket', to='helpdesk.Ticket'),
+            preserve_default=True,
+        ),
+        migrations.AddField(
+            model_name='followup',
+            name='user',
+            field=models.ForeignKey(verbose_name='User', blank=True, to=settings.AUTH_USER_MODEL, null=True),
+            preserve_default=True,
+        ),
+        migrations.AddField(
+            model_name='escalationexclusion',
+            name='queues',
+            field=models.ManyToManyField(help_text='Leave blank for this exclusion to be applied to all queues, or select those queues you wish to exclude with this entry.', to='helpdesk.Queue', null=True, blank=True),
+            preserve_default=True,
+        ),
+        migrations.AddField(
+            model_name='attachment',
+            name='followup',
+            field=models.ForeignKey(verbose_name='Follow-up', to='helpdesk.FollowUp'),
+            preserve_default=True,
+        ),
+    ]
diff --git a/helpdesk/models.py b/helpdesk/models.py
index cd7dc895..76cb8047 100644
--- a/helpdesk/models.py
+++ b/helpdesk/models.py
@@ -7,12 +7,8 @@ models.py - Model (and hence database) definitions. This is the core of the
             helpdesk structure.
 """
 
-try:
-    from django.contrib.auth import get_user_model
-    User = get_user_model()
-except ImportError:
-    from django.contrib.auth.models import User
 from django.db import models
+from django.contrib.auth import get_user_model
 from django.conf import settings
 from django.utils.translation import ugettext_lazy as _, ugettext
 
@@ -288,7 +284,7 @@ class Ticket(models.Model):
         )
 
     assigned_to = models.ForeignKey(
-        User,
+        settings.AUTH_USER_MODEL,
         related_name='assigned_to',
         blank=True,
         null=True,
@@ -496,7 +492,7 @@ class FollowUp(models.Model):
 
     date = models.DateTimeField(
         _('Date'),
-        default = timezone.now()
+        default = timezone.now
         )
 
     title = models.CharField(
@@ -521,7 +517,7 @@ class FollowUp(models.Model):
         )
 
     user = models.ForeignKey(
-        User,
+        settings.AUTH_USER_MODEL,
         blank=True,
         null=True,
         verbose_name=_('User'),
@@ -919,7 +915,7 @@ class SavedSearch(models.Model):
          etc...
     """
     user = models.ForeignKey(
-        User,
+        settings.AUTH_USER_MODEL,
         verbose_name=_('User'),
         )
 
@@ -961,7 +957,7 @@ class UserSettings(models.Model):
     We should always refer to user.usersettings.settings['setting_name'].
     """
 
-    user = models.OneToOneField(User)
+    user = models.OneToOneField(settings.AUTH_USER_MODEL)
 
     settings_pickled = models.TextField(
         _('Settings Dictionary'),
@@ -1005,11 +1001,12 @@ def create_usersettings(sender, created_models=[], instance=None, created=False,
     'DoesNotExist: UserSettings matching query does not exist.' errors.
     """
     from helpdesk.settings import DEFAULT_USER_SETTINGS
-    if sender == User and created:
+    if sender == settings.AUTH_USER_MODEL and created:
         # This is a new user, so lets create their settings entry.
         s, created = UserSettings.objects.get_or_create(user=instance, defaults={'settings': DEFAULT_USER_SETTINGS})
         s.save()
     elif UserSettings in created_models:
+        User = get_user_model()
         # We just created the UserSettings model, lets create a UserSettings
         # entry for each existing user. This will only happen once (at install
         # time, or at upgrade) when the UserSettings model doesn't already
@@ -1022,7 +1019,11 @@ def create_usersettings(sender, created_models=[], instance=None, created=False,
                 s.save()
 
 models.signals.post_syncdb.connect(create_usersettings)
-models.signals.post_save.connect(create_usersettings, sender=User)
+try:
+    models.signals.post_save.connect(create_usersettings, sender=settings.AUTH_USER_MODEL)
+except:
+    signal_user = get_user_model()
+    models.signals.post_save.connect(create_usersettings, sender=signal_user)
 
 class IgnoreEmail(models.Model):
     """
@@ -1119,7 +1120,7 @@ class TicketCC(models.Model):
         )
 
     user = models.ForeignKey(
-        User,
+        settings.AUTH_USER_MODEL,
         blank=True,
         null=True,
         help_text=_('User who wishes to receive updates for this ticket.'),
@@ -1136,12 +1137,14 @@ class TicketCC(models.Model):
     can_view = models.BooleanField(
         _('Can View Ticket?'),
         blank=True,
+        default=False,
         help_text=_('Can this CC login to view the ticket details?'),
         )
 
     can_update = models.BooleanField(
         _('Can Update Ticket?'),
         blank=True,
+        default=False,
         help_text=_('Can this CC login and update the ticket?'),
         )
 
