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https://gitea.mueller.network/extern/django-helpdesk.git
synced 2024-12-26 08:39:08 +01:00
fix(kb): no db
This commit is contained in:
Daniele Scasciafratte
parent
347a70e497
commit
7a3260a163
@ -1275,166 +1275,166 @@ class EmailTemplate(models.Model):
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verbose_name = _('e-mail template')
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verbose_name_plural = _('e-mail templates')
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if helpdesk_settings.HELPDESK_KB_ENABLED:
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class KBCategory(models.Model):
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"""
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Lets help users help themselves: the Knowledge Base is a categorised
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listing of questions & answers.
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"""
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name = models.CharField(
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_('Name of the category'),
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max_length=100,
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)
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class KBCategory(models.Model):
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"""
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Lets help users help themselves: the Knowledge Base is a categorised
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listing of questions & answers.
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"""
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title = models.CharField(
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_('Title on knowledgebase page'),
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max_length=100,
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)
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name = models.CharField(
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_('Name of the category'),
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max_length=100,
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)
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slug = models.SlugField(
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_('Slug'),
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)
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title = models.CharField(
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_('Title on knowledgebase page'),
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max_length=100,
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)
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description = models.TextField(
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_('Description'),
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)
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slug = models.SlugField(
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_('Slug'),
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)
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queue = models.ForeignKey(
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Queue,
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blank=True,
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null=True,
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on_delete=models.CASCADE,
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verbose_name=_('Default queue when creating a ticket after viewing this category.'),
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)
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description = models.TextField(
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_('Description'),
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)
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public = models.BooleanField(
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default=True,
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verbose_name=_("Is KBCategory publicly visible?")
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)
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queue = models.ForeignKey(
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Queue,
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blank=True,
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null=True,
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on_delete=models.CASCADE,
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verbose_name=_('Default queue when creating a ticket after viewing this category.'),
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)
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def __str__(self):
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return '%s' % self.name
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public = models.BooleanField(
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default=True,
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verbose_name=_("Is KBCategory publicly visible?")
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)
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class Meta:
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ordering = ('title',)
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verbose_name = _('Knowledge base category')
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verbose_name_plural = _('Knowledge base categories')
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def __str__(self):
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return '%s' % self.name
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def get_absolute_url(self):
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from django.urls import reverse
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return reverse('helpdesk:kb_category', kwargs={'slug': self.slug})
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class Meta:
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ordering = ('title',)
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verbose_name = _('Knowledge base category')
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verbose_name_plural = _('Knowledge base categories')
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def get_absolute_url(self):
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from django.urls import reverse
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return reverse('helpdesk:kb_category', kwargs={'slug': self.slug})
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class KBItem(models.Model):
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"""
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An item within the knowledgebase. Very straightforward question/answer
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style system.
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"""
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voted_by = models.ManyToManyField(
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settings.AUTH_USER_MODEL,
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related_name='votes',
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)
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downvoted_by = models.ManyToManyField(
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settings.AUTH_USER_MODEL,
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related_name='downvotes',
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)
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category = models.ForeignKey(
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KBCategory,
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on_delete=models.CASCADE,
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verbose_name=_('Category'),
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)
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class KBItem(models.Model):
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"""
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An item within the knowledgebase. Very straightforward question/answer
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style system.
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"""
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voted_by = models.ManyToManyField(
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settings.AUTH_USER_MODEL,
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related_name='votes',
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)
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downvoted_by = models.ManyToManyField(
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settings.AUTH_USER_MODEL,
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related_name='downvotes',
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)
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category = models.ForeignKey(
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KBCategory,
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on_delete=models.CASCADE,
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verbose_name=_('Category'),
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)
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title = models.CharField(
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_('Title'),
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max_length=100,
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)
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title = models.CharField(
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_('Title'),
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max_length=100,
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)
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question = models.TextField(
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_('Question'),
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)
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question = models.TextField(
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_('Question'),
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)
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answer = models.TextField(
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_('Answer'),
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)
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answer = models.TextField(
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_('Answer'),
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)
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votes = models.IntegerField(
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_('Votes'),
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help_text=_('Total number of votes cast for this item'),
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default=0,
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)
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votes = models.IntegerField(
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_('Votes'),
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help_text=_('Total number of votes cast for this item'),
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default=0,
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)
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recommendations = models.IntegerField(
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_('Positive Votes'),
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help_text=_('Number of votes for this item which were POSITIVE.'),
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default=0,
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)
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recommendations = models.IntegerField(
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_('Positive Votes'),
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help_text=_('Number of votes for this item which were POSITIVE.'),
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default=0,
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)
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last_updated = models.DateTimeField(
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_('Last Updated'),
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help_text=_('The date on which this question was most recently changed.'),
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blank=True,
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)
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last_updated = models.DateTimeField(
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_('Last Updated'),
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help_text=_('The date on which this question was most recently changed.'),
