diff --git a/docs/integration.rst b/docs/integration.rst index 59ab0538..159fde81 100644 --- a/docs/integration.rst +++ b/docs/integration.rst @@ -7,5 +7,12 @@ Django-helpdesk associates an email address with each submitted ticket. If you i - `title` - `body` - `submitter_email` + - `custom_` + +There is also a page under the url `/tickets/submit_iframe/` with the same behavior. + +Fields may be hidden by adding them to a comma separated `_hide_fieds_` query parameter. + +Here is an example url to get you started: `http://localhost:8000/desk/tickets/submit_iframe/?queue=1;custom_dpnk-user=http://lol.cz;submitter_email=foo@bar.cz;title=lol;_hide_fields_=title,queue,submitter_email`. This url sets the queue to 1, sets the custom field `dpnk-url` to `http://lol.cz` and submitter_email to `lol@baz.cz` and hides the title, queue, and submitter_email fields. Note that hidden fields should be set to a default. Note that these fields will continue to be user-editable despite being pre-filled. diff --git a/helpdesk/admin.py b/helpdesk/admin.py index 52318ec6..993d0fdf 100644 --- a/helpdesk/admin.py +++ b/helpdesk/admin.py @@ -72,7 +72,7 @@ class FollowUpAdmin(admin.ModelAdmin): class KBItemAdmin(admin.ModelAdmin): list_display = ('category', 'title', 'last_updated',) inlines = [KBIAttachmentInline] - readonly_fields = ('voted_by',) + readonly_fields = ('voted_by', 'downvoted_by') list_display_links = ('title',) diff --git a/helpdesk/forms.py b/helpdesk/forms.py index aec25d10..74002389 100644 --- a/helpdesk/forms.py +++ b/helpdesk/forms.py @@ -18,7 +18,7 @@ from django.utils import timezone from helpdesk.lib import safe_template_context, process_attachments from helpdesk.models import (Ticket, Queue, FollowUp, IgnoreEmail, TicketCC, - CustomField, TicketCustomFieldValue, TicketDependency, UserSettings) + CustomField, TicketCustomFieldValue, TicketDependency, UserSettings, KBItem) from helpdesk import settings as helpdesk_settings User = get_user_model() @@ -177,6 +177,16 @@ class AbstractTicketForm(CustomFieldMixin, forms.Form): help_text=_('You can attach a file such as a document or screenshot to this ticket.'), ) + def __init__(self, kbcategory=None, *args, **kwargs): + super().__init__(*args, **kwargs) + if kbcategory: + self.fields['kbitem'] = forms.ChoiceField( + widget=forms.Select(attrs={'class': 'form-control'}), + required=False, + label=_('Knowedge Base Item'), + choices=[(kbi.pk, kbi.title) for kbi in KBItem.objects.filter(category=kbcategory.pk)], + ) + def _add_form_custom_fields(self, staff_only_filter=None): if staff_only_filter is None: queryset = CustomField.objects.all() @@ -197,7 +207,10 @@ class AbstractTicketForm(CustomFieldMixin, forms.Form): return Queue.objects.get(id=int(self.cleaned_data['queue'])) def _create_ticket(self): - queue = self._get_queue() + queue = Queue.objects.get(id=int(self.cleaned_data['queue'])) + kbitem = None + if 'kbitem' in self.cleaned_data: + kbitem = KBItem.objects.get(id=int(self.cleaned_data['kbitem'])) ticket = Ticket(title=self.cleaned_data['title'], submitter_email=self.cleaned_data['submitter_email'], @@ -207,6 +220,7 @@ class AbstractTicketForm(CustomFieldMixin, forms.Form): description=self.cleaned_data['body'], priority=self.cleaned_data['priority'], due_date=self.cleaned_data['due_date'], + kbitem=kbitem, ) return ticket, queue @@ -337,34 +351,28 @@ class PublicTicketForm(AbstractTicketForm): help_text=_('We will e-mail you when your ticket is updated.'), ) - def __init__(self, *args, **kwargs): + def __init__(self, hidden_fields=(), readonly_fields=(), *args, **kwargs): """ Add any (non-staff) custom fields that are defined to the form """ super(PublicTicketForm, self).__init__(*args, **kwargs) - if hasattr(settings, 'HELPDESK_PUBLIC_TICKET_QUEUE'): - del self.fields['queue'] - else: - self.fields['queue'].choices = [ - ('', '--------') - ] + [ - (q.id, q.title) for q in Queue.objects.filter(allow_public_submission=True) - ] - if hasattr(settings, 'HELPDESK_PUBLIC_TICKET_PRIORITY'): - self.fields['priority'].widget = forms.HiddenInput() - if hasattr(settings, 'HELPDESK_PUBLIC_TICKET_DUE_DATE'): - self.fields['due_date'].widget = forms.HiddenInput() + self._add_form_custom_fields(False) - def _get_queue(self): - if getattr(settings, 'HELPDESK_PUBLIC_TICKET_QUEUE', None): - # force queue to be the pre-defined one - # (only for anon submissions) - return Queue.objects.filter( - slug=settings.HELPDESK_PUBLIC_TICKET_QUEUE - ).first() - else: - # get the queue user entered - return Queue.objects.get(id=int(self.cleaned_data['queue'])) + field_hide_table = { + 'queue': 'HELPDESK_PUBLIC_TICKET_QUEUE', + 'priority': 'HELPDESK_PUBLIC_TICKET_PRIORITY', + 'due_date': 'HELPDESK_PUBLIC_TICKET_DUE_DATE', + } + + for field in self.fields.keys(): + setting = field_hide_table.get(field, None) + if (setting and hasattr(settings, setting)) or field in hidden_fields: + self.fields[field].widget = forms.HiddenInput() + if field in readonly_fields: + self.fields[field].disabled = True + + self.fields['queue'].choices = [('', '--------')] + [ + (q.id, q.title) for q in Queue.objects.filter(allow_public_submission=True)] def save(self): """ diff --git a/helpdesk/locale/cs/LC_MESSAGES/django.mo b/helpdesk/locale/cs/LC_MESSAGES/django.mo index b939c14e..2242c9b5 100644 Binary files a/helpdesk/locale/cs/LC_MESSAGES/django.mo and b/helpdesk/locale/cs/LC_MESSAGES/django.mo differ diff --git a/helpdesk/locale/cs/LC_MESSAGES/django.po b/helpdesk/locale/cs/LC_MESSAGES/django.po index 267da0d1..657c55df 100644 --- a/helpdesk/locale/cs/LC_MESSAGES/django.po +++ b/helpdesk/locale/cs/LC_MESSAGES/django.po @@ -9,8 +9,8 @@ msgid "" msgstr "" "Project-Id-Version: django-helpdesk\n" "Report-Msgid-Bugs-To: \n" -"POT-Creation-Date: 2019-02-04 15:00+0000\n" -"PO-Revision-Date: 2019-02-02 12:47+0000\n" +"POT-Creation-Date: 2020-01-16 18:19+0100\n" +"PO-Revision-Date: 2020-01-16 18:23+0100\n" "Last-Translator: jachym \n" "Language-Team: Czech (http://www.transifex.com/django-helpdesk/django-" "helpdesk/language/cs/)\n" @@ -20,85 +20,126 @@ msgstr "" "Content-Transfer-Encoding: 8bit\n" "Plural-Forms: nplurals=4; plural=(n == 1 && n % 1 == 0) ? 0 : (n >= 2 && n " "<= 4 && n % 1 == 0) ? 1: (n % 1 != 0 ) ? 2 : 3;\n" +"X-Generator: Poedit 1.8.11\n" -#: helpdesk/admin.py:29 helpdesk/models.py:415 -#: helpdesk/templates/helpdesk/public_view_ticket.html:19 -#: helpdesk/templates/helpdesk/ticket_desc_table.html:57 +#: third_party/django-helpdesk/helpdesk/admin.py:38 +#: third_party/django-helpdesk/helpdesk/models.py:491 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/public_view_ticket.html:19 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_desc_table.html:39 msgid "Submitter E-Mail" msgstr "E-mail zadavatele" -#: helpdesk/admin.py:48 helpdesk/models.py:40 helpdesk/models.py:965 -#: helpdesk/models.py:1374 +#: third_party/django-helpdesk/helpdesk/admin.py:68 +#: third_party/django-helpdesk/helpdesk/models.py:84 +#: third_party/django-helpdesk/helpdesk/models.py:1220 +#: third_party/django-helpdesk/helpdesk/models.py:1677 msgid "Slug" msgstr "Slug" -#: helpdesk/forms.py:139 helpdesk/models.py:272 helpdesk/models.py:399 -#: helpdesk/templates/helpdesk/include/tickets.html:18 -#: helpdesk/templates/helpdesk/include/unassigned.html:18 -#: helpdesk/templates/helpdesk/report_index.html:39 -#: helpdesk/templates/helpdesk/rss_list.html:34 -#: helpdesk/templates/helpdesk/ticket_list.html:63 -#: helpdesk/templates/helpdesk/ticket_list.html:82 -#: helpdesk/templates/helpdesk/ticket_list.html:223 -#: helpdesk/views/staff.py:1253 helpdesk/views/staff.py:1259 -#: helpdesk/views/staff.py:1265 helpdesk/views/staff.py:1271 +#: third_party/django-helpdesk/helpdesk/email.py:357 +#, python-format +msgid "E-Mail Received from %(sender_email)s" +msgstr "E-mail obdržen od %(sender_email)s" + +#: third_party/django-helpdesk/helpdesk/email.py:366 +#, python-format +msgid "Ticket Re-Opened by E-Mail Received from %(sender_email)s" +msgstr "Ticket znovu otevřen e-mailem od%(sender_email)s" + +#: third_party/django-helpdesk/helpdesk/email.py:423 +msgid "Comment from e-mail" +msgstr "Komentář z e-mailu" + +#: third_party/django-helpdesk/helpdesk/email.py:429 +msgid "Unknown Sender" +msgstr "Neznámý odesílatel" + +#: third_party/django-helpdesk/helpdesk/email.py:498 +msgid "email_html_body.html" +msgstr "email_html_body.html" + +#: third_party/django-helpdesk/helpdesk/forms.py:138 +#: third_party/django-helpdesk/helpdesk/models.py:330 +#: third_party/django-helpdesk/helpdesk/models.py:475 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/filters/sorting.html:16 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/include/tickets.html:16 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/include/unassigned.html:16 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/report_index.html:44 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/rss_list.html:45 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_list.html:64 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_list.html:171 +#: third_party/django-helpdesk/helpdesk/views/staff.py:1211 +#: third_party/django-helpdesk/helpdesk/views/staff.py:1217 +#: third_party/django-helpdesk/helpdesk/views/staff.py:1223 +#: third_party/django-helpdesk/helpdesk/views/staff.py:1229 msgid "Queue" msgstr "Fronta požadavků" -#: helpdesk/forms.py:148 +#: third_party/django-helpdesk/helpdesk/forms.py:147 msgid "Summary of the problem" msgstr "Shrnutí problému" -#: helpdesk/forms.py:153 +#: third_party/django-helpdesk/helpdesk/forms.py:152 msgid "Description of your issue" msgstr "Popis problému" -#: helpdesk/forms.py:155 +#: third_party/django-helpdesk/helpdesk/forms.py:154 msgid "Please be as descriptive as possible and include all details" msgstr "" "Prosíme, popište problém co nejdetailněji, abychom jej byli schopni vyřešit." -#: helpdesk/forms.py:163 helpdesk/management/commands/escalate_tickets.py:156 -#: helpdesk/models.py:459 -#: helpdesk/templates/helpdesk/public_view_ticket.html:24 -#: helpdesk/templates/helpdesk/ticket.html:215 -#: helpdesk/templates/helpdesk/ticket_desc_table.html:62 -#: helpdesk/templates/helpdesk/ticket_list.html:88 helpdesk/views/staff.py:548 +#: third_party/django-helpdesk/helpdesk/forms.py:162 +#: third_party/django-helpdesk/helpdesk/management/commands/escalate_tickets.py:131 +#: third_party/django-helpdesk/helpdesk/models.py:535 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/filters/sorting.html:22 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/include/tickets.html:15 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/public_view_ticket.html:24 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket.html:178 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_desc_table.html:49 +#: third_party/django-helpdesk/helpdesk/views/staff.py:593 msgid "Priority" msgstr "Priorita" -#: helpdesk/forms.py:164 +#: third_party/django-helpdesk/helpdesk/forms.py:163 msgid "Please select a priority carefully. If unsure, leave it as '3'." msgstr "" "Prosím volte prioritu uvážlivě. Pokud si nejste jisti, ponechte číslo '3'." -#: helpdesk/forms.py:170 helpdesk/models.py:467 -#: helpdesk/templates/helpdesk/ticket.html:218 helpdesk/views/staff.py:558 +#: third_party/django-helpdesk/helpdesk/forms.py:170 +#: third_party/django-helpdesk/helpdesk/models.py:543 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket.html:181 +#: third_party/django-helpdesk/helpdesk/views/staff.py:603 msgid "Due on" msgstr "Vyřešit do" -#: helpdesk/forms.py:175 +#: third_party/django-helpdesk/helpdesk/forms.py:176 msgid "Attach File" msgstr "Přiložit soubor" -#: helpdesk/forms.py:176 +#: third_party/django-helpdesk/helpdesk/forms.py:177 msgid "You can attach a file such as a document or screenshot to this ticket." msgstr "K ticketu můžete přiložit soubor, dokument nebo snímek obrazovky." -#: helpdesk/forms.py:299 +#: third_party/django-helpdesk/helpdesk/forms.py:186 +#, fuzzy +#| msgid "Knowledge base item" +msgid "Knowedge Base Item" +msgstr "Položka znalostní báze" + +#: third_party/django-helpdesk/helpdesk/forms.py:274 msgid "Submitter E-Mail Address" msgstr "E-mailová adresa zadavatele" -#: helpdesk/forms.py:301 +#: third_party/django-helpdesk/helpdesk/forms.py:276 msgid "" "This e-mail address will receive copies of all public updates to this ticket." msgstr "Na tuto adresu budou zasílány všechny veřejné aktualizace k ticketu." -#: helpdesk/forms.py:309 +#: third_party/django-helpdesk/helpdesk/forms.py:282 msgid "Case owner" msgstr "Vlastník případu" -#: helpdesk/forms.py:310 +#: third_party/django-helpdesk/helpdesk/forms.py:283 msgid "" "If you select an owner other than yourself, they'll be e-mailed details of " "this ticket immediately." @@ -106,93 +147,38 @@ msgstr "" "Pokud vyberete jiného vlastníka než sami sebe, budou mu okamžitě e-mailem " "odeslány detaily ticketu." -#: helpdesk/forms.py:338 +#: third_party/django-helpdesk/helpdesk/forms.py:322 #, python-format msgid "Ticket Opened & Assigned to %(name)s" msgstr "Ticket byl otevřen a přiřazen 1%(name)s" -#: helpdesk/forms.py:339 +#: third_party/django-helpdesk/helpdesk/forms.py:323 msgid "" msgstr "" -#: helpdesk/forms.py:342 +#: third_party/django-helpdesk/helpdesk/forms.py:326 msgid "Ticket Opened" msgstr "Ticket byl otevřen" -#: helpdesk/forms.py:362 +#: third_party/django-helpdesk/helpdesk/forms.py:346 msgid "Your E-Mail Address" msgstr "Váš e-mail" -#: helpdesk/forms.py:363 +#: third_party/django-helpdesk/helpdesk/forms.py:347 msgid "We will e-mail you when your ticket is updated." msgstr "Při aktualizaci ticketu budete informováni e-mailem." -#: helpdesk/forms.py:392 +#: third_party/django-helpdesk/helpdesk/forms.py:384 msgid "Ticket Opened Via Web" msgstr "Ticket založen prostřednictvím webového formuláře." -#: helpdesk/forms.py:405 -msgid "Show Ticket List on Login?" -msgstr "Zobrazit seznam ticketů po přihlášení?" - -#: helpdesk/forms.py:406 -msgid "Display the ticket list upon login? Otherwise, the dashboard is shown." -msgstr "" -"Zobrazit seznam ticketů po přihlášení? V opačném případě bude zobrazena " -"nástěnka." - -#: helpdesk/forms.py:411 -msgid "E-mail me on ticket change?" -msgstr "Poslat mi e-mail při změně ticketu?" - -#: helpdesk/forms.py:412 -msgid "" -"If you're the ticket owner and the ticket is changed via the web by somebody " -"else, do you want to receive an e-mail?" -msgstr "" -"Přejete si dostat e-mail v případě, pokud jste vlastník ticketu a ticket je " -"změněn prostřednictvím webového formuláře někým dalším." - -#: helpdesk/forms.py:417 -msgid "E-mail me when assigned a ticket?" -msgstr "Poslat e-mail, pokud mi byl přiřazen ticket?" - -#: helpdesk/forms.py:418 -msgid "" -"If you are assigned a ticket via the web, do you want to receive an e-mail?" -msgstr "" -"Přejete si dostat e-mail, pokud Vám byl přiřazen ticket prostřednictvím " -"webového formuláře?" - -#: helpdesk/forms.py:423 -msgid "Number of tickets to show per page" -msgstr "Počet ticketů zobrazených na stránku" - -#: helpdesk/forms.py:424 -msgid "How many tickets do you want to see on the Ticket List page?" -msgstr "Kolik ticketů chcete vidět na stránce Seznam ticketů?" - -#: helpdesk/forms.py:430 -msgid "Use my e-mail address when submitting tickets?" -msgstr "Použít můj e-mail, pokud zadávám nový ticket?" - -#: helpdesk/forms.py:431 -msgid "" -"When you submit a ticket, do you want to automatically use your e-mail " -"address as the submitter address? You can type a different e-mail address " -"when entering the ticket if needed, this option only changes the default." -msgstr "" -"V případě, že zadáte nový ticket, chcete, aby Váš e-mail byl automaticky " -"přiřazen jako e-mail zadavatele? Můžete také zadat jiný e-mail, pokud je to " -"potřeba, tato volba pouze nastaví výchozí hodnotu." - -#: helpdesk/management/commands/create_queue_permissions.py:69 -#: helpdesk/migrations/0009_migrate_queuemembership.py:30 -#: helpdesk/models.py:331 +#: third_party/django-helpdesk/helpdesk/management/commands/create_queue_permissions.py:69 +#: third_party/django-helpdesk/helpdesk/migrations/0009_migrate_queuemembership.py:28 +#: third_party/django-helpdesk/helpdesk/models.py:404 msgid "Permission for queue: " msgstr "" -#: helpdesk/management/commands/create_usersettings.py:24 +#: third_party/django-helpdesk/helpdesk/management/commands/create_usersettings.py:24 msgid "" "Check for user without django-helpdesk UserSettings and create settings if " "required. Uses settings.DEFAULT_USER_SETTINGS which can be overridden to " @@ -202,44 +188,23 @@ msgstr "" "požadováno, vytvořit nastavení. Používá settings.DEFAULT_USER_SETTINGS, " "které může být přepsáno pro váš případ." -#: helpdesk/management/commands/escalate_tickets.py:150 +#: third_party/django-helpdesk/helpdesk/management/commands/escalate_tickets.py:125 #, python-format msgid "Ticket escalated after %s days" msgstr "Priorita ticketu zvýšena po %s dnech" -#: helpdesk/management/commands/get_email.py:306 -msgid "Comment from e-mail" -msgstr "Komentář z e-mailu" - -#: helpdesk/management/commands/get_email.py:312 -msgid "Unknown Sender" -msgstr "Neznámý odesílatel" - -#: helpdesk/management/commands/get_email.py:369 -msgid "email_html_body.html" -msgstr "email_html_body.html" - -#: helpdesk/management/commands/get_email.py:481 -#, python-format -msgid "E-Mail Received from %(sender_email)s" -msgstr "E-mail obdržen od %(sender_email)s" - -#: helpdesk/management/commands/get_email.py:489 -#, python-format -msgid "Ticket Re-Opened by E-Mail Received from %(sender_email)s" -msgstr "Ticket znovu otevřen e-mailem od%(sender_email)s" - -#: helpdesk/models.py:35 helpdesk/models.py:392 helpdesk/models.py:651 -#: helpdesk/models.py:960 helpdesk/models.py:998 -#: helpdesk/templates/helpdesk/include/tickets.html:17 -#: helpdesk/templates/helpdesk/include/unassigned.html:17 -#: helpdesk/templates/helpdesk/ticket.html:209 -#: helpdesk/templates/helpdesk/ticket_list.html:79 -#: helpdesk/templates/helpdesk/ticket_list.html:222 helpdesk/views/staff.py:520 +#: third_party/django-helpdesk/helpdesk/models.py:79 +#: third_party/django-helpdesk/helpdesk/models.py:468 +#: third_party/django-helpdesk/helpdesk/models.py:829 +#: third_party/django-helpdesk/helpdesk/models.py:1215 +#: third_party/django-helpdesk/helpdesk/models.py:1268 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/filters/sorting.html:13 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket.html:172 +#: third_party/django-helpdesk/helpdesk/views/staff.py:565 msgid "Title" msgstr "Nadpis" -#: helpdesk/models.py:43 +#: third_party/django-helpdesk/helpdesk/models.py:87 msgid "" "This slug is used when building ticket ID's. Once set, try not to change it " "or e-mailing may get messy." @@ -248,13 +213,15 @@ msgstr "" "tvorbě ID ticketu. Pokud je jednou nastaven, již jej neměňte, protože " "nastane zmatek v e-mailech." -#: helpdesk/models.py:48 helpdesk/models.py:1208 helpdesk/models.py:1291 -#: helpdesk/models.py:1371 -#: helpdesk/templates/helpdesk/email_ignore_list.html:25 +#: third_party/django-helpdesk/helpdesk/models.py:92 +#: third_party/django-helpdesk/helpdesk/models.py:1513 +#: third_party/django-helpdesk/helpdesk/models.py:1595 +#: third_party/django-helpdesk/helpdesk/models.py:1674 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/email_ignore_list.html:25 msgid "E-Mail Address" msgstr "Adresa e-mailu" -#: helpdesk/models.py:51 +#: third_party/django-helpdesk/helpdesk/models.py:95 msgid "" "All outgoing e-mails for this queue will use this e-mail address. If you use " "IMAP or POP3, this should be the e-mail address for that mailbox." @@ -262,11 +229,12 @@ msgstr "" "Všechny odchozí e-maily této fronty budou odeslány z této e-mailové adresy. " "Pokud používáte IMAP nebo POP3, tato adresa je adresa Vašeho mailboxu." -#: helpdesk/models.py:57 helpdesk/models.py:936 +#: third_party/django-helpdesk/helpdesk/models.py:101 +#: third_party/django-helpdesk/helpdesk/models.py:1192 msgid "Locale" msgstr "Locale" -#: helpdesk/models.py:61 +#: third_party/django-helpdesk/helpdesk/models.py:105 msgid "" "Locale of this queue. All correspondence in this queue will be in this " "language." @@ -274,28 +242,28 @@ msgstr "" "Jazykové nastavení fronty. Veškerá korespondence této fronty bude používat " "tento jazyk." -#: helpdesk/models.py:66 +#: third_party/django-helpdesk/helpdesk/models.py:110 msgid "Allow Public Submission?" msgstr "Povolit veřejné podání?" -#: helpdesk/models.py:69 +#: third_party/django-helpdesk/helpdesk/models.py:113 msgid "Should this queue be listed on the public submission form?" msgstr "Má tato fronta být uvedena v seznamu veřejného formuláře pro podání?" -#: helpdesk/models.py:73 +#: third_party/django-helpdesk/helpdesk/models.py:117 msgid "Allow E-Mail Submission?" msgstr "Povolit e-mailové podání?" -#: helpdesk/models.py:76 +#: third_party/django-helpdesk/helpdesk/models.py:120 msgid "Do you want to poll the e-mail box below for new tickets?" msgstr "" "Má si tato fronta stahovat nové tickety z e-mailové schránky automaticky?" -#: helpdesk/models.py:81 +#: third_party/django-helpdesk/helpdesk/models.py:125 msgid "Escalation Days" msgstr "Počet dní do zvýšení priority" -#: helpdesk/models.py:84 +#: third_party/django-helpdesk/helpdesk/models.py:128 msgid "" "For tickets which are not held, how often do you wish to increase their " "priority? Set to 0 for no escalation." @@ -303,11 +271,11 @@ msgstr "" "Jak často chcete zvýšit prioritu ticketů, které nejsou pozdržené? Nastavte " "'0' pro ponechání původní priority." -#: helpdesk/models.py:89 +#: third_party/django-helpdesk/helpdesk/models.py:133 msgid "New Ticket CC Address" msgstr "CC adresa pro nové tickety" -#: helpdesk/models.py:93 +#: third_party/django-helpdesk/helpdesk/models.py:137 msgid "" "If an e-mail address is entered here, then it will receive notification of " "all new tickets created for this queue. Enter a comma between multiple e-" @@ -316,11 +284,11 @@ msgstr "" "Pokud zadáte e-mailovou adresu, tato adresa bude dostávat upozornění na nové " "tickety této fronty. Více adres může být odděleno čárkou." -#: helpdesk/models.py:99 +#: third_party/django-helpdesk/helpdesk/models.py:143 msgid "Updated Ticket CC Address" msgstr "CC adresa pro aktualizaci ticketů" -#: helpdesk/models.py:103 +#: third_party/django-helpdesk/helpdesk/models.py:147 msgid "" "If an e-mail address is entered here, then it will receive notification of " "all activity (new tickets, closed tickets, updates, reassignments, etc) for " @@ -330,23 +298,34 @@ msgstr "" "všech aktualizacích ticketů této fronty (nové tickety, uzavřené tickety, " "aktualizace, přiřazení, atd.). Více adres může být odděleno čárkou." -#: helpdesk/models.py:110 +#: third_party/django-helpdesk/helpdesk/models.py:154 +msgid "Notify contacts when email updates arrive" +msgstr "" + +#: third_party/django-helpdesk/helpdesk/models.py:157 +msgid "" +"When an email arrives to either create a ticket or to interact with an " +"existing discussion. Should email notifications be sent ? Note: the " +"new_ticket_cc and updated_ticket_cc work independently of this feature" +msgstr "" + +#: third_party/django-helpdesk/helpdesk/models.py:163 msgid "E-Mail Box Type" msgstr "Typ mailové schránky" -#: helpdesk/models.py:112 +#: third_party/django-helpdesk/helpdesk/models.py:165 msgid "POP 3" msgstr "POP 3" -#: helpdesk/models.py:112 +#: third_party/django-helpdesk/helpdesk/models.py:165 msgid "IMAP" msgstr "IMAP" -#: helpdesk/models.py:112 +#: third_party/django-helpdesk/helpdesk/models.py:165 msgid "Local Directory" msgstr "" -#: helpdesk/models.py:115 +#: third_party/django-helpdesk/helpdesk/models.py:168 msgid "" "E-Mail server type for creating tickets automatically from a mailbox - both " "POP3 and IMAP are supported, as well as reading from a local directory." @@ -354,21 +333,21 @@ msgstr "" "Typ e-mailového serveru pro automatické vytváření ticketů - jsou podporovány " "protokoly IMAP a POP3, stejně jako čtená z lokální složky." -#: helpdesk/models.py:121 +#: third_party/django-helpdesk/helpdesk/models.py:174 msgid "E-Mail Hostname" msgstr "E-mail Hostname" -#: helpdesk/models.py:125 +#: third_party/django-helpdesk/helpdesk/models.py:178 msgid "" "Your e-mail server address - either the domain name or IP address. May be " "\"localhost\"." msgstr "Doména mail serveru nebo IP adresa. Může být i \"localhost\"." -#: helpdesk/models.py:130 +#: third_party/django-helpdesk/helpdesk/models.py:183 msgid "E-Mail Port" msgstr "Port" -#: helpdesk/models.py:133 +#: third_party/django-helpdesk/helpdesk/models.py:186 msgid "" "Port number to use for accessing e-mail. Default for POP3 is \"110\", and " "for IMAP is \"143\". This may differ on some servers. Leave it blank to use " @@ -378,37 +357,37 @@ msgstr "" "Některé servery mají vlastní nastavení. Pro použití výchozích hodnot " "ponechte prázdné." -#: helpdesk/models.py:139 +#: third_party/django-helpdesk/helpdesk/models.py:192 msgid "Use SSL for E-Mail?" msgstr "Použít SSL pro e-mail?" -#: helpdesk/models.py:142 +#: third_party/django-helpdesk/helpdesk/models.py:195 msgid "" "Whether to use SSL for IMAP or POP3 - the default ports when using SSL are " "993 for IMAP and 995 for POP3." msgstr "Pokud je použito SSL, výchozí port pro POP3 je 995 a pro IMAP je 993." -#: helpdesk/models.py:147 +#: third_party/django-helpdesk/helpdesk/models.py:200 msgid "E-Mail Username" msgstr "uživatelské jméno e-mailu" -#: helpdesk/models.py:151 +#: third_party/django-helpdesk/helpdesk/models.py:204 msgid "Username for accessing this mailbox." msgstr "Uživatel s právy k poštovní schránce." -#: helpdesk/models.py:155 +#: third_party/django-helpdesk/helpdesk/models.py:208 msgid "E-Mail Password" msgstr "Heslo k e-mailu" -#: helpdesk/models.py:159 +#: third_party/django-helpdesk/helpdesk/models.py:212 msgid "Password for the above username" msgstr "Heslo pro výše nastaveného uživatele." -#: helpdesk/models.py:163 +#: third_party/django-helpdesk/helpdesk/models.py:216 msgid "IMAP Folder" msgstr "Adresář pro IMAP" -#: helpdesk/models.py:167 +#: third_party/django-helpdesk/helpdesk/models.py:220 msgid "" "If using IMAP, what folder do you wish to fetch messages from? This allows " "you to use one IMAP account for multiple queues, by filtering messages on " @@ -418,94 +397,95 @@ msgstr "" "umožní použít jeden účet IMAP pro více front prostřednictvím filtrování " "zpráv na serveru IMAP do několika složek. Výchozí: INBOX" -#: helpdesk/models.py:174 +#: third_party/django-helpdesk/helpdesk/models.py:227 msgid "E-Mail Local Directory" msgstr "Lokální složka pro e-mail" -#: helpdesk/models.py:178 +#: third_party/django-helpdesk/helpdesk/models.py:231 msgid "" "If using a local directory, what directory path do you wish to poll for new " "email? Example: /var/lib/mail/helpdesk/" msgstr "" -#: helpdesk/models.py:184 +#: third_party/django-helpdesk/helpdesk/models.py:237 msgid "Django auth permission name" msgstr "" -#: helpdesk/models.py:189 +#: third_party/django-helpdesk/helpdesk/models.py:242 msgid "Name used in the django.contrib.auth permission system" msgstr "" -#: helpdesk/models.py:193 +#: third_party/django-helpdesk/helpdesk/models.py:246 msgid "E-Mail Check Interval" msgstr "Interval kontroly e-mailu" -#: helpdesk/models.py:194 +#: third_party/django-helpdesk/helpdesk/models.py:247 msgid "How often do you wish to check this mailbox? (in Minutes)" msgstr "Jak často si přejete kontrolovat mailbox? (minuty)" -#: helpdesk/models.py:208 +#: third_party/django-helpdesk/helpdesk/models.py:261 msgid "Socks Proxy Type" msgstr "" -#: helpdesk/models.py:210 +#: third_party/django-helpdesk/helpdesk/models.py:263 msgid "SOCKS4" msgstr "" -#: helpdesk/models.py:210 +#: third_party/django-helpdesk/helpdesk/models.py:263 msgid "SOCKS5" msgstr "" -#: helpdesk/models.py:213 +#: third_party/django-helpdesk/helpdesk/models.py:266 msgid "" "SOCKS4 or SOCKS5 allows you to proxy your connections through a SOCKS server." msgstr "" -#: helpdesk/models.py:217 +#: third_party/django-helpdesk/helpdesk/models.py:270 msgid "Socks Proxy Host" msgstr "" -#: helpdesk/models.py:220 +#: third_party/django-helpdesk/helpdesk/models.py:273 msgid "Socks proxy IP address. Default: 127.0.0.1" msgstr "" -#: helpdesk/models.py:224 +#: third_party/django-helpdesk/helpdesk/models.py:277 msgid "Socks Proxy Port" msgstr "" -#: helpdesk/models.py:227 +#: third_party/django-helpdesk/helpdesk/models.py:280 msgid "Socks proxy port number. Default: 9150 (default TOR port)" msgstr "" -#: helpdesk/models.py:231 +#: third_party/django-helpdesk/helpdesk/models.py:284 msgid "Logging Type" msgstr "" -#: helpdesk/models.py:234 helpdesk/templates/helpdesk/ticket_list.html:250 +#: third_party/django-helpdesk/helpdesk/models.py:287 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_list.html:81 msgid "None" msgstr "Žádný" -#: helpdesk/models.py:235 +#: third_party/django-helpdesk/helpdesk/models.py:288 msgid "Debug" msgstr "Debug" -#: helpdesk/models.py:236 +#: third_party/django-helpdesk/helpdesk/models.py:289 msgid "Information" msgstr "Informace" -#: helpdesk/models.py:237 +#: third_party/django-helpdesk/helpdesk/models.py:290 msgid "Warning" msgstr "Varování" -#: helpdesk/models.py:238 +#: third_party/django-helpdesk/helpdesk/models.py:291 msgid "Error" msgstr "Chyba" -#: helpdesk/models.py:239 +#: third_party/django-helpdesk/helpdesk/models.py:292 msgid "Critical" msgstr "Kritická" -#: helpdesk/models.py:243 +#: third_party/django-helpdesk/helpdesk/models.py:296 msgid "" "Set the default logging level. All messages at that level or above will be " "logged to the directory set below. If no level is set, logging will be " @@ -515,147 +495,171 @@ msgstr "" "nebo vyšší do složky nastavené níže. Pokud úroveň nenastavíte, bude logování " "vypnuto." -#: helpdesk/models.py:249 +#: third_party/django-helpdesk/helpdesk/models.py:302 msgid "Logging Directory" msgstr "Složka pro log soubory" -#: helpdesk/models.py:253 +#: third_party/django-helpdesk/helpdesk/models.py:306 msgid "" "If logging is enabled, what directory should we use to store log files for " "this queue? If no directory is set, default to /var/log/helpdesk/" msgstr "" -#: helpdesk/models.py:264 +#: third_party/django-helpdesk/helpdesk/models.py:317 msgid "Default owner" msgstr "Výchozí vlastník" -#: helpdesk/models.py:273 helpdesk/templates/helpdesk/email_ignore_list.html:27 +#: third_party/django-helpdesk/helpdesk/models.py:321 +msgid "Time to be spent on this Queue in total" +msgstr "" + +#: third_party/django-helpdesk/helpdesk/models.py:331 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/email_ignore_list.html:27 msgid "Queues" msgstr "Fronty" -#: helpdesk/models.py:376 helpdesk/templates/helpdesk/report_index.html:40 -#: helpdesk/templates/helpdesk/ticket.html:160 +#: third_party/django-helpdesk/helpdesk/models.py:452 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/report_index.html:45 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket.html:116 msgid "Open" msgstr "Otevřené" -#: helpdesk/models.py:377 helpdesk/templates/helpdesk/ticket.html:168 -#: helpdesk/templates/helpdesk/ticket.html:176 -#: helpdesk/templates/helpdesk/ticket.html:182 -#: helpdesk/templates/helpdesk/ticket.html:187 +#: third_party/django-helpdesk/helpdesk/models.py:453 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/public_view_ticket.html:99 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/public_view_ticket.html:107 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/public_view_ticket.html:113 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/public_view_ticket.html:118 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket.html:124 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket.html:132 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket.html:138 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket.html:143 msgid "Reopened" msgstr "Znovu otevřené" -#: helpdesk/models.py:378 helpdesk/templates/helpdesk/report_index.html:41 -#: helpdesk/templates/helpdesk/ticket.html:161 -#: helpdesk/templates/helpdesk/ticket.html:169 -#: helpdesk/templates/helpdesk/ticket.html:177 +#: third_party/django-helpdesk/helpdesk/models.py:454 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/public_view_ticket.html:100 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/public_view_ticket.html:108 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/report_index.html:46 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket.html:117 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket.html:125 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket.html:133 msgid "Resolved" msgstr "Vyřešené" -#: helpdesk/models.py:379 helpdesk/templates/helpdesk/report_index.html:42 -#: helpdesk/templates/helpdesk/ticket.html:162 -#: helpdesk/templates/helpdesk/ticket.html:170 -#: helpdesk/templates/helpdesk/ticket.html:178 -#: helpdesk/templates/helpdesk/ticket.html:183 +#: third_party/django-helpdesk/helpdesk/models.py:455 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/public_view_ticket.html:101 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/public_view_ticket.html:109 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/public_view_ticket.html:114 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/report_index.html:47 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket.html:118 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket.html:126 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket.html:134 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket.html:139 msgid "Closed" msgstr "Uzavřené" -#: helpdesk/models.py:380 helpdesk/templates/helpdesk/ticket.html:163 -#: helpdesk/templates/helpdesk/ticket.html:171 -#: helpdesk/templates/helpdesk/ticket.html:188 +#: third_party/django-helpdesk/helpdesk/models.py:456 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/public_view_ticket.html:102 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/public_view_ticket.html:119 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket.html:119 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket.html:127 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket.html:144 msgid "Duplicate" msgstr "Duplicitní" -#: helpdesk/models.py:384 +#: third_party/django-helpdesk/helpdesk/models.py:460 msgid "1. Critical" msgstr "1. kritická" -#: helpdesk/models.py:385 +#: third_party/django-helpdesk/helpdesk/models.py:461 msgid "2. High" msgstr "2. vysoká" -#: helpdesk/models.py:386 +#: third_party/django-helpdesk/helpdesk/models.py:462 msgid "3. Normal" msgstr "3. normální" -#: helpdesk/models.py:387 +#: third_party/django-helpdesk/helpdesk/models.py:463 msgid "4. Low" msgstr "4. nízká" -#: helpdesk/models.py:388 +#: third_party/django-helpdesk/helpdesk/models.py:464 msgid "5. Very Low" msgstr "5. velmi nízká" -#: helpdesk/models.py:403 -#: helpdesk/templates/helpdesk/include/unassigned.html:19 -#: helpdesk/templates/helpdesk/ticket_list.html:76 -#: helpdesk/templates/helpdesk/ticket_list.html:225 +#: third_party/django-helpdesk/helpdesk/models.py:479 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/filters/sorting.html:10 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/include/unassigned.html:17 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_list.html:66 msgid "Created" msgstr "Vytvořeno" -#: helpdesk/models.py:405 +#: third_party/django-helpdesk/helpdesk/models.py:481 msgid "Date this ticket was first created" msgstr "Datum prvního založení ticketu" -#: helpdesk/models.py:409 +#: third_party/django-helpdesk/helpdesk/models.py:485 msgid "Modified" msgstr "Změněno" -#: helpdesk/models.py:411 +#: third_party/django-helpdesk/helpdesk/models.py:487 msgid "Date this ticket was most recently changed." msgstr "Datum poslední změny ticketu" -#: helpdesk/models.py:418 +#: third_party/django-helpdesk/helpdesk/models.py:494 msgid "" "The submitter will receive an email for all public follow-ups left for this " "task." msgstr "" "Na zadavatelův e-mail budou zasílány všechny veřejné aktualizace ticketu." -#: helpdesk/models.py:428 +#: third_party/django-helpdesk/helpdesk/models.py:504 msgid "Assigned to" msgstr "Přiřazeno" -#: helpdesk/models.py:432 helpdesk/templates/helpdesk/include/tickets.html:19 -#: helpdesk/templates/helpdesk/ticket_list.html:64 -#: helpdesk/templates/helpdesk/ticket_list.html:85 -#: helpdesk/templates/helpdesk/ticket_list.html:224 helpdesk/views/staff.py:530 +#: third_party/django-helpdesk/helpdesk/models.py:508 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/filters/sorting.html:19 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/include/tickets.html:17 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_list.html:65 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_list.html:172 +#: third_party/django-helpdesk/helpdesk/views/staff.py:575 msgid "Status" msgstr "Stav" -#: helpdesk/models.py:438 +#: third_party/django-helpdesk/helpdesk/models.py:514 msgid "On Hold" msgstr "Pozdrženo" -#: helpdesk/models.py:441 +#: third_party/django-helpdesk/helpdesk/models.py:517 msgid "If a ticket is on hold, it will not automatically be escalated." msgstr "Ticketu se stavem \"pozdrženo\" nebude automaticky zvýšena priorita." -#: helpdesk/models.py:445 helpdesk/models.py:969 -#: helpdesk/templates/helpdesk/public_view_ticket.html:42 -#: helpdesk/templates/helpdesk/ticket_desc_table.html:29 +#: third_party/django-helpdesk/helpdesk/models.py:521 +#: third_party/django-helpdesk/helpdesk/models.py:1224 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/public_view_ticket.html:42 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_desc_table.html:95 msgid "Description" msgstr "Popis" -#: helpdesk/models.py:448 +#: third_party/django-helpdesk/helpdesk/models.py:524 msgid "The content of the customers query." msgstr "Obsah zákaznického požadavku" -#: helpdesk/models.py:452 -#: helpdesk/templates/helpdesk/public_view_ticket.html:49 -#: helpdesk/templates/helpdesk/ticket_desc_table.html:36 +#: third_party/django-helpdesk/helpdesk/models.py:528 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/public_view_ticket.html:49 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_desc_table.html:100 msgid "Resolution" msgstr "Rozřešení" -#: helpdesk/models.py:455 +#: third_party/django-helpdesk/helpdesk/models.py:531 msgid "The resolution provided to the customer by our staff." msgstr "Rozřešení nastavené námi směrem k zákazníkům." -#: helpdesk/models.py:463 +#: third_party/django-helpdesk/helpdesk/models.py:539 msgid "1 = Highest Priority, 5 = Low Priority" msgstr "1 = nejvyšší priorita, 5 = nejnižší priorita" -#: helpdesk/models.py:476 +#: third_party/django-helpdesk/helpdesk/models.py:552 msgid "" "The date this ticket was last escalated - updated automatically by " "management/commands/escalate_tickets.py." @@ -663,46 +667,79 @@ msgstr "" "Datum, kdy byla priorita ticketu zvýšena - ticket byl automaticky " "aktualizován pomocí skriptu management/commands/escalte_tickets.py." -#: helpdesk/models.py:485 helpdesk/templates/helpdesk/ticket_desc_table.html:53 -#: helpdesk/views/feeds.py:93 helpdesk/views/feeds.py:118 -#: helpdesk/views/feeds.py:170 helpdesk/views/staff.py:492 +#: third_party/django-helpdesk/helpdesk/models.py:557 +msgid "Secret key needed for viewing/editing ticket by non-logged in users" +msgstr "" + +#: third_party/django-helpdesk/helpdesk/models.py:567 +msgid "Knowledge base item the user was viewing when they created this ticket." +msgstr "" + +#: third_party/django-helpdesk/helpdesk/models.py:639 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_desc_table.html:35 +#: third_party/django-helpdesk/helpdesk/views/feeds.py:93 +#: third_party/django-helpdesk/helpdesk/views/feeds.py:118 +#: third_party/django-helpdesk/helpdesk/views/feeds.py:170 +#: third_party/django-helpdesk/helpdesk/views/staff.py:535 msgid "Unassigned" msgstr "Nepřiřazeno" -#: helpdesk/models.py:525 +#: third_party/django-helpdesk/helpdesk/models.py:679 msgid " - On Hold" msgstr "- Pozdrženo" -#: helpdesk/models.py:528 +#: third_party/django-helpdesk/helpdesk/models.py:682 msgid " - Open dependencies" msgstr "- Otevřít závislosti" -#: helpdesk/models.py:585 helpdesk/models.py:642 helpdesk/models.py:1278 -#: helpdesk/models.py:1454 helpdesk/models.py:1489 -#: helpdesk/templates/helpdesk/public_homepage.html:79 -#: helpdesk/templates/helpdesk/public_view_form.html:12 +#: third_party/django-helpdesk/helpdesk/models.py:757 +#: third_party/django-helpdesk/helpdesk/models.py:820 +#: third_party/django-helpdesk/helpdesk/models.py:1582 +#: third_party/django-helpdesk/helpdesk/models.py:1755 +#: third_party/django-helpdesk/helpdesk/models.py:1789 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/include/tickets.html:14 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/include/unassigned.html:14 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/public_homepage.html:89 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/public_view_form.html:12 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_list.html:62 msgid "Ticket" msgstr "Ticket" -#: helpdesk/models.py:586 helpdesk/templates/helpdesk/navigation.html:23 -#: helpdesk/templates/helpdesk/ticket_list.html:4 +#: third_party/django-helpdesk/helpdesk/models.py:758 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/create_ticket.html:7 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/delete_ticket.html:7 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/edit_ticket.html:7 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/email_ignore_add.html:7 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/followup_edit.html:14 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/rss_list.html:8 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket.html:16 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_cc_add.html:7 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_cc_del.html:7 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_cc_list.html:7 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_dependency_add.html:7 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_dependency_del.html:7 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_list.html:5 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_list.html:19 msgid "Tickets" msgstr "Tickety" -#: helpdesk/models.py:646 helpdesk/models.py:880 helpdesk/models.py:1201 -#: helpdesk/models.py:1368 +#: third_party/django-helpdesk/helpdesk/models.py:824 +#: third_party/django-helpdesk/helpdesk/models.py:1137 +#: third_party/django-helpdesk/helpdesk/models.py:1506 +#: third_party/django-helpdesk/helpdesk/models.py:1671 msgid "Date" msgstr "Datum" -#: helpdesk/models.py:658 helpdesk/views/staff.py:509 +#: third_party/django-helpdesk/helpdesk/models.py:836 +#: third_party/django-helpdesk/helpdesk/views/staff.py:552 msgid "Comment" msgstr "Komentář" -#: helpdesk/models.py:664 +#: third_party/django-helpdesk/helpdesk/models.py:842 msgid "Public" msgstr "Veřejný" -#: helpdesk/models.py:667 +#: third_party/django-helpdesk/helpdesk/models.py:846 msgid "" "Public tickets are viewable by the submitter and all staff, but non-public " "tickets can only be seen by staff." @@ -710,100 +747,129 @@ msgstr "" "Veřejné tickety jsou viditelné zadavatelem a naším personálem, ale neveřejné " "tickety jsou viděny pouze naším personálem. " -#: helpdesk/models.py:676 helpdesk/models.py:1068 helpdesk/models.py:1287 -#: helpdesk/templates/helpdesk/ticket_cc_add.html:20 -#: helpdesk/views/staff.py:1228 helpdesk/views/staff.py:1234 -#: helpdesk/views/staff.py:1241 helpdesk/views/staff.py:1247 +#: third_party/django-helpdesk/helpdesk/models.py:856 +#: third_party/django-helpdesk/helpdesk/models.py:1347 +#: third_party/django-helpdesk/helpdesk/models.py:1591 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_cc_add.html:31 +#: third_party/django-helpdesk/helpdesk/views/staff.py:1186 +#: third_party/django-helpdesk/helpdesk/views/staff.py:1192 +#: third_party/django-helpdesk/helpdesk/views/staff.py:1199 +#: third_party/django-helpdesk/helpdesk/views/staff.py:1205 msgid "User" msgstr "Uživatel" -#: helpdesk/models.py:680 helpdesk/templates/helpdesk/ticket.html:156 +#: third_party/django-helpdesk/helpdesk/models.py:860 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket.html:112 msgid "New Status" msgstr "Nový stav" -#: helpdesk/models.py:684 +#: third_party/django-helpdesk/helpdesk/models.py:864 msgid "If the status was changed, what was it changed to?" msgstr "Pokud byl stav změněn, na co?" -#: helpdesk/models.py:691 helpdesk/models.py:717 helpdesk/models.py:780 +#: third_party/django-helpdesk/helpdesk/models.py:868 +#, fuzzy +#| msgid "E-Mail Port" +msgid "E-Mail ID" +msgstr "Port" + +#: third_party/django-helpdesk/helpdesk/models.py:872 +msgid "The Message ID of the submitter's email." +msgstr "" + +#: third_party/django-helpdesk/helpdesk/models.py:879 +msgid "Time spent on this follow up" +msgstr "" + +#: third_party/django-helpdesk/helpdesk/models.py:885 +#: third_party/django-helpdesk/helpdesk/models.py:917 +#: third_party/django-helpdesk/helpdesk/models.py:1034 msgid "Follow-up" msgstr "Aktualizace" -#: helpdesk/models.py:692 +#: third_party/django-helpdesk/helpdesk/models.py:886 msgid "Follow-ups" msgstr "Aktualizace" -#: helpdesk/models.py:721 helpdesk/models.py:1460 +#: third_party/django-helpdesk/helpdesk/models.py:921 +#: third_party/django-helpdesk/helpdesk/models.py:1761 msgid "Field" msgstr "Pole" -#: helpdesk/models.py:726 +#: third_party/django-helpdesk/helpdesk/models.py:926 msgid "Old Value" msgstr "Stará hodnota" -#: helpdesk/models.py:732 +#: third_party/django-helpdesk/helpdesk/models.py:932 msgid "New Value" msgstr "Nová hodnota" -#: helpdesk/models.py:740 +#: third_party/django-helpdesk/helpdesk/models.py:940 msgid "removed" msgstr "Smazáno" -#: helpdesk/models.py:742 +#: third_party/django-helpdesk/helpdesk/models.py:942 #, python-format msgid "set to %s" msgstr "nastaveno na %s" -#: helpdesk/models.py:744 +#: third_party/django-helpdesk/helpdesk/models.py:944 #, python-format msgid "changed from \"%(old_value)s\" to \"%(new_value)s\"" msgstr "změněno z \"%(old_value)s\" na \"%(new_value)s\"" -#: helpdesk/models.py:751 +#: third_party/django-helpdesk/helpdesk/models.py:951 msgid "Ticket change" msgstr "Změna ticketu" -#: helpdesk/models.py:752 +#: third_party/django-helpdesk/helpdesk/models.py:952 msgid "Ticket changes" msgstr "Změny ticketu" -#: helpdesk/models.py:784 +#: third_party/django-helpdesk/helpdesk/models.py:967 msgid "File" msgstr "Soubor" -#: helpdesk/models.py:790 +#: third_party/django-helpdesk/helpdesk/models.py:973 msgid "Filename" msgstr "Jméno souboru" -#: helpdesk/models.py:795 +#: third_party/django-helpdesk/helpdesk/models.py:979 msgid "MIME Type" msgstr "MIME Type" -#: helpdesk/models.py:800 +#: third_party/django-helpdesk/helpdesk/models.py:985 msgid "Size" msgstr "Velikost" -#: helpdesk/models.py:801 +#: third_party/django-helpdesk/helpdesk/models.py:987 msgid "Size of this file in bytes" msgstr "Velikost souboru [bytes]" -#: helpdesk/models.py:809 +#: third_party/django-helpdesk/helpdesk/models.py:1024 msgid "Attachment" msgstr "Příloha" -#: helpdesk/models.py:810 +#: third_party/django-helpdesk/helpdesk/models.py:1025 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket.html:56 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_desc_table.html:78 msgid "Attachments" msgstr "Přílohy" -#: helpdesk/models.py:827 +#: third_party/django-helpdesk/helpdesk/models.py:1056 +#: third_party/django-helpdesk/helpdesk/models.py:1315 +msgid "Knowledge base item" +msgstr "Položka znalostní báze" + +#: third_party/django-helpdesk/helpdesk/models.py:1085 msgid "Pre-set reply" msgstr "Přednastavená odpověď" -#: helpdesk/models.py:828 +#: third_party/django-helpdesk/helpdesk/models.py:1086 msgid "Pre-set replies" msgstr "Přednastavené odpovědi" -#: helpdesk/models.py:833 +#: third_party/django-helpdesk/helpdesk/models.py:1091 msgid "" "Leave blank to allow this reply to be used for all queues, or select those " "queues you wish to limit this reply to." @@ -811,23 +877,25 @@ msgstr "" "Ponechte prázdné aby bylo možno tuto odpověď použít pro všechny fronty nebo " "vyberte jednu z front, na kterou chcete tuto odpověď aplikovat." -#: helpdesk/models.py:838 helpdesk/models.py:875 helpdesk/models.py:1196 -#: helpdesk/templates/helpdesk/email_ignore_list.html:24 +#: third_party/django-helpdesk/helpdesk/models.py:1096 +#: third_party/django-helpdesk/helpdesk/models.py:1132 +#: third_party/django-helpdesk/helpdesk/models.py:1501 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/email_ignore_list.html:24 msgid "Name" msgstr "Název" -#: helpdesk/models.py:840 +#: third_party/django-helpdesk/helpdesk/models.py:1098 msgid "" "Only used to assist users with selecting a reply - not shown to the user." msgstr "" "Je použit pouze pro uživatele, aby vybrali správnou odpověď - jinak není " "zobrazen." -#: helpdesk/models.py:845 +#: third_party/django-helpdesk/helpdesk/models.py:1103 msgid "Body" msgstr "Obsah" -#: helpdesk/models.py:846 +#: third_party/django-helpdesk/helpdesk/models.py:1104 msgid "" "Context available: {{ ticket }} - ticket object (eg {{ ticket.title }}); " "{{ queue }} - The queue; and {{ user }} - the current user." @@ -835,7 +903,7 @@ msgstr "" "Dostupný kontext: {{ ticket }} - Ticket (např. {{ ticket.title }}); " "{{ queue }} - Fronta; and {{ user }} - současný uživatel." -#: helpdesk/models.py:870 +#: third_party/django-helpdesk/helpdesk/models.py:1127 msgid "" "Leave blank for this exclusion to be applied to all queues, or select those " "queues you wish to exclude with this entry." @@ -843,27 +911,27 @@ msgstr "" "Ponechte prázdné, pokud si přejete aplikovat na všechny fronty nebo vyberte " "frontu, na kterou se tento záznam vztáhne." -#: helpdesk/models.py:881 +#: third_party/django-helpdesk/helpdesk/models.py:1138 msgid "Date on which escalation should not happen" msgstr "Datum, kdy se priorita ticketu nemá zvyšovat." -#: helpdesk/models.py:888 +#: third_party/django-helpdesk/helpdesk/models.py:1145 msgid "Escalation exclusion" msgstr "Vynechání zvýšení priority" -#: helpdesk/models.py:889 +#: third_party/django-helpdesk/helpdesk/models.py:1146 msgid "Escalation exclusions" msgstr "Vynechání zvýšeních priority" -#: helpdesk/models.py:903 +#: third_party/django-helpdesk/helpdesk/models.py:1159 msgid "Template Name" msgstr "Název šablony" -#: helpdesk/models.py:908 +#: third_party/django-helpdesk/helpdesk/models.py:1164 msgid "Subject" msgstr "Předmět" -#: helpdesk/models.py:910 +#: third_party/django-helpdesk/helpdesk/models.py:1166 msgid "" "This will be prefixed with \"[ticket.ticket] ticket.title\". We recommend " "something simple such as \"(Updated\") or \"(Closed)\" - the same context is " @@ -873,11 +941,11 @@ msgstr "" "použít něco jednoduchého, jako např. \"(Aktualizováno\") nebo " "\"(Uzavřeno)\" - stejný obsah je dostupný jako prostý text níže." -#: helpdesk/models.py:916 +#: third_party/django-helpdesk/helpdesk/models.py:1172 msgid "Heading" msgstr "Nadpis" -#: helpdesk/models.py:918 +#: third_party/django-helpdesk/helpdesk/models.py:1174 msgid "" "In HTML e-mails, this will be the heading at the top of the email - the same " "context is available as in plain_text, below." @@ -885,11 +953,11 @@ msgstr "" "V HTML e-mailech bude toto použito zcela na začátku e-mailu - stejný obsah " "je použit jako prostý text níže." -#: helpdesk/models.py:924 +#: third_party/django-helpdesk/helpdesk/models.py:1180 msgid "Plain Text" msgstr "Prostý text" -#: helpdesk/models.py:925 +#: third_party/django-helpdesk/helpdesk/models.py:1181 msgid "" "The context available to you includes {{ ticket }}, {{ queue }}, and " "depending on the time of the call: {{ resolution }} or {{ comment }}." @@ -897,144 +965,208 @@ msgstr "" "Dostupný obsah obsahuje {{ ticket }}, {{ queue }}, a v závislosti na čase " "výzvy: {{ resolution }} nebo {{ comment }}." -#: helpdesk/models.py:931 +#: third_party/django-helpdesk/helpdesk/models.py:1187 msgid "HTML" msgstr "HTML" -#: helpdesk/models.py:932 +#: third_party/django-helpdesk/helpdesk/models.py:1188 msgid "The same context is available here as in plain_text, above." msgstr "Stejný obsah zde jako prostý text jako výše." -#: helpdesk/models.py:940 +#: third_party/django-helpdesk/helpdesk/models.py:1196 msgid "Locale of this template." msgstr "Nastavení Locale této šablony" -#: helpdesk/models.py:948 +#: third_party/django-helpdesk/helpdesk/models.py:1204 msgid "e-mail template" msgstr "šablona pro e-mail" -#: helpdesk/models.py:949 +#: third_party/django-helpdesk/helpdesk/models.py:1205 msgid "e-mail templates" msgstr "šablony pro e-mail" -#: helpdesk/models.py:977 -msgid "Knowledge base category" -msgstr "Katorie znalostní báze" +#: third_party/django-helpdesk/helpdesk/models.py:1232 +msgid "Default queue when creating a ticket after viewing this category." +msgstr "" -#: helpdesk/models.py:978 +#: third_party/django-helpdesk/helpdesk/models.py:1240 +msgid "Knowledge base category" +msgstr "Kategorie znalostní báze" + +#: third_party/django-helpdesk/helpdesk/models.py:1241 msgid "Knowledge base categories" msgstr "Kategorie znalostní báze" -#: helpdesk/models.py:994 helpdesk/templates/helpdesk/public_homepage.html:12 +#: third_party/django-helpdesk/helpdesk/models.py:1264 msgid "Category" msgstr "Kategorie" -#: helpdesk/models.py:1003 +#: third_party/django-helpdesk/helpdesk/models.py:1273 msgid "Question" msgstr "Otázka" -#: helpdesk/models.py:1007 +#: third_party/django-helpdesk/helpdesk/models.py:1277 msgid "Answer" msgstr "Odpověď" -#: helpdesk/models.py:1011 +#: third_party/django-helpdesk/helpdesk/models.py:1281 msgid "Votes" msgstr "Hlasy" -#: helpdesk/models.py:1012 +#: third_party/django-helpdesk/helpdesk/models.py:1282 msgid "Total number of votes cast for this item" msgstr "Celkový počet hlasů pro tuto položku" -#: helpdesk/models.py:1017 +#: third_party/django-helpdesk/helpdesk/models.py:1287 msgid "Positive Votes" msgstr "Pozitivní hlasy" -#: helpdesk/models.py:1018 +#: third_party/django-helpdesk/helpdesk/models.py:1288 msgid "Number of votes for this item which were POSITIVE." msgstr "Počet hlasů pro tuto položku, které byly POZITIVNÍ" -#: helpdesk/models.py:1023 +#: third_party/django-helpdesk/helpdesk/models.py:1293 msgid "Last Updated" msgstr "Naposledy aktualizováno" -#: helpdesk/models.py:1024 +#: third_party/django-helpdesk/helpdesk/models.py:1294 msgid "The date on which this question was most recently changed." msgstr "Datum poslední aktualizace této otázky" -#: helpdesk/models.py:1037 +#: third_party/django-helpdesk/helpdesk/models.py:1307 msgid "Unrated" msgstr "Nehodnoceno" -#: helpdesk/models.py:1045 -msgid "Knowledge base item" -msgstr "Položka znalostní báze" - -#: helpdesk/models.py:1046 +#: third_party/django-helpdesk/helpdesk/models.py:1316 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_list.html:175 msgid "Knowledge base items" msgstr "Položky znalostní báze" -#: helpdesk/models.py:1072 helpdesk/templates/helpdesk/ticket_list.html:160 +#: third_party/django-helpdesk/helpdesk/models.py:1351 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_list.html:233 msgid "Query Name" msgstr "Název dotazu" -#: helpdesk/models.py:1074 +#: third_party/django-helpdesk/helpdesk/models.py:1353 msgid "User-provided name for this query" msgstr "Název dotazu zadaný uživatelem" -#: helpdesk/models.py:1078 +#: third_party/django-helpdesk/helpdesk/models.py:1357 msgid "Shared With Other Users?" msgstr "Sdílet s dalšími uživateli?" -#: helpdesk/models.py:1081 +#: third_party/django-helpdesk/helpdesk/models.py:1360 msgid "Should other users see this query?" msgstr "Mohou i ostatní uživatelé vidět tento dataz?" -#: helpdesk/models.py:1085 +#: third_party/django-helpdesk/helpdesk/models.py:1364 msgid "Search Query" msgstr "Prohledat dotaz" -#: helpdesk/models.py:1086 +#: third_party/django-helpdesk/helpdesk/models.py:1365 msgid "Pickled query object. Be wary changing this." msgstr "Zabalený objekt dotazu. Toto měňte pouze s nevyšší opatrností." -#: helpdesk/models.py:1096 +#: third_party/django-helpdesk/helpdesk/models.py:1375 msgid "Saved search" msgstr "Uložené hledání" -#: helpdesk/models.py:1097 +#: third_party/django-helpdesk/helpdesk/models.py:1376 msgid "Saved searches" msgstr "Uložená hledání" -#: helpdesk/models.py:1116 -msgid "Settings Dictionary" +#: third_party/django-helpdesk/helpdesk/models.py:1418 +#, fuzzy +#| msgid "Settings Dictionary" +msgid "DEPRECATED! Settings Dictionary DEPRECATED!" msgstr "Slovník nastavení" -#: helpdesk/models.py:1117 +#: third_party/django-helpdesk/helpdesk/models.py:1419 +#, fuzzy +#| msgid "" +#| "This is a base64-encoded representation of a pickled Python dictionary. " +#| "Do not change this field via the admin." msgid "" -"This is a base64-encoded representation of a pickled Python dictionary. Do " -"not change this field via the admin." +"DEPRECATED! This is a base64-encoded representation of a pickled Python " +"dictionary. Do not change this field via the admin." msgstr "" "Toto je reprezentace zabaleného slovníku jazyka Python do base64. Toto pole " "rozhodně neměňte v administrativním rozhraní. " -#: helpdesk/models.py:1156 +#: third_party/django-helpdesk/helpdesk/models.py:1426 +msgid "Show Ticket List on Login?" +msgstr "Zobrazit seznam ticketů po přihlášení?" + +#: third_party/django-helpdesk/helpdesk/models.py:1427 +msgid "Display the ticket list upon login? Otherwise, the dashboard is shown." +msgstr "" +"Zobrazit seznam ticketů po přihlášení? V opačném případě bude zobrazena " +"nástěnka." + +#: third_party/django-helpdesk/helpdesk/models.py:1432 +msgid "E-mail me on ticket change?" +msgstr "Poslat mi e-mail při změně ticketu?" + +#: third_party/django-helpdesk/helpdesk/models.py:1433 +msgid "" +"If you're the ticket owner and the ticket is changed via the web by somebody " +"else, do you want to receive an e-mail?" +msgstr "" +"Přejete si dostat e-mail v případě, pokud jste vlastník ticketu a ticket je " +"změněn prostřednictvím webového formuláře někým dalším." + +#: third_party/django-helpdesk/helpdesk/models.py:1438 +msgid "E-mail me when assigned a ticket?" +msgstr "Poslat e-mail, pokud mi byl přiřazen ticket?" + +#: third_party/django-helpdesk/helpdesk/models.py:1439 +msgid "" +"If you are assigned a ticket via the web, do you want to receive an e-mail?" +msgstr "" +"Přejete si dostat e-mail, pokud Vám byl přiřazen ticket prostřednictvím " +"webového formuláře?" + +#: third_party/django-helpdesk/helpdesk/models.py:1444 +msgid "Number of tickets to show per page" +msgstr "Počet ticketů zobrazených na stránku" + +#: third_party/django-helpdesk/helpdesk/models.py:1445 +msgid "How many tickets do you want to see on the Ticket List page?" +msgstr "Kolik ticketů chcete vidět na stránce Seznam ticketů?" + +#: third_party/django-helpdesk/helpdesk/models.py:1451 +msgid "Use my e-mail address when submitting tickets?" +msgstr "Použít můj e-mail, pokud zadávám nový ticket?" + +#: third_party/django-helpdesk/helpdesk/models.py:1452 +msgid "" +"When you submit a ticket, do you want to automatically use your e-mail " +"address as the submitter address? You can type a different e-mail address " +"when entering the ticket if needed, this option only changes the default." +msgstr "" +"V případě, že zadáte nový ticket, chcete, aby Váš e-mail byl automaticky " +"přiřazen jako e-mail zadavatele? Můžete také zadat jiný e-mail, pokud je to " +"potřeba, tato volba pouze nastaví výchozí hodnotu." + +#: third_party/django-helpdesk/helpdesk/models.py:1463 msgid "User Setting" msgstr "Uživatelskáé nastavení." -#: helpdesk/models.py:1157 helpdesk/templates/helpdesk/navigation.html:71 -#: helpdesk/templates/helpdesk/user_settings.html:6 +#: third_party/django-helpdesk/helpdesk/models.py:1464 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/navigation-header.html:49 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/user_settings.html:15 msgid "User Settings" msgstr "Uživatelská nastavení" -#: helpdesk/models.py:1185 +#: third_party/django-helpdesk/helpdesk/models.py:1490 msgid "Ignored e-mail address" msgstr "Ignorovaná e-mailová adresa" -#: helpdesk/models.py:1186 +#: third_party/django-helpdesk/helpdesk/models.py:1491 msgid "Ignored e-mail addresses" msgstr "Ignorované e-mailové adresy" -#: helpdesk/models.py:1191 +#: third_party/django-helpdesk/helpdesk/models.py:1496 msgid "" "Leave blank for this e-mail to be ignored on all queues, or select those " "queues you wish to ignore this e-mail for." @@ -1042,11 +1174,11 @@ msgstr "" "Ponechte prázdné pokud chcete, aby byl e-mail ignorován ve všech frontách a " "nebo vyberte fronty, pro které si přejete ignorovat e-mail." -#: helpdesk/models.py:1202 +#: third_party/django-helpdesk/helpdesk/models.py:1507 msgid "Date on which this e-mail address was added" msgstr "Datum přidání e-mailové adresy." -#: helpdesk/models.py:1210 +#: third_party/django-helpdesk/helpdesk/models.py:1515 msgid "" "Enter a full e-mail address, or portions with wildcards, eg *@domain.com or " "postmaster@*." @@ -1054,11 +1186,11 @@ msgstr "" "Přidejte plnou e-mailovou adresu nebo její část pomocí divokých znaků, např. " "*@doména.cz nebo postmaster@*." -#: helpdesk/models.py:1215 +#: third_party/django-helpdesk/helpdesk/models.py:1520 msgid "Save Emails in Mailbox?" msgstr "Ukládat e-maily do Mailboxu?" -#: helpdesk/models.py:1218 +#: third_party/django-helpdesk/helpdesk/models.py:1523 msgid "" "Do you want to save emails from this address in the mailbox? If this is " "unticked, emails from this address will be deleted." @@ -1066,35 +1198,35 @@ msgstr "" "Přejete si ukládat e-maily z této adresy do mailboxu? Pokud nezatrhnete, e-" "maily z této adresy budou mazány." -#: helpdesk/models.py:1286 +#: third_party/django-helpdesk/helpdesk/models.py:1590 msgid "User who wishes to receive updates for this ticket." msgstr "Uživatel, který si přeje být informován o tomto ticketu." -#: helpdesk/models.py:1294 +#: third_party/django-helpdesk/helpdesk/models.py:1598 msgid "For non-user followers, enter their e-mail address" msgstr "Pro neregistrované uživatele zadejte jejich e-mail" -#: helpdesk/models.py:1298 +#: third_party/django-helpdesk/helpdesk/models.py:1602 msgid "Can View Ticket?" msgstr "Může vidět ticket?" -#: helpdesk/models.py:1301 +#: third_party/django-helpdesk/helpdesk/models.py:1605 msgid "Can this CC login to view the ticket details?" msgstr "Může tento uživatel v kopii vidět detaily ticketu?" -#: helpdesk/models.py:1305 +#: third_party/django-helpdesk/helpdesk/models.py:1609 msgid "Can Update Ticket?" msgstr "Může aktualizovat?" -#: helpdesk/models.py:1308 +#: third_party/django-helpdesk/helpdesk/models.py:1612 msgid "Can this CC login and update the ticket?" msgstr "Může tento uživatel v kopii aktualizovat ticket?" -#: helpdesk/models.py:1342 +#: third_party/django-helpdesk/helpdesk/models.py:1645 msgid "Field Name" msgstr "Název pole" -#: helpdesk/models.py:1343 +#: third_party/django-helpdesk/helpdesk/models.py:1646 msgid "" "As used in the database and behind the scenes. Must be unique and consist of " "only lowercase letters with no punctuation." @@ -1102,87 +1234,87 @@ msgstr "" "Bude použito v databázi na pozadí. Musí být unikátní a obsahovat pouze malá " "písmena a žádnou interpunkci." -#: helpdesk/models.py:1349 +#: third_party/django-helpdesk/helpdesk/models.py:1652 msgid "Label" msgstr "Štítek" -#: helpdesk/models.py:1351 +#: third_party/django-helpdesk/helpdesk/models.py:1654 msgid "The display label for this field" msgstr "Zobrazený štítek pro toto pole" -#: helpdesk/models.py:1355 +#: third_party/django-helpdesk/helpdesk/models.py:1658 msgid "Help Text" msgstr "Nápověda" -#: helpdesk/models.py:1356 +#: third_party/django-helpdesk/helpdesk/models.py:1659 msgid "Shown to the user when editing the ticket" msgstr "Zobrazí se uživateli při editaci ticketu" -#: helpdesk/models.py:1362 +#: third_party/django-helpdesk/helpdesk/models.py:1665 msgid "Character (single line)" msgstr "Řetězec znaků (jeden řádek)" -#: helpdesk/models.py:1363 +#: third_party/django-helpdesk/helpdesk/models.py:1666 msgid "Text (multi-line)" msgstr "Text (více řádků)" -#: helpdesk/models.py:1364 +#: third_party/django-helpdesk/helpdesk/models.py:1667 msgid "Integer" msgstr "Celé číslo" -#: helpdesk/models.py:1365 +#: third_party/django-helpdesk/helpdesk/models.py:1668 msgid "Decimal" msgstr "Číslo s plovoucí desetinnou čárkou" -#: helpdesk/models.py:1366 +#: third_party/django-helpdesk/helpdesk/models.py:1669 msgid "List" msgstr "Seznam" -#: helpdesk/models.py:1367 +#: third_party/django-helpdesk/helpdesk/models.py:1670 msgid "Boolean (checkbox yes/no)" msgstr "Pravda/nepravda (zaškrtávátko ano/ne)" -#: helpdesk/models.py:1369 +#: third_party/django-helpdesk/helpdesk/models.py:1672 msgid "Time" msgstr "Čas" -#: helpdesk/models.py:1370 +#: third_party/django-helpdesk/helpdesk/models.py:1673 msgid "Date & Time" msgstr "Datum a čas" -#: helpdesk/models.py:1372 +#: third_party/django-helpdesk/helpdesk/models.py:1675 msgid "URL" msgstr "URL" -#: helpdesk/models.py:1373 +#: third_party/django-helpdesk/helpdesk/models.py:1676 msgid "IP Address" msgstr "IP Adresa" -#: helpdesk/models.py:1378 +#: third_party/django-helpdesk/helpdesk/models.py:1681 msgid "Data Type" msgstr "Datový typ" -#: helpdesk/models.py:1380 +#: third_party/django-helpdesk/helpdesk/models.py:1683 msgid "Allows you to restrict the data entered into this field" msgstr "Umožní omezit vstup tohoto pole" -#: helpdesk/models.py:1385 +#: third_party/django-helpdesk/helpdesk/models.py:1688 msgid "Maximum Length (characters)" msgstr "Maximální počet znaků" -#: helpdesk/models.py:1391 +#: third_party/django-helpdesk/helpdesk/models.py:1694 msgid "Decimal Places" msgstr "Počet desetinných míst" -#: helpdesk/models.py:1392 +#: third_party/django-helpdesk/helpdesk/models.py:1695 msgid "Only used for decimal fields" msgstr "Použito pouze pro pole typu Číslo s plovoucí desetinnou čárkou" -#: helpdesk/models.py:1398 +#: third_party/django-helpdesk/helpdesk/models.py:1701 msgid "Add empty first choice to List?" msgstr "Přiřadit první prázdnou volbu do seznamu?" -#: helpdesk/models.py:1400 +#: third_party/django-helpdesk/helpdesk/models.py:1703 msgid "" "Only for List: adds an empty first entry to the choices list, which enforces " "that the user makes an active choice." @@ -1190,70 +1322,84 @@ msgstr "" "Pouze pro seznamy: přidá prázdnou volbu jako první položku seznamu, což " "uživatele přiměje k aktivnímu výběru některé z možností." -#: helpdesk/models.py:1405 +#: third_party/django-helpdesk/helpdesk/models.py:1708 msgid "List Values" msgstr "Položky seznamu" -#: helpdesk/models.py:1406 +#: third_party/django-helpdesk/helpdesk/models.py:1709 msgid "For list fields only. Enter one option per line." msgstr "Pouze pro pole typu Seznam. Zadejte volby na zvláštní řádek." -#: helpdesk/models.py:1412 +#: third_party/django-helpdesk/helpdesk/models.py:1715 msgid "Ordering" msgstr "Řazení" -#: helpdesk/models.py:1413 +#: third_party/django-helpdesk/helpdesk/models.py:1716 msgid "Lower numbers are displayed first; higher numbers are listed later" msgstr "Nižší hodnoty se zobrazí první; vyšší hodnoty až nakonec" -#: helpdesk/models.py:1427 +#: third_party/django-helpdesk/helpdesk/models.py:1729 msgid "Required?" msgstr "Poviné pole?" -#: helpdesk/models.py:1428 +#: third_party/django-helpdesk/helpdesk/models.py:1730 msgid "Does the user have to enter a value for this field?" msgstr "Musí uživatel toto pole vyplnit?" -#: helpdesk/models.py:1433 +#: third_party/django-helpdesk/helpdesk/models.py:1735 msgid "Staff Only?" msgstr "Pouze pro naše pracovníky?" -#: helpdesk/models.py:1434 +#: third_party/django-helpdesk/helpdesk/models.py:1736 msgid "" "If this is ticked, then the public submission form will NOT show this field" msgstr "" "Pokud je zaškrtnuto, toto pole NEBUDE zobrazeno ve formuláři pro veřejné " "zadávání." -#: helpdesk/models.py:1445 +#: third_party/django-helpdesk/helpdesk/models.py:1747 msgid "Custom field" msgstr "Vlastní pole" -#: helpdesk/models.py:1446 +#: third_party/django-helpdesk/helpdesk/models.py:1748 msgid "Custom fields" msgstr "Vlastní pole" -#: helpdesk/models.py:1470 +#: third_party/django-helpdesk/helpdesk/models.py:1771 msgid "Ticket custom field value" msgstr "Hodnota vlastního pole u ticketu" -#: helpdesk/models.py:1471 +#: third_party/django-helpdesk/helpdesk/models.py:1772 msgid "Ticket custom field values" msgstr "Hodnoty vlastních polí u ticketu" -#: helpdesk/models.py:1483 +#: third_party/django-helpdesk/helpdesk/models.py:1783 msgid "Ticket dependency" msgstr "Vzájemná závislost ticketů" -#: helpdesk/models.py:1484 +#: third_party/django-helpdesk/helpdesk/models.py:1784 msgid "Ticket dependencies" msgstr "Vzájemné závislosti ticketů" -#: helpdesk/models.py:1496 +#: third_party/django-helpdesk/helpdesk/models.py:1796 msgid "Depends On Ticket" msgstr "Závisí na ticketu" -#: helpdesk/templates/helpdesk/attribution.html:2 +#: third_party/django-helpdesk/helpdesk/query.py:201 +msgid "No text" +msgstr "" + +#: third_party/django-helpdesk/helpdesk/query.py:202 +#, fuzzy +#| msgid "View Ticket" +msgid "View ticket" +msgstr "Prohlédnout ticket" + +#: third_party/django-helpdesk/helpdesk/query.py:204 +msgid "Messages" +msgstr "" + +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/attribution.html:6 msgid "" "django-" "helpdesk." @@ -1261,43 +1407,37 @@ msgstr "" "django-" "helpdesk." -#: helpdesk/templates/helpdesk/base.html:18 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/base-head.html:14 msgid "Powered by django-helpdesk" msgstr "Powered by django-helpdesk" -#: helpdesk/templates/helpdesk/base.html:75 -#: helpdesk/templates/helpdesk/rss_list.html:10 -#: helpdesk/templates/helpdesk/rss_list.html:36 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/base-head.html:46 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/rss_list.html:21 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/rss_list.html:47 msgid "My Open Tickets" msgstr "Mé otevřené tickety" -#: helpdesk/templates/helpdesk/base.html:76 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/base-head.html:47 msgid "All Recent Activity" msgstr "Veškerá poslední aktivita" -#: helpdesk/templates/helpdesk/base.html:77 -#: helpdesk/templates/helpdesk/include/unassigned.html:7 -#: helpdesk/templates/helpdesk/rss_list.html:16 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/base-head.html:48 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/include/unassigned.html:7 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/rss_list.html:27 msgid "Unassigned Tickets" msgstr "Nepřiřazené tickety" -#: helpdesk/templates/helpdesk/base.html:117 -#: helpdesk/templates/helpdesk/navigation.html:12 -#: helpdesk/templates/helpdesk/public_base.html:16 -#: helpdesk/templates/helpdesk/public_base.html:50 -msgid "Helpdesk" -msgstr "Helpdesk" - -#: helpdesk/templates/helpdesk/confirm_delete_saved_query.html:3 -#: helpdesk/templates/helpdesk/ticket_list.html:140 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/confirm_delete_saved_query.html:7 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/confirm_delete_saved_query.html:10 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_list.html:208 msgid "Delete Saved Query" msgstr "Smazat Uložený dotaz" -#: helpdesk/templates/helpdesk/confirm_delete_saved_query.html:6 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/confirm_delete_saved_query.html:13 msgid "Delete Query" msgstr "Smazat Dotaz" -#: helpdesk/templates/helpdesk/confirm_delete_saved_query.html:8 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/confirm_delete_saved_query.html:15 #, python-format msgid "" "Are you sure you want to delete this saved filter (%(query_title)s%(ticket_title)s)? All " @@ -1403,19 +1547,20 @@ msgstr "" "Jste si jisti smazáním ticketu (%(ticket_title)s)? Všechny stopy " "ticketu včetně návazností, příloh a aktualizací budou nenávratně odstraněny." -#: helpdesk/templates/helpdesk/edit_ticket.html:3 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/edit_ticket.html:3 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/edit_ticket.html:12 msgid "Edit Ticket" msgstr "Změnit ticket" -#: helpdesk/templates/helpdesk/edit_ticket.html:9 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/edit_ticket.html:19 msgid "Edit a Ticket" msgstr "Změnit ticket" -#: helpdesk/templates/helpdesk/edit_ticket.html:13 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/edit_ticket.html:23 msgid "Note" msgstr "Poznámka" -#: helpdesk/templates/helpdesk/edit_ticket.html:13 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/edit_ticket.html:23 msgid "" "Editing a ticket does not send an e-mail to the ticket owner or " "submitter. No new details should be entered, this form should only be used " @@ -1425,17 +1570,18 @@ msgstr "" "zadavateli. Neměly by být vloženy žádné nové detaily. Tento formulář by měl " "být použít pouze pro opravu nesprávných detailů nebo vyčištění zadání.." -#: helpdesk/templates/helpdesk/edit_ticket.html:33 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/edit_ticket.html:43 msgid "Save Changes" msgstr "Uložit změny" -#: helpdesk/templates/helpdesk/email_ignore_add.html:3 -#: helpdesk/templates/helpdesk/email_ignore_add.html:6 -#: helpdesk/templates/helpdesk/email_ignore_add.html:23 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/email_ignore_add.html:3 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/email_ignore_add.html:9 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/email_ignore_add.html:13 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/email_ignore_add.html:30 msgid "Ignore E-Mail Address" msgstr "Ignorovat e-mailové adresy" -#: helpdesk/templates/helpdesk/email_ignore_add.html:8 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/email_ignore_add.html:15 msgid "" "To ignore an e-mail address and prevent any emails from that address " "creating tickets automatically, enter the e-mail address below." @@ -1443,7 +1589,7 @@ msgstr "" "Pro ignorování e-mailvoé adresy a zajištění, aby z této adresy nebyly " "automaticky vytvářeny žádné tickety, vložte níže tuto adresu." -#: helpdesk/templates/helpdesk/email_ignore_add.html:10 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/email_ignore_add.html:17 msgid "" "You can either enter a whole e-mail address such as email@domain.com or a portion of an e-mail address with a wildcard, such as *@domain." @@ -1452,15 +1598,15 @@ msgstr "" "Můžete vložit celou adresu jako např. email@domena.cz nebo použít " "divoké znaky, jako např. *@domena.cz nebo uzivatel@*." -#: helpdesk/templates/helpdesk/email_ignore_del.html:3 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/email_ignore_del.html:3 msgid "Delete Ignored E-Mail Address" msgstr "Smazat ignorovanou e-mailovou adresu" -#: helpdesk/templates/helpdesk/email_ignore_del.html:6 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/email_ignore_del.html:6 msgid "Un-Ignore E-Mail Address" msgstr "Přestat ignorovat e-mailovou adresu." -#: helpdesk/templates/helpdesk/email_ignore_del.html:8 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/email_ignore_del.html:8 #, python-format msgid "" "Are you sure you wish to stop removing this email address (" @@ -1471,20 +1617,20 @@ msgstr "" "automaticky vytvářet tickety ve vašem systému? Tuto adresu můžete samozřejmě " "přidat zpět kdykoliv v budoucnu." -#: helpdesk/templates/helpdesk/email_ignore_del.html:10 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/email_ignore_del.html:10 msgid "Keep Ignoring It" msgstr "Pokračovat v ignorování" -#: helpdesk/templates/helpdesk/email_ignore_del.html:13 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/email_ignore_del.html:13 msgid "Stop Ignoring It" msgstr "Přestat ignorovat" -#: helpdesk/templates/helpdesk/email_ignore_list.html:3 -#: helpdesk/templates/helpdesk/email_ignore_list.html:15 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/email_ignore_list.html:3 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/email_ignore_list.html:15 msgid "Ignored E-Mail Addresses" msgstr "Ignorované e-mailové adresy" -#: helpdesk/templates/helpdesk/email_ignore_list.html:5 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/email_ignore_list.html:5 msgid "" "\n" "

