Merge pull request #1119 from timthelion/standalone

Standalone helpdesk installation configuration
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Christopher Broderick 2023-10-15 11:14:31 +01:00 committed by GitHub
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@ -19,6 +19,7 @@ contributors reaching far beyond Jutda.
Complete documentation is available in the docs/ directory,
or online at http://django-helpdesk.readthedocs.org/.
Demo Quickstart
---------------
@ -54,25 +55,19 @@ to alert you to this shortcoming. There is no way around it, sorry.
Installation
------------
`django-helpdesk` requires:
* |standalone_icon| For **standalone** installation, refer to `standalone documentation <./docs/standalone.rst>`_.
* Python 3.8+
* Django 3.2 LTS or Django 4.*
* |django_icon| To **integrate** with an existing Django application, follow the guidelines in `installation documentation <./docs/install.rst>`_ and `configuration documentation <./docs/configuration.rst>`_.
You can quickly install the latest stable version of `django-helpdesk`
app via `pip`::
.. |standalone_icon| image:: helpdesk/static/helpdesk/img/icon512.png
:height: 24px
:width: 24px
:align: middle
pip install django-helpdesk
You may also check out the `master` branch on GitHub, and install manually::
python setup.py install
Either way, you will need to add `django-helpdesk` to an existing
Django project.
For further installation information see `docs/install.html`
and `docs/configuration.html`
.. |django_icon| image:: helpdesk/static/helpdesk/img/django-logo-positive.png
:height: 24px
:width: 60px
:align: middle
Developer Environment
---------------------

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@ -1,6 +1,10 @@
Installation
============
.. note::
For standalone installation, refer to the :doc:`standalone installation docs <standalone>`.
``django-helpdesk`` installation isn't difficult, but it requires you have a bit of existing know-how about Django.

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docs/standalone.rst Normal file
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@ -0,0 +1,108 @@
==============================
Django-Helpdesk Standalone Installation
==============================
Installation
------------
1. Clone the django-helpdesk repository:
.. code-block:: bash
git clone git@github.com:django-helpdesk/django-helpdesk.git
2. Go to the standalone helpdesk installation directory:
.. code-block:: bash
cd django-helpdesk/standalone
3. Execute the installation script:
.. code-block:: bash
./setup.sh
4. Start the services:
.. code-block:: bash
docker-compose up
Creating an Admin User
----------------------
1. List the running containers:
.. code-block:: bash
docker ps
2. Execute into the `standalone-django-helpdesk-1` container:
.. code-block:: bash
docker exec -it standalone-django-helpdesk-1 bash
3. Change directory to the application's root:
.. code-block:: bash
cd /opt/django-helpdesk/standalone
4. Create a superuser:
.. code-block:: bash
python3 manage.py createsuperuser
5. Visit `localhost:80` in your browser to access the server. Navigate to the `/admin` URL to set up new users. Ensure to configure the "Site" in the admin section for ticket email URLs to function correctly.
Configuration for Production Use
--------------------------------
1. Update the `Caddyfile` to replace the `localhost` URL with your desired production URL.
2. Modify the `docker-compose` file to adjust the paths. By default, files are stored in `/tmp`.
3. For custom configurations, bindmount a `local_settings.py` into `/opt/django-helpdesk/standalone/config/local_settings.py`.
4. To customize the logo in the top-left corner of the helpdesk:
.. code-block:: html
<style>
.navbar-brand {
background: url("https://www.libertyaces.com/files/liberty-logo.png") no-repeat;
background-size: auto;
width: 320px;
background-size: contain;
height: 40px;
text-align: right;
}
</style>
AWS SES Email Configuration
---------------------------
An example `local_settings` configuration for utilizing AWS SES for email:
.. code-block:: python
import os
DEFAULT_FROM_EMAIL = "support@bitswan.space"
SERVER_EMAIL = "support@bitswan.space"
AWS_ACCESS_KEY_ID = os.environ.get("AWS_ACCESS_KEY_ID")
EMAIL_BACKEND = "django_ses.SESBackend"
AWS_SES_REGION_NAME = "eu-west-1"
AWS_SES_REGION_ENDPOINT = "email.eu-west-1.amazonaws.com"
AWS_SECRET_ACCESS_KEY = os.environ.get("AWS_SECRET_ACCESS_KEY")
To integrate `django-ses`, bindmount a file to `/opt/extra-dependencies.txt` containing:
.. code-block:: text
django-ses
Ensure to update the `docker.env` file with your necessary secrets.

