First attempt at fixing issue #55, which adds the ability to update

multiple tickets at once (eg to delete them, or assign them to somebody 
else).

templates/helpdesk/ticket_list.html

@@ -7,6 +7,21 @@
 <script type='text/javascript' language='javascript'>
 $(document).ready(function() {
     $("#tabset > ul").tabs();
+
+    $("#select_all").click(function() {
+        $(".ticket_multi_select").attr('checked', true);
+        return false;
+    });
+    $("#select_none").click(function() {
+        $(".ticket_multi_select").attr('checked', false);
+        return false;
+    });
+    $("#select_inverse").click(function() {
+        $(".ticket_multi_select").each(function() {
+            $(this).attr('checked', !$(this).attr('checked'));
+        });
+        return false;
+    });
 });
 </script>
 {% endblock %}
@@ -112,12 +127,14 @@ $(document).ready(function() {
 </div>
 
 {{ search_message|safe }}
+<form method='post' action='{% url helpdesk_mass_update %}'>
 <table width='100%'>
-<tr class='row_tablehead'><td colspan='7'>{% trans "Tickets" %}</td></tr>
+<tr class='row_tablehead'><td colspan='8'>{% trans "Tickets" %}</td></tr>
-<tr class='row_columnheads'><th>#</th><th>{% trans "Pr" %}</th><th>{% trans "Title" %}</th><th>{% trans "Queue" %}</th><th>{% trans "Status" %}</th><th>{% trans "Created" %}</th><th>{% trans "Owner" %}</th></tr>
+<tr class='row_columnheads'><th>#</th><th>&nbsp;</th><th>{% trans "Pr" %}</th><th>{% trans "Title" %}</th><th>{% trans "Queue" %}</th><th>{% trans "Status" %}</th><th>{% trans "Created" %}</th><th>{% trans "Owner" %}</th></tr>
 {% if tickets %}{% for ticket in tickets %}
 <tr class='row_{% cycle odd,even %} row_hover'>
 <th><a href='{{ ticket.get_absolute_url }}'>{{ ticket.ticket }}</a></th>
+<td><input type='checkbox' name='ticket_id' value='{{ ticket.id }}' class='ticket_multi_select' /></td>
 <td>{{ ticket.get_priority_span }}</td>
 <th><a href='{{ ticket.get_absolute_url }}'>{{ ticket.title }}</a></th>
 <td>{{ ticket.queue }}</td>
@@ -130,4 +147,8 @@ $(document).ready(function() {
 {% endif %}
 </table>
 
+<p><label>Select: </label> <a href='#select_all' id='select_all'>All</a> <a href='#select_none' id='select_none'>None</a> <a href='#select_inverse' id='select_inverse'>Inverse</a></p>
+
+<p><label for='id_mass_action'>With Selected Tickets:</label> <select name='action' id='id_mass_action'><option value='take'>Take (Assign to me)</option><option value='delete'>Delete</option><optgroup label='Close'><option value='close'>Close (Don't Send E-Mail)</option><option value='close_public'>Close (Send E-Mail)</option></optgroup><optgroup label='Assign To'><option value='unassign'>Nobody (Unassign)</option>{% for u in user_choices %}<option value='assign_{{ u.id }}'>{{ u.username }}</option>{% endfor %}</optgroup></select> <input type='submit' value='Go' /></p>
+</form>
 {% endblock %}

views/staff.py

@@ -303,6 +303,81 @@ def update_ticket(request, ticket_id):
 update_ticket = staff_member_required(update_ticket)
 
 
+def mass_update(request):
+    tickets = request.POST.getlist('ticket_id')
+    action = request.POST.get('action', None)
+    if not (tickets and action):
+        return HttpResponseRedirect(reverse('helpdesk_list'))
+
+    if action.startswith('assign_'):
+        parts = action.split('_')
+        user = User.objects.get(id=parts[1])
+        action = 'assign'
+    elif action == 'take':
+        user = request.user
+        action = 'assign'
+
+    for t in Ticket.objects.filter(id__in=tickets):
+        if action == 'assign' and t.assigned_to != user:
+            t.assigned_to = user
+            t.save()
+            f = FollowUp(ticket=t, date=datetime.now(), title=_('Assigned to %(username)s in bulk update' % {'username': user.username}), public=True, user=request.user)
+            f.save()
+        elif action == 'unassign' and t.assigned_to is not None:
+            t.assigned_to = None
+            t.save()
+            f = FollowUp(ticket=t, date=datetime.now(), title=_('Unassigned in bulk update'), public=True, user=request.user)
+            f.save()
+        elif action == 'close' and t.status != Ticket.CLOSED_STATUS:
+            t.status = Ticket.CLOSED_STATUS
+            t.save()
+            f = FollowUp(ticket=t, date=datetime.now(), title=_('Closed in bulk update'), public=False, user=request.user, new_status=Ticket.CLOSED_STATUS)
+            f.save()
+        elif action == 'close_public' and t.status != Ticket.CLOSED_STATUS:
+            t.status = Ticket.CLOSED_STATUS
+            t.save()
+            f = FollowUp(ticket=t, date=datetime.now(), title=_('Closed in bulk update'), public=True, user=request.user, new_status=Ticket.CLOSED_STATUS)
+            f.save()
+            # Send email to Submitter, Owner, Queue CC
+            context = {
+                'ticket': t,
+                'queue': t.queue,
+                'resolution': t.resolution,
+            }
+
+            if t.submitter_email:
+                send_templated_mail(
+                    'closed_submitter',
+                    context,
+                    recipients=t.submitter_email,
+                    sender=t.queue.from_address,
+                    fail_silently=True,
+                    )
+
+            if t.assigned_to and request.user != t.assigned_to and t.assigned_to.email:
+                send_templated_mail(
+                    'closed_owner',
+                    context,
+                    recipients=t.assigned_to.email,
+                    sender=t.queue.from_address,
+                    fail_silently=True,
+                    )
+
+            if t.queue.updated_ticket_cc:
+                send_templated_mail(
+                    'closed_cc',
+                    context,
+                    recipients=t.queue.updated_ticket_cc,
+                    sender=t.queue.from_address,
+                    fail_silently=True,
+                    )
+
+        elif action == 'delete':
+            t.delete()
+
+    return HttpResponseRedirect(reverse('helpdesk_list'))
+mass_update = staff_member_required(mass_update)
+
 def ticket_list(request):
     context = {}
 
@@ -424,6 +499,7 @@ def ticket_list(request):
     if context.has_key('query') and settings.DATABASE_ENGINE.startswith('sqlite'):
         search_message = _('<p><strong>Note:</strong> Your keyword search is case sensitive because of your database. This means the search will <strong>not</strong> be accurate. By switching to a different database system you will gain better searching! For more information, read the <a href="http://docs.djangoproject.com/en/dev/ref/databases/#sqlite-string-matching">Django Documentation on string matching in SQLite</a>.')
 
+
     import cPickle
     from helpdesk.lib import b64encode
     urlsafe_query = b64encode(cPickle.dumps(query_params))