Ignored E-Mail Addresses

\n" @@ -1499,40 +1645,38 @@ msgstr "" "

Tyto e-maillové adresy jsou procesorem ignorovány. Můžete přidat na " "seznam nové adresy nebo smazat některou z položek níže.

" -#: helpdesk/templates/helpdesk/email_ignore_list.html:19 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/email_ignore_list.html:19 msgid "Add an Email" msgstr "Přidat e-mail" -#: helpdesk/templates/helpdesk/email_ignore_list.html:26 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/email_ignore_list.html:26 msgid "Date Added" msgstr "Přidáno datum" -#: helpdesk/templates/helpdesk/email_ignore_list.html:28 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/email_ignore_list.html:28 msgid "Keep in mailbox?" msgstr "Ponechat v mailboxu?" -#: helpdesk/templates/helpdesk/email_ignore_list.html:29 -#: helpdesk/templates/helpdesk/email_ignore_list.html:40 -#: helpdesk/templates/helpdesk/include/unassigned.html:33 -#: helpdesk/templates/helpdesk/ticket.html:103 -#: helpdesk/templates/helpdesk/ticket.html:119 -#: helpdesk/templates/helpdesk/ticket_cc_list.html:28 -#: helpdesk/templates/helpdesk/ticket_cc_list.html:37 -#: helpdesk/templates/helpdesk/ticket_desc_table.html:17 -#: helpdesk/templates/helpdesk/ticket_list.html:254 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/email_ignore_list.html:29 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/email_ignore_list.html:40 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/include/unassigned.html:30 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_cc_list.html:38 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_cc_list.html:47 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_desc_table.html:16 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_list.html:90 msgid "Delete" msgstr "Smazat" -#: helpdesk/templates/helpdesk/email_ignore_list.html:38 -#: helpdesk/templates/helpdesk/ticket_list.html:249 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/email_ignore_list.html:38 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_list.html:78 msgid "All" msgstr "Všechny" -#: helpdesk/templates/helpdesk/email_ignore_list.html:39 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/email_ignore_list.html:39 msgid "Keep" msgstr "Ponechat" -#: helpdesk/templates/helpdesk/email_ignore_list.html:56 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/email_ignore_list.html:56 msgid "" "Note: If the 'Keep' option is not selected, emails sent " "from that address will be deleted permanently." @@ -1540,103 +1684,184 @@ msgstr "" "Poznámka: Pokud volba 'Ponechat' není zatržena, jsou e-" "maily automaticky mazány ze serveru." -#: helpdesk/templates/helpdesk/followup_edit.html:2 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/filters/date.html:4 +msgid "Date (From)" +msgstr "Datum (Od)" + +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/filters/date.html:10 +msgid "Date (To)" +msgstr "Datum (Do)" + +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/filters/date.html:19 +#, fuzzy +#| msgid "Use YYYY-MM-DD date format, eg 2011-05-29" +msgid "Use YYYY-MM-DD date format, eg 2018-01-30" +msgstr "Použijte formát RRRR-MM-DD, např. 2011-05-29" + +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/filters/kbitems.html:6 +#, fuzzy +#| msgid "Knowledge base items" +msgid "Knowledge base item(s)" +msgstr "Položky znalostní báze" + +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/filters/kbitems.html:14 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/filters/queue.html:18 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/filters/status.html:14 +msgid "Ctrl-click to select multiple options" +msgstr "Ctrl-klik pro výběr více možností" + +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/filters/keywords.html:4 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_list.html:173 +msgid "Keywords" +msgstr "Klíčová slova" + +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/filters/keywords.html:12 +msgid "" +"Keywords are case-insensitive, and will be looked for pretty much everywhere " +"possible. Prepend with 'queue:' or 'priority:' to search by queue or " +"priority. You can also use the keyword OR to combine multiple searches." +msgstr "" + +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/filters/owner.html:6 +msgid "Owner(s)" +msgstr "Vlastník(ci)" + +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/filters/owner.html:12 +msgid "(ME)" +msgstr "(Já)" + +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/filters/owner.html:20 +msgid "Ctrl-Click to select multiple options" +msgstr "Ctrl-Klik pro výběr více voleb" + +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/filters/queue.html:6 +msgid "Queue(s)" +msgstr "Fronta(y)" + +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/filters/sorting.html:5 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_list.html:169 +msgid "Sorting" +msgstr "Řazení" + +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/filters/sorting.html:25 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket.html:175 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_list.html:68 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_list.html:170 +#: third_party/django-helpdesk/helpdesk/views/staff.py:584 +msgid "Owner" +msgstr "Vlastník" + +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/filters/sorting.html:30 +msgid "Reverse" +msgstr "Převrátit směr řazení" + +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/filters/sorting.html:38 +msgid "Ordering applied to tickets" +msgstr "Řazení použité na tickety" + +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/filters/status.html:6 +msgid "Status(es)" +msgstr "Stav(y)" + +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/followup_edit.html:2 msgid "Edit followup" msgstr "Editovat návazné" -#: helpdesk/templates/helpdesk/followup_edit.html:16 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/followup_edit.html:20 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/followup_edit.html:30 msgid "Edit FollowUp" msgstr "Editovat návazné" -#: helpdesk/templates/helpdesk/followup_edit.html:21 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/followup_edit.html:37 msgid "Reassign ticket:" msgstr "Znovu přiřadit ticket" -#: helpdesk/templates/helpdesk/followup_edit.html:23 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/followup_edit.html:39 msgid "Title:" msgstr "Nadpis:" -#: helpdesk/templates/helpdesk/followup_edit.html:25 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/followup_edit.html:41 msgid "Comment:" msgstr "Komentář" -#: helpdesk/templates/helpdesk/include/stats.html:7 -msgid "Helpdesk Summary" -msgstr "Souhrn Helpdesku" - -#: helpdesk/templates/helpdesk/include/stats.html:27 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/include/stats.html:15 msgid "View Tickets" msgstr "Prohlédnout tickety" -#: helpdesk/templates/helpdesk/include/stats.html:27 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/include/stats.html:15 msgid "No tickets in this range" msgstr "V tomto rozsahu nejsou žádné tickety" -#: helpdesk/templates/helpdesk/include/tickets.html:7 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/include/tickets.html:7 msgid "Your Tickets" msgstr "Vaše Tickety" -#: helpdesk/templates/helpdesk/include/tickets.html:16 -#: helpdesk/templates/helpdesk/include/unassigned.html:16 -#: helpdesk/templates/helpdesk/ticket_list.html:221 -msgid "Pr" -msgstr "Pr" - -#: helpdesk/templates/helpdesk/include/tickets.html:20 -#: helpdesk/templates/helpdesk/kb_category.html:30 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/include/tickets.html:18 msgid "Last Update" msgstr "Poslední aktualizace" -#: helpdesk/templates/helpdesk/include/tickets.html:34 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/include/tickets.html:31 msgid "You do not have any pending tickets." msgstr "" -#: helpdesk/templates/helpdesk/include/unassigned.html:7 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/include/unassigned.html:7 msgid "(pick up a ticket if you start to work on it)" msgstr "(převzít ticket, pokud na něm začnete pracovat)" -#: helpdesk/templates/helpdesk/include/unassigned.html:32 -#: helpdesk/templates/helpdesk/ticket_desc_table.html:53 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/include/unassigned.html:15 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_list.html:63 +msgid "Prority" +msgstr "Priorita" + +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/include/unassigned.html:18 +msgid "Actions" +msgstr "" + +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/include/unassigned.html:29 msgid "Take" msgstr "Převzít" -#: helpdesk/templates/helpdesk/include/unassigned.html:37 -#: helpdesk/templates/helpdesk/report_index.html:54 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/include/unassigned.html:34 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/report_index.html:61 msgid "There are no unassigned tickets." msgstr "Nejsou žádné nepřiřazené tickety" -#: helpdesk/templates/helpdesk/kb_category.html:4 -msgid "Knowledgebase Category" -msgstr "Katorie znalostní báze" - -#: helpdesk/templates/helpdesk/kb_category.html:4 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/kb_category.html:4 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/kb_category.html:10 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/kb_category_base.html:2 #, python-format msgid "%(kbcat)s" msgstr "%(kbcat)s" -#: helpdesk/templates/helpdesk/kb_category.html:8 -#, python-format -msgid "You are viewing all items in the %(kbcat)s category." -msgstr "Díváte se na všechny položky kategorie %(kbcat)s" - -#: helpdesk/templates/helpdesk/kb_category.html:26 -#, python-format -msgid "View Answer " -msgstr "" -"Prohlédnout Odpověď " - -#: helpdesk/templates/helpdesk/kb_category.html:29 -msgid "Rating" -msgstr "Hodnocení" - -#: helpdesk/templates/helpdesk/kb_index.html:4 -#: helpdesk/templates/helpdesk/kb_item.html:4 -#: helpdesk/templates/helpdesk/navigation.html:33 -#: helpdesk/templates/helpdesk/navigation.html:101 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/kb_category.html:8 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/kb_index.html:3 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/kb_index.html:7 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/kb_index.html:13 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/navigation-sidebar.html:53 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/navigation-sidebar.html:75 msgid "Knowledgebase" msgstr "Znalostní báze" -#: helpdesk/templates/helpdesk/kb_index.html:6 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/kb_category_base.html:2 +msgid "Knowledgebase Category" +msgstr "Kategorie znalostní báze" + +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/kb_category_base.html:27 +msgid "open tickets" +msgstr "otevřené tickety" + +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/kb_category_base.html:32 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/kb_category_base.html:46 +msgid "Contact a human" +msgstr "Napište nám" + +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/kb_category_base.html:36 +#, python-format +msgid "%(recommendations)s people found this answer useful of %(votes)s" +msgstr "" +"%(recommendations)s z %(votes)s lidí si myslí, že tato odpoveď je užitečná" + +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/kb_index.html:15 msgid "" "We have listed a number of Knowledgebase articles for your perusal in the " "following categories. Please check to see if any of these articles address " @@ -1646,152 +1871,137 @@ msgstr "" "podívejte se, jestli některé články neřeší Váš problém před tím, než " "otevřete nový ticket" -#: helpdesk/templates/helpdesk/kb_index.html:20 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/kb_index.html:26 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/public_homepage.html:26 msgid "View articles" msgstr "Prohlédnout články" -#: helpdesk/templates/helpdesk/kb_item.html:4 -#, python-format -msgid "%(item)s" -msgstr "%(item)s" +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/navigation-header.html:5 +msgid "Helpdesk" +msgstr "Helpdesk" -#: helpdesk/templates/helpdesk/kb_item.html:17 -msgid "Did you find this article useful?" -msgstr "Pomohl Vám tento článek?" - -#: helpdesk/templates/helpdesk/kb_item.html:28 -msgid "The results of voting by other readers of this article are below:" -msgstr "Výsledky hlasování dalších čtenářů jsou níže" - -#: helpdesk/templates/helpdesk/kb_item.html:30 -#, python-format -msgid "Recommendations: %(recommendations)s" -msgstr "Doporučení: %(recommendations)s" - -#: helpdesk/templates/helpdesk/kb_item.html:31 -#, python-format -msgid "Votes: %(votes)s" -msgstr "Hlasování: %(votes)s" - -#: helpdesk/templates/helpdesk/kb_item.html:32 -#, python-format -msgid "Overall Rating: %(score)s" -msgstr "Celkové hodnocení: %(score)s" - -#: helpdesk/templates/helpdesk/kb_item.html:40 -#, python-format -msgid "" -"View other %(category_title)s articles, or continue viewing other knowledgebase articles." -msgstr "" -"Prohlédnout další %(category_title)s " -"články, nebo pokračovat v prohlížení dalších článků " -"znalostní báze." - -#: helpdesk/templates/helpdesk/navigation.html:7 -msgid "Toggle navigation" -msgstr "" - -#: helpdesk/templates/helpdesk/navigation.html:20 -#: helpdesk/templates/helpdesk/navigation.html:94 -msgid "Dashboard" -msgstr "Nástěnka" - -#: helpdesk/templates/helpdesk/navigation.html:26 -msgid "New Ticket" -msgstr "Nový ticket" - -#: helpdesk/templates/helpdesk/navigation.html:29 -msgid "Stats" -msgstr "Statistiky" - -#: helpdesk/templates/helpdesk/navigation.html:38 -msgid "Saved Query" -msgstr "Uložené dotazy" - -#: helpdesk/templates/helpdesk/navigation.html:53 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/navigation-header.html:15 msgid "Search..." msgstr "Vyhledávat..." -#: helpdesk/templates/helpdesk/navigation.html:53 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/navigation-header.html:15 msgid "Enter a keyword, or a ticket number to jump straight to that ticket." msgstr "Vložte klíčové slovo, číslo ticketu nebo skočte rovnou na ticket." -#: helpdesk/templates/helpdesk/navigation.html:57 -#: helpdesk/templates/helpdesk/ticket_list.html:254 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/navigation-header.html:19 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_list.html:100 msgid "Go" msgstr "" -#: helpdesk/templates/helpdesk/navigation.html:73 -#: helpdesk/templates/helpdesk/rss_list.html:3 -#: helpdesk/templates/helpdesk/rss_list.html:5 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/navigation-header.html:50 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/rss_list.html:4 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/rss_list.html:16 msgid "RSS Feeds" msgstr "RSS kanály" -#: helpdesk/templates/helpdesk/navigation.html:75 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/navigation-header.html:52 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/registration/change_password.html:2 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/registration/change_password_done.html:2 msgid "Change password" msgstr "Změnit heslo" -#: helpdesk/templates/helpdesk/navigation.html:79 -#: helpdesk/templates/helpdesk/system_settings.html:6 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/navigation-header.html:56 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/system_settings.html:15 msgid "System Settings" msgstr "Systémová nastavení" -#: helpdesk/templates/helpdesk/navigation.html:82 -#: helpdesk/templates/helpdesk/navigation.html:103 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/navigation-header.html:59 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/navigation-header.html:78 msgid "Logout" msgstr "Odhlásit" -#: helpdesk/templates/helpdesk/navigation.html:103 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/navigation-header.html:66 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/navigation-sidebar.html:9 +msgid "Dashboard" +msgstr "Nástěnka" + +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/navigation-header.html:80 msgid "Log In" msgstr "Přihlásit" -#: helpdesk/templates/helpdesk/public_change_language.html:2 -#: helpdesk/templates/helpdesk/public_homepage.html:74 -#: helpdesk/templates/helpdesk/public_view_form.html:4 -#: helpdesk/templates/helpdesk/public_view_ticket.html:3 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/navigation-sidebar.html:15 +msgid "All Tickets" +msgstr "Všechny tickety" + +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/navigation-sidebar.html:21 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/report_output.html:23 +msgid "Saved Queries" +msgstr "Uložené dotazy" + +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/navigation-sidebar.html:33 +msgid "" +"No saved queries currently available. You can create one in the All Tickets " +"page." +msgstr "" + +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/navigation-sidebar.html:40 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/navigation-sidebar.html:68 +msgid "New Ticket" +msgstr "Nový ticket" + +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/navigation-sidebar.html:46 +#, fuzzy +#| msgid "Reports By User" +msgid "Reports" +msgstr "Zprávy na uživatele" + +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/navigation-sidebar.html:62 +msgid "Homepage" +msgstr "Domovská stránka" + +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/public_change_language.html:2 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/public_homepage.html:84 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/public_view_form.html:4 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/public_view_ticket.html:3 msgid "View a Ticket" msgstr "Prohlédnout ticket" -#: helpdesk/templates/helpdesk/public_change_language.html:5 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/public_change_language.html:5 msgid "Change the display language" msgstr "Změnit zobrazený jazyk" -#: helpdesk/templates/helpdesk/public_homepage.html:7 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/public_create_ticket_base.html:12 +msgid "" +"Public ticket submission is disabled. Please contact the administrator for " +"assistance." +msgstr "" + +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/public_homepage.html:4 +msgid "Welcome to Helpdesk" +msgstr "" + +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/public_homepage.html:20 msgid "Knowledgebase Articles" msgstr "Články znalostní báze" -#: helpdesk/templates/helpdesk/public_homepage.html:10 -msgid "Knowledgebase Categories" -msgstr "Kategorie znalostní báze" - -#: helpdesk/templates/helpdesk/public_homepage.html:29 -msgid "All fields are required." -msgstr "Všechny položky jsou vyžadovány." - -#: helpdesk/templates/helpdesk/public_homepage.html:67 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/public_homepage.html:77 msgid "Please use button at upper right to login first." msgstr "Prosím použijte tlačítko vpravo-nahoře pro přihlášení." -#: helpdesk/templates/helpdesk/public_homepage.html:83 -#: helpdesk/templates/helpdesk/public_view_form.html:15 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/public_homepage.html:93 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/public_view_form.html:15 msgid "Your E-mail Address" msgstr "Váš e-mail" -#: helpdesk/templates/helpdesk/public_homepage.html:87 -#: helpdesk/templates/helpdesk/public_view_form.html:19 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/public_homepage.html:97 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/public_view_form.html:19 msgid "View Ticket" msgstr "Prohlédnout ticket" -#: helpdesk/templates/helpdesk/public_spam.html:4 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/public_spam.html:4 msgid "Unable To Open Ticket" msgstr "Nelze otevřít ticket" -#: helpdesk/templates/helpdesk/public_spam.html:5 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/public_spam.html:5 msgid "Sorry, but there has been an error trying to submit your ticket." msgstr "Promiňte, při ukládání ticketu se vyskytla chyba." -#: helpdesk/templates/helpdesk/public_spam.html:6 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/public_spam.html:6 msgid "" "Our system has marked your submission as spam, so we are " "unable to save it. If this is not spam, please press back and re-type your " @@ -1803,7 +2013,7 @@ msgstr "" "Pokuste se neznít 'jako spam', např. pokud máte hodně linků, zkuste je " "odstranit pokud je to možné." -#: helpdesk/templates/helpdesk/public_spam.html:7 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/public_spam.html:7 msgid "" "We are sorry for any inconvenience, however this check is required to avoid " "our helpdesk resources being overloaded by spammers." @@ -1811,45 +2021,156 @@ msgstr "" "Omlouváme se za potíže, tato kontrola je nutná, aby nedošlo k zaspamování " "helpdesku." -#: helpdesk/templates/helpdesk/public_view_form.html:8 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/public_view_form.html:8 msgid "Error:" msgstr "Chyba:" -#: helpdesk/templates/helpdesk/public_view_ticket.html:10 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/public_view_ticket.html:10 #, python-format msgid "Queue: %(queue_name)s" msgstr "Fronta: %(queue_name)s" -#: helpdesk/templates/helpdesk/public_view_ticket.html:14 -#: helpdesk/templates/helpdesk/ticket_desc_table.html:47 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/public_view_ticket.html:14 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_desc_table.html:30 msgid "Submitted On" msgstr "Zadáno dne" -#: helpdesk/templates/helpdesk/public_view_ticket.html:36 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/public_view_ticket.html:36 msgid "Tags" msgstr "Tagy" -#: helpdesk/templates/helpdesk/public_view_ticket.html:49 -#: helpdesk/templates/helpdesk/ticket_desc_table.html:36 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/public_view_ticket.html:49 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_desc_table.html:100 msgid "Accept and Close" msgstr "Akceptovat a zavřít" -#: helpdesk/templates/helpdesk/public_view_ticket.html:58 -#: helpdesk/templates/helpdesk/ticket.html:80 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/public_view_ticket.html:58 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket.html:38 msgid "Follow-Ups" msgstr "Následovníci" -#: helpdesk/templates/helpdesk/public_view_ticket.html:66 -#: helpdesk/templates/helpdesk/ticket.html:97 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/public_view_ticket.html:66 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket.html:53 #, python-format msgid "Changed %(field)s from %(old_value)s to %(new_value)s." msgstr "Změněno %(field)s z %(old_value)s na %(new_value)s." -#: helpdesk/templates/helpdesk/registration/logged_out.html:2 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/public_view_ticket.html:84 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket.html:103 +msgid "Use a Pre-set Reply" +msgstr "Použít přednastavenou odpověď" + +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/public_view_ticket.html:84 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket.html:103 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket.html:152 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket.html:160 +msgid "(Optional)" +msgstr "(Volitelné)" + +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/public_view_ticket.html:86 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket.html:105 +msgid "" +"Selecting a pre-set reply will over-write your comment below. You can then " +"modify the pre-set reply to your liking before saving this update." +msgstr "" +"Pokud vyberete přednastavenou odpověď, přepíšete Vaše komentáře níže. " +"Přednastavený text můžete následně upravit, než jej uložíte jako aktualizaci." + +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/public_view_ticket.html:89 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket.html:108 +msgid "Comment / Resolution" +msgstr "Komentáře / usnesení" + +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/public_view_ticket.html:91 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket.html:110 +msgid "" +"You can insert ticket and queue details in your message. For more " +"information, see the context help page." +msgstr "" +"Do zprávy můžete vložit detaily fronty a zprávy. Pro více informací se " +"podívejte na stránku kontextové nápovědy." + +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/public_view_ticket.html:93 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket.html:113 +msgid "" +"This ticket cannot be resolved or closed until the tickets it depends on are " +"resolved." +msgstr "" +"Tento ticket nelze rozřešit nebo uzavřít dokud nejsou rozřešeny tickety na " +"kterých závisí." + +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/public_view_ticket.html:128 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket.html:188 +msgid "Attach File(s) »" +msgstr "Přidat soubor(y) »" + +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/public_view_ticket.html:133 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket.html:193 +msgid "Attach a File" +msgstr "Přidat soubor" + +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/public_view_ticket.html:138 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket.html:199 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket.html:261 +msgid "No files selected." +msgstr "" + +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/public_view_ticket.html:147 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket.html:208 +msgid "Update This Ticket" +msgstr "Aktualizovat ticket" + +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/registration/change_password.html:6 +#, fuzzy +#| msgid "Change password" +msgid "Change Password" +msgstr "Změnit heslo" + +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/registration/change_password.html:12 +msgid "Please correct the error below." +msgstr "" + +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/registration/change_password.html:12 +msgid "Please correct the errors below." +msgstr "" + +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/registration/change_password.html:17 +msgid "" +"Please enter your old password, for security's sake, and then enter your new " +"password twice so we can verify you typed it in correctly." +msgstr "" + +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/registration/change_password.html:45 +#, fuzzy +#| msgid "Change password" +msgid "Change my password" +msgstr "Změnit heslo" + +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/registration/change_password_done.html:6 +msgid "Success!" +msgstr "" + +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/registration/change_password_done.html:8 +msgid "Your password was changed." +msgstr "" + +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/registration/logged_out.html:2 msgid "Logged Out" msgstr "Odhlášení" -#: helpdesk/templates/helpdesk/registration/logged_out.html:4 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/registration/logged_out.html:4 +#, fuzzy +#| msgid "" +#| "\n" +#| "\n" +#| "
\n" +#| "
\n" +#| "

Successfully Logged Out

\n" +#| "

Thanks for being here. Hopefully you've helped resolve a " +#| "few tickets and make the world a better place.