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@ -291,6 +291,7 @@ def imap_oauth_sync(q, logger, server):
except DeleteIgnoredTicketException:
server.store(num, '+FLAGS', '\\Deleted')
server.expunge()
logger.warn("Message %s was ignored and deleted from IMAP server" % num)
except TypeError as te:
@ -300,6 +301,7 @@ def imap_oauth_sync(q, logger, server):
else:
if ticket:
server.store(num, '+FLAGS', '\\Deleted')
server.expunge()
logger.info(
"Successfully processed message %s, deleted from IMAP server" % num)
else:

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@ -3,3 +3,4 @@ autopep8
flake8
pycodestyle
isort
freezegun

2
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@ -0,0 +1,2 @@
docker.env
db

3
standalone/Caddyfile Normal file
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@ -0,0 +1,3 @@
localhost {
reverse_proxy django-helpdesk:8000
}

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standalone/Dockerfile Normal file
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@ -0,0 +1,19 @@
FROM python:3.10-slim-bullseye
LABEL src=https://github.com/django-helpdesk/django-helpdesk
RUN apt-get update
RUN apt-get install -yqq \
postgresql-common \
postgresql-client \
cron
COPY requirements.txt /opt/django-helpdesk/requirements.txt
COPY standalone/extra-requirements.txt /opt/django-helpdesk/standalone/extra-requirements.txt
RUN pip3 install -r /opt/django-helpdesk/requirements.txt
RUN pip3 install -r /opt/django-helpdesk/standalone/extra-requirements.txt
COPY . /opt/django-helpdesk
WORKDIR /opt/django-helpdesk
RUN pip3 install -e .
RUN DJANGO_HELPDESK_SECRET_KEY=foo python3 standalone/manage.py collectstatic
RUN echo "* * * * * root . /etc/env && /usr/local/bin/python3 /opt/django-helpdesk/standalone/manage.py get_email >> /var/log/cron.log 2>&1" > /etc/crontab
RUN chmod 0644 /etc/crontab
ENTRYPOINT sh /opt/django-helpdesk/standalone/entrypoint.sh

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@ -0,0 +1,7 @@
Django-helpdesk standalone
-------------------------------
This is a standalone installation of Django-helpdesk allowing you to run django-helpdesk as a production standalone application in docker.
For installation instructions see [the documentation](../docs/standalone.rst)

