diff --git a/docs/configuration.rst b/docs/configuration.rst index 0ab6d6f5..6a4b9c81 100644 --- a/docs/configuration.rst +++ b/docs/configuration.rst @@ -23,7 +23,7 @@ Before django-helpdesk will be much use, you need to do some basic configuration 0 * * * * /path/to/helpdesksite/manage.py escalate_tickets - This will run the escalation process hourly, using the 'Escalation Hours' setting for each queue to determine which tickets to escalate. + This will run the escalation process hourly, using the 'Escalation Days' setting for each queue to determine which tickets to escalate. 5. If you wish to exclude some days (eg, weekends) from escalation calculations, enter the dates manually via the Admin, or setup a cronjob to run a management command on a regular basis::