\n" +#| "
\n" +#| "
\n" +#| "\n" msgid "" "\n" "\n" @@ -1857,7 +2178,7 @@ msgid "" "
\n" "

Successfully Logged Out

\n" "

Thanks for being here. Hopefully you've helped resolve a few " -"tickets and make the world a better place.

\n" +"tickets and made the world a better place.

\n" "
\n" " \n" "\n" @@ -1873,46 +2194,48 @@ msgstr "" " \n" "\n" -#: helpdesk/templates/helpdesk/registration/login.html:2 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/registration/login.html:2 msgid "Helpdesk Login" msgstr "Přihlášení do Helpdesku" -#: helpdesk/templates/helpdesk/registration/login.html:13 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/registration/login.html:12 msgid "Please Sign In" msgstr "" -#: helpdesk/templates/helpdesk/registration/login.html:18 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/registration/login.html:16 msgid "Your username and password didn't match. Please try again." msgstr "Uživatelské jméno a heslo nesedí. Zkuste to prosím ještě jednou" -#: helpdesk/templates/helpdesk/registration/login.html:29 -msgid "Remember Me" +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/registration/login.html:34 +msgid "Remember Password" msgstr "" -#: helpdesk/templates/helpdesk/registration/login.html:32 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/registration/login.html:38 msgid "Login" msgstr "Přihlášení" -#: helpdesk/templates/helpdesk/report_index.html:3 -#: helpdesk/templates/helpdesk/report_index.html:6 -#: helpdesk/templates/helpdesk/report_output.html:4 -#: helpdesk/templates/helpdesk/report_output.html:29 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/report_index.html:3 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/report_index.html:7 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/report_index.html:13 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/report_output.html:4 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/report_output.html:12 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/report_output.html:18 msgid "Reports & Statistics" msgstr "Zprávy a statistiky" -#: helpdesk/templates/helpdesk/report_index.html:9 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/report_index.html:16 msgid "You haven't created any tickets yet, so you cannot run any reports." msgstr "Zatím jste nevytvořili žádné tickety, takže nemůžete mít žádné zprávy." -#: helpdesk/templates/helpdesk/report_index.html:16 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/report_index.html:22 msgid "Current Ticket Stats" msgstr "Aktulání stav ticketu" -#: helpdesk/templates/helpdesk/report_index.html:24 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/report_index.html:29 msgid "Average number of days until ticket is closed (all tickets): " msgstr "Průměrný počet dní do zavření ticketu (všechny tickety):" -#: helpdesk/templates/helpdesk/report_index.html:28 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/report_index.html:33 msgid "" "Average number of days until ticket is closed (tickets opened in last 60 " "days): " @@ -1920,70 +2243,71 @@ msgstr "" "Průměrný počet dní do zavření ticketu (tickety otevřené v posledních 60 " "dnech):" -#: helpdesk/templates/helpdesk/report_index.html:29 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/report_index.html:34 msgid "Click" msgstr "Klik" -#: helpdesk/templates/helpdesk/report_index.html:29 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/report_index.html:34 msgid "for detailed average by month." msgstr "pro detailní průměr po měsících" -#: helpdesk/templates/helpdesk/report_index.html:71 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/report_index.html:48 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket.html:160 +msgid "Time spent" +msgstr "" + +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/report_index.html:75 msgid "Generate Report" msgstr "Generovat zprávu" -#: helpdesk/templates/helpdesk/report_index.html:76 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/report_index.html:79 msgid "Reports By User" msgstr "Zprávy na uživatele" -#: helpdesk/templates/helpdesk/report_index.html:78 -#: helpdesk/templates/helpdesk/report_index.html:86 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/report_index.html:81 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/report_index.html:89 msgid "by Priority" msgstr "podle Priority" -#: helpdesk/templates/helpdesk/report_index.html:79 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/report_index.html:82 msgid "by Queue" msgstr "podle Fronty" -#: helpdesk/templates/helpdesk/report_index.html:80 -#: helpdesk/templates/helpdesk/report_index.html:87 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/report_index.html:83 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/report_index.html:90 msgid "by Status" msgstr "podle Stavu" -#: helpdesk/templates/helpdesk/report_index.html:81 -#: helpdesk/templates/helpdesk/report_index.html:88 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/report_index.html:84 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/report_index.html:91 msgid "by Month" msgstr "podle Měsíce" -#: helpdesk/templates/helpdesk/report_index.html:84 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/report_index.html:87 msgid "Reports By Queue" msgstr "Zprávy podle Fronty" -#: helpdesk/templates/helpdesk/report_index.html:89 -#: helpdesk/views/staff.py:1270 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/report_index.html:92 +#: third_party/django-helpdesk/helpdesk/views/staff.py:1228 msgid "Days until ticket closed by Month" msgstr "Počet dní do zavření ticketu podle Měsíce" -#: helpdesk/templates/helpdesk/report_output.html:35 -msgid "Saved Queries" -msgstr "Uložené dotazy" - -#: helpdesk/templates/helpdesk/report_output.html:40 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/report_output.html:27 msgid "" "You can run this query on filtered data by using one of your saved queries." msgstr "" "Tento dotaz můžete pustit na filtrovaná data tak, že použijete některý z " "uložených dotazů." -#: helpdesk/templates/helpdesk/report_output.html:42 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/report_output.html:29 msgid "Select Query:" msgstr "Vybrat dotaz:" -#: helpdesk/templates/helpdesk/report_output.html:47 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/report_output.html:34 msgid "Filter Report" msgstr "Zpráva z filtru" -#: helpdesk/templates/helpdesk/report_output.html:50 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/report_output.html:37 msgid "" "Want to filter this report to just show a subset of data? Go to the Ticket " "List, filter your query, and save your query." @@ -1991,7 +2315,7 @@ msgstr "" "Potřebujete filtrovat ještě menší podmnožinu dat? Jděte na Seznam ticketů, " "nastavte filtr a uložte jej." -#: helpdesk/templates/helpdesk/rss_list.html:7 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/rss_list.html:18 msgid "" "The following RSS feeds are available for you to monitor using your " "preferred RSS software. With the exception of the 'Latest Activity' feed, " @@ -2003,7 +2327,7 @@ msgstr "" "otevřených a znovu otevřených případech. To má zajistit, aby Vaše čtečka " "nebyla přeplněna informacemi o zavřených a historických úlohách." -#: helpdesk/templates/helpdesk/rss_list.html:11 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/rss_list.html:22 msgid "" "A summary of your open tickets - useful for getting alerted to new tickets " "opened for you" @@ -2011,11 +2335,11 @@ msgstr "" "Přehled Vašich otevřených ticketů - to je užitečné, pokud checete být " "informován o nově otevřených ticketech." -#: helpdesk/templates/helpdesk/rss_list.html:13 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/rss_list.html:24 msgid "Latest Activity" msgstr "Nejnovější aktivita" -#: helpdesk/templates/helpdesk/rss_list.html:14 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/rss_list.html:25 msgid "" "A summary of all helpdesk activity - including comments, emails, " "attachments, and more" @@ -2023,7 +2347,7 @@ msgstr "" "Přehled veškeré aktivity na helpdesku - včetně komentářů, e-mailů, příloh a " "dalšího" -#: helpdesk/templates/helpdesk/rss_list.html:17 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/rss_list.html:28 msgid "" "All unassigned tickets - useful for being alerted to new tickets opened by " "the public via the web or via e-mail" @@ -2031,7 +2355,7 @@ msgstr "" "Všechny nepřiřazené tickety - užitečné propřehled o nových ticketech " "otevřených prostřednictvím veřejného formuláře nebo e-mailem." -#: helpdesk/templates/helpdesk/rss_list.html:20 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/rss_list.html:31 msgid "" "These RSS feeds allow you to view a summary of either your own tickets, or " "all tickets, for each of the queues in your helpdesk. For example, if you " @@ -2043,155 +2367,111 @@ msgstr "" "řídíte Vaše kolegy využíající určitou frontu, tento kanál Vám dá přehled o " "nových přicházejících ticketech." -#: helpdesk/templates/helpdesk/rss_list.html:26 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/rss_list.html:37 msgid "Per-Queue Feeds" msgstr "RSS kanály pro každou frontu" -#: helpdesk/templates/helpdesk/rss_list.html:35 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/rss_list.html:46 msgid "All Open Tickets" msgstr "Všechny otevřené tickety" -#: helpdesk/templates/helpdesk/system_settings.html:3 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/success_iframe.html:3 +msgid "" +"Ticket submitted successfully! We will reply via email as soon as we get the " +"chance." +msgstr "Ticket odeslán úspešně! Pokusíme se Vám odpovědět co nejdříve." + +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/system_settings.html:3 msgid "Change System Settings" msgstr "Změnit nastavení systému" -#: helpdesk/templates/helpdesk/system_settings.html:8 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/system_settings.html:7 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/user_settings.html:7 +#, fuzzy +#| msgid "User Settings" +msgid "Settings" +msgstr "Uživatelská nastavení" + +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/system_settings.html:17 msgid "The following items can be maintained by you or other superusers:" msgstr "Následující položky lze spravovat Vámi nebo dalšími superuživateli:" -#: helpdesk/templates/helpdesk/system_settings.html:11 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/system_settings.html:20 msgid "E-Mail Ignore list" msgstr "Seznam ignorovaných e-mailů" -#: helpdesk/templates/helpdesk/system_settings.html:12 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/system_settings.html:21 msgid "Maintain Queues" msgstr "Spravovat fronty" -#: helpdesk/templates/helpdesk/system_settings.html:13 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/system_settings.html:22 msgid "Maintain Pre-Set Replies" msgstr "Spravovat přednastavené odpovědi" -#: helpdesk/templates/helpdesk/system_settings.html:14 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/system_settings.html:23 msgid "Maintain Knowledgebase Categories" msgstr "Spravovat kategorie znalostní báze" -#: helpdesk/templates/helpdesk/system_settings.html:15 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/system_settings.html:24 msgid "Maintain Knowledgebase Items" msgstr "Spravovat položky znalostní báze" -#: helpdesk/templates/helpdesk/system_settings.html:16 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/system_settings.html:25 msgid "Maintain E-Mail Templates" msgstr "Spravovat e-mailové šablony" -#: helpdesk/templates/helpdesk/system_settings.html:17 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/system_settings.html:26 msgid "Maintain Users" msgstr "Spravovat uživatele" -#: helpdesk/templates/helpdesk/ticket.html:4 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket.html:7 msgid "View Ticket Details" msgstr "Zobrazit detaily ticketu" -#: helpdesk/templates/helpdesk/ticket.html:44 -#: helpdesk/templates/helpdesk/ticket.html:236 -msgid "No files selected." +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket.html:45 +msgid "time spent" msgstr "" -#: helpdesk/templates/helpdesk/ticket.html:91 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket.html:45 msgid "Private" msgstr "Soukromý" -#: helpdesk/templates/helpdesk/ticket.html:115 -#: helpdesk/templates/helpdesk/ticket_desc_table.html:16 -msgid "Edit" -msgstr "" - -#: helpdesk/templates/helpdesk/ticket.html:140 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket.html:95 msgid "Respond to this ticket" msgstr "Odpovědět na ticket" -#: helpdesk/templates/helpdesk/ticket.html:147 -msgid "Use a Pre-set Reply" -msgstr "Použít přednastavenou odpověď" - -#: helpdesk/templates/helpdesk/ticket.html:149 -msgid "" -"Selecting a pre-set reply will over-write your comment below. You can then " -"modify the pre-set reply to your liking before saving this update." -msgstr "" -"Pokud vyberete přednastavenou odpověď, přepíšete Vaše komentáře níže. " -"Přednastavený text můžete následně upravit, než jej uložíte jako aktualizaci." - -#: helpdesk/templates/helpdesk/ticket.html:152 -msgid "Comment / Resolution" -msgstr "Komentáře / usnesení" - -#: helpdesk/templates/helpdesk/ticket.html:154 -msgid "" -"You can insert ticket and queue details in your message. For more " -"information, see the context help page." -msgstr "" -"Do zprávy můžete vložit detaily fronty a zprávy. Pro více informací se " -"podívejte na stránku kontextové nápovědy." - -#: helpdesk/templates/helpdesk/ticket.html:157 -msgid "" -"This ticket cannot be resolved or closed until the tickets it depends on are " -"resolved." -msgstr "" -"Tento ticket nelze rozřešit nebo uzavřít dokud nejsou rozřešeny tickety na " -"kterých závisí." - -#: helpdesk/templates/helpdesk/ticket.html:196 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket.html:152 msgid "Is this update public?" msgstr "Jedná se o veřejnou aktualizaci?" -#: helpdesk/templates/helpdesk/ticket.html:198 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket.html:154 msgid "Yes, make this update public." msgstr "Ano, ať je tato aktualizace veřejná." -#: helpdesk/templates/helpdesk/ticket.html:199 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket.html:155 msgid "" "If this is public, the submitter will be e-mailed your comment or resolution." msgstr "" "Pokud se jedná o veřejnou aktualizaci, zadavatel dostane e-mail s Vaším " "komentářem nebo rozřešením." -#: helpdesk/templates/helpdesk/ticket.html:203 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket.html:166 msgid "Change Further Details »" msgstr "Změnit další detaily »" -#: helpdesk/templates/helpdesk/ticket.html:212 -#: helpdesk/templates/helpdesk/ticket_list.html:62 -#: helpdesk/templates/helpdesk/ticket_list.html:91 -#: helpdesk/templates/helpdesk/ticket_list.html:227 helpdesk/views/staff.py:539 -msgid "Owner" -msgstr "Vlastník" - -#: helpdesk/templates/helpdesk/ticket.html:213 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket.html:176 msgid "Unassign" msgstr "Odstoupit" -#: helpdesk/templates/helpdesk/ticket.html:225 -msgid "Attach File(s) »" -msgstr "Přidat soubor(y) »" - -#: helpdesk/templates/helpdesk/ticket.html:230 -msgid "Attach a File" -msgstr "Přidat soubor" - -#: helpdesk/templates/helpdesk/ticket.html:233 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket.html:196 msgid "Add Another File" msgstr "Přidat další soubor" -#: helpdesk/templates/helpdesk/ticket.html:245 -msgid "Update This Ticket" -msgstr "Aktualizovat ticket" - -#: helpdesk/templates/helpdesk/ticket_attachment_del.html:3 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_attachment_del.html:3 msgid "Delete Ticket Attachment" msgstr "Smazat přílohu ticketu" -#: helpdesk/templates/helpdesk/ticket_attachment_del.html:5 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_attachment_del.html:5 #, python-format msgid "" "\n" @@ -2202,23 +2482,37 @@ msgid "" "database, but the attachment itself will still exist on the server.

\n" msgstr "" -#: helpdesk/templates/helpdesk/ticket_attachment_del.html:11 -#: helpdesk/templates/helpdesk/ticket_cc_del.html:12 -#: helpdesk/templates/helpdesk/ticket_dependency_del.html:11 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_attachment_del.html:11 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_cc_del.html:25 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_dependency_del.html:21 msgid "Don't Delete" msgstr "Neodstraňovat" -#: helpdesk/templates/helpdesk/ticket_attachment_del.html:14 -#: helpdesk/templates/helpdesk/ticket_dependency_del.html:14 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_attachment_del.html:14 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_dependency_del.html:24 msgid "Yes, I Understand - Delete" msgstr "" -#: helpdesk/templates/helpdesk/ticket_cc_add.html:3 -#: helpdesk/templates/helpdesk/ticket_cc_add.html:6 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_cc_add.html:3 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_cc_add.html:19 msgid "Add Ticket CC" msgstr "Přidat CC k ticketu" -#: helpdesk/templates/helpdesk/ticket_cc_add.html:12 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_cc_add.html:13 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_cc_del.html:13 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_cc_list.html:12 +#, fuzzy +#| msgid "Ticket CC Settings" +msgid "CC Settings" +msgstr "Nastavení CC k ticketu" + +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_cc_add.html:15 +#, fuzzy +#| msgid "Add Ticket CC" +msgid "Add CC" +msgstr "Přidat CC k ticketu" + +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_cc_add.html:24 msgid "" "To automatically send an email to a user or e-mail address when this ticket " "is updated, select the user or enter an e-mail address below." @@ -2226,28 +2520,34 @@ msgstr "" "Pro automatické zaslání zprávy uživateli nebo na e-mail pokaždé, když je " "ticket aktualizován, vyberte uživatele nebo zadejte jeho adresu níže." -#: helpdesk/templates/helpdesk/ticket_cc_add.html:18 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_cc_add.html:29 msgid "Email" msgstr "" -#: helpdesk/templates/helpdesk/ticket_cc_add.html:27 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_cc_add.html:38 msgid "Add Email" msgstr "" -#: helpdesk/templates/helpdesk/ticket_cc_add.html:37 -#: helpdesk/templates/helpdesk/ticket_cc_add.html:51 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_cc_add.html:48 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_cc_add.html:62 msgid "Save Ticket CC" msgstr "Uložit CC k ticketu" -#: helpdesk/templates/helpdesk/ticket_cc_add.html:41 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_cc_add.html:52 msgid "Add User" msgstr "Přidat uživatele" -#: helpdesk/templates/helpdesk/ticket_cc_del.html:3 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_cc_del.html:3 msgid "Delete Ticket CC" msgstr "Odhlásit odběr CC ticketu" -#: helpdesk/templates/helpdesk/ticket_cc_del.html:5 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_cc_del.html:15 +#, fuzzy +#| msgid "Delete" +msgid "Delete CC" +msgstr "Smazat" + +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_cc_del.html:18 #, python-format msgid "" "\n" @@ -2263,15 +2563,15 @@ msgstr "" "

Určitě chcete odstranit CC (%(email_address)s) z ticketu? Na " "daný e-mail přestanou chodit oznámení o aktualizacích.

\n" -#: helpdesk/templates/helpdesk/ticket_cc_del.html:15 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_cc_del.html:28 msgid "Yes I Understand - Delete" msgstr "Ano rozumím - Odstranit" -#: helpdesk/templates/helpdesk/ticket_cc_list.html:3 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_cc_list.html:3 msgid "Ticket CC Settings" msgstr "Nastavení CC k ticketu" -#: helpdesk/templates/helpdesk/ticket_cc_list.html:5 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_cc_list.html:15 #, python-format msgid "" "\n" @@ -2294,36 +2594,37 @@ msgstr "" "

Můžete přidat novou adresu na seznam nebo smazat některou z položek níže." "

" -#: helpdesk/templates/helpdesk/ticket_cc_list.html:16 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_cc_list.html:26 msgid "Ticket CC List" msgstr "Seznam CC pro ticket" -#: helpdesk/templates/helpdesk/ticket_cc_list.html:20 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_cc_list.html:30 msgid "Add an Email or Helpdesk User" msgstr "" -#: helpdesk/templates/helpdesk/ticket_cc_list.html:25 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_cc_list.html:35 msgid "E-Mail Address or Helpdesk User" msgstr "Adresa e-mailu nebo uživatel Helpdesku" -#: helpdesk/templates/helpdesk/ticket_cc_list.html:26 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_cc_list.html:36 msgid "View?" msgstr "Prohlédnout?" -#: helpdesk/templates/helpdesk/ticket_cc_list.html:27 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_cc_list.html:37 msgid "Update?" msgstr "Aktualizovat?" -#: helpdesk/templates/helpdesk/ticket_cc_list.html:53 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_cc_list.html:63 #, python-format msgid "Return to %(ticket_title)s" msgstr "Návrat do %(ticket_title)s" -#: helpdesk/templates/helpdesk/ticket_dependency_add.html:3 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_dependency_add.html:3 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_dependency_add.html:12 msgid "Add Ticket Dependency" msgstr "Přidat závislost" -#: helpdesk/templates/helpdesk/ticket_dependency_add.html:5 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_dependency_add.html:15 msgid "" "\n" "

Add Ticket Dependency

\n" @@ -2337,15 +2638,16 @@ msgstr "" "

Přidáním závislosti Vám znemožní ticket rozřešit, dokue nebudou všechny " "podřízené tickety rozřešeny nebo uzavřeny

" -#: helpdesk/templates/helpdesk/ticket_dependency_add.html:21 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_dependency_add.html:31 msgid "Save Ticket Dependency" msgstr "Uložit závislost" -#: helpdesk/templates/helpdesk/ticket_dependency_del.html:3 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_dependency_del.html:3 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_dependency_del.html:12 msgid "Delete Ticket Dependency" msgstr "Smazat závislost" -#: helpdesk/templates/helpdesk/ticket_dependency_del.html:5 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_dependency_del.html:15 msgid "" "\n" "

Delete Ticket Dependency

\n" @@ -2357,41 +2659,37 @@ msgstr "" "\n" "

Jste si jisti odstraněním závislosti na ticketu?

