mirror of
https://gitea.mueller.network/extern/django-helpdesk.git
synced 2024-12-27 09:08:53 +01:00
separate dashboard elements for easier customisation
This commit is contained in:
Stefano Brentegani
parent
cfd0ca3b7d
commit
78103c345b
@ -32,6 +32,7 @@ Bootstrap overrides
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.row_tablehead, table.table caption {background-color: #dbd5d9;}
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table.table caption {height: 2em; line-height: 2em; font-weight: bold;}
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table.ticket-stats caption {color: #fbff00; font-style: italic;}
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table.ticket-stats tbody th, table.ticket-stats tbody tr {padding-left: 20px}
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.errorlist {list-style: none;}
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.errorlist {padding: 0;}
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@ -7,131 +7,24 @@
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<p>{% trans "Welcome to your Helpdesk Dashboard! From here you can quickly see tickets submitted by you, tickets you are working on, and those tickets that have no owner." %}</p>
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</div>
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<table class="table table-hover table-bordered table-striped">
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<caption>{% trans "Helpdesk Summary" %}</caption>
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<thead>
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<tr><th>{% trans "Queue" %}</th><th>{% trans "Open" %}</th><th>{% trans "Resolved" %}</th><th>{% trans "Closed" %}</th></tr>
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</thead>
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<tbody>
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{% for queue in dash_tickets %}
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<tr>
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<th><a href='{% url 'helpdesk_list' %}?queue={{ queue.queue }}&status=1&status=2'>{{ queue.name }}</a></th>
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<td align="center">{% if queue.open %}<a href='{% url 'helpdesk_list' %}?queue={{ queue.queue }}&status=1&status=2'>{% endif %}{{ queue.open }}{% if queue.open %}</a>{% endif %}</td>
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<td align="center">{% if queue.resolved %}<a href='{% url 'helpdesk_list' %}?queue={{ queue.queue }}&status=3'>{% endif %}{{ queue.resolved }}{% if queue.resolved %}</a>{% endif %}</td>
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<td align="center">{% if queue.closed %}<a href='{% url 'helpdesk_list' %}?queue={{ queue.queue }}&status=4'>{% endif %}{{ queue.closed }}{% if queue.closed %}</a>{% endif %}</td>
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</tr>
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{% endfor %}
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</tbody>
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</table>
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<br style='clear: both;' />
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<table class="table table-hover table-bordered table-striped ticket-stats">
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<caption>{% trans "Current Ticket Stats" %}</caption>
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<thead>
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<tr><td colspan='2'>- {% trans "Average number of days until ticket is closed (all tickets): " %}<strong style="color: red;">{{ basic_ticket_stats.average_nbr_days_until_ticket_closed }}</strong>.</td></tr>
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<tr><td colspan='2'>- {% trans "Average number of days until ticket is closed (tickets opened in last 60 days): " %}<strong style="color: red;">{{ basic_ticket_stats.average_nbr_days_until_ticket_closed_last_60_days }}</strong>.