@@ -1163,8 +1166,8 @@ class TicketCC(models.Model):
         return u'%s for %s' % (self.display, self.ticket.title)
 
 class CustomFieldManager(models.Manager):
-    def get_query_set(self):
-        return super(CustomFieldManager, self).get_query_set().order_by('ordering')
+    def get_queryset(self):
+        return super(CustomFieldManager, self).get_queryset().order_by('ordering')
 
 
 class CustomField(models.Model):
@@ -1258,11 +1261,13 @@ class CustomField(models.Model):
     required = models.BooleanField(
         _('Required?'),
         help_text=_('Does the user have to enter a value for this field?'),
+        default=False,
         )
 
     staff_only = models.BooleanField(
         _('Staff Only?'),
         help_text=_('If this is ticked, then the public submission form will NOT show this field'),
+        default=False,
         )
 
     objects = CustomFieldManager()
diff --git a/helpdesk/south_migrations/0001_initial.py b/helpdesk/south_migrations/0001_initial.py
new file mode 100644
index 00000000..57716b45
--- /dev/null
+++ b/helpdesk/south_migrations/0001_initial.py
@@ -0,0 +1,490 @@
+# encoding: utf-8
+import datetime
+from south.db import db
+from south.v2 import SchemaMigration
+from django.db import models
+
+class Migration(SchemaMigration):
+
+    def forwards(self, orm):
+        
+        # Adding model 'Queue'
+        db.create_table('helpdesk_queue', (
+            ('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
+            ('title', self.gf('django.db.models.fields.CharField')(max_length=100)),
+            ('slug', self.gf('django.db.models.fields.SlugField')(max_length=50, db_index=True)),
+            ('email_address', self.gf('django.db.models.fields.EmailField')(max_length=75, null=True, blank=True)),
+            ('locale', self.gf('django.db.models.fields.CharField')(max_length=10, null=True, blank=True)),
+            ('allow_public_submission', self.gf('django.db.models.fields.BooleanField')(default=False)),
+            ('allow_email_submission', self.gf('django.db.models.fields.BooleanField')(default=False)),
+            ('escalate_days', self.gf('django.db.models.fields.IntegerField')(null=True, blank=True)),
+            ('new_ticket_cc', self.gf('django.db.models.fields.CharField')(max_length=200, null=True, blank=True)),
+            ('updated_ticket_cc', self.gf('django.db.models.fields.CharField')(max_length=200, null=True, blank=True)),
+            ('email_box_type', self.gf('django.db.models.fields.CharField')(max_length=5, null=True, blank=True)),
+            ('email_box_host', self.gf('django.db.models.fields.CharField')(max_length=200, null=True, blank=True)),
+            ('email_box_port', self.gf('django.db.models.fields.IntegerField')(null=True, blank=True)),
+            ('email_box_ssl', self.gf('django.db.models.fields.BooleanField')(default=False)),
+            ('email_box_user', self.gf('django.db.models.fields.CharField')(max_length=200, null=True, blank=True)),
+            ('email_box_pass', self.gf('django.db.models.fields.CharField')(max_length=200, null=True, blank=True)),
+            ('email_box_imap_folder', self.gf('django.db.models.fields.CharField')(max_length=100, null=True, blank=True)),
+            ('email_box_interval', self.gf('django.db.models.fields.IntegerField')(default='5', null=True, blank=True)),
+            ('email_box_last_check', self.gf('django.db.models.fields.DateTimeField')(null=True, blank=True)),
+        ))
+        db.send_create_signal('helpdesk', ['Queue'])
+
+        # Adding model 'Ticket'
+        db.create_table('helpdesk_ticket', (
+            ('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
+            ('title', self.gf('django.db.models.fields.CharField')(max_length=200)),
+            ('queue', self.gf('django.db.models.fields.related.ForeignKey')(to=orm['helpdesk.Queue'])),
+            ('created', self.gf('django.db.models.fields.DateTimeField')(blank=True)),
+            ('modified', self.gf('django.db.models.fields.DateTimeField')(blank=True)),
+            ('submitter_email', self.gf('django.db.models.fields.EmailField')(max_length=75, null=True, blank=True)),
+            ('assigned_to', self.gf('django.db.models.fields.related.ForeignKey')(related_name='assigned_to', blank=True, null=True, to=orm['auth.User'])),
+            ('status', self.gf('django.db.models.fields.IntegerField')(default=1)),
+            ('on_hold', self.gf('django.db.models.fields.BooleanField')(default=False)),
+            ('description', self.gf('django.db.models.fields.TextField')(null=True, blank=True)),
+            ('resolution', self.gf('django.db.models.fields.TextField')(null=True, blank=True)),
+            ('priority', self.gf('django.db.models.fields.IntegerField')(default=3, blank=3)),
+            ('last_escalation', self.gf('django.db.models.fields.DateTimeField')(null=True, blank=True)),
+        ))
+        db.send_create_signal('helpdesk', ['Ticket'])
+
+        # Adding model 'FollowUp'
+        db.create_table('helpdesk_followup', (
+            ('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
+            ('ticket', self.gf('django.db.models.fields.related.ForeignKey')(to=orm['helpdesk.Ticket'])),
