diff --git a/helpdesk/management/commands/get_email.py b/helpdesk/management/commands/get_email.py
index f7d00724..e0a329c3 100755
--- a/helpdesk/management/commands/get_email.py
+++ b/helpdesk/management/commands/get_email.py
@@ -235,7 +235,10 @@ def process_queue(q, logger):
                 logger.info("Processing message %s" % num)
                 status, data = server.fetch(num, '(RFC822)')
                 full_message = encoding.force_text(data[0][1], errors='replace')
-                ticket = ticket_from_message(message=full_message, queue=q, logger=logger)
+                try:
+                    ticket = ticket_from_message(message=full_message, queue=q, logger=logger)
+                except TypeError:
+                    ticket = None  # hotfix. Need to work out WHY.
                 if ticket:
                     server.store(num, '+FLAGS', '\\Deleted')
                     logger.info("Successfully processed message %s, deleted from IMAP server" % num)