holm/django-helpdeskmig
1
0
Fork 0
mirror of https://gitea.mueller.network/extern/django-helpdesk.git synced 2024-11-29 11:23:16 +01:00
Code Issues Packages Projects Releases Wiki Activity

First attempt at fixing issue #55, which adds the ability to update

Browse Source 
multiple tickets at once (eg to delete them, or assign them to somebody 
else).
This commit is contained in:
Ross Poulton 2009-03-08 06:03:55 +00:00
parent 7bff65d693
commit 684115cf19
2 changed files with 114 additions and 17 deletions
Show Stats Download Patch File Download Diff File Expand all files Collapse all files

25
templates/helpdesk/ticket_list.html
View File

@ -7,6 +7,21 @@
<script type='text/javascript' language='javascript'>
$(document).ready(function() {
$("#tabset > ul").tabs();
$("#select_all").click(function() {
$(".ticket_multi_select").attr('checked', true);
return false;
});
$("#select_none").click(function() {
$(".ticket_multi_select").attr('checked', false);
return false;
});
$("#select_inverse").click(function() {
$(".ticket_multi_select").each(function() {
$(this).attr('checked', !$(this).attr('checked'));
});
return false;
});
});
</script>
{% endblock %}
@ -112,12 +127,14 @@ $(document).ready(function() {
</div>
{{ search_message|safe }}
<form method='post' action='{% url helpdesk_mass_update %}'>
<table width='100%'>
<tr class='row_tablehead'><td colspan='7'>{% trans "Tickets" %}</td></tr>
<tr class='row_columnheads'><th>#</th><th>{% trans "Pr" %}</th><th>{% trans "Title" %}</th><th>{% trans "Queue" %}</th><th>{% trans "Status" %}</th><th>{% trans "Created" %}</th><th>{% trans "Owner" %}</th></tr>
<tr class='row_tablehead'><td colspan='8'>{% trans "Tickets" %}</td></tr>
<tr class='row_columnheads'><th>#</th><th>&nbsp;</th><th>{% trans "Pr" %}</th><th>{% trans "Title" %}</th><th>{% trans "Queue" %}</th><th>{% trans "Status" %}</th><th>{% trans "Created" %}</th><th>{% trans "Owner" %}</th></tr>
{% if tickets %}{% for ticket in tickets %}
<tr class='row_{% cycle odd,even %} row_hover'>
<th><a href='{{ ticket.get_absolute_url }}'>{{ ticket.ticket }}</a></th>
<td><input type='checkbox' name='ticket_id' value='{{ ticket.id }}' class='ticket_multi_select' /></td>
<td>{{ ticket.get_priority_span }}</td>
<th><a href='{{ ticket.get_absolute_url }}'>{{ ticket.title }}</a></th>
<td>{{ ticket.queue }}</td>
@ -130,4 +147,8 @@ $(document).ready(function() {
{% endif %}
</table>
<p><label>Select: </label> <a href='#select_all' id='select_all'>All</a> <a href='#select_none' id='select_none'>None</a> <a href='#select_inverse' id='select_inverse'>Inverse</a></p>
<p><label for='id_mass_action'>With Selected Tickets:</label> <select name='action' id='id_mass_action'><option value='take'>Take (Assign to me)</option><option value='delete'>Delete</option><optgroup label='Close'><option value='close'>Close (Don't Send E-Mail)</option><option value='close_public'>Close (Send E-Mail)</option></optgroup><optgroup label='Assign To'><option value='unassign'>Nobody (Unassign)</option>{% for u in user_choices %}<option value='assign_{{ u.id }}'>{{ u.username }}</option>{% endfor %}</optgroup></select> <input type='submit' value='Go' /></p>
</form>
{% endblock %}