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@ -0,0 +1,236 @@
"""
Django settings for django-helpdesk demodesk project.
For more information on this file, see
https://docs.djangoproject.com/en/1.11/topics/settings/
For the full list of settings and their values, see
https://docs.djangoproject.com/en/1.11/ref/settings/
"""
import os
# Build paths inside the project like this: os.path.join(BASE_DIR, ...)
BASE_DIR = os.path.dirname(os.path.dirname(os.path.abspath(__file__)))
# Quick-start development settings - unsuitable for production
# See https://docs.djangoproject.com/en/1.11/howto/deployment/checklist/
# Read SECRET_KEY from DJANGO_HELPDESK_SECRET_KEY env var
try:
SECRET_KEY = os.environ['DJANGO_HELPDESK_SECRET_KEY']
except KeyError:
raise Exception("DJANGO_HELPDESK_SECRET_KEY environment variable is not set")
# SECURITY WARNING: don't run with debug turned on in production!
DEBUG = False
ALLOWED_HOSTS = os.environ.get("DJANGO_HELPDESK_ALLOWED_HOSTS", "*, localhost, 0.0.0.0").split(",")
SECURE_PROXY_SSL_HEADER = ('HTTP_X_FORWARDED_PROTO', 'https')
SESSION_COOKIE_SECURE = True
CSRF_COOKIE_SECURE = True
# Application definition
INSTALLED_APPS = [
'django.contrib.admin',
'django.contrib.auth',
'django.contrib.contenttypes',
'django.contrib.sessions',
'django.contrib.messages',
'django.contrib.staticfiles',
'django.contrib.sites',
'django.contrib.humanize',
'bootstrap4form',
'account', # Required by pinax-teams
'pinax.invitations', # required by pinax-teams
'pinax.teams', # team support
'reversion', # required by pinax-teams
'helpdesk', # This is us!
'rest_framework', # required for the API
]
MIDDLEWARE = [
'django.middleware.security.SecurityMiddleware',
'django.contrib.sessions.middleware.SessionMiddleware',
'django.middleware.common.CommonMiddleware',
'django.middleware.csrf.CsrfViewMiddleware',
'django.contrib.auth.middleware.AuthenticationMiddleware',
'django.contrib.messages.middleware.MessageMiddleware',
'django.middleware.clickjacking.XFrameOptionsMiddleware',
"whitenoise.middleware.WhiteNoiseMiddleware",
]
ROOT_URLCONF = 'demo.demodesk.config.urls'
TEMPLATES = [
{
'BACKEND': 'django.template.backends.django.DjangoTemplates',
'DIRS': [],
'APP_DIRS': True,
'OPTIONS': {
'debug': True,
'context_processors': [
'django.template.context_processors.debug',
'django.template.context_processors.request',
'django.contrib.auth.context_processors.auth',
'django.contrib.messages.context_processors.messages',
],
},
},
]
WSGI_APPLICATION = 'standalone.config.wsgi.application'
# django-helpdesk configuration settings
# You can override django-helpdesk's defaults by redefining them here.
# To see what settings are available, see the docs/configuration.rst
# file for more information.
# Some common settings are below.
HELPDESK_DEFAULT_SETTINGS = {
'use_email_as_submitter': os.environ.get('HELPDESK_USE_EMAIL_AS_SUBMITTER', 'True') == 'True',
'email_on_ticket_assign': os.environ.get('HELPDESK_EMAIL_ON_TICKET_ASSIGN', 'True') == 'True',
'email_on_ticket_change': os.environ.get('HELPDESK_EMAIL_ON_TICKET_CHANGE', 'True') == 'True',
'login_view_ticketlist': os.environ.get('HELPDESK_LOGIN_VIEW_TICKETLIST', 'True') == 'True',
'email_on_ticket_apichange': os.environ.get('HELPDESK_EMAIL_ON_TICKET_APICHANGE', 'True') == 'True',
'preset_replies': os.environ.get('HELPDESK_PRESET_REPLIES', 'True') == 'True',
'tickets_per_page': os.environ.get('HELPDESK_TICKETS_PER_PAGE', '25'),
}
# Should the public web portal be enabled?
HELPDESK_PUBLIC_ENABLED = os.environ.get('HELPDESK_PUBLIC_ENABLED', 'True') == 'True'
HELPDESK_VIEW_A_TICKET_PUBLIC = os.environ.get('HELPDESK_VIEW_A_TICKET_PUBLIC', 'True') == 'True'
HELPDESK_SUBMIT_A_TICKET_PUBLIC = os.environ.get('HELPDESK_SUBMIT_A_TICKET_PUBLIC', 'True') == 'True'
# Should the Knowledgebase be enabled?
HELPDESK_KB_ENABLED = os.environ.get('HELPDESK_KB_ENABLED', 'True') == 'True'
HELPDESK_TICKETS_TIMELINE_ENABLED = os.environ.get('HELPDESK_TICKETS_TIMELINE_ENABLED', 'True') == 'True'
# Allow users to change their passwords
HELPDESK_SHOW_CHANGE_PASSWORD = os.environ.get('HELPDESK_SHOW_CHANGE_PASSWORD', 'True') == 'True'
# Activate the API
HELPDESK_ACTIVATE_API_ENDPOINT = os.environ.get('HELPDESK_ACTIVATE_API_ENDPOINT', 'True') == 'True'
# Instead of showing the public web portal first,
# we can instead redirect users straight to the login page.
HELPDESK_REDIRECT_TO_LOGIN_BY_DEFAULT = os.environ.get('HELPDESK_REDIRECT_TO_LOGIN_BY_DEFAULT', 'False') == 'True'
LOGIN_URL = 'helpdesk:login'
LOGIN_REDIRECT_URL = 'helpdesk:home'
DATABASES = {
# Setup postgress db with postgres as host and db name and read password from env var
'default': {
'ENGINE': 'django.db.backends.postgresql',
'NAME': os.environ.get('POSTGRES_DB', 'postgres'),
'USER': os.environ.get('POSTGRES_USER', 'postgres'),
'PASSWORD': os.environ.get('POSTGRES_PASSWORD', 'postgres'),
'HOST': os.environ.get('POSTGRES_HOST', 'postgres'),
'PORT': os.environ.get('POSTGRES_PORT', '5432'),
}
}
# Sites
# - this allows hosting of more than one site from a single server,
# in practice you can probably just leave this default if you only
# host a single site, but read more in the docs:
# https://docs.djangoproject.com/en/1.11/ref/contrib/sites/
SITE_ID = 1
# Sessions
# https://docs.djangoproject.com/en/1.11/topics/http/sessions
SESSION_COOKIE_AGE = 86400 # = 1 day
# Password validation
# https://docs.djangoproject.com/en/1.11/ref/settings/#auth-password-validators
AUTH_PASSWORD_VALIDATORS = [
{
'NAME': 'django.contrib.auth.password_validation.UserAttributeSimilarityValidator',
},
{
'NAME': 'django.contrib.auth.password_validation.MinimumLengthValidator',
},
{
'NAME': 'django.contrib.auth.password_validation.CommonPasswordValidator',
},
{
'NAME': 'django.contrib.auth.password_validation.NumericPasswordValidator',
},
]
# Email
# https://docs.djangoproject.com/en/1.11/topics/email/
# This demo uses the console backend, which simply prints emails to the console
# rather than actually sending them out.
DEFAULT_FROM_EMAIL = os.environ.get('DEFAULT_FROM_EMAIL', 'example@example.com')
SERVER_EMAIL = os.environ.get('SERVER_EMAIL', 'example@example.com')
if os.environ.get('EMAIL_HOST', None):
EMAIL_BACKEND = 'django.core.mail.backends.smtp.EmailBackend'
try:
EMAIL_HOST = os.environ['EMAIL_HOST']
except KeyError:
raise ImproperlyConfigured('Please set the EMAIL_HOST environment variable.')
try:
EMAIL_PORT = os.environ['EMAIL_PORT']
except KeyError:
raise ImproperlyConfigured('Please set the EMAIL_PORT environment variable.')
else:
EMAIL_BACKEND = 'django.core.mail.backends.console.EmailBackend'
# Internationalization
# https://docs.djangoproject.com/en/1.11/topics/i18n/
# By default, django-helpdesk uses en, but other languages are also available.
# The most complete translations are: es-MX, ru, zh-Hans
# Contribute to our translations via Transifex if you can!
# See CONTRIBUTING.rst for more info.
LANGUAGE_CODE = 'en-US'
TIME_ZONE = 'UTC'
USE_I18N = True
USE_L10N = True
USE_TZ = True
# Static files (CSS, JavaScript, Images)
# https://docs.djangoproject.com/en/1.11/howto/static-files/
def normpath(*args):
return os.path.normpath(os.path.abspath(os.path.join(*args)))
PROJECT_ROOT = normpath(__file__, "..", "..")
STATIC_ROOT = os.environ.get("DJANGO_HELPDESK_STATIC_ROOT", normpath(PROJECT_ROOT, "static"))
STATIC_URL = os.environ.get("DJANGO_HELPDESK_STATIC_URL", "/static/")
# MEDIA_ROOT is where media uploads are stored.
# We set this to a directory to host file attachments created
# with tickets.
MEDIA_URL = '/media/'
MEDIA_ROOT = '/data/media'
# for Django 3.2+, set default for autofields:
DEFAULT_AUTO_FIELD = 'django.db.models.AutoField'
try:
from .local_settings import *
except ImportError:
pass