+            ('date', self.gf('django.db.models.fields.DateTimeField')(default=datetime.datetime(2011, 4, 27, 15, 17, 4, 272904))),
+            ('title', self.gf('django.db.models.fields.CharField')(max_length=200, null=True, blank=True)),
+            ('comment', self.gf('django.db.models.fields.TextField')(null=True, blank=True)),
+            ('public', self.gf('django.db.models.fields.BooleanField')(default=False)),
+            ('user', self.gf('django.db.models.fields.related.ForeignKey')(to=orm['auth.User'], null=True, blank=True)),
+            ('new_status', self.gf('django.db.models.fields.IntegerField')(null=True, blank=True)),
+        ))
+        db.send_create_signal('helpdesk', ['FollowUp'])
+
+        # Adding model 'TicketChange'
+        db.create_table('helpdesk_ticketchange', (
+            ('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
+            ('followup', self.gf('django.db.models.fields.related.ForeignKey')(to=orm['helpdesk.FollowUp'])),
+            ('field', self.gf('django.db.models.fields.CharField')(max_length=100)),
+            ('old_value', self.gf('django.db.models.fields.TextField')(null=True, blank=True)),
+            ('new_value', self.gf('django.db.models.fields.TextField')(null=True, blank=True)),
+        ))
+        db.send_create_signal('helpdesk', ['TicketChange'])
+
+        # Adding model 'Attachment'
+        db.create_table('helpdesk_attachment', (
+            ('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
+            ('followup', self.gf('django.db.models.fields.related.ForeignKey')(to=orm['helpdesk.FollowUp'])),
+            ('file', self.gf('django.db.models.fields.files.FileField')(max_length=100)),
+            ('filename', self.gf('django.db.models.fields.CharField')(max_length=100)),
+            ('mime_type', self.gf('django.db.models.fields.CharField')(max_length=30)),
+            ('size', self.gf('django.db.models.fields.IntegerField')()),
+        ))
+        db.send_create_signal('helpdesk', ['Attachment'])
+
+        # Adding model 'PreSetReply'
+        db.create_table('helpdesk_presetreply', (
+            ('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
+            ('name', self.gf('django.db.models.fields.CharField')(max_length=100)),
+            ('body', self.gf('django.db.models.fields.TextField')()),
+        ))
+        db.send_create_signal('helpdesk', ['PreSetReply'])
+
+        # Adding M2M table for field queues on 'PreSetReply'
+        db.create_table('helpdesk_presetreply_queues', (
+            ('id', models.AutoField(verbose_name='ID', primary_key=True, auto_created=True)),
+            ('presetreply', models.ForeignKey(orm['helpdesk.presetreply'], null=False)),
+            ('queue', models.ForeignKey(orm['helpdesk.queue'], null=False))
+        ))
+        db.create_unique('helpdesk_presetreply_queues', ['presetreply_id', 'queue_id'])
+
+        # Adding model 'EscalationExclusion'
+        db.create_table('helpdesk_escalationexclusion', (
+            ('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
+            ('name', self.gf('django.db.models.fields.CharField')(max_length=100)),
+            ('date', self.gf('django.db.models.fields.DateField')()),
+        ))
+        db.send_create_signal('helpdesk', ['EscalationExclusion'])
+
+        # Adding M2M table for field queues on 'EscalationExclusion'
+        db.create_table('helpdesk_escalationexclusion_queues', (
+            ('id', models.AutoField(verbose_name='ID', primary_key=True, auto_created=True)),
+            ('escalationexclusion', models.ForeignKey(orm['helpdesk.escalationexclusion'], null=False)),
+            ('queue', models.ForeignKey(orm['helpdesk.queue'], null=False))
+        ))
+        db.create_unique('helpdesk_escalationexclusion_queues', ['escalationexclusion_id', 'queue_id'])
+
+        # Adding model 'EmailTemplate'
+        db.create_table('helpdesk_emailtemplate', (
+            ('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
+            ('template_name', self.gf('django.db.models.fields.CharField')(max_length=100)),
+            ('subject', self.gf('django.db.models.fields.CharField')(max_length=100)),
+            ('heading', self.gf('django.db.models.fields.CharField')(max_length=100)),
+            ('plain_text', self.gf('django.db.models.fields.TextField')()),
+            ('html', self.gf('django.db.models.fields.TextField')()),
+            ('locale', self.gf('django.db.models.fields.CharField')(max_length=10, null=True, blank=True)),
+        ))
+        db.send_create_signal('helpdesk', ['EmailTemplate'])
+
+        # Adding model 'KBCategory'
+        db.create_table('helpdesk_kbcategory', (
+            ('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
+            ('title', self.gf('django.db.models.fields.CharField')(max_length=100)),
+            ('slug', self.gf('django.db.models.fields.SlugField')(max_length=50, db_index=True)),
+            ('description', self.gf('django.db.models.fields.TextField')()),
+        ))
+        db.send_create_signal('helpdesk', ['KBCategory'])
+
+        # Adding model 'KBItem'
+        db.create_table('helpdesk_kbitem', (
+            ('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
+            ('category', self.gf('django.db.models.fields.related.ForeignKey')(to=orm['helpdesk.KBCategory'])),