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{% trans "Click" %} <strong><a href="{% url 'helpdesk_report_index' %}daysuntilticketclosedbymonth">here</a></strong> {% trans "for detailed average by month." %} </td></tr>
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<tr><td colspan='2'>- {% trans "Distribution of open tickets, grouped by time period:" %}</td></tr>
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<tr><th>{% trans "Days since opened" %}</th><th>{% trans "Number of open tickets" %}</th></tr>
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</thead>
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<tbody>
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{% for entry in basic_ticket_stats.open_ticket_stats %}
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<tr>
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<th style="padding-left: 20px;">{{ entry.0 }}</th>
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<td style="padding-left: 20px;"><span style="color: {{ entry.2 }};">{% if entry.1 > 0 %}<a href="{% url 'helpdesk_list' %}?{{ entry.3 }}">{{ entry.1 }}</a>{% else %}{{ entry.1 }}{% endif %}</span></td>
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</tr>
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{% endfor %}
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</tbody>
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</table>
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{% include 'helpdesk/include/summary.html' %}
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{% include 'helpdesk/include/stats.html' %}
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{% if all_tickets_reported_by_current_user %}
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<table class="table table-hover table-bordered table-striped">
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<caption>{% trans "All Tickets submitted by you" %}</caption>
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<thead>
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<tr><th>#</th><th>{% trans "Pr" %}</th><th>{% trans "Title" %}</th><th>{% trans "Queue" %}</th><th>{% trans "Status" %}</th><th>{% trans "Last Update" %}</th></tr>
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</thead>
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<tbody>
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{% for ticket in all_tickets_reported_by_current_user %}
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<tr>
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<th><a href='{{ ticket.get_absolute_url }}'>{{ ticket.ticket }}</a></th>
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<td>{{ ticket.get_priority_span }}</td>
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<th><a href='{{ ticket.get_absolute_url }}'>{{ ticket.title }}</a></th>
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<td>{{ ticket.queue }}</td>
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<td>{{ ticket.get_status }}</td>
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<td><span title='{{ ticket.modified|date:"r" }}'>{{ ticket.modified|naturaltime }}</span></td>
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</tr>
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{% endfor %}
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</tbody>
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</table>
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{% trans "All Tickets submitted by you" as ticket_list_caption %}
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{% include 'helpdesk/include/tickets.html' with ticket_list=all_tickets_reported_by_current_user ticket_list_empty_message="" %}
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{% endif %}
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<table class="table table-hover table-bordered table-striped">
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<caption>{% trans "Open Tickets assigned to you (you are working on this ticket)" %}</caption>
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<thead>
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<tr><th>#</th><th>{% trans "Pr" %}</th><th>{% trans "Title" %}</th><th>{% trans "Queue" %}</th><th>{% trans "Status" %}</th><th>{% trans "Last Update" %}</th></tr>
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</thead>
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<tbody>
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{% for ticket in user_tickets %}
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<tr>
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<th><a href='{{ ticket.get_absolute_url }}'>{{ ticket.ticket }}</a></th>
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<td>{{ ticket.get_priority_span }}</td>
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<th><a href='{{ ticket.get_absolute_url }}'>{{ ticket.title }}</a></th>
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<td>{{ ticket.queue }}</td>
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<td>{{ ticket.get_status }}</td>
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<td><span title='{{ ticket.modified|date:"r" }}'>{{ ticket.modified|naturaltime }}</span></td>
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</tr>
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{% empty %}
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<tr><td colspan='6'>{% trans "You have no tickets assigned to you." %}</td></tr>
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{% endfor %}
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</tbody>
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</table>
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<table class="table table-hover table-bordered table-striped">
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<caption>{% trans "Unassigned Tickets" %} {% trans "(pick up a ticket if you start to work on it)" %}</caption>
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<thead>
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<tr><th>#</th><th>{% trans "Pr" %}</th><th>{% trans "Title" %}</th><th>{% trans "Queue" %}</th><th>{% trans "Created" %}</th><th> </th></tr>
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</thead>
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<tbody>
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{% for ticket in unassigned_tickets %}
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<tr>
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<th><a href='{{ ticket.get_absolute_url }}'>{{ ticket.ticket }}</a></th>