106
views/staff.py
View File

@ -149,10 +149,10 @@ def update_ticket(request, ticket_id):
owner = ticket.assigned_to.id
f = FollowUp(ticket=ticket, date=datetime.now(), comment=comment)
if request.user.is_staff:
f.user = request.user
f.public = public
reassigned = False
@ -185,7 +185,7 @@ def update_ticket(request, ticket_id):
f.title = _('Updated')
f.save()
files = []
if request.FILES:
import mimetypes, os
@ -199,9 +199,9 @@ def update_ticket(request, ticket_id):
)
a.file.save(file.name, file, save=False)
a.save()
if file.size < getattr(settings, 'MAX_EMAIL_ATTACHMENT_SIZE', 512000):
# Only files smaller than 512kb (or as defined in
# Only files smaller than 512kb (or as defined in
# settings.MAX_EMAIL_ATTACHMENT_SIZE) are sent via email.
files.append(a.file.path)
@ -303,10 +303,85 @@ def update_ticket(request, ticket_id):
update_ticket = staff_member_required(update_ticket)
def mass_update(request):
tickets = request.POST.getlist('ticket_id')
action = request.POST.get('action', None)
if not (tickets and action):
return HttpResponseRedirect(reverse('helpdesk_list'))
if action.startswith('assign_'):
parts = action.split('_')
user = User.objects.get(id=parts[1])
action = 'assign'
elif action == 'take':
user = request.user
action = 'assign'
for t in Ticket.objects.filter(id__in=tickets):
if action == 'assign' and t.assigned_to != user:
t.assigned_to = user
t.save()
f = FollowUp(ticket=t, date=datetime.now(), title=_('Assigned to %(username)s in bulk update' % {'username': user.username}), public=True, user=request.user)
f.save()
elif action == 'unassign' and t.assigned_to is not None:
t.assigned_to = None
t.save()
f = FollowUp(ticket=t, date=datetime.now(), title=_('Unassigned in bulk update'), public=True, user=request.user)
f.save()
elif action == 'close' and t.status != Ticket.CLOSED_STATUS:
t.status = Ticket.CLOSED_STATUS
t.save()
f = FollowUp(ticket=t, date=datetime.now(), title=_('Closed in bulk update'), public=False, user=request.user, new_status=Ticket.CLOSED_STATUS)
f.save()
elif action == 'close_public' and t.status != Ticket.CLOSED_STATUS:
t.status = Ticket.CLOSED_STATUS
t.save()
f = FollowUp(ticket=t, date=datetime.now(), title=_('Closed in bulk update'), public=True, user=request.user, new_status=Ticket.CLOSED_STATUS)
f.save()
# Send email to Submitter, Owner, Queue CC
context = {
'ticket': t,
'queue': t.queue,
'resolution': t.resolution,
}
if t.submitter_email:
send_templated_mail(
'closed_submitter',
context,
recipients=t.submitter_email,
sender=t.queue.from_address,
fail_silently=True,
)
if t.assigned_to and request.user != t.assigned_to and t.assigned_to.email:
send_templated_mail(
'closed_owner',
context,
recipients=t.assigned_to.email,
sender=t.queue.from_address,
fail_silently=True,
)
if t.queue.updated_ticket_cc:
send_templated_mail(
'closed_cc',
context,
recipients=t.queue.updated_ticket_cc,
sender=t.queue.from_address,
fail_silently=True,
)
elif action == 'delete':
t.delete()
return HttpResponseRedirect(reverse('helpdesk_list'))
mass_update = staff_member_required(mass_update)
def ticket_list(request):
context = {}
# Query_params will hold a dictionary of paramaters relating to
# Query_params will hold a dictionary of paramaters relating to
# a query, to be saved if needed:
query_params = {
'filtering': {},
@ -371,7 +446,7 @@ def ticket_list(request):
or request.GET.has_key('sort')
or request.GET.has_key('sortreverse') ):
# Fall-back if no querying is being done, force the list to only
# Fall-back if no querying is being done, force the list to only
# show open/reopened/resolved (not closed) cases sorted by creation
# date.
@ -406,7 +481,7 @@ def ticket_list(request):
Q(submitter_email__icontains=q)
)
context = dict(context, query=q)
query_params['other_filter'] = qset
### SORTING
@ -414,7 +489,7 @@ def ticket_list(request):
if sort not in ('status', 'assigned_to', 'created', 'title', 'queue', 'priority'):
sort = 'created'
query_params['sorting'] = sort
sortreverse = request.GET.get('sortreverse', None)
query_params['sortreverse'] = sortreverse
@ -424,6 +499,7 @@ def ticket_list(request):
if context.has_key('query') and settings.DATABASE_ENGINE.startswith('sqlite'):
search_message = _('<p><strong>Note:</strong> Your keyword search is case sensitive because of your database. This means the search will <strong>not</strong> be accurate. By switching to a different database system you will gain better searching! For more information, read the <a href="http://docs.djangoproject.com/en/dev/ref/databases/#sqlite-string-matching">Django Documentation on string matching in SQLite</a>.')
import cPickle
from helpdesk.lib import b64encode
urlsafe_query = b64encode(cPickle.dumps(query_params))
@ -596,8 +672,8 @@ def run_report(request, report):
desc = '%s %s' % (months[low_bound[1]-1], low_bound[0])
month_sql.append("""
COUNT(
CASE 1 = 1
WHEN (date(t.created) >= date('%s')
CASE 1 = 1
WHEN (date(t.created) >= date('%s')
AND date(t.created) < date('%s')) THEN t.id END) AS "%s"
""" % (low_sqlmonth, upper_sqlmonth, desc))
month_columns.append(desc)
@ -691,13 +767,13 @@ def save_query(request):
title = request.POST.get('title', None)
shared = request.POST.get('shared', False)
query_encoded = request.POST.get('query_encoded', None)
if not title or not query_encoded:
return HttpResponseRedirect(reverse('helpdesk_list'))
query = SavedSearch(title=title, shared=shared, query=query_encoded, user=request.user)
query.save()
return HttpResponseRedirect('%s?saved_query=%s' % (reverse('helpdesk_list'), query.id))
save_query = staff_member_required(save_query)