+            ('title', self.gf('django.db.models.fields.CharField')(max_length=100)),
+            ('question', self.gf('django.db.models.fields.TextField')()),
+            ('answer', self.gf('django.db.models.fields.TextField')()),
+            ('votes', self.gf('django.db.models.fields.IntegerField')(default=0)),
+            ('recommendations', self.gf('django.db.models.fields.IntegerField')(default=0)),
+            ('last_updated', self.gf('django.db.models.fields.DateTimeField')(blank=True)),
+        ))
+        db.send_create_signal('helpdesk', ['KBItem'])
+
+        # Adding model 'SavedSearch'
+        db.create_table('helpdesk_savedsearch', (
+            ('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
+            ('user', self.gf('django.db.models.fields.related.ForeignKey')(to=orm['auth.User'])),
+            ('title', self.gf('django.db.models.fields.CharField')(max_length=100)),
+            ('shared', self.gf('django.db.models.fields.BooleanField')(default=False)),
+            ('query', self.gf('django.db.models.fields.TextField')()),
+        ))
+        db.send_create_signal('helpdesk', ['SavedSearch'])
+
+        # Adding model 'UserSettings'
+        db.create_table('helpdesk_usersettings', (
+            ('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
+            ('user', self.gf('django.db.models.fields.related.OneToOneField')(to=orm['auth.User'], unique=True)),
+            ('settings_pickled', self.gf('django.db.models.fields.TextField')(null=True, blank=True)),
+        ))
+        db.send_create_signal('helpdesk', ['UserSettings'])
+
+        # Adding model 'IgnoreEmail'
+        db.create_table('helpdesk_ignoreemail', (
+            ('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
+            ('name', self.gf('django.db.models.fields.CharField')(max_length=100)),
+            ('date', self.gf('django.db.models.fields.DateField')(blank=True)),
+            ('email_address', self.gf('django.db.models.fields.CharField')(max_length=150)),
+            ('keep_in_mailbox', self.gf('django.db.models.fields.BooleanField')(default=False)),
+        ))
+        db.send_create_signal('helpdesk', ['IgnoreEmail'])
+
+        # Adding M2M table for field queues on 'IgnoreEmail'
+        db.create_table('helpdesk_ignoreemail_queues', (
+            ('id', models.AutoField(verbose_name='ID', primary_key=True, auto_created=True)),
+            ('ignoreemail', models.ForeignKey(orm['helpdesk.ignoreemail'], null=False)),
+            ('queue', models.ForeignKey(orm['helpdesk.queue'], null=False))
+        ))
+        db.create_unique('helpdesk_ignoreemail_queues', ['ignoreemail_id', 'queue_id'])
+
+        # Adding model 'TicketCC'
+        db.create_table('helpdesk_ticketcc', (
+            ('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
+            ('ticket', self.gf('django.db.models.fields.related.ForeignKey')(to=orm['helpdesk.Ticket'])),
+            ('user', self.gf('django.db.models.fields.related.ForeignKey')(to=orm['auth.User'], null=True, blank=True)),
+            ('email', self.gf('django.db.models.fields.EmailField')(max_length=75, null=True, blank=True)),
+            ('can_view', self.gf('django.db.models.fields.BooleanField')(default=False)),
+            ('can_update', self.gf('django.db.models.fields.BooleanField')(default=False)),
+        ))
+        db.send_create_signal('helpdesk', ['TicketCC'])
+
+        # Adding model 'CustomField'
+        db.create_table('helpdesk_customfield', (
+            ('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
+            ('name', self.gf('django.db.models.fields.SlugField')(max_length=50, unique=True, db_index=True)),
+            ('label', self.gf('django.db.models.fields.CharField')(max_length='30')),
+            ('help_text', self.gf('django.db.models.fields.TextField')(null=True, blank=True)),
+            ('data_type', self.gf('django.db.models.fields.CharField')(max_length=100)),
+            ('max_length', self.gf('django.db.models.fields.IntegerField')(null=True, blank=True)),
+            ('decimal_places', self.gf('django.db.models.fields.IntegerField')(null=True, blank=True)),
+            ('list_values', self.gf('django.db.models.fields.TextField')(null=True, blank=True)),
+            ('required', self.gf('django.db.models.fields.BooleanField')(default=False)),
+            ('staff_only', self.gf('django.db.models.fields.BooleanField')(default=False)),
+        ))
+        db.send_create_signal('helpdesk', ['CustomField'])
+
+        # Adding model 'TicketCustomFieldValue'
+        db.create_table('helpdesk_ticketcustomfieldvalue', (
+            ('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
+            ('ticket', self.gf('django.db.models.fields.related.ForeignKey')(to=orm['helpdesk.Ticket'])),
+            ('field', self.gf('django.db.models.fields.related.ForeignKey')(to=orm['helpdesk.CustomField'])),
+            ('value', self.gf('django.db.models.fields.TextField')(null=True, blank=True)),
+        ))
+        db.send_create_signal('helpdesk', ['TicketCustomFieldValue'])
+
+        # Adding unique constraint on 'TicketCustomFieldValue', fields ['ticket', 'field']
+        db.create_unique('helpdesk_ticketcustomfieldvalue', ['ticket_id', 'field_id'])