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blank=True,
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)
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team = models.ForeignKey(
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helpdesk_settings.HELPDESK_TEAMS_MODEL,
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on_delete=models.CASCADE,
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verbose_name=_('Team'),
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blank=True,
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null=True,
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)
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team = models.ForeignKey(
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helpdesk_settings.HELPDESK_TEAMS_MODEL,
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on_delete=models.CASCADE,
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verbose_name=_('Team'),
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blank=True,
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null=True,
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)
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order = models.PositiveIntegerField(
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_('Order'),
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blank=True,
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null=True,
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)
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order = models.PositiveIntegerField(
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_('Order'),
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blank=True,
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null=True,
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)
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enabled = models.BooleanField(
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_('Enabled to display to users'),
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default=True,
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)
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enabled = models.BooleanField(
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_('Enabled to display to users'),
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default=True,
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)
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def save(self, *args, **kwargs):
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if not self.last_updated:
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self.last_updated = timezone.now()
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return super(KBItem, self).save(*args, **kwargs)
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def save(self, *args, **kwargs):
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if not self.last_updated:
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self.last_updated = timezone.now()
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return super(KBItem, self).save(*args, **kwargs)
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def get_team(self):
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return helpdesk_settings.HELPDESK_KBITEM_TEAM_GETTER(self)
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def get_team(self):
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return helpdesk_settings.HELPDESK_KBITEM_TEAM_GETTER(self)
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def _score(self):
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""" Return a score out of 10 or Unrated if no votes """
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if self.votes > 0:
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return (self.recommendations / self.votes) * 10
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else:
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return _('Unrated')
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score = property(_score)
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def _score(self):
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""" Return a score out of 10 or Unrated if no votes """
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if self.votes > 0:
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return (self.recommendations / self.votes) * 10
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else:
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return _('Unrated')
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score = property(_score)
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def __str__(self):
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return '%s: %s' % (self.category.title, self.title)
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def __str__(self):
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return '%s: %s' % (self.category.title, self.title)
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class Meta:
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ordering = ('order', 'title',)
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verbose_name = _('Knowledge base item')
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verbose_name_plural = _('Knowledge base items')
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class Meta:
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ordering = ('order', 'title',)
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verbose_name = _('Knowledge base item')
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verbose_name_plural = _('Knowledge base items')
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def get_absolute_url(self):
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from django.urls import reverse
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return str(reverse('helpdesk:kb_category', args=(self.category.slug,))) + "?kbitem=" + str(self.pk)
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def get_absolute_url(self):
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from django.urls import reverse
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return str(reverse('helpdesk:kb_category', args=(self.category.slug,))) + "?kbitem=" + str(self.pk)
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def query_url(self):
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from django.urls import reverse
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return str(reverse('helpdesk:list')) + "?kbitem=" + str(self.pk)
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def query_url(self):
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from django.urls import reverse
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return str(reverse('helpdesk:list')) + "?kbitem=" + str(self.pk)
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def num_open_tickets(self):
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return Ticket.objects.filter(kbitem=self, status__in=(1, 2)).count()
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def num_open_tickets(self):
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return Ticket.objects.filter(kbitem=self, status__in=(1, 2)).count()
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def unassigned_tickets(self):
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return Ticket.objects.filter(kbitem=self, status__in=(1, 2), assigned_to__isnull=True)
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def unassigned_tickets(self):
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return Ticket.objects.filter(kbitem=self, status__in=(1, 2), assigned_to__isnull=True)
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def get_markdown(self):
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return get_markdown(self.answer)
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def get_markdown(self):
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return get_markdown(self.answer)
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class SavedSearch(models.Model):
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@ -1,12 +1,15 @@
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from helpdesk.models import (
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Ticket,
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Queue,
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KBCategory,
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KBItem,
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Queue
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)
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from helpdesk import settings as helpdesk_settings
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if helpdesk_settings.HELPDESK_KB_ENABLED:
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from helpdesk.models import (
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KBCategory,
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KBItem
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)
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def huser_from_request(req):
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return HelpdeskUser(req.user)
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@ -38,16 +41,18 @@ class HelpdeskUser:
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def get_allowed_kb_categories(self):
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categories = []
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for cat in KBCategory.objects.all():
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if self.can_access_kbcategory(cat):
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categories.append(cat)
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if helpdesk_settings.HELPDESK_KB_ENABLED:
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for cat in KBCategory.objects.all():
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if self.can_access_kbcategory(cat):
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categories.append(cat)
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return categories
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def get_assigned_kb_items(self):
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kbitems = []
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for item in KBItem.objects.all():
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if item.get_team() and item.get_team().is_member(self.user):
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kbitems.append(item)
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if helpdesk_settings.HELPDESK_KB_ENABLED:
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for item in KBItem.objects.all():
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if item.get_team() and item.get_team().is_member(self.user):
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kbitems.append(item)
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return kbitems
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def get_tickets_in_queues(self):
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@ -1146,13 +1146,18 @@ def ticket_list(request):
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'<a href="http://docs.djangoproject.com/en/dev/ref/databases/#sqlite-string-matching">'
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'Django Documentation on string matching in SQLite</a>.')
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kbitem_choices = [(item.pk, str(item)) for item in KBItem.objects.all()]
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kbitem_choices = []
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kbitem = []
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if helpdesk_settings.HELPDESK_KB_ENABLED:
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kbitem_choices = [(item.pk, str(item)) for item in KBItem.objects.all()]
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kbitem = KBItem.objects.all()
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return render(request, 'helpdesk/ticket_list.html', dict(
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context,
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default_tickets_per_page=request.user.usersettings_helpdesk.tickets_per_page,
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user_choices=User.objects.filter(is_active=True, is_staff=True),
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kb_items=KBItem.objects.all(),
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kb_items=kbitem,
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queue_choices=huser.get_queues(),
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status_choices=Ticket.STATUS_CHOICES,
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kbitem_choices=kbitem_choices,
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