\n" -#: helpdesk/templates/helpdesk/ticket_desc_table.html:8 -msgid "Ticket Summary" -msgstr "Souhrn ticketu" - -#: helpdesk/templates/helpdesk/ticket_desc_table.html:18 -msgid "Unhold" -msgstr "Aktivovat" - -#: helpdesk/templates/helpdesk/ticket_desc_table.html:18 -msgid "Hold" -msgstr "Pozdržet" - -#: helpdesk/templates/helpdesk/ticket_desc_table.html:20 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_desc_table.html:13 #, python-format msgid "Queue: %(queue)s" msgstr "Fronta: %(queue)s" -#: helpdesk/templates/helpdesk/ticket_desc_table.html:43 -#: helpdesk/templates/helpdesk/ticket_list.html:226 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_desc_table.html:15 +msgid "Edit" +msgstr "" + +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_desc_table.html:17 +msgid "Unhold" +msgstr "Aktivovat" + +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_desc_table.html:17 +msgid "Hold" +msgstr "Pozdržet" + +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_desc_table.html:27 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_list.html:67 msgid "Due Date" msgstr "Datum do kdy" -#: helpdesk/templates/helpdesk/ticket_desc_table.html:52 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_desc_table.html:34 msgid "Assigned To" msgstr "Přiřazeno" -#: helpdesk/templates/helpdesk/ticket_desc_table.html:58 -msgid "Ignore" -msgstr "Ingorovat" - -#: helpdesk/templates/helpdesk/ticket_desc_table.html:67 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_desc_table.html:52 msgid "Copies To" msgstr "Kopie na" -#: helpdesk/templates/helpdesk/ticket_desc_table.html:68 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_desc_table.html:53 msgid "" "Click here to add / remove people who should receive an e-mail whenever this " "ticket is updated." @@ -2399,11 +2697,7 @@ msgstr "" "Pro přidání a nebo odebrání lidí, kteří by měli dostávat e-mail kdykoliv je " "ticket aktualizován, klikněte zde." -#: helpdesk/templates/helpdesk/ticket_desc_table.html:68 -msgid "Manage" -msgstr "Spravovat" - -#: helpdesk/templates/helpdesk/ticket_desc_table.html:68 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_desc_table.html:53 msgid "" "Click here to subscribe yourself to this ticket, if you want to receive an e-" "mail whenever this ticket is updated." @@ -2411,29 +2705,11 @@ msgstr "" "Klikněte zde pro vaše přihlášení k tomuto ticketu, pokud chcete dostávat " "kopie e-mailů kdykoliv je ticket aktualizován." -#: helpdesk/templates/helpdesk/ticket_desc_table.html:68 -msgid "Subscribe" -msgstr "Přihlásit" - -#: helpdesk/templates/helpdesk/ticket_desc_table.html:72 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_desc_table.html:57 msgid "Dependencies" msgstr "Závislosti" -#: helpdesk/templates/helpdesk/ticket_desc_table.html:74 -msgid "" -"This ticket cannot be resolved until the following ticket(s) are resolved" -msgstr "" -"Tento ticket nelze rozřešit, dokud nejsou rozřešeny následující tickety" - -#: helpdesk/templates/helpdesk/ticket_desc_table.html:75 -msgid "Remove Dependency" -msgstr "Odstranit závislost" - -#: helpdesk/templates/helpdesk/ticket_desc_table.html:78 -msgid "This ticket has no dependencies." -msgstr "Tento ticket nemá žádnou závislost" - -#: helpdesk/templates/helpdesk/ticket_desc_table.html:80 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_desc_table.html:59 msgid "" "Click on 'Add Dependency', if you want to make this ticket dependent on " "another ticket. A ticket may not be closed until all tickets it depends on " @@ -2443,100 +2719,129 @@ msgstr "" "'Přidat závislost'. Ticket pak nebude možné uzavřít, dokud nebudou uzavřeny " "všechny tickety na kterých závisí." -#: helpdesk/templates/helpdesk/ticket_desc_table.html:80 -msgid "Add Dependency" -msgstr "Přidat závislost" +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_desc_table.html:61 +msgid "" +"This ticket cannot be resolved until the following ticket(s) are resolved" +msgstr "" +"Tento ticket nelze rozřešit, dokud nejsou rozřešeny následující tickety" -#: helpdesk/templates/helpdesk/ticket_list.html:13 -msgid "No Tickets Match Your Selection" -msgstr "Vašemu výběru neodpovídá žádný ticket." +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_desc_table.html:65 +msgid "This ticket has no dependencies." +msgstr "Tento ticket nemá žádnou závislost" -#: helpdesk/templates/helpdesk/ticket_list.html:46 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_desc_table.html:68 +msgid "Total time spent" +msgstr "" + +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_desc_table.html:73 +#, fuzzy +#| msgid "Knowledge base item" +msgid "Knowlegebase item" +msgstr "Položka znalostní báze" + +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_desc_table.html:107 +#, fuzzy +#| msgid "Edit Ticket" +msgid "Edit details" +msgstr "Změnit ticket" + +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_list.html:22 +msgid "Saved Query" +msgstr "Uložené dotazy" + +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_list.html:37 +msgid "Query Results" +msgstr "Výsledek dotazu" + +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_list.html:42 +msgid "Table" +msgstr "" + +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_list.html:48 +#, fuzzy +#| msgid "Time" +msgid "Timeline" +msgstr "Čas" + +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_list.html:69 +#, fuzzy +#| msgid "Submitted On" +msgid "Submitter" +msgstr "Zadáno dne" + +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_list.html:70 +msgid "Time Spent" +msgstr "" + +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_list.html:75 +msgid "Select:" +msgstr "Vybrat" + +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_list.html:83 +msgid "Invert" +msgstr "Obrátit" + +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_list.html:87 +msgid "With Selected Tickets:" +msgstr "Provézt s vybranými tickety:" + +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_list.html:89 +msgid "Take (Assign to me)" +msgstr "Převízt (přiřadit mě)" + +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_list.html:91 +msgid "Close" +msgstr "Uzavřít" + +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_list.html:92 +msgid "Close (Don't Send E-Mail)" +msgstr "Uzavřít (bez odeslání e-mailu)" + +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_list.html:93 +msgid "Close (Send E-Mail)" +msgstr "Uzavřít (a odeslat e-mail)" + +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_list.html:95 +msgid "Assign To" +msgstr "Přiřadit" + +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_list.html:96 +msgid "Nobody (Unassign)" +msgstr "Nikomu (odstranit přiřazení)" + +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_list.html:146 msgid "Query Selection" msgstr "Výběr" -#: helpdesk/templates/helpdesk/ticket_list.html:54 -msgid "Change Query" -msgstr "Změnit dotaz" +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_list.html:156 +#, fuzzy +#| msgid "Apply Filter" +msgid "Filters" +msgstr "Použit filtr" -#: helpdesk/templates/helpdesk/ticket_list.html:61 -#: helpdesk/templates/helpdesk/ticket_list.html:73 -msgid "Sorting" -msgstr "Řazení" +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_list.html:165 +#, fuzzy +#| msgid "Add User" +msgid "Add filter" +msgstr "Přidat uživatele" -#: helpdesk/templates/helpdesk/ticket_list.html:65 -#: helpdesk/templates/helpdesk/ticket_list.html:133 -msgid "Keywords" -msgstr "Klíčová slova" - -#: helpdesk/templates/helpdesk/ticket_list.html:66 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_list.html:174 msgid "Date Range" msgstr "Časový rozsah" -#: helpdesk/templates/helpdesk/ticket_list.html:94 -msgid "Reverse" -msgstr "Převrátit směr řazení" - -#: helpdesk/templates/helpdesk/ticket_list.html:96 -msgid "Ordering applied to tickets" -msgstr "Řazení použité na tickety" - -#: helpdesk/templates/helpdesk/ticket_list.html:101 -msgid "Owner(s)" -msgstr "Vlastník(ci)" - -#: helpdesk/templates/helpdesk/ticket_list.html:105 -msgid "(ME)" -msgstr "(Já)" - -#: helpdesk/templates/helpdesk/ticket_list.html:109 -msgid "Ctrl-Click to select multiple options" -msgstr "Ctrl-Klik pro výběr více voleb" - -#: helpdesk/templates/helpdesk/ticket_list.html:114 -msgid "Queue(s)" -msgstr "Fronta(y)" - -#: helpdesk/templates/helpdesk/ticket_list.html:115 -#: helpdesk/templates/helpdesk/ticket_list.html:121 -msgid "Ctrl-click to select multiple options" -msgstr "Ctrl-klik pro výběr více možností" - -#: helpdesk/templates/helpdesk/ticket_list.html:120 -msgid "Status(es)" -msgstr "Stav(y)" - -#: helpdesk/templates/helpdesk/ticket_list.html:126 -msgid "Date (From)" -msgstr "Datum (Od)" - -#: helpdesk/templates/helpdesk/ticket_list.html:127 -msgid "Date (To)" -msgstr "Datum (Do)" - -#: helpdesk/templates/helpdesk/ticket_list.html:128 -msgid "Use YYYY-MM-DD date format, eg 2011-05-29" -msgstr "Použijte formát RRRR-MM-DD, např. 2011-05-29" - -#: helpdesk/templates/helpdesk/ticket_list.html:134 -msgid "" -"Keywords are case-insensitive, and will be looked for in the title, body and " -"submitter fields." -msgstr "" -"Klíčová slova mohou být napsána velkým i malým písmem. Prohledává se nadpis, " -"tělo ticketu a zadavatel." - -#: helpdesk/templates/helpdesk/ticket_list.html:138 -msgid "Apply Filter" +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_list.html:206 +#, fuzzy +#| msgid "Apply Filter" +msgid "Apply Filters" msgstr "Použit filtr" -#: helpdesk/templates/helpdesk/ticket_list.html:140 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_list.html:208 #, python-format msgid "" "You are currently viewing saved query \"%(query_name)s\"." msgstr "Prohlížíte uložený výběr \"%(query_name)s\"." -#: helpdesk/templates/helpdesk/ticket_list.html:143 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_list.html:211 #, python-format msgid "" "Run a report on this " @@ -2545,12 +2850,12 @@ msgstr "" "Spustit hlášení na tento " "výběr a uvidíte statistiku a grafy pro níže vypsaná data." -#: helpdesk/templates/helpdesk/ticket_list.html:152 -#: helpdesk/templates/helpdesk/ticket_list.html:170 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_list.html:224 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_list.html:243 msgid "Save Query" msgstr "Uložit výběr" -#: helpdesk/templates/helpdesk/ticket_list.html:162 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_list.html:235 msgid "" "This name appears in the drop-down list of saved queries. If you share your " "query, other users will see this name, so choose something clear and " @@ -2560,15 +2865,15 @@ msgstr "" "výběr sdílet, uvidí tento název i ostatní uživatelé, takže zvolte něco na " "první pohled jasného!" -#: helpdesk/templates/helpdesk/ticket_list.html:164 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_list.html:237 msgid "Shared?" msgstr "Sdíleno?" -#: helpdesk/templates/helpdesk/ticket_list.html:165 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_list.html:238 msgid "Yes, share this query with other users." msgstr "Ano, sdílet tento výběr s dalšími uživateli." -#: helpdesk/templates/helpdesk/ticket_list.html:166 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_list.html:239 msgid "" "If you share this query, it will be visible by all other logged-in " "users." @@ -2576,63 +2881,27 @@ msgstr "" "Pokud budete tento výběr sdílet, bude viditelný všemi dalšími " "přihlášenými uživateli." -#: helpdesk/templates/helpdesk/ticket_list.html:179 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_list.html:255 msgid "Use Saved Query" msgstr "Použít uložený výběr" -#: helpdesk/templates/helpdesk/ticket_list.html:185 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_list.html:262 msgid "Query" msgstr "Výběr" -#: helpdesk/templates/helpdesk/ticket_list.html:190 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_list.html:267 msgid "Run Query" msgstr "Spustit výběr" -#: helpdesk/templates/helpdesk/ticket_list.html:210 -msgid "Query Results" -msgstr "Výsledek dotazu" +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/ticket_list.html:294 +msgid "No Tickets Match Your Selection" +msgstr "Vašemu výběru neodpovídá žádný ticket." -#: helpdesk/templates/helpdesk/ticket_list.html:248 -msgid "Select:" -msgstr "Vybrat" - -#: helpdesk/templates/helpdesk/ticket_list.html:251 -msgid "Invert" -msgstr "Obrátit" - -#: helpdesk/templates/helpdesk/ticket_list.html:254 -msgid "With Selected Tickets:" -msgstr "Provézt s vybranými tickety:" - -#: helpdesk/templates/helpdesk/ticket_list.html:254 -msgid "Take (Assign to me)" -msgstr "Převízt (přiřadit mě)" - -#: helpdesk/templates/helpdesk/ticket_list.html:254 -msgid "Close" -msgstr "Uzavřít" - -#: helpdesk/templates/helpdesk/ticket_list.html:254 -msgid "Close (Don't Send E-Mail)" -msgstr "Uzavřít (bez odeslání e-mailu)" - -#: helpdesk/templates/helpdesk/ticket_list.html:254 -msgid "Close (Send E-Mail)" -msgstr "Uzavřít (a odeslat e-mail)" - -#: helpdesk/templates/helpdesk/ticket_list.html:254 -msgid "Assign To" -msgstr "Přiřadit" - -#: helpdesk/templates/helpdesk/ticket_list.html:254 -msgid "Nobody (Unassign)" -msgstr "Nikomu (odstranit přiřazení)" - -#: helpdesk/templates/helpdesk/user_settings.html:3 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/user_settings.html:3 msgid "Change User Settings" msgstr "Změnit uživatelská nastevení" -#: helpdesk/templates/helpdesk/user_settings.html:8 +#: third_party/django-helpdesk/helpdesk/templates/helpdesk/user_settings.html:17 msgid "" "Use the following options to change the way your helpdesk system works for " "you. These settings do not impact any other user." @@ -2640,43 +2909,39 @@ msgstr "" "Zvolte následující možnosti pro upravení chování helpdesku. Tato Vaše " "nastavení se neprojeví ostatním uživatelům." -#: helpdesk/templates/helpdesk/user_settings.html:13 -msgid "Save Options" -msgstr "Uložit změny" - -#: helpdesk/views/feeds.py:37 +#: third_party/django-helpdesk/helpdesk/views/feeds.py:37 #, python-format msgid "Helpdesk: Open Tickets in queue %(queue)s for %(username)s" msgstr "Helpdesk: Otevřít tickety ve frontě %(queue)s pro %(username)s" -#: helpdesk/views/feeds.py:42 +#: third_party/django-helpdesk/helpdesk/views/feeds.py:42 #, python-format msgid "Helpdesk: Open Tickets for %(username)s" msgstr "Helpdesk: Otevřít tickety pro %(username)s" -#: helpdesk/views/feeds.py:48 +#: third_party/django-helpdesk/helpdesk/views/feeds.py:48 #, python-format msgid "Open and Reopened Tickets in queue %(queue)s for %(username)s" msgstr "Otevřít a znovu otevřít tickety ve frontě %(queue)s pro %(username)s" -#: helpdesk/views/feeds.py:53 +#: third_party/django-helpdesk/helpdesk/views/feeds.py:53 #, python-format msgid "Open and Reopened Tickets for %(username)s" msgstr "Otevřít a znovu otevřít tickety pro %(username)s" -#: helpdesk/views/feeds.py:100 +#: third_party/django-helpdesk/helpdesk/views/feeds.py:100 msgid "Helpdesk: Unassigned Tickets" msgstr "Helpdesk: Nepřiřazené tickety" -#: helpdesk/views/feeds.py:101 +#: third_party/django-helpdesk/helpdesk/views/feeds.py:101 msgid "Unassigned Open and Reopened tickets" msgstr "Nepřiřazené Otevřené a Znovu otevřené tickety" -#: helpdesk/views/feeds.py:125 +#: third_party/django-helpdesk/helpdesk/views/feeds.py:125 msgid "Helpdesk: Recent Followups" msgstr "Helpdesk: Nejčerstvější návazné" -#: helpdesk/views/feeds.py:126 +#: third_party/django-helpdesk/helpdesk/views/feeds.py:126 msgid "" "Recent FollowUps, such as e-mail replies, comments, attachments and " "resolutions" @@ -2684,55 +2949,63 @@ msgstr "" "Nejčerstvější návazné akce, jako jsou odpovědi z e-mailů, komentáře, přílohy " "a rozřešení" -#: helpdesk/views/feeds.py:141 +#: third_party/django-helpdesk/helpdesk/views/feeds.py:141 #, python-format msgid "Helpdesk: Open Tickets in queue %(queue)s" msgstr "Helpdesk: Otevřít tickety ve frontě %(queue)s" -#: helpdesk/views/feeds.py:146 +#: third_party/django-helpdesk/helpdesk/views/feeds.py:146 #, python-format msgid "Open and Reopened Tickets in queue %(queue)s" msgstr "Otevřít a znovu otevřít tickety ve frontě %(queue)s" -#: helpdesk/views/public.py:112 helpdesk/views/public.py:114 -msgid "Invalid ticket ID or e-mail address. Please try again." -msgstr "Špatné ID ticketu nebo e-mailová adresa. Zkuste to znovu prosím." - -#: helpdesk/views/public.py:130 -msgid "Submitter accepted resolution and closed ticket" -msgstr "Zadavatel akceptoval rozřešení a uzavřel ticket" - -#: helpdesk/views/public.py:151 +#: third_party/django-helpdesk/helpdesk/views/public.py:159 msgid "Missing ticket ID or e-mail address. Please try again." msgstr "Chybí ID ticketu nebo e-mailová adresa. Zkuste to znovu prosím." -#: helpdesk/views/staff.py:317 +#: third_party/django-helpdesk/helpdesk/views/public.py:168 +msgid "Invalid ticket ID or e-mail address. Please try again." +msgstr "Špatné ID ticketu nebo e-mailová adresa. Zkuste to znovu prosím." + +#: third_party/django-helpdesk/helpdesk/views/public.py:184 +msgid "Submitter accepted resolution and closed ticket" +msgstr "Zadavatel akceptoval rozřešení a uzavřel ticket" + +#: third_party/django-helpdesk/helpdesk/views/staff.py:306 msgid "Accepted resolution and closed ticket" msgstr "Rozřešení akceptováno a ticket uzavřen." -#: helpdesk/views/staff.py:485 +#: third_party/django-helpdesk/helpdesk/views/staff.py:394 +#, python-format +msgid "" +"When you add somebody on Cc, you must provide either a User or a valid " +"email. Email: %s" +msgstr "" + +#: third_party/django-helpdesk/helpdesk/views/staff.py:528 #, python-format msgid "Assigned to %(username)s" msgstr "Přiřazeno %(username)s" -#: helpdesk/views/staff.py:511 +#: third_party/django-helpdesk/helpdesk/views/staff.py:554 msgid "Updated" msgstr "Aktualizováno" -#: helpdesk/views/staff.py:711 +#: third_party/django-helpdesk/helpdesk/views/staff.py:723 #, python-format msgid "Assigned to %(username)s in bulk update" msgstr "Přiřazeno %(username)s v rámci hromadné aktualizace" -#: helpdesk/views/staff.py:722 +#: third_party/django-helpdesk/helpdesk/views/staff.py:734 msgid "Unassigned in bulk update" msgstr "Vlastník odstraněn v rámci hromadné aktualizace" -#: helpdesk/views/staff.py:731 helpdesk/views/staff.py:741 +#: third_party/django-helpdesk/helpdesk/views/staff.py:743 +#: third_party/django-helpdesk/helpdesk/views/staff.py:753 msgid "Closed in bulk update" msgstr "Uzavřeno v rámci hromadné aktualizace" -#: helpdesk/views/staff.py:963 +#: third_party/django-helpdesk/helpdesk/views/staff.py:907 msgid "" "

Note: Your keyword search is case sensitive because of " "your database. This means the search will not be accurate. " @@ -2749,42 +3022,127 @@ msgstr "" "#sqlite-string-matching\">Dokumentaci k Djangu o vyhledávání textu v SQLite." -#: helpdesk/views/staff.py:1085 +#: third_party/django-helpdesk/helpdesk/views/staff.py:1057 msgid "Ticket taken off hold" msgstr "Ticket znovu aktivní" -#: helpdesk/views/staff.py:1088 +#: third_party/django-helpdesk/helpdesk/views/staff.py:1060 msgid "Ticket placed on hold" msgstr "Ticket pozdržen" -#: helpdesk/views/staff.py:1227 +#: third_party/django-helpdesk/helpdesk/views/staff.py:1185 msgid "User by Priority" msgstr "Uživatelé podle priority" -#: helpdesk/views/staff.py:1233 +#: third_party/django-helpdesk/helpdesk/views/staff.py:1191 msgid "User by Queue" msgstr "Uživatelé podle fronty" -#: helpdesk/views/staff.py:1240 +#: third_party/django-helpdesk/helpdesk/views/staff.py:1198 msgid "User by Status" msgstr "Uživatelé podle stavu" -#: helpdesk/views/staff.py:1246 +#: third_party/django-helpdesk/helpdesk/views/staff.py:1204 msgid "User by Month" msgstr "Uživatel podle měsíce" -#: helpdesk/views/staff.py:1252 +#: third_party/django-helpdesk/helpdesk/views/staff.py:1210 msgid "Queue by Priority" msgstr "Fronta podle priority" -#: helpdesk/views/staff.py:1258 +#: third_party/django-helpdesk/helpdesk/views/staff.py:1216 msgid "Queue by Status" msgstr "Fronta podle stavu" -#: helpdesk/views/staff.py:1264 +#: third_party/django-helpdesk/helpdesk/views/staff.py:1222 msgid "Queue by Month" msgstr "Fronta podle měsíce" +#~ msgid "Helpdesk Summary" +#~ msgstr "Souhrn Helpdesku" + +#~ msgid "Pr" +#~ msgstr "Pr" + +#~ msgid "You are viewing all items in the %(kbcat)s category." +#~ msgstr "Díváte se na všechny položky kategorie %(kbcat)s" + +#~ msgid "" +#~ "View Answer " +#~ msgstr "" +#~ "Prohlédnout Odpověď " + +#~ msgid "Rating" +#~ msgstr "Hodnocení" + +#~ msgid "%(item)s" +#~ msgstr "%(item)s" + +#~ msgid "Did you find this article useful?" +#~ msgstr "Pomohl Vám tento článek?" + +#~ msgid "The results of voting by other readers of this article are below:" +#~ msgstr "Výsledky hlasování dalších čtenářů jsou níže" + +#~ msgid "Recommendations: %(recommendations)s" +#~ msgstr "Doporučení: %(recommendations)s" + +#~ msgid "Votes: %(votes)s" +#~ msgstr "Hlasování: %(votes)s" + +#~ msgid "Overall Rating: %(score)s" +#~ msgstr "Celkové hodnocení: %(score)s" + +#~ msgid "" +#~ "View other %(category_title)s " +#~ "articles, or continue viewing other knowledgebase " +#~ "articles." +#~ msgstr "" +#~ "Prohlédnout další %(category_title)s " +#~ "články, nebo pokračovat v prohlížení dalších článků " +#~ "znalostní báze." + +#~ msgid "Stats" +#~ msgstr "Statistiky" + +#~ msgid "Knowledgebase Categories" +#~ msgstr "Kategorie znalostní báze" + +#~ msgid "All fields are required." +#~ msgstr "Všechny položky jsou vyžadovány." + +#~ msgid "Ticket Summary" +#~ msgstr "Souhrn ticketu" + +#~ msgid "Ignore" +#~ msgstr "Ingorovat" + +#~ msgid "Manage" +#~ msgstr "Spravovat" + +#~ msgid "Subscribe" +#~ msgstr "Přihlásit" + +#~ msgid "Remove Dependency" +#~ msgstr "Odstranit závislost" + +#~ msgid "Add Dependency" +#~ msgstr "Přidat závislost" + +#~ msgid "Change Query" +#~ msgstr "Změnit dotaz" + +#~ msgid "" +#~ "Keywords are case-insensitive, and will be looked for in the title, body " +#~ "and submitter fields." +#~ msgstr "" +#~ "Klíčová slova mohou být napsána velkým i malým písmem. Prohledává se " +#~ "nadpis, tělo ticketu a zadavatel." + +#~ msgid "Save Options" +#~ msgstr "Uložit změny" + #~ msgid "Description of Issue" #~ msgstr "Popis problému" @@ -2862,9 +3220,6 @@ msgstr "Fronta podle měsíce" #~ msgid "Accept" #~ msgstr "Akceptovat" -#~ msgid "Open Tickets" -#~ msgstr "Otevřené tickety" - #~ msgid "Attach another File" #~ msgstr "Přiřadit další soubor" diff --git a/helpdesk/migrations/0027_auto_20200107_1221.py b/helpdesk/migrations/0027_auto_20200107_1221.py new file mode 100644 index 00000000..dbd50149 --- /dev/null +++ b/helpdesk/migrations/0027_auto_20200107_1221.py @@ -0,0 +1,71 @@ +# Generated by Django 2.2.6 on 2020-01-07 12:21 + +from django.conf import settings +from django.db import migrations, models +import django.db.models.deletion + + +class Migration(migrations.Migration): + + dependencies = [ + migrations.swappable_dependency(settings.AUTH_USER_MODEL), + ('helpdesk', '0026_kbitem_attachments'), + ] + + operations = [ + migrations.AddField( + model_name='kbcategory', + name='queue', + field=models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.CASCADE, to='helpdesk.Queue', verbose_name='Default queue when creating a ticket after viewing this category.'), + ), + migrations.AddField( + model_name='kbitem', + name='downvoted_by', + field=models.ManyToManyField(related_name='downvotes', to=settings.AUTH_USER_MODEL), + ), + migrations.AddField( + model_name='ticket', + name='kbitem', + field=models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.CASCADE, to='helpdesk.KBItem', verbose_name='Knowledge base item the user was viewing when they created this ticket.'), + ), + migrations.AlterField( + model_name='followupattachment', + name='filename', + field=models.CharField(blank=True, max_length=1000, verbose_name='Filename'), + ), + migrations.AlterField( + model_name='followupattachment', + name='mime_type', + field=models.CharField(blank=True, max_length=255, verbose_name='MIME Type'), + ), + migrations.AlterField( + model_name='followupattachment', + name='size', + field=models.IntegerField(blank=True, help_text='Size of this file in bytes', verbose_name='Size'), + ), + migrations.AlterField( + model_name='kbiattachment', + name='filename', + field=models.CharField(blank=True, max_length=1000, verbose_name='Filename'), + ), + migrations.AlterField( + model_name='kbiattachment', + name='mime_type', + field=models.CharField(blank=True, max_length=255, verbose_name='MIME Type'), + ), + migrations.AlterField( + model_name='kbiattachment', + name='size', + field=models.IntegerField(blank=True, help_text='Size of this file in bytes', verbose_name='Size'), + ), + migrations.AlterField( + model_name='kbitem', + name='voted_by', + field=models.ManyToManyField(related_name='votes', to=settings.AUTH_USER_MODEL), + ), + migrations.AlterField( + model_name='queue', + name='enable_notifications_on_email_events', + field=models.BooleanField(blank=True, default=False, help_text='When an email arrives to either create a ticket or to interact with an existing discussion. Should email notifications be sent ? Note: the new_ticket_cc and updated_ticket_cc work independently of this feature', verbose_name='Notify contacts when email updates arrive'), + ), + ] diff --git a/helpdesk/models.py b/helpdesk/models.py index c724a0c3..41bf756b 100644 --- a/helpdesk/models.py +++ b/helpdesk/models.py @@ -559,6 +559,14 @@ class Ticket(models.Model): default=mk_secret, ) + kbitem = models.ForeignKey( + "KBItem", + blank=True, + null=True, + on_delete=models.CASCADE, + verbose_name=_('Knowledge base item the user was viewing when they created this ticket.'), + ) + @property def time_spent(self): """Return back total time spent on the ticket. This is calculated value @@ -605,6 +613,8 @@ class Ticket(models.Model): if dont_send_to is not None: recipients.update(dont_send_to) + recipients.add(self.queue.email_address) + def should_receive(email): return email and email not in recipients @@ -1216,6 +1226,14 @@ class KBCategory(models.Model): _('Description'), ) + queue = models.ForeignKey( + Queue, + blank=True, + null=True, + on_delete=models.CASCADE, + verbose_name=_('Default queue when creating a ticket after viewing this category.'), + ) + def __str__(self): return '%s' % self.title @@ -1234,7 +1252,14 @@ class KBItem(models.Model): An item within the knowledgebase. Very straightforward question/answer style system. """ - voted_by = models.ManyToManyField(settings.AUTH_USER_MODEL) + voted_by = models.ManyToManyField( + settings.AUTH_USER_MODEL, + related_name='votes', + ) + downvoted_by = models.ManyToManyField( + settings.AUTH_USER_MODEL, + related_name='downvotes', + ) category = models.ForeignKey( KBCategory, on_delete=models.CASCADE, @@ -1294,7 +1319,14 @@ class KBItem(models.Model): def get_absolute_url(self): from django.urls import reverse - return reverse('helpdesk:kb_item', args=(self.id,)) + return str(reverse('helpdesk:kb_category', args=(self.category.slug,))) + "?kbitem=" + str(self.pk) + + def query_url(self): + from django.urls import reverse + return str(reverse('helpdesk:list')) + "?kbitem=" + str(self.pk) + + def num_open_tickets(self): + return Ticket.objects.filter(kbitem=self, status__in=(1, 2)).count() def get_markdown(self): return get_markdown(self.answer) diff --git a/helpdesk/query.py b/helpdesk/query.py index a2263326..0ee6373c 100644 --- a/helpdesk/query.py +++ b/helpdesk/query.py @@ -1,12 +1,16 @@ from django.db.models import Q from django.core.cache import cache - -from model_utils import Choices +from django.urls import reverse +from django.utils.translation import ugettext as _ from base64 import b64encode from base64 import b64decode import json +from model_utils import Choices + +from helpdesk.serializers import DatatablesTicketSerializer + def query_to_base64(query): """ @@ -47,60 +51,31 @@ def query_to_dict(results, descriptions): return output -def apply_query(queryset, params): - """ - Apply a dict-based set of filters & parameters to a queryset. - - queryset is a Django queryset, eg MyModel.objects.all() or - MyModel.objects.filter(user=request.user) - - params is a dictionary that contains the following: - filtering: A dict of Django ORM filters, eg: - {'user__id__in': [1, 3, 103], 'title__contains': 'foo'} - - search_string: A freetext search string - - sorting: The name of the column to sort by - """ - for key in params['filtering'].keys(): - filter = {key: params['filtering'][key]} - queryset = queryset.filter(**filter) - - search = params.get('search_string', '') - if search: - qset = ( - Q(title__icontains=search) | - Q(description__icontains=search) | - Q(resolution__icontains=search) | - Q(submitter_email__icontains=search) | - Q(ticketcustomfieldvalue__value__icontains=search) +def get_search_filter_args(search): + if search.startswith('queue:'): + return Q(queue__title__icontains=search[len('queue:'):]) + if search.startswith('priority:'): + return Q(priority__icontains=search[len('priority:'):]) + filter = Q() + for subsearch in search.split("OR"): + subsearch = subsearch.strip() + filter = ( + filter | + Q(id__icontains=subsearch) | + Q(title__icontains=subsearch) | + Q(description__icontains=subsearch) | + Q(priority__icontains=subsearch) | + Q(resolution__icontains=subsearch) | + Q(submitter_email__icontains=subsearch) | + Q(assigned_to__email__icontains=subsearch) | + Q(ticketcustomfieldvalue__value__icontains=subsearch) | + Q(created__icontains=subsearch) | + Q(due_date__icontains=subsearch) ) - - queryset = queryset.filter(qset) - - sorting = params.get('sorting', None) - if sorting: - sortreverse = params.get('sortreverse', None) - if sortreverse: - sorting = "-%s" % sorting - queryset = queryset.order_by(sorting) - - return queryset + return filter -def get_query(query, huser): - # Prefilter the allowed tickets - objects = cache.get(huser.user.email + query) - if objects is not None: - return objects - tickets = huser.get_tickets_in_queues().select_related() - query_params = query_from_base64(query) - ticket_qs = apply_query(tickets, query_params) - cache.set(huser.user.email + query, ticket_qs, timeout=3600) - return ticket_qs - - -ORDER_COLUMN_CHOICES = Choices( +DATATABLES_ORDER_COLUMN_CHOICES = Choices( ('0', 'id'), ('2', 'priority'), ('3', 'title'), @@ -112,45 +87,135 @@ ORDER_COLUMN_CHOICES = Choices( ) -def query_tickets_by_args(objects, order_by, **kwargs): - """ - This function takes in a list of ticket objects from the views and throws it - to the datatables on ticket_list.html. If a search string was entered, this - function filters existing dataset on search string and returns a filtered - filtered list. The `draw`, `length` etc parameters are for datatables to - display meta data on the table contents. The returning queryset is passed - to a Serializer called DatatablesTicketSerializer in serializers.py. - """ - draw = int(kwargs.get('draw', None)[0]) - length = int(kwargs.get('length', None)[0]) - start = int(kwargs.get('start', None)[0]) - search_value = kwargs.get('search[value]', None)[0] - order_column = kwargs.get('order[0][column]', None)[0] - order = kwargs.get('order[0][dir]', None)[0] +def get_query_class(): + from django.conf import settings - order_column = ORDER_COLUMN_CHOICES[order_column] - # django orm '-' -> desc - if order == 'desc': - order_column = '-' + order_column + def _get_query_class(): + return __Query__ + return getattr(settings, + 'HELPDESK_QUERY_CLASS', + _get_query_class)() - queryset = objects.all().order_by(order_by) - total = queryset.count() - if search_value: - queryset = queryset.filter(Q(id__icontains=search_value) | - Q(priority__icontains=search_value) | - Q(title__icontains=search_value) | - Q(queue__title__icontains=search_value) | - Q(status__icontains=search_value) | - Q(created__icontains=search_value) | - Q(due_date__icontains=search_value) | - Q(assigned_to__email__icontains=search_value)) +class __Query__: + def __init__(self, huser, base64query=None, query_params=None): + self.huser = huser + self.params = query_params if query_params else query_from_base64(base64query) + self.base64 = base64query if base64query else query_to_base64(query_params) + self.result = None - count = queryset.count() - queryset = queryset.order_by(order_column)[start:start + length] - return { - 'items': queryset, - 'count': count, - 'total': total, - 'draw': draw - } + def get_search_filter_args(self): + search = self.params.get('search_string', '') + return get_search_filter_args(search) + + def __run__(self, queryset): + """ + Apply a dict-based set of filters & parameters to a queryset. + + queryset is a Django queryset, eg MyModel.objects.all() or + MyModel.objects.filter(user=request.user) + + params is a dictionary that contains the following: + filtering: A dict of Django ORM filters, eg: + {'user__id__in': [1, 3, 103], 'title__contains': 'foo'} + + search_string: A freetext search string + + sorting: The name of the column to sort by + """ + for key in self.params.get('filtering', {}).keys(): + filter = {key: self.params['filtering'][key]} + queryset = queryset.filter(**filter) + queryset = queryset.filter(self.get_search_filter_args()) + sorting = self.params.get('sorting', None) + if sorting: + sortreverse = self.params.get('sortreverse', None) + if sortreverse: + sorting = "-%s" % sorting + queryset = queryset.order_by(sorting) + return queryset.distinct() # https://stackoverflow.com/questions/30487056/django-queryset-contains-duplicate-entries + + def get_cache_key(self): + return str(self.huser.user.pk) + ":" + self.base64 + + def refresh_query(self): + tickets = self.huser.get_tickets_in_queues().select_related() + ticket_qs = self.__run__(tickets) + cache.set(self.get_cache_key(), ticket_qs, timeout=3600) + return ticket_qs + + def get(self): + # Prefilter the allowed tickets + objects = cache.get(self.get_cache_key()) + if objects is not None: + return objects + return self.refresh_query() + + def get_datatables_context(self, **kwargs): + """ + This function takes in a list of ticket objects from the views and throws it + to the datatables on ticket_list.html. If a search string was entered, this + function filters existing dataset on search string and returns a filtered + filtered list. The `draw`, `length` etc parameters are for datatables to + display meta data on the table contents. The returning queryset is passed + to a Serializer called DatatablesTicketSerializer in serializers.py. + """ + objects = self.get() + order_by = '-date_created' + draw = int(kwargs.get('draw', None)[0]) + length = int(kwargs.get('length', None)[0]) + start = int(kwargs.get('start', None)[0]) + search_value = kwargs.get('search[value]', None)[0] + order_column = kwargs.get('order[0][column]', None)[0] + order = kwargs.get('order[0][dir]', None)[0] + + order_column = DATATABLES_ORDER_COLUMN_CHOICES[order_column] + # django orm '-' -> desc + if order == 'desc': + order_column = '-' + order_column + + queryset = objects.all().order_by(order_by) + total = queryset.count() + + if search_value: + queryset = queryset.filter(get_search_filter_args(search_value)) + + count = queryset.count() + queryset = queryset.order_by(order_column)[start:start + length] + return { + 'data': DatatablesTicketSerializer(queryset, many=True).data, + 'recordsFiltered': count, + 'recordsTotal': total, + 'draw': draw + } + + def get_timeline_context(self): + events = [] + + for ticket in self.get(): + for followup in ticket.followup_set.all(): + event = { + 'start_date': self.mk_timeline_date(followup.date), + 'text': { + 'headline': ticket.title + ' - ' + followup.title, + 'text': (followup.comment if followup.comment else _('No text')) + '
%s' % + (reverse('helpdesk:view', kwargs={'ticket_id': ticket.pk}), _("View ticket")), + }, + 'group': _('Messages'), + } + events.append(event) + + return { + 'events': events, + } + + def mk_timeline_date(self, date): + return { + 'year': date.year, + 'month': date.month, + 'day': date.day, + 'hour': date.hour, + 'minute': date.minute, + 'second': date.second, + 'second': date.second, + } diff --git a/helpdesk/serializers.py b/helpdesk/serializers.py index ef5ed27d..469fc92e 100644 --- a/helpdesk/serializers.py +++ b/helpdesk/serializers.py @@ -15,6 +15,7 @@ datatables for ticket_list.html. Called from staff.datatables_ticket_list. class DatatablesTicketSerializer(serializers.ModelSerializer): ticket = serializers.SerializerMethodField() assigned_to = serializers.SerializerMethodField() + submitter = serializers.SerializerMethodField() created = serializers.SerializerMethodField() due_date = serializers.SerializerMethodField() status = serializers.SerializerMethodField() @@ -26,7 +27,7 @@ class DatatablesTicketSerializer(serializers.ModelSerializer): model = Ticket # fields = '__all__' fields = ('ticket', 'id', 'priority', 'title', 'queue', 'status', - 'created', 'due_date', 'assigned_to', 'row_class', + 'created', 'due_date', 'assigned_to', 'submitter', 'row_class', 'time_spent') def get_queue(self, obj): @@ -53,6 +54,9 @@ class DatatablesTicketSerializer(serializers.ModelSerializer): else: return ("None") + def get_submitter(self, obj): + return obj.submitter_email + def get_time_spent(self, obj): return format_time_spent(obj.time_spent) diff --git a/helpdesk/templates/helpdesk/base-head.html b/helpdesk/templates/helpdesk/base-head.html new file mode 100644 index 00000000..872afdfa --- /dev/null +++ b/helpdesk/templates/helpdesk/base-head.html @@ -0,0 +1,74 @@ +{% load i18n %} +{% load saved_queries %} +{% load load_helpdesk_settings %} +{% load static from staticfiles %} +{% with request|load_helpdesk_settings as helpdesk_settings %} +{% with user|saved_queries as user_saved_queries_ %} + + + + + + + +{% block helpdesk_title %}Helpdesk{% endblock %} :: {% trans "Powered by django-helpdesk" %} + + + +{% if helpdesk_settings.HELPDESK_USE_CDN %} + +{% else %} + +{% endif %} + + + + + + + + + + + +{% if helpdesk_settings.HELPDESK_USE_CDN %} + +{% else %} + +{% endif %} + + + + + +{% if user.id %} + + + + + + + + +{% endif %} +{% endwith %} +{% endwith %} diff --git a/helpdesk/templates/helpdesk/base.html b/helpdesk/templates/helpdesk/base.html index 7342d08f..2e7ed15d 100644 --- a/helpdesk/templates/helpdesk/base.html +++ b/helpdesk/templates/helpdesk/base.html @@ -9,69 +9,7 @@ - - - - - - - {% block helpdesk_title %}Helpdesk{% endblock %} :: {% trans "Powered by django-helpdesk" %} - - - {% if helpdesk_settings.HELPDESK_USE_CDN %} - - {% else %} - - {% endif %} - - - - - - - - - - - - {% if helpdesk_settings.HELPDESK_USE_CDN %} - - {% else %} - - {% endif %} - - - - - - - - - - - - - - + {% include 'helpdesk/base-head.html' %} {% block helpdesk_head %}{% endblock %} @@ -79,10 +17,10 @@ {% include "helpdesk/navigation-header.html" %} - +

{% include "helpdesk/navigation-sidebar.html" %} - +
@@ -105,35 +43,9 @@ {% include "helpdesk/debug.html" %} - - - - {% if helpdesk_settings.HELPDESK_USE_CDN %} - - - {% else %} - - - {% endif %} - - - - - - - - - - - - - - - - - + {% include 'helpdesk/base_js.html' %} {% block helpdesk_js %}{% endblock %} diff --git a/helpdesk/templates/helpdesk/base_js.html b/helpdesk/templates/helpdesk/base_js.html new file mode 100644 index 00000000..4ae7f07c --- /dev/null +++ b/helpdesk/templates/helpdesk/base_js.html @@ -0,0 +1,27 @@ +{% load static from staticfiles %} + +{% if helpdesk_settings.HELPDESK_USE_CDN %} + + +{% else %} + + +{% endif %} + + + + + + + + + + + + + + + + + + diff --git a/helpdesk/templates/helpdesk/filters/kbitems.html b/helpdesk/templates/helpdesk/filters/kbitems.html new file mode 100644 index 00000000..fa79dd33 --- /dev/null +++ b/helpdesk/templates/helpdesk/filters/kbitems.html @@ -0,0 +1,15 @@ +{% load i18n humanize %} +{% load static from staticfiles %} +{% load in_list %} +
+
+ +
+
+ +
+
+ +
+
{% trans "Ctrl-click to select multiple options" %}
+
diff --git a/helpdesk/templates/helpdesk/filters/keywords.html b/helpdesk/templates/helpdesk/filters/keywords.html index 60af3fd6..6a3253fe 100644 --- a/helpdesk/templates/helpdesk/filters/keywords.html +++ b/helpdesk/templates/helpdesk/filters/keywords.html @@ -9,5 +9,5 @@
-

{% trans "Keywords are case-insensitive, and will be looked for in the title, body and submitter fields." %}

+

{% trans "Keywords are case-insensitive, and will be looked for pretty much everywhere possible. Prepend with 'queue:' or 'priority:' to search by queue or priority. You can also use the keyword OR to combine multiple searches." %}

diff --git a/helpdesk/templates/helpdesk/kb_category.html b/helpdesk/templates/helpdesk/kb_category.html index c34ea65c..f71f108d 100644 --- a/helpdesk/templates/helpdesk/kb_category.html +++ b/helpdesk/templates/helpdesk/kb_category.html @@ -1,4 +1,7 @@ -{% extends "helpdesk/public_base.html" %}{% load i18n humanize %} +{% extends "helpdesk/public_base.html" %} +{% load i18n %} + +{% block helpdesk_title %}{% blocktrans with category.title as kbcat %}{{ kbcat }}{% endblocktrans %}{% endblock %} {% block helpdesk_breadcrumb %}
  • @@ -8,38 +11,7 @@ {% endblock %} {% block helpdesk_body %} -

    {% trans 'Knowledgebase Category' %}:{% blocktrans with category.title as kbcat %}{{ kbcat }}{% endblocktrans %}

    - -
    -
    - - {% blocktrans with category.title as kbcat %}You are viewing all items in the {{ kbcat }} category.{% endblocktrans %} -
    -
    -

    {{ category.description }}

    -
    +{% include 'helpdesk/kb_category_base.html' %}
    -{% for item in items %} -{% cycle 'one' 'two' 'three' as itemnumperrow silent %} -{% ifequal itemnumperrow 'one' %}
    {% endifequal %} -
    -
    -
    {{ item.title }}
    -
    -
    -

    {{ item.question }}

    -

    - {% blocktrans with item.get_absolute_url as url %} Go to answer {% endblocktrans %} -

    -
    -

    {% trans 'Rating' %}: {{ item.score }}

    -

    {% trans 'Last Update' %}: {{ item.last_updated|naturaltime }}

    -
    -

    -
    -
    -{% ifequal itemnumperrow 'three' %}
    {% endifequal %} -{% endfor %} - {% endblock %} diff --git a/helpdesk/templates/helpdesk/kb_category_base.html b/helpdesk/templates/helpdesk/kb_category_base.html new file mode 100644 index 00000000..b8bb973f --- /dev/null +++ b/helpdesk/templates/helpdesk/kb_category_base.html @@ -0,0 +1,48 @@ +{% load i18n %} +

    {% trans 'Knowledgebase Category' %}:{% blocktrans with category.title as kbcat %}{{ kbcat }}{% endblocktrans %}

    +

    {{ category.description }}

    +
    +{% for item in items %} +
    + +
    +
    +

    {{ item.question }}

    +

    {{ item.get_markdown }}

    +
    + {% if request.user.pk %} +
    + + +
    + {% endif %} + {% if staff %} + + + + + {% endif %} + + + +
    +
    + {% blocktrans with recommendations=item.recommendations votes=item.votes %}{{ recommendations }} people found this answer useful of {{votes}}{% endblocktrans %} +
    + +
    +
    +
    +{% endfor %} +
    +{% if category.queue %} + + + +{% endif %} diff --git a/helpdesk/templates/helpdesk/kb_category_iframe.html b/helpdesk/templates/helpdesk/kb_category_iframe.html new file mode 100644 index 00000000..ee57022e --- /dev/null +++ b/helpdesk/templates/helpdesk/kb_category_iframe.html @@ -0,0 +1,13 @@ +{% load i18n %} +{% load saved_queries %} + + {% include 'helpdesk/base-head.html' %} + {% block helpdesk_head %}{% endblock %} + + + + {% block helpdesk_body %} + {% include 'helpdesk/kb_category_base.html' %} + {% endblock %} + {% include 'helpdesk/base_js.html' %} + diff --git a/helpdesk/templates/helpdesk/kb_item.html b/helpdesk/templates/helpdesk/kb_item.html deleted file mode 100644 index c75c0777..00000000 --- a/helpdesk/templates/helpdesk/kb_item.html +++ /dev/null @@ -1,51 +0,0 @@ -{% extends "helpdesk/public_base.html" %}{% load i18n %} - -{% block helpdesk_breadcrumb %} -
  • - {% trans "Knowledgebase" %} -
    • -
  • - {% blocktrans with category.title as kbcat %}{{ kbcat }}{% endblocktrans %} -
    • -
  • Overview
    • -{% endblock %} - -{% block helpdesk_body %} -

    {% trans 'Knowledgebase' %}: {% blocktrans with item.title as item %}{{ item }}{% endblocktrans %}

    - -
    -
    - - {{ item.question }} -
    -
    -

    {{ item.get_markdown }}

    -
    -
    -
    -
    -

    {% trans "Did you find this article useful?" %}

    -
    -
    - -
    -
    - -
    -
    -
    -
    -

    {% trans "The results of voting by other readers of this article are below:" %}

    -
      -
    • {% blocktrans with item.recommendations as recommendations %}Recommendations: {{ recommendations }}{% endblocktrans %}
      • -
    • {% blocktrans with item.votes as votes %}Votes: {{ votes }}{% endblocktrans %}
      • -
    • {% blocktrans with item.score as score %}Overall Rating: {{ score }}{% endblocktrans %}
      • -
    -
    -
    -
    -
    - -

    {% blocktrans with item.category.title as category_title and item.category.get_absolute_url as category_url %}View other {{ category_title }} articles, or continue viewing other knowledgebase articles.{% endblocktrans %}

    - -{% endblock %} diff --git a/helpdesk/templates/helpdesk/public_base.html b/helpdesk/templates/helpdesk/public_base.html index 24a2157f..305f60c3 100644 --- a/helpdesk/templates/helpdesk/public_base.html +++ b/helpdesk/templates/helpdesk/public_base.html @@ -1,47 +1,13 @@ {% load i18n %} -{% load load_helpdesk_settings %} {% load static from staticfiles %} +{% load load_helpdesk_settings %} {% with request|load_helpdesk_settings as helpdesk_settings %} - - - - - - - {% block helpdesk_title %}{% trans 'Helpdesk' %}{% endblock %} :: {% trans "Powered by django-helpdesk" %} - - - {% if helpdesk_settings.HELPDESK_USE_CDN %} - - {% else %} - - {% endif %} - - - - - - - - - - - - - - - - - - + {% include 'helpdesk/base-head.html' %} {% block helpdesk_head %}{% endblock %} @@ -49,62 +15,35 @@ {% include "helpdesk/navigation-header.html" %} - +
    {% include "helpdesk/navigation-sidebar.html" %} - +
    - +
      {% block helpdesk_breadcrumb %}{% endblock %}
    - + {% block helpdesk_body %}{% endblock %} - +
    - + {% include "helpdesk/attribution.html" %}
    - + {% include "helpdesk/debug.html" %} - - {% if helpdesk_settings.HELPDESK_USE_CDN %} - - - {% else %} - - - {% endif %} - - - - - - - - - - - - - - - - - - - + {% include 'helpdesk/base_js.html' %} {% block helpdesk_js %}{% endblock %} - {% endwith %} diff --git a/helpdesk/templates/helpdesk/public_create_ticket.html b/helpdesk/templates/helpdesk/public_create_ticket.html index a902e344..fca1d845 100644 --- a/helpdesk/templates/helpdesk/public_create_ticket.html +++ b/helpdesk/templates/helpdesk/public_create_ticket.html @@ -1,5 +1,5 @@ {% extends "helpdesk/public_base.html" %} -{% load i18n bootstrap4form %} +{% load i18n %} {% block helpdesk_title %}{% trans "Create Ticket" %}{% endblock %} @@ -11,20 +11,13 @@ {% endblock %} {% block helpdesk_body %} -{% if helpdesk_settings.HELPDESK_SUBMIT_A_TICKET_PUBLIC %} -
    -
    +
    +
    {% trans "Submit a Ticket" %}
    -

    {% trans "Unless otherwise stated, all fields are required." %} {% trans "Please provide as descriptive a title and description as possible." %}

    -
    - {{ form|bootstrap4form }} - - {% csrf_token %}
    + {% include 'helpdesk/public_create_ticket_base.html' %}
    -
    -{% else %} -

    {% trans "Public ticket submission is disabled. Please contact the administrator for assistance." %}

    -{% endif %} +
    + {% endblock %} diff --git a/helpdesk/templates/helpdesk/public_create_ticket_base.html b/helpdesk/templates/helpdesk/public_create_ticket_base.html new file mode 100644 index 00000000..82cf375b --- /dev/null +++ b/helpdesk/templates/helpdesk/public_create_ticket_base.html @@ -0,0 +1,14 @@ +{% load i18n bootstrap4form %} +{% load load_helpdesk_settings %} +{% with request|load_helpdesk_settings as helpdesk_settings %} + +{% if helpdesk_settings.HELPDESK_SUBMIT_A_TICKET_PUBLIC %} +

    {% trans "Unless otherwise stated, all fields are required." %} {% trans "Please provide as descriptive a title and description as possible." %}

    +
    + {{ form|bootstrap4form }} + + {% csrf_token %}
    +{% else %} +

    {% trans "Public ticket submission is disabled. Please contact the administrator for assistance." %}

    +{% endif %} +{% endwith %} diff --git a/helpdesk/templates/helpdesk/public_create_ticket_iframe.html b/helpdesk/templates/helpdesk/public_create_ticket_iframe.html new file mode 100644 index 00000000..a20f0722 --- /dev/null +++ b/helpdesk/templates/helpdesk/public_create_ticket_iframe.html @@ -0,0 +1,11 @@ +{% load i18n %} +{% load saved_queries %} + + {% include 'helpdesk/base-head.html' %} + + + + {% block helpdesk_body %} + {% include 'helpdesk/public_create_ticket_base.html' %} + {% endblock %} + diff --git a/helpdesk/templates/helpdesk/success_iframe.html b/helpdesk/templates/helpdesk/success_iframe.html new file mode 100644 index 00000000..d2d28a2a --- /dev/null +++ b/helpdesk/templates/helpdesk/success_iframe.html @@ -0,0 +1,4 @@ +{% load i18n %} +

    +{% trans "Ticket submitted successfully! We will reply via email as soon as we get the chance." %} +

    diff --git a/helpdesk/templates/helpdesk/ticket_cc_add.html b/helpdesk/templates/helpdesk/ticket_cc_add.html index 0615b31d..07ee9f0f 100644 --- a/helpdesk/templates/helpdesk/ticket_cc_add.html +++ b/helpdesk/templates/helpdesk/ticket_cc_add.html @@ -34,7 +34,7 @@
    -
    +

    {% trans 'Add Email' %}

    diff --git a/helpdesk/templates/helpdesk/ticket_desc_table.html b/helpdesk/templates/helpdesk/ticket_desc_table.html index 409ad521..4a3dbfe5 100644 --- a/helpdesk/templates/helpdesk/ticket_desc_table.html +++ b/helpdesk/templates/helpdesk/ticket_desc_table.html @@ -37,8 +37,10 @@ {% endifequal %} {% trans "Submitter E-Mail" %} - {{ ticket.submitter_email }} - {% if user.is_superuser %} {% if submitter_userprofile_url %}{% endif %} + {{ ticket.submitter_email }} + {% if user.is_superuser %} {% if submitter_userprofile_url %}{% endif %} + + {% endif %} @@ -66,6 +68,12 @@ {% trans "Total time spent" %} {{ ticket.time_spent_formated }} + {% if ticket.kbitem %} + + {% trans "Knowlegebase item" %} + {{ticket.kbitem.title}} + + {% endif %} {% trans "Attachments" %} diff --git a/helpdesk/templates/helpdesk/ticket_list.html b/helpdesk/templates/helpdesk/ticket_list.html index 2bc21393..8cdfd0b5 100644 --- a/helpdesk/templates/helpdesk/ticket_list.html +++ b/helpdesk/templates/helpdesk/ticket_list.html @@ -30,6 +30,116 @@ {% block helpdesk_body %} {% load in_list %} +
    +
    + +
    +
    + {{ search_message|safe }} +
    +
    + + + + + + + + + + + + + + + + +
     {% trans "Ticket" %}{% trans "Prority" %}{% trans "Queue" %}{% trans "Status" %}{% trans "Created" %}{% trans "Due Date" %}{% trans "Owner" %}{% trans "Submitter" %}{% trans "Time Spent" %}
    + +

    + + + + + + +

    + +

    + + + +

    + {% csrf_token %} + +
    +
    +
    + + + + + + + + + +
    +
    +
    + +
    + +
    @@ -62,6 +172,7 @@ + {% csrf_token %} @@ -87,6 +198,9 @@
  • {% include './filters/keywords.html' %}
    • +
  • + {% include './filters/kbitems.html' %} +
    • @@ -162,64 +276,6 @@
    - -
    -
    - - {% trans "Query Results" %} -
    -
    - {{ search_message|safe }} -
    - - - - - - - - - - - - - - -
     {% trans "Ticket" %}{% trans "Prority" %}{% trans "Queue" %}{% trans "Status" %}{% trans "Created" %}{% trans "Due Date" %}{% trans "Owner" %}{% trans "Time Spent" %}
    - -