+
+
+    def backwards(self, orm):
+        
+        # Removing unique constraint on 'TicketCustomFieldValue', fields ['ticket', 'field']
+        db.delete_unique('helpdesk_ticketcustomfieldvalue', ['ticket_id', 'field_id'])
+
+        # Deleting model 'Queue'
+        db.delete_table('helpdesk_queue')
+
+        # Deleting model 'Ticket'
+        db.delete_table('helpdesk_ticket')
+
+        # Deleting model 'FollowUp'
+        db.delete_table('helpdesk_followup')
+
+        # Deleting model 'TicketChange'
+        db.delete_table('helpdesk_ticketchange')
+
+        # Deleting model 'Attachment'
+        db.delete_table('helpdesk_attachment')
+
+        # Deleting model 'PreSetReply'
+        db.delete_table('helpdesk_presetreply')
+
+        # Removing M2M table for field queues on 'PreSetReply'
+        db.delete_table('helpdesk_presetreply_queues')
+
+        # Deleting model 'EscalationExclusion'
+        db.delete_table('helpdesk_escalationexclusion')
+
+        # Removing M2M table for field queues on 'EscalationExclusion'
+        db.delete_table('helpdesk_escalationexclusion_queues')
+
+        # Deleting model 'EmailTemplate'
+        db.delete_table('helpdesk_emailtemplate')
+
+        # Deleting model 'KBCategory'
+        db.delete_table('helpdesk_kbcategory')
+
+        # Deleting model 'KBItem'
+        db.delete_table('helpdesk_kbitem')
+
+        # Deleting model 'SavedSearch'
+        db.delete_table('helpdesk_savedsearch')
+
+        # Deleting model 'UserSettings'
+        db.delete_table('helpdesk_usersettings')
+
+        # Deleting model 'IgnoreEmail'
+        db.delete_table('helpdesk_ignoreemail')
+
+        # Removing M2M table for field queues on 'IgnoreEmail'
+        db.delete_table('helpdesk_ignoreemail_queues')
+
+        # Deleting model 'TicketCC'
+        db.delete_table('helpdesk_ticketcc')
+
+        # Deleting model 'CustomField'
+        db.delete_table('helpdesk_customfield')
+
+        # Deleting model 'TicketCustomFieldValue'
+        db.delete_table('helpdesk_ticketcustomfieldvalue')
+
+
+    models = {
+        'auth.group': {
+            'Meta': {'object_name': 'Group'},
+            'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
+            'name': ('django.db.models.fields.CharField', [], {'max_length': '80', 'unique': 'True'}),
+            'permissions': ('django.db.models.fields.related.ManyToManyField', [], {'to': "orm['auth.Permission']", 'symmetrical': 'False', 'blank': 'True'})
+        },
+        'auth.permission': {
+            'Meta': {'ordering': "('content_type__app_label', 'content_type__model', 'codename')", 'unique_together': "(('content_type', 'codename'),)", 'object_name': 'Permission'},
+            'codename': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
+            'content_type': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['contenttypes.ContentType']"}),
+            'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
+            'name': ('django.db.models.fields.CharField', [], {'max_length': '50'})
+        },
+        'auth.user': {
+            'Meta': {'object_name': 'User'},
+            'date_joined': ('django.db.models.fields.DateTimeField', [], {'default': 'datetime.datetime.now'}),
+            'email': ('django.db.models.fields.EmailField', [], {'max_length': '75', 'blank': 'True'}),
+            'first_name': ('django.db.models.fields.CharField', [], {'max_length': '30', 'blank': 'True'}),
+            'groups': ('django.db.models.fields.related.ManyToManyField', [], {'to': "orm['auth.Group']", 'symmetrical': 'False', 'blank': 'True'}),
+            'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
+            'is_active': ('django.db.models.fields.BooleanField', [], {'default': 'True'}),
+            'is_staff': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
+            'is_superuser': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
+            'last_login': ('django.db.models.fields.DateTimeField', [], {'default': 'datetime.datetime.now'}),
+            'last_name': ('django.db.models.fields.CharField', [], {'max_length': '30', 'blank': 'True'}),
+            'password': ('django.db.models.fields.CharField', [], {'max_length': '128'}),
+            'user_permissions': ('django.db.models.fields.related.ManyToManyField', [], {'to': "orm['auth.Permission']", 'symmetrical': 'False', 'blank': 'True'}),
+            'username': ('django.db.models.fields.CharField', [], {'max_length': '30', 'unique': 'True'})
+        },
+        'contenttypes.contenttype': {
+            'Meta': {'ordering': "('name',)", 'unique_together': "(('app_label', 'model'),)", 'object_name': 'ContentType', 'db_table': "'django_content_type'"},
+            'app_label': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
+            'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
+            'model': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
+            'name': ('django.db.models.fields.CharField', [], {'max_length': '100'})
+        },
+        'helpdesk.attachment': {
+            'Meta': {'ordering': "['filename']", 'object_name': 'Attachment'},
+            'file': ('django.db.models.fields.files.FileField', [], {'max_length': '100'}),
