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Enhance documentation for get_email command
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@ -22,6 +22,13 @@ Before django-helpdesk will be much use, you need to do some basic configuration
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If you wish to use `celery` instead of cron, you must add 'django_celery_beat' to `INSTALLED_APPS` and add a periodic celery task through the Django admin.
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You will need to create a support queue, and associated login/host values, in the Django admin interface, in order for mail to be picked-up from the mail server and placed in the tickets table of your database. The values in the settings file alone, will not create the necessary values to trigger the get_email function.
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DEBUGGING EMAIL EXTRACTION
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==========================
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You can run the management command manually from the command line with additional commands options:
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**debug_to_stdout** - set this when manually running the command from a terminal so that additional debugging about which queues are being processed is written to stdout (console by default)
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For example:
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**/path/to/helpdesksite/manage.py get_email --debug_to_stdout**
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4. If you wish to automatically escalate tickets based on their age, set up a cronjob to run the escalation command on a regular basis::
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