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<td>{{ ticket.get_priority_span }}</td>
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<th><a href='{{ ticket.get_absolute_url }}'>{{ ticket.title }}</a></th>
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<td>{{ ticket.queue }}</td>
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<td><span title='{{ ticket.created|date:"r" }}'>{{ ticket.created|naturaltime }}</span></td>
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<th><a href='{{ ticket.get_absolute_url }}?take'><span class='button button_take'>{% trans "Take" %}</span></a> | <a href='{% url 'helpdesk_delete' ticket.id %}'><span class='button button_delete'>{% trans "Delete" %}</span></a></th>
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</tr>
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{% empty %}
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<tr><td colspan='6'>{% trans "There are no unassigned tickets." %}</td></tr>
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{% endfor %}
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</tbody>
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</table>
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{% trans "Open Tickets assigned to you (you are working on this ticket)" as ticket_list_caption %}
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{% trans "You have no tickets assigned to you." as no_assigned_tickets %}
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{% include 'helpdesk/include/tickets.html' with ticket_list=user_tickets ticket_list_empty_message=no_assigned_tickets %}
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{% include 'helpdesk/include/unassigned.html' %}
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{% if user_tickets_closed_resolved %}
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<table class="table table-hover table-bordered table-striped">
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<caption>{% trans "Closed & resolved Tickets you used to work on" %}</caption>
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<thead>
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<tr><th>#</th><th>{% trans "Pr" %}</th><th>{% trans "Title" %}</th><th>{% trans "Queue" %}</th><th>{% trans "Status" %}</th><th>{% trans "Last Update" %}</th></tr>
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</thead>
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<tbody>
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{% for ticket in user_tickets_closed_resolved %}
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<tr>
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<th><a href='{{ ticket.get_absolute_url }}'>{{ ticket.ticket }}</a></th>
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<td>{{ ticket.get_priority_span }}</td>
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<th><a href='{{ ticket.get_absolute_url }}'>{{ ticket.title }}</a></th>
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<td>{{ ticket.queue }}</td>
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<td>{{ ticket.get_status }}</td>
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<td><span title='{{ ticket.modified|date:"r" }}'>{{ ticket.modified|naturaltime }}</span></td>
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</tr>
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{% endfor %}
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</tbody>
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</table>
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{% trans "Closed & resolved Tickets you used to work on" as ticket_list_caption %}
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{% include 'helpdesk/include/tickets.html' with ticket_list=user_tickets_closed_resolved ticket_list_empty_message="" %}
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{% endif %}
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{% endblock %}
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19
helpdesk/templates/helpdesk/include/stats.html
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19
helpdesk/templates/helpdesk/include/stats.html
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{% load i18n %}
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<table class="table table-hover table-bordered table-striped ticket-stats">
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<caption>{% trans "Current Ticket Stats" %}</caption>
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<thead>
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<tr><td colspan='2'>- {% trans "Average number of days until ticket is closed (all tickets): " %}<strong style="color: red;">{{ basic_ticket_stats.average_nbr_days_until_ticket_closed }}</strong>.</td></tr>
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<tr><td colspan='2'>- {% trans "Average number of days until ticket is closed (tickets opened in last 60 days): " %}<strong style="color: red;">{{ basic_ticket_stats.average_nbr_days_until_ticket_closed_last_60_days }}</strong>.
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{% trans "Click" %} <strong><a href="{% url 'helpdesk_report_index' %}daysuntilticketclosedbymonth">here</a></strong> {% trans "for detailed average by month." %} </td></tr>
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<tr><td colspan='2'>- {% trans "Distribution of open tickets, grouped by time period:" %}</td></tr>
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<tr><th>{% trans "Days since opened" %}</th><th>{% trans "Number of open tickets" %}</th></tr>
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</thead>
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<tbody>
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{% for entry in basic_ticket_stats.open_ticket_stats %}
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<tr>
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<th>{{ entry.0 }}</th>
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<td><span style="color: {{ entry.2 }};">{% if entry.1 > 0 %}<a href="{% url 'helpdesk_list' %}?{{ entry.3 }}">{{ entry.1 }}</a>{% else %}{{ entry.1 }}{% endif %}</span></td>
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</tr>
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{% endfor %}
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</tbody>
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</table>
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17
helpdesk/templates/helpdesk/include/summary.html
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17