+            'filename': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
+            'followup': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['helpdesk.FollowUp']"}),
+            'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
+            'mime_type': ('django.db.models.fields.CharField', [], {'max_length': '30'}),
+            'size': ('django.db.models.fields.IntegerField', [], {})
+        },
+        'helpdesk.customfield': {
+            'Meta': {'object_name': 'CustomField'},
+            'data_type': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
+            'decimal_places': ('django.db.models.fields.IntegerField', [], {'null': 'True', 'blank': 'True'}),
+            'help_text': ('django.db.models.fields.TextField', [], {'null': 'True', 'blank': 'True'}),
+            'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
+            'label': ('django.db.models.fields.CharField', [], {'max_length': "'30'"}),
+            'list_values': ('django.db.models.fields.TextField', [], {'null': 'True', 'blank': 'True'}),
+            'max_length': ('django.db.models.fields.IntegerField', [], {'null': 'True', 'blank': 'True'}),
+            'name': ('django.db.models.fields.SlugField', [], {'max_length': '50', 'unique': 'True', 'db_index': 'True'}),
+            'required': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
+            'staff_only': ('django.db.models.fields.BooleanField', [], {'default': 'False'})
+        },
+        'helpdesk.emailtemplate': {
+            'Meta': {'ordering': "['template_name', 'locale']", 'object_name': 'EmailTemplate'},
+            'heading': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
+            'html': ('django.db.models.fields.TextField', [], {}),
+            'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
+            'locale': ('django.db.models.fields.CharField', [], {'max_length': '10', 'null': 'True', 'blank': 'True'}),
+            'plain_text': ('django.db.models.fields.TextField', [], {}),
+            'subject': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
+            'template_name': ('django.db.models.fields.CharField', [], {'max_length': '100'})
+        },
+        'helpdesk.escalationexclusion': {
+            'Meta': {'object_name': 'EscalationExclusion'},
+            'date': ('django.db.models.fields.DateField', [], {}),
+            'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
+            'name': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
+            'queues': ('django.db.models.fields.related.ManyToManyField', [], {'to': "orm['helpdesk.Queue']", 'symmetrical': 'False', 'null': 'True', 'blank': 'True'})
+        },
+        'helpdesk.followup': {
+            'Meta': {'ordering': "['date']", 'object_name': 'FollowUp'},
+            'comment': ('django.db.models.fields.TextField', [], {'null': 'True', 'blank': 'True'}),
+            'date': ('django.db.models.fields.DateTimeField', [], {'default': 'datetime.datetime(2011, 4, 27, 15, 17, 4, 272904)'}),
+            'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
+            'new_status': ('django.db.models.fields.IntegerField', [], {'null': 'True', 'blank': 'True'}),
+            'public': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
+            'ticket': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['helpdesk.Ticket']"}),
+            'title': ('django.db.models.fields.CharField', [], {'max_length': '200', 'null': 'True', 'blank': 'True'}),
+            'user': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['auth.User']", 'null': 'True', 'blank': 'True'})
+        },
+        'helpdesk.ignoreemail': {
+            'Meta': {'object_name': 'IgnoreEmail'},
+            'date': ('django.db.models.fields.DateField', [], {'blank': 'True'}),
+            'email_address': ('django.db.models.fields.CharField', [], {'max_length': '150'}),
+            'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
+            'keep_in_mailbox': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
+            'name': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
+            'queues': ('django.db.models.fields.related.ManyToManyField', [], {'to': "orm['helpdesk.Queue']", 'symmetrical': 'False', 'null': 'True', 'blank': 'True'})
+        },
+        'helpdesk.kbcategory': {
+            'Meta': {'ordering': "['title']", 'object_name': 'KBCategory'},
+            'description': ('django.db.models.fields.TextField', [], {}),
+            'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
+            'slug': ('django.db.models.fields.SlugField', [], {'max_length': '50', 'db_index': 'True'}),
+            'title': ('django.db.models.fields.CharField', [], {'max_length': '100'})
+        },
+        'helpdesk.kbitem': {
+            'Meta': {'ordering': "['title']", 'object_name': 'KBItem'},
+            'answer': ('django.db.models.fields.TextField', [], {}),
+            'category': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['helpdesk.KBCategory']"}),
+            'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
+            'last_updated': ('django.db.models.fields.DateTimeField', [], {'blank': 'True'}),
+            'question': ('django.db.models.fields.TextField', [], {}),