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@ -0,0 +1,32 @@
"""django-helpdesk demodesk URL Configuration
The `urlpatterns` list routes URLs to views. For more information please see:
https://docs.djangoproject.com/en/1.10/topics/http/urls/
Examples:
Function views
1. Add an import: from my_app import views
2. Add a URL to urlpatterns: url(r'^$', views.home, name='home')
Class-based views
1. Add an import: from other_app.views import Home
2. Add a URL to urlpatterns: url(r'^$', Home.as_view(), name='home')
Including another URLconf
1. Import the include() function: from django.conf.urls import url, include
2. Add a URL to urlpatterns: url(r'^blog/', include('blog.urls'))
"""
from django.conf import settings
from django.conf.urls.static import static
from django.contrib import admin
from django.urls import include, path
# The following uses the static() helper function,
# which only works when in development mode (using DEBUG).
# For a real deployment, you'd have to properly configure a media server.
# For more information, see:
# https://docs.djangoproject.com/en/1.10/howto/static-files/
urlpatterns = [
path('admin/', admin.site.urls),
path('', include('helpdesk.urls', namespace='helpdesk')),
path('api/auth/', include('rest_framework.urls', namespace='rest_framework'))
] + static(settings.MEDIA_URL, document_root=settings.MEDIA_ROOT)