helpdesk/templates/helpdesk/include/summary.html
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{% load i18n %}
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<table class="table table-hover table-bordered table-striped">
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<caption>{% trans "Helpdesk Summary" %}</caption>
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<thead>
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<tr><th>{% trans "Queue" %}</th><th>{% trans "Open" %}</th><th>{% trans "Resolved" %}</th><th>{% trans "Closed" %}</th></tr>
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</thead>
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<tbody>
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{% for queue in dash_tickets %}
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<tr>{% url 'helpdesk_list' as hdlist %}
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<th><a href='{{ hdlist }}?queue={{ queue.queue }}&status=1&status=2'>{{ queue.name }}</a></th>
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<td align="center">{% if queue.open %}<a href='{{ hdlist }}?queue={{ queue.queue }}&status=1&status=2'>{% endif %}{{ queue.open }}{% if queue.open %}</a>{% endif %}</td>
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<td align="center">{% if queue.resolved %}<a href='{{ hdlist }}?queue={{ queue.queue }}&status=3'>{% endif %}{{ queue.resolved }}{% if queue.resolved %}</a>{% endif %}</td>
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<td align="center">{% if queue.closed %}<a href='{{ hdlist }}?queue={{ queue.queue }}&status=4'>{% endif %}{{ queue.closed }}{% if queue.closed %}</a>{% endif %}</td>
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</tr>
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{% endfor %}
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</tbody>
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</table>
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21
helpdesk/templates/helpdesk/include/tickets.html
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21
helpdesk/templates/helpdesk/include/tickets.html
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{% load i18n %}
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<table class="table table-hover table-bordered table-striped">{% if ticket_list_caption %}
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<caption>{{ ticket_list_caption }}</caption>{% endif %}
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<thead>
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<tr><th>#</th><th>{% trans "Pr" %}</th><th>{% trans "Title" %}</th><th>{% trans "Queue" %}</th><th>{% trans "Status" %}</th><th>{% trans "Last Update" %}</th></tr>
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</thead>
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<tbody>
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{% for ticket in ticket_list %}
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<tr>
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<th><a href='{{ ticket.get_absolute_url }}'>{{ ticket.ticket }}</a></th>
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<td>{{ ticket.get_priority_span }}</td>
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<th><a href='{{ ticket.get_absolute_url }}'>{{ ticket.title }}</a></th>
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<td>{{ ticket.queue }}</td>
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<td>{{ ticket.get_status }}</td>
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<td><span title='{{ ticket.modified|date:"r" }}'>{{ ticket.modified|naturaltime }}</span></td>
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</tr>
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{% empty %}{% if ticket_list_empty_message %}
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<tr><td colspan='6'>{{ ticket_list_empty_message }}</td></tr>
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{% endif %}{% endfor %}
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</tbody>
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</table>
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21
helpdesk/templates/helpdesk/include/unassigned.html
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21
helpdesk/templates/helpdesk/include/unassigned.html
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{% load i18n %}
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<table class="table table-hover table-bordered table-striped">
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<caption>{% trans "Unassigned Tickets" %} {% trans "(pick up a ticket if you start to work on it)" %}</caption>
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<thead>
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<tr><th>#</th><th>{% trans "Pr" %}</th><th>{% trans "Title" %}</th><th>{% trans "Queue" %}</th><th>{% trans "Created" %}</th><th> </th></tr>
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</thead>
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<tbody>
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{% for ticket in unassigned_tickets %}
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<tr>
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<th><a href='{{ ticket.get_absolute_url }}'>{{ ticket.ticket }}</a></th>
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<td>{{ ticket.get_priority_span }}</td>
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<th><a href='{{ ticket.get_absolute_url }}'>{{ ticket.title }}</a></th>
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<td>{{ ticket.queue }}</td>
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<td><span title='{{ ticket.created|date:"r" }}'>{{ ticket.created|naturaltime }}</span></td>
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<th><a href='{{ ticket.get_absolute_url }}?take'><span class='button button_take'>{% trans "Take" %}</span></a> | <a href='{% url 'helpdesk_delete' ticket.id %}'><span class='button button_delete'>{% trans "Delete" %}</span></a></th>
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</tr>
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{% empty %}
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<tr><td colspan='6'>{% trans "There are no unassigned tickets." %}</td></tr>
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{% endfor %}
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</tbody>
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</table>
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