+            'recommendations': ('django.db.models.fields.IntegerField', [], {'default': '0'}),
+            'title': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
+            'votes': ('django.db.models.fields.IntegerField', [], {'default': '0'})
+        },
+        'helpdesk.presetreply': {
+            'Meta': {'ordering': "['name']", 'object_name': 'PreSetReply'},
+            'body': ('django.db.models.fields.TextField', [], {}),
+            'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
+            'name': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
+            'queues': ('django.db.models.fields.related.ManyToManyField', [], {'to': "orm['helpdesk.Queue']", 'symmetrical': 'False', 'null': 'True', 'blank': 'True'})
+        },
+        'helpdesk.queue': {
+            'Meta': {'ordering': "('title',)", 'object_name': 'Queue'},
+            'allow_email_submission': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
+            'allow_public_submission': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
+            'email_address': ('django.db.models.fields.EmailField', [], {'max_length': '75', 'null': 'True', 'blank': 'True'}),
+            'email_box_host': ('django.db.models.fields.CharField', [], {'max_length': '200', 'null': 'True', 'blank': 'True'}),
+            'email_box_imap_folder': ('django.db.models.fields.CharField', [], {'max_length': '100', 'null': 'True', 'blank': 'True'}),
+            'email_box_interval': ('django.db.models.fields.IntegerField', [], {'default': "'5'", 'null': 'True', 'blank': 'True'}),
+            'email_box_last_check': ('django.db.models.fields.DateTimeField', [], {'null': 'True', 'blank': 'True'}),
+            'email_box_pass': ('django.db.models.fields.CharField', [], {'max_length': '200', 'null': 'True', 'blank': 'True'}),
+            'email_box_port': ('django.db.models.fields.IntegerField', [], {'null': 'True', 'blank': 'True'}),
+            'email_box_ssl': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
+            'email_box_type': ('django.db.models.fields.CharField', [], {'max_length': '5', 'null': 'True', 'blank': 'True'}),
+            'email_box_user': ('django.db.models.fields.CharField', [], {'max_length': '200', 'null': 'True', 'blank': 'True'}),
+            'escalate_days': ('django.db.models.fields.IntegerField', [], {'null': 'True', 'blank': 'True'}),
+            'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
+            'locale': ('django.db.models.fields.CharField', [], {'max_length': '10', 'null': 'True', 'blank': 'True'}),
+            'new_ticket_cc': ('django.db.models.fields.CharField', [], {'max_length': '200', 'null': 'True', 'blank': 'True'}),
+            'slug': ('django.db.models.fields.SlugField', [], {'max_length': '50', 'db_index': 'True'}),
+            'title': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
+            'updated_ticket_cc': ('django.db.models.fields.CharField', [], {'max_length': '200', 'null': 'True', 'blank': 'True'})
+        },
+        'helpdesk.savedsearch': {
+            'Meta': {'object_name': 'SavedSearch'},
+            'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
+            'query': ('django.db.models.fields.TextField', [], {}),
+            'shared': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
+            'title': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
+            'user': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['auth.User']"})
+        },
+        'helpdesk.ticket': {
+            'Meta': {'object_name': 'Ticket'},
+            'assigned_to': ('django.db.models.fields.related.ForeignKey', [], {'related_name': "'assigned_to'", 'blank': 'True', 'null': 'True', 'to': "orm['auth.User']"}),
+            'created': ('django.db.models.fields.DateTimeField', [], {'blank': 'True'}),
+            'description': ('django.db.models.fields.TextField', [], {'null': 'True', 'blank': 'True'}),
+            'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
+            'last_escalation': ('django.db.models.fields.DateTimeField', [], {'null': 'True', 'blank': 'True'}),
+            'modified': ('django.db.models.fields.DateTimeField', [], {'blank': 'True'}),
+            'on_hold': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
+            'priority': ('django.db.models.fields.IntegerField', [], {'default': '3', 'blank': '3'}),
+            'queue': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['helpdesk.Queue']"}),
+            'resolution': ('django.db.models.fields.TextField', [], {'null': 'True', 'blank': 'True'}),
+            'status': ('django.db.models.fields.IntegerField', [], {'default': '1'}),
+            'submitter_email': ('django.db.models.fields.EmailField', [], {'max_length': '75', 'null': 'True', 'blank': 'True'}),
+            'title': ('django.db.models.fields.CharField', [], {'max_length': '200'})
+        },
+        'helpdesk.ticketcc': {
+            'Meta': {'object_name': 'TicketCC'},
+            'can_update': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
+            'can_view': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
+            'email': ('django.db.models.fields.EmailField', [], {'max_length': '75', 'null': 'True', 'blank': 'True'}),