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@ -0,0 +1,17 @@
"""
WSGI config for django-helpdesk demodesk project.
It exposes the WSGI callable as a module-level variable named ``application``.
For more information on this file, see
https://docs.djangoproject.com/en/1.10/howto/deployment/wsgi/
"""
from django.core.wsgi import get_wsgi_application
import os
os.environ.setdefault("DJANGO_SETTINGS_MODULE", "standalone.config.settings")
application = get_wsgi_application()

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@ -0,0 +1,10 @@
<style>
.navbar-brand {
background: url("https://www.libertyaces.com/files/liberty-logo.png") no-repeat;
background-size: auto;
width: 320px;
background-size: contain;
height: 40px;
text-align: right;
}
</style>

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@ -0,0 +1,30 @@
version: '2'
services:
caddy:
image: caddy:2
restart: unless-stopped
volumes:
- /tmp/data/caddy/data:/data
- /tmp/data/caddy/config:/config
- ./Caddyfile:/etc/caddy/Caddyfile:r
ports:
- "80:80"
- "443:443"
django-helpdesk:
build:
context: ..
dockerfile: standalone/Dockerfile
user: root
volumes:
- /tmp/django-helpdesk-data:/data/
- ./custom_navigation_header.html:/opt/django-helpdesk/helpdesk/templates/helpdesk/custom_navigation_header.html:r
env_file: docker.env
depends_on:
- postgres
postgres:
image: postgres:12-bullseye
volumes:
- ./db:/var/lib/postgresql/data
env_file: docker.env

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@ -0,0 +1 @@

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#!/bin/bash
# Install extra deps from /opt/extra-deps.txt if it exists
if [ -f /opt/extra-dependencies.txt ]; then
pip install -r /opt/extra-dependencies.txt
fi
cd /opt/django-helpdesk/standalone/
if python manage.py showmigrations | grep '\[ \]\|^[a-z]' | grep '[ ]' -B 1; then
python manage.py migrate --noinput # Apply database migrations
fi
# Starting cron to check emails
printenv > /etc/env
env | awk -F= '{printf "export %s=\"%s\"\n", $1, $2}' > /etc/env
cron &&
# Start Gunicorn processes
echo Starting Gunicorn.
exec gunicorn standalone.config.wsgi:application \
--name django-helpdesk \
--bind 0.0.0.0:${GUNICORN_PORT:-"8000"} \
--workers ${GUNICORN_NUM_WORKERS:-"6"} \
--timeout ${GUNICORN_TIMEOUT:-"60"} \
--preload \
--log-level=debug \
--log-file=- \
--access-logfile=- \
"$@"

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@ -0,0 +1,3 @@
whitenoise
gunicorn
psycopg2-binary

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standalone/manage.py Executable file
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@ -0,0 +1,27 @@
#!/usr/bin/env python
import os
import sys
def main():
os.environ.setdefault("DJANGO_SETTINGS_MODULE", "standalone.config.settings")
try:
from django.core.management import execute_from_command_line
except ImportError:
# The above import may fail for some other reason. Ensure that the
# issue is really that Django is missing to avoid masking other
# exceptions on Python 2.
try:
import django
except ImportError:
raise ImportError(
"Couldn't import Django. Are you sure it's installed and "
"available on your PYTHONPATH environment variable? Did you "
"forget to activate a virtual environment?"
)
raise
execute_from_command_line(sys.argv)
if __name__ == "__main__":
main()

8
standalone/setup.sh Executable file
View File

@ -0,0 +1,8 @@
#!/bin/sh
# if docker.env does not exist create it from the template
if [ ! -f docker.env ]; then
cp docker.env.template docker.env
echo "DJANGO_HELPDESK_SECRET_KEY="$(mcookie) >> docker.env
echo "POSTGRES_PASSWORD="$(mcookie) >> docker.env
fi