    - - - - - - -

    - -

    - - - -

    - {% csrf_token %}
    -
    - -
    - - {% endblock %} @@ -267,8 +323,8 @@ var name = data.split(" ")[1]; if (type === 'display') { - data = '
    ' + - row.id + '. ' + + data = '
    ' + + row.id + '. ' + row.title + '
    '; } return data @@ -297,12 +353,13 @@ "render": function(data, type, row, meta) { if (data != "None") { return data; - } + } else { return ""; } } }, + {"data": "submitter"}, {"data": "time_spent"}, ] }); @@ -345,6 +402,9 @@ {% if query_params.search_string %} $("#filterBuilderSelect-Keywords")[0].disabled = "disabled"; {% endif %} + {% if query_params.filtering.kbitem__in %} + $("#filterBuilderSelect-KBItems")[0].disabled = "disabled"; + {% endif %} }); {% for f in query_params.filtering %} diff --git a/helpdesk/templates/helpdesk/ticket_list_table.html b/helpdesk/templates/helpdesk/ticket_list_table.html deleted file mode 100644 index 6b4dfe74..00000000 --- a/helpdesk/templates/helpdesk/ticket_list_table.html +++ /dev/null @@ -1,18 +0,0 @@ -{% load i18n humanize %} - - - {% for ticket in tickets %} - - {{ ticket.ticket }} - - {{ ticket.priority }}||||| - {{ ticket.title }} - {{ ticket.queue }} - {{ ticket.get_status }} - {{ ticket.created|naturaltime }} - {{ ticket.due_date|naturaltime }} - {{ ticket.get_assigned_to }} - {{ ticket.time_spent_formated }} - - {% endfor %} - diff --git a/helpdesk/tests/test_attachments.py b/helpdesk/tests/test_attachments.py index 0b029d73..942a2353 100644 --- a/helpdesk/tests/test_attachments.py +++ b/helpdesk/tests/test_attachments.py @@ -94,7 +94,11 @@ class AttachmentUnitTests(TestCase): 'content-type': 'text/utf8', } self.test_file = SimpleUploadedFile.from_dict(self.file_attrs) - self.follow_up = models.FollowUp(ticket=models.Ticket(queue=models.Queue())) + self.follow_up = models.FollowUp.objects.create( + ticket=models.Ticket.objects.create( + queue=models.Queue.objects.create() + ) + ) @mock.patch('helpdesk.lib.FollowUpAttachment', autospec=True) def test_unicode_attachment_filename(self, mock_att_save, mock_queue_save, mock_ticket_save, mock_follow_up_save): @@ -109,19 +113,16 @@ class AttachmentUnitTests(TestCase): ) self.assertEqual(filename, self.file_attrs['filename']) - # TODO: FIXME: what's wrong with this test that we get integrity errors? - # @mock.patch('helpdesk.lib.FollowUpAttachment', autospec=True) - # def test_autofill(self, mock_att_save, mock_queue_save, mock_ticket_save, mock_follow_up_save): - # """ check utf-8 data is parsed correctly """ - # self.follow_up.pk = 100 - # self.follow_up.save() - # obj = models.FollowUpAttachment.objects.create( - # followup=self.follow_up, - # file=self.test_file - # ) - # self.assertEqual(obj.filename, self.file_attrs['filename']) - # self.assertEqual(obj.size, len(self.file_attrs['content'])) - # self.assertEqual(obj.mime_type, "text/plain") + @mock.patch('helpdesk.lib.FollowUpAttachment', autospec=True) + def test_autofill(self, mock_att_save, mock_queue_save, mock_ticket_save, mock_follow_up_save): + """ check utf-8 data is parsed correctly """ + obj = models.FollowUpAttachment.objects.create( + followup=self.follow_up, + file=self.test_file + ) + self.assertEqual(obj.filename, self.file_attrs['filename']) + self.assertEqual(obj.size, len(self.file_attrs['content'])) + self.assertEqual(obj.mime_type, "text/plain") def test_kbi_attachment(self, mock_att_save, mock_queue_save, mock_ticket_save): """ check utf-8 data is parsed correctly """ diff --git a/helpdesk/tests/test_kb.py b/helpdesk/tests/test_kb.py new file mode 100644 index 00000000..9c15e818 --- /dev/null +++ b/helpdesk/tests/test_kb.py @@ -0,0 +1,80 @@ +# -*- coding: utf-8 -*- +from django.urls import reverse +from django.test import TestCase + +from helpdesk.models import KBCategory, KBItem, Queue, Ticket + +from helpdesk.tests.helpers import (get_staff_user, reload_urlconf, User, create_ticket, print_response) + + +class KBTests(TestCase): + def setUp(self): + self.queue = Queue.objects.create( + title="Test queue", + slug="test_queue", + allow_public_submission=True, + ) + self.queue.save() + cat = KBCategory.objects.create( + title="Test Cat", + slug="test_cat", + description="This is a test category", + queue=self.queue, + ) + cat.save() + self.kbitem1 = KBItem.objects.create( + category=cat, + title="KBItem 1", + question="What?", + answer="A KB Item", + ) + self.kbitem1.save() + self.kbitem2 = KBItem.objects.create( + category=cat, + title="KBItem 2", + question="When?", + answer="Now", + ) + self.kbitem2.save() + self.user = get_staff_user() + + def test_kb_index(self): + response = self.client.get(reverse('helpdesk:kb_index')) + self.assertContains(response, 'This is a test category') + + def test_kb_category(self): + response = self.client.get(reverse('helpdesk:kb_category', args=("test_cat", ))) + self.assertContains(response, 'This is a test category') + self.assertContains(response, 'KBItem 1') + self.assertContains(response, 'KBItem 2') + self.assertContains(response, 'Contact a human') + self.client.login(username=self.user.get_username(), password='password') + response = self.client.get(reverse('helpdesk:kb_category', args=("test_cat", ))) + self.assertContains(response, '') + self.assertContains(response, '0 open tickets') + ticket = Ticket.objects.create( + title="Test ticket", + queue=self.queue, + kbitem=self.kbitem1, + ) + ticket.save() + response = self.client.get(reverse('helpdesk:kb_category', args=("test_cat",))) + self.assertContains(response, '1 open tickets') + + def test_kb_vote(self): + self.client.login(username=self.user.get_username(), password='password') + response = self.client.get(reverse('helpdesk:kb_vote', args=(self.kbitem1.pk,)) + "?vote=up") + cat_url = reverse('helpdesk:kb_category', args=("test_cat",)) + "?kbitem=1" + self.assertRedirects(response, cat_url) + response = self.client.get(cat_url) + self.assertContains(response, '1 people found this answer useful of 1') + response = self.client.get(reverse('helpdesk:kb_vote', args=(self.kbitem1.pk,)) + "?vote=down") + self.assertRedirects(response, cat_url) + response = self.client.get(cat_url) + self.assertContains(response, '0 people found this answer useful of 1') + + def test_kb_category_iframe(self): + cat_url = reverse('helpdesk:kb_category', args=("test_cat",)) + "?kbitem=1;submitter_email=foo@bar.cz;title=lol;" + response = self.client.get(cat_url) + # Assert that query params are passed on to ticket submit form + self.assertContains(response, "'/helpdesk/tickets/submit/?queue=1;_readonly_fields_=queue;kbitem=1;submitter_email=foo%40bar.cz&title=lol") diff --git a/helpdesk/tests/test_per_queue_staff_permission.py b/helpdesk/tests/test_per_queue_staff_permission.py index b70d7816..cb6f1496 100644 --- a/helpdesk/tests/test_per_queue_staff_permission.py +++ b/helpdesk/tests/test_per_queue_staff_permission.py @@ -6,7 +6,7 @@ from django.test.client import Client from helpdesk.models import Queue, Ticket from helpdesk import settings -from helpdesk.query import get_query +from helpdesk.query import __Query__ from helpdesk.user import HelpdeskUser @@ -166,7 +166,7 @@ class PerQueueStaffMembershipTestCase(TestCase): for identifier in self.IDENTIFIERS: self.client.login(username='User_%d' % identifier, password=str(identifier)) response = self.client.get(reverse('helpdesk:list')) - tickets = get_query(response.context['urlsafe_query'], HelpdeskUser(self.identifier_users[identifier])) + tickets = __Query__(HelpdeskUser(self.identifier_users[identifier]), base64query=response.context['urlsafe_query']).get() self.assertEqual( len(tickets), identifier * 2, @@ -186,7 +186,7 @@ class PerQueueStaffMembershipTestCase(TestCase): # Superuser self.client.login(username='superuser', password='superuser') response = self.client.get(reverse('helpdesk:list')) - tickets = get_query(response.context['urlsafe_query'], HelpdeskUser(self.superuser)) + tickets = __Query__(HelpdeskUser(self.superuser), base64query=response.context['urlsafe_query']).get() self.assertEqual( len(tickets), 6, diff --git a/helpdesk/tests/test_ticket_submission.py b/helpdesk/tests/test_ticket_submission.py index 547cb6cc..41efcca3 100644 --- a/helpdesk/tests/test_ticket_submission.py +++ b/helpdesk/tests/test_ticket_submission.py @@ -2,7 +2,7 @@ import email import uuid -from helpdesk.models import Queue, CustomField, FollowUp, Ticket, TicketCC +from helpdesk.models import Queue, CustomField, FollowUp, Ticket, TicketCC, KBCategory, KBItem from django.test import TestCase from django.core import mail from django.core.exceptions import ObjectDoesNotExist @@ -11,6 +11,7 @@ from django.test.client import Client from django.urls import reverse from helpdesk.email import object_from_message, create_ticket_cc +from helpdesk.tests.helpers import print_response from urllib.parse import urlparse @@ -139,6 +140,37 @@ class TicketBasicsTestCase(TestCase): # Ensure only two e-mails were sent - submitter & updated. self.assertEqual(email_count + 2, len(mail.outbox)) + def test_create_ticket_public_no_loopback(self): + """ + Don't send emails to the queue's own inbox. It'll create a loop. + """ + email_count = len(mail.outbox) + + self.queue_public.email_address = "queue@example.com" + self.queue_public.save() + + post_data = { + 'title': 'Test ticket title', + 'queue': self.queue_public.id, + 'submitter_email': 'queue@example.com', + 'body': 'Test ticket body', + 'priority': 3, + } + + response = self.client.post(reverse('helpdesk:home'), post_data, follow=True) + last_redirect = response.redirect_chain[-1] + last_redirect_url = last_redirect[0] + # last_redirect_status = last_redirect[1] + + # Ensure we landed on the "View" page. + # Django 1.9 compatible way of testing this + # https://docs.djangoproject.com/en/1.9/releases/1.9/#http-redirects-no-longer-forced-to-absolute-uris + urlparts = urlparse(last_redirect_url) + self.assertEqual(urlparts.path, reverse('helpdesk:public_view')) + + # Ensure submitter, new-queue + update-queue were all emailed. + self.assertEqual(email_count + 2, len(mail.outbox)) + class EmailInteractionsTestCase(TestCase): fixtures = ['emailtemplate.json'] @@ -976,3 +1008,24 @@ class EmailInteractionsTestCase(TestCase): # public_update_queue: +1 expected_email_count += 1 + 2 + 1 self.assertEqual(expected_email_count, len(mail.outbox)) + + def test_ticket_field_autofill(self): + cat = KBCategory.objects.create( + title="Test Cat", + slug="test_cat", + description="This is a test category", + queue=self.queue_public, + ) + cat.save() + self.kbitem1 = KBItem.objects.create( + category=cat, + title="KBItem 1", + question="What?", + answer="A KB Item", + ) + self.kbitem1.save() + cat_url = reverse('helpdesk:submit') + "?kbitem=1;submitter_email=foo@bar.cz;title=lol;" + response = self.client.get(cat_url) + self.assertContains(response, '') + self.assertContains(response, '') + self.assertContains(response, '') diff --git a/helpdesk/urls.py b/helpdesk/urls.py index d5acabd5..3ad3216b 100644 --- a/helpdesk/urls.py +++ b/helpdesk/urls.py @@ -151,6 +151,11 @@ urlpatterns = [ url(r'^datatables_ticket_list/(?P{})$'.format(base64_pattern), staff.datatables_ticket_list, name="datatables_ticket_list"), + + url(r'^timeline_ticket_list/(?P{})$'.format(base64_pattern), + staff.timeline_ticket_list, + name="timeline_ticket_list"), + ] urlpatterns += [ @@ -162,6 +167,14 @@ urlpatterns += [ public.create_ticket, name='submit'), + url(r'^tickets/submit_iframe/$', + public.CreateTicketIframeView.as_view(), + name='submit_iframe'), + + url(r'^tickets/success_iframe/$', # Ticket was submitted successfully + public.SuccessIframeView.as_view(), + name='success_iframe'), + url(r'^view/$', public.view_ticket, name='public_view'), @@ -223,17 +236,17 @@ if helpdesk_settings.HELPDESK_KB_ENABLED: kb.index, name='kb_index'), - url(r'^kb/(?P[0-9]+)/$', - kb.item, - name='kb_item'), + url(r'^kb/(?P[A-Za-z0-9_-]+)/$', + kb.category, + name='kb_category'), url(r'^kb/(?P[0-9]+)/vote/$', kb.vote, name='kb_vote'), - url(r'^kb/(?P[A-Za-z0-9_-]+)/$', - kb.category, - name='kb_category'), + url(r'^kb_iframe/(?P[A-Za-z0-9_-]+)/$', + kb.category_iframe, + name='kb_category_iframe'), ] urlpatterns += [ diff --git a/helpdesk/views/abstract_views.py b/helpdesk/views/abstract_views.py new file mode 100644 index 00000000..05244ec7 --- /dev/null +++ b/helpdesk/views/abstract_views.py @@ -0,0 +1,36 @@ +from django.views.generic.edit import FormView + +from helpdesk.models import CustomField, KBItem, Queue + + +class AbstractCreateTicketMixin(): + def get_initial(self): + initial_data = {} + request = self.request + try: + initial_data['queue'] = Queue.objects.get(slug=request.GET.get('queue', None)).id + except Queue.DoesNotExist: + pass + if request.user.is_authenticated and request.user.usersettings_helpdesk.use_email_as_submitter and request.user.email: + initial_data['submitter_email'] = request.user.email + + query_param_fields = ['submitter_email', 'title', 'body', 'queue', 'kbitem'] + custom_fields = ["custom_%s" % f.name for f in CustomField.objects.filter(staff_only=False)] + query_param_fields += custom_fields + for qpf in query_param_fields: + initial_data[qpf] = request.GET.get(qpf, initial_data.get(qpf, "")) + + return initial_data + + def get_form_kwargs(self, *args, **kwargs): + kwargs = super().get_form_kwargs(*args, **kwargs) + kbitem = self.request.GET.get( + 'kbitem', + self.request.POST.get('kbitem', None), + ) + if kbitem: + try: + kwargs['kbcategory'] = KBItem.objects.get(pk=int(kbitem)).category + except (ValueError, KBItem.DoesNotExist): + pass + return kwargs diff --git a/helpdesk/views/kb.py b/helpdesk/views/kb.py index 65283c6e..a5d592a7 100644 --- a/helpdesk/views/kb.py +++ b/helpdesk/views/kb.py @@ -10,6 +10,7 @@ views/kb.py - Public-facing knowledgebase views. The knowledgebase is a from django.http import HttpResponseRedirect from django.shortcuts import render, get_object_or_404 +from django.views.decorators.clickjacking import xframe_options_exempt from helpdesk import settings as helpdesk_settings from helpdesk.models import KBCategory, KBItem @@ -24,34 +25,57 @@ def index(request): }) -def category(request, slug): +def category(request, slug, iframe=False): category = get_object_or_404(KBCategory, slug__iexact=slug) items = category.kbitem_set.all() - return render(request, 'helpdesk/kb_category.html', { + selected_item = request.GET.get('kbitem', None) + try: + selected_item = int(selected_item) + except TypeError: + pass + qparams = request.GET.copy() + try: + del qparams['kbitem'] + except KeyError: + pass + template = 'helpdesk/kb_category.html' + if iframe: + template = 'helpdesk/kb_category_iframe.html' + staff = request.user.is_authenticated and request.user.is_staff + return render(request, template, { 'category': category, 'items': items, + 'selected_item': selected_item, + 'query_param_string': qparams.urlencode(), 'helpdesk_settings': helpdesk_settings, + 'iframe': iframe, + 'staff': staff, }) -def item(request, item): - item = get_object_or_404(KBItem, pk=item) - return render(request, 'helpdesk/kb_item.html', { - 'category': item.category, - 'item': item, - 'helpdesk_settings': helpdesk_settings, - }) +@xframe_options_exempt +def category_iframe(request, slug): + return category(request, slug, iframe=True) def vote(request, item): item = get_object_or_404(KBItem, pk=item) vote = request.GET.get('vote', None) - if vote in ('up', 'down'): - if request.user not in item.voted_by: - + if vote == 'up': + if not item.voted_by.filter(pk=request.user.pk): item.votes += 1 - if vote == 'up': - item.recommendations += 1 - item.save() - + item.voted_by.add(request.user.pk) + item.recommendations += 1 + if item.downvoted_by.filter(pk=request.user.pk): + item.votes -= 1 + item.downvoted_by.remove(request.user.pk) + if vote == 'down': + if not item.downvoted_by.filter(pk=request.user.pk): + item.votes += 1 + item.downvoted_by.add(request.user.pk) + item.recommendations -= 1 + if item.voted_by.filter(pk=request.user.pk): + item.votes -= 1 + item.voted_by.remove(request.user.pk) + item.save() return HttpResponseRedirect(item.get_absolute_url()) diff --git a/helpdesk/views/public.py b/helpdesk/views/public.py index 94960e58..8a2846fb 100644 --- a/helpdesk/views/public.py +++ b/helpdesk/views/public.py @@ -7,26 +7,24 @@ views/public.py - All public facing views, eg non-staff (no authentication required) views. """ from django.core.exceptions import ObjectDoesNotExist, PermissionDenied -try: - # Django 2.0+ - from django.urls import reverse -except ImportError: - # Django < 2 - from django.core.urlresolvers import reverse +from django.urls import reverse from django.http import HttpResponseRedirect, HttpResponse from django.shortcuts import render from django.utils.http import urlquote from django.utils.translation import ugettext as _ from django.conf import settings +from django.views.decorators.clickjacking import xframe_options_exempt +from django.views.decorators.csrf import csrf_exempt from django.views.generic.base import TemplateView from django.views.generic.edit import FormView from helpdesk import settings as helpdesk_settings from helpdesk.decorators import protect_view, is_helpdesk_staff import helpdesk.views.staff as staff +import helpdesk.views.abstract_views as abstract_views from helpdesk.forms import PublicTicketForm from helpdesk.lib import text_is_spam -from helpdesk.models import Ticket, Queue, UserSettings, KBCategory +from helpdesk.models import CustomField, Ticket, Queue, UserSettings, KBCategory, KBItem def create_ticket(request, *args, **kwargs): @@ -36,8 +34,7 @@ def create_ticket(request, *args, **kwargs): return CreateTicketView.as_view()(request, *args, **kwargs) -class CreateTicketView(FormView): - template_name = 'helpdesk/public_create_ticket.html' +class BaseCreateTicketView(abstract_views.AbstractCreateTicketMixin, FormView): form_class = PublicTicketForm def dispatch(self, *args, **kwargs): @@ -57,42 +54,29 @@ class CreateTicketView(FormView): return HttpResponseRedirect(reverse('helpdesk:dashboard')) return super().dispatch(*args, **kwargs) - def get_context_data(self, **kwargs): - context = super().get_context_data(**kwargs) - context['kb_categories'] = KBCategory.objects.all() - return context - def get_initial(self): request = self.request - initial_data = {} - try: - queue = Queue.objects.get(slug=request.GET.get('queue', None)) - except Queue.DoesNotExist: - queue = None + initial_data = super().get_initial() # add pre-defined data for public ticket if hasattr(settings, 'HELPDESK_PUBLIC_TICKET_QUEUE'): # get the requested queue; return an error if queue not found try: - queue = Queue.objects.get(slug=settings.HELPDESK_PUBLIC_TICKET_QUEUE) + initial_data['queue'] = Queue.objects.get(slug=settings.HELPDESK_PUBLIC_TICKET_QUEUE).id except Queue.DoesNotExist: return HttpResponse(status=500) if hasattr(settings, 'HELPDESK_PUBLIC_TICKET_PRIORITY'): initial_data['priority'] = settings.HELPDESK_PUBLIC_TICKET_PRIORITY if hasattr(settings, 'HELPDESK_PUBLIC_TICKET_DUE_DATE'): initial_data['due_date'] = settings.HELPDESK_PUBLIC_TICKET_DUE_DATE - - if queue: - initial_data['queue'] = queue.id - - if request.user.is_authenticated and request.user.email: - initial_data['submitter_email'] = request.user.email - - query_param_fields = ['submitter_email', 'title', 'body'] - for qpf in query_param_fields: - initial_data[qpf] = request.GET.get(qpf, initial_data.get(qpf, "")) return initial_data + def get_form_kwargs(self, *args, **kwargs): + kwargs = super().get_form_kwargs(*args, **kwargs) + kwargs['hidden_fields'] = self.request.GET.get('_hide_fields_', '').split(',') + kwargs['readonly_fields'] = self.request.GET.get('_readonly_fields_', '').split(',') + return kwargs + def form_valid(self, form): request = self.request if text_is_spam(form.cleaned_data['body'], request): @@ -115,9 +99,39 @@ class CreateTicketView(FormView): request = self.request +class CreateTicketIframeView(BaseCreateTicketView): + template_name = 'helpdesk/public_create_ticket_iframe.html' + + @csrf_exempt + @xframe_options_exempt + def dispatch(self, *args, **kwargs): + return super().dispatch(*args, **kwargs) + + def form_valid(self, form): + if super().form_valid(form).status_code == 302: + return HttpResponseRedirect(reverse('helpdesk:success_iframe')) + + +class SuccessIframeView(TemplateView): + template_name = 'helpdesk/success_iframe.html' + + @xframe_options_exempt + def dispatch(self, *args, **kwargs): + return super().dispatch(*args, **kwargs) + + +class CreateTicketView(BaseCreateTicketView): + template_name = 'helpdesk/public_create_ticket.html' + + class Homepage(CreateTicketView): template_name = 'helpdesk/public_homepage.html' + def get_context_data(self, **kwargs): + context = super().get_context_data(**kwargs) + context['kb_categories'] = KBCategory.objects.all() + return context + def search_for_ticket(request, error_message=None): if hasattr(settings, 'HELPDESK_VIEW_A_TICKET_PUBLIC') and settings.HELPDESK_VIEW_A_TICKET_PUBLIC: diff --git a/helpdesk/views/staff.py b/helpdesk/views/staff.py index 2d96208d..0ea2f481 100644 --- a/helpdesk/views/staff.py +++ b/helpdesk/views/staff.py @@ -27,18 +27,14 @@ from django.utils import timezone from django.views.generic.edit import FormView, UpdateView from helpdesk.query import ( + get_query_class, query_to_dict, - get_query, - apply_query, - query_tickets_by_args, query_to_base64, query_from_base64, ) from helpdesk.user import HelpdeskUser -from helpdesk.serializers import DatatablesTicketSerializer - from helpdesk.decorators import ( helpdesk_staff_member_required, helpdesk_superuser_required, is_helpdesk_staff @@ -56,9 +52,10 @@ from helpdesk.lib import ( ) from helpdesk.models import ( Ticket, Queue, FollowUp, TicketChange, PreSetReply, FollowUpAttachment, SavedSearch, - IgnoreEmail, TicketCC, TicketDependency, UserSettings, + IgnoreEmail, TicketCC, TicketDependency, UserSettings, KBItem, ) from helpdesk import settings as helpdesk_settings +import helpdesk.views.abstract_views as abstract_views from helpdesk.views.permissions import MustBeStaffMixin from ..lib import format_time_spent @@ -71,6 +68,7 @@ import re User = get_user_model() +Query = get_query_class() if helpdesk_settings.HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE: # treat 'normal' users like 'staff' @@ -805,7 +803,9 @@ def ticket_list(request): 'search_string': '', } default_query_params = { - 'filtering': {'status__in': [1, 2, 3]}, + 'filtering': { + 'status__in': [1, 2, 3], + }, 'sorting': 'created', 'search_string': '', 'sortreverse': False, @@ -852,7 +852,7 @@ def ticket_list(request): if saved_query: pass - elif not {'queue', 'assigned_to', 'status', 'q', 'sort', 'sortreverse'}.intersection(request.GET): + elif not {'queue', 'assigned_to', 'status', 'q', 'sort', 'sortreverse', 'kbitem'}.intersection(request.GET): # Fall-back if no querying is being done all_queues = Queue.objects.all() query_params = deepcopy(default_query_params) @@ -861,6 +861,7 @@ def ticket_list(request): ('queue', 'queue__id__in'), ('assigned_to', 'assigned_to__id__in'), ('status', 'status__in'), + ('kbitem', 'kbitem__in'), ] for param, filter_command in filter_in_params: @@ -887,7 +888,7 @@ def ticket_list(request): # SORTING sort = request.GET.get('sort', None) - if sort not in ('status', 'assigned_to', 'created', 'title', 'queue', 'priority'): + if sort not in ('status', 'assigned_to', 'created', 'title', 'queue', 'priority', 'kbitem'): sort = 'created' query_params['sorting'] = sort @@ -896,7 +897,7 @@ def ticket_list(request): urlsafe_query = query_to_base64(query_params) - get_query(urlsafe_query, huser) + Query(huser, base64query=urlsafe_query).refresh_query() user_saved_queries = SavedSearch.objects.filter(Q(user=request.user) | Q(shared__exact=True)) @@ -910,12 +911,15 @@ def ticket_list(request): '' 'Django Documentation on string matching in SQLite.') + kbitem_choices = [(item.pk, item.title) for item in KBItem.objects.all()] + return render(request, 'helpdesk/ticket_list.html', dict( context, default_tickets_per_page=request.user.usersettings_helpdesk.tickets_per_page, user_choices=User.objects.filter(is_active=True, is_staff=True), queue_choices=huser.get_queues(), status_choices=Ticket.STATUS_CHOICES, + kbitem_choices=kbitem_choices, urlsafe_query=urlsafe_query, user_saved_queries=user_saved_queries, query_params=query_params, @@ -964,17 +968,18 @@ def datatables_ticket_list(request, query): on the table. query_tickets_by_args is at lib.py, DatatablesTicketSerializer is in serializers.py. The serializers and this view use django-rest_framework methods """ - objects = get_query(query, HelpdeskUser(request.user)) - model_object = query_tickets_by_args(objects, '-date_created', **request.query_params) - serializer = DatatablesTicketSerializer(model_object['items'], many=True) - result = dict() - result['data'] = serializer.data - result['draw'] = model_object['draw'] - result['recordsTotal'] = model_object['total'] - result['recordsFiltered'] = model_object['count'] + query = Query(HelpdeskUser(request.user), base64query=query) + result = query.get_datatables_context(**request.query_params) return (JsonResponse(result, status=status.HTTP_200_OK)) +@helpdesk_staff_member_required +@api_view(['GET']) +def timeline_ticket_list(request, query): + query = Query(HelpdeskUser(request.user), base64query=query) + return (JsonResponse(query.get_timeline_context(), status=status.HTTP_200_OK)) + + @helpdesk_staff_member_required def edit_ticket(request, ticket_id): ticket = get_object_or_404(Ticket, id=ticket_id) @@ -994,17 +999,12 @@ def edit_ticket(request, ticket_id): edit_ticket = staff_member_required(edit_ticket) -class CreateTicketView(MustBeStaffMixin, FormView): +class CreateTicketView(MustBeStaffMixin, abstract_views.AbstractCreateTicketMixin, FormView): template_name = 'helpdesk/create_ticket.html' form_class = TicketForm def get_initial(self): - initial_data = {} - request = self.request - if request.user.usersettings_helpdesk.use_email_as_submitter and request.user.email: - initial_data['submitter_email'] = request.user.email - if 'queue' in request.GET: - initial_data['queue'] = request.GET['queue'] + initial_data = super().get_initial() return initial_data def get_form_kwargs(self):