+            'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
+            'ticket': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['helpdesk.Ticket']"}),
+            'user': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['auth.User']", 'null': 'True', 'blank': 'True'})
+        },
+        'helpdesk.ticketchange': {
+            'Meta': {'object_name': 'TicketChange'},
+            'field': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
+            'followup': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['helpdesk.FollowUp']"}),
+            'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
+            'new_value': ('django.db.models.fields.TextField', [], {'null': 'True', 'blank': 'True'}),
+            'old_value': ('django.db.models.fields.TextField', [], {'null': 'True', 'blank': 'True'})
+        },
+        'helpdesk.ticketcustomfieldvalue': {
+            'Meta': {'unique_together': "(('ticket', 'field'),)", 'object_name': 'TicketCustomFieldValue'},
+            'field': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['helpdesk.CustomField']"}),
+            'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
+            'ticket': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['helpdesk.Ticket']"}),
+            'value': ('django.db.models.fields.TextField', [], {'null': 'True', 'blank': 'True'})
+        },
+        'helpdesk.usersettings': {
+            'Meta': {'object_name': 'UserSettings'},
+            'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
+            'settings_pickled': ('django.db.models.fields.TextField', [], {'null': 'True', 'blank': 'True'}),
+            'user': ('django.db.models.fields.related.OneToOneField', [], {'to': "orm['auth.User']", 'unique': 'True'})
+        }
+    }
+
+    complete_apps = ['helpdesk']
diff --git a/helpdesk/migrations/0002_auto__add_ticketdependency__add_unique_ticketdependency_ticket_depends.py b/helpdesk/south_migrations/0002_auto__add_ticketdependency__add_unique_ticketdependency_ticket_depends.py
similarity index 100%
rename from helpdesk/migrations/0002_auto__add_ticketdependency__add_unique_ticketdependency_ticket_depends.py
rename to helpdesk/south_migrations/0002_auto__add_ticketdependency__add_unique_ticketdependency_ticket_depends.py
diff --git a/helpdesk/migrations/0003_auto__add_field_customfield_ordering.py b/helpdesk/south_migrations/0003_auto__add_field_customfield_ordering.py
similarity index 100%
rename from helpdesk/migrations/0003_auto__add_field_customfield_ordering.py
rename to helpdesk/south_migrations/0003_auto__add_field_customfield_ordering.py
diff --git a/helpdesk/migrations/0004_auto__add_field_ticket_due_date.py b/helpdesk/south_migrations/0004_auto__add_field_ticket_due_date.py
similarity index 100%
rename from helpdesk/migrations/0004_auto__add_field_ticket_due_date.py
rename to helpdesk/south_migrations/0004_auto__add_field_ticket_due_date.py
diff --git a/helpdesk/migrations/0005_auto__add_field_customfield_empty_selection_list.py b/helpdesk/south_migrations/0005_auto__add_field_customfield_empty_selection_list.py
similarity index 100%
rename from helpdesk/migrations/0005_auto__add_field_customfield_empty_selection_list.py
rename to helpdesk/south_migrations/0005_auto__add_field_customfield_empty_selection_list.py
diff --git a/helpdesk/migrations/0006_auto__add_field_ticket_tags.py b/helpdesk/south_migrations/0006_auto__add_field_ticket_tags.py
similarity index 100%
rename from helpdesk/migrations/0006_auto__add_field_ticket_tags.py
rename to helpdesk/south_migrations/0006_auto__add_field_ticket_tags.py
diff --git a/helpdesk/migrations/0007_auto__chg_field_attachment_mime_type.py b/helpdesk/south_migrations/0007_auto__chg_field_attachment_mime_type.py
similarity index 100%
rename from helpdesk/migrations/0007_auto__chg_field_attachment_mime_type.py
rename to helpdesk/south_migrations/0007_auto__chg_field_attachment_mime_type.py
diff --git a/helpdesk/migrations/0008_auto__chg_field_attachment_file__del_unique_ticketcustomfieldvalue_tic.py b/helpdesk/south_migrations/0008_auto__chg_field_attachment_file__del_unique_ticketcustomfieldvalue_tic.py
similarity index 100%
rename from helpdesk/migrations/0008_auto__chg_field_attachment_file__del_unique_ticketcustomfieldvalue_tic.py
rename to helpdesk/south_migrations/0008_auto__chg_field_attachment_file__del_unique_ticketcustomfieldvalue_tic.py
diff --git a/helpdesk/migrations/0009_auto__chg_field_attachment_filename.py b/helpdesk/south_migrations/0009_auto__chg_field_attachment_filename.py
similarity index 100%
rename from helpdesk/migrations/0009_auto__chg_field_attachment_filename.py
rename to helpdesk/south_migrations/0009_auto__chg_field_attachment_filename.py
diff --git a/helpdesk/south_migrations/__init__.py b/helpdesk/south_migrations/__init__.py
new file mode 100644
index 00000000..e69de29b
diff --git a/helpdesk/views/api.py b/helpdesk/views/api.py
index 7f40ec4b..611e9ff2 100644
--- a/helpdesk/views/api.py
+++ b/helpdesk/views/api.py
@@ -21,7 +21,7 @@ except ImportError:
 from django.http import HttpResponse
 from django.shortcuts import render_to_response
 from django.template import loader, Context
-from django.utils import simplejson
+import simplejson
 from django.views.decorators.csrf import csrf_exempt
 
 try: