holm/django-helpdeskmig
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Code Issues Packages Projects Releases Wiki Activity

* Added support for e-maling a queue "CC" address (two options here, one for new tickets only, one for all queue activity)

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* Added support for e-mailing submitter when a ticket is closed
* Added facility to e-mail owner when someone else acts on their ticket
This commit is contained in:
Ross Poulton
2008-01-21 01:02:12 +00:00
parent 041272ce1b
commit 6ef420427d
23 changed files with 309 additions and 1 deletions
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16
forms.py
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@ -97,10 +97,19 @@ class TicketForm(forms.Form):
'queue': q,
}
from helpdesk.lib import send_multipart_mail
if t.submitter_email:
from helpdesk.lib import send_multipart_mail
send_multipart_mail('helpdesk/emails/submitter_newticket', context, '%s %s' % (t.ticket, t.title), t.submitter_email, q.from_address)
if t.assigned_to != user:
send_multipart_mail('helpdesk/emails/owner_assigned', context, '%s %s (Opened)' % (t.ticket, t.title), t.assigned_to.email, q.from_address)
if q.new_ticket_cc:
send_multipart_mail('helpdesk/emails/cc_newticket', context, '%s %s (Opened)' % (t.ticket, t.title), q.updated_ticket_cc, q.from_address)
elif q.updated_ticket_cc and q.updated_ticket_cc != q.new_ticket_cc:
send_multipart_mail('helpdesk/emails/cc_newticket', context, '%s %s (Opened)' % (t.ticket, t.title), q.updated_ticket_cc, q.from_address)
return t
class PublicTicketForm(forms.Form):
@ -159,4 +168,9 @@ class PublicTicketForm(forms.Form):
from helpdesk.lib import send_multipart_mail
send_multipart_mail('helpdesk/emails/submitter_newticket', context, '%s %s' % (t.ticket, t.title), t.submitter_email, q.from_address)
if q.new_ticket_cc:
send_multipart_mail('helpdesk/emails/cc_newticket', context, '%s %s (Opened)' % (t.ticket, t.title), q.updated_ticket_cc, q.from_address)
elif q.updated_ticket_cc and q.updated_ticket_cc != q.new_ticket_cc:
send_multipart_mail('helpdesk/emails/cc_newticket', context, '%s %s (Opened)' % (t.ticket, t.title), q.updated_ticket_cc, q.from_address)
return t