holm/django-helpdeskmig
1
0
Fork 0
mirror of https://gitea.mueller.network/extern/django-helpdesk.git synced 2024-11-22 07:53:19 +01:00
Code Issues Packages Projects Releases Wiki Activity

Update documentation

Browse Source
This commit is contained in:
Benbb96 2022-04-11 00:23:22 +02:00
parent 31acfb11dd
commit 7e5ff05b02
2 changed files with 6 additions and 5 deletions
Show Stats Download Patch File Download Diff File Expand all files Collapse all files

7
docs/api.rst
View File

@ -22,16 +22,17 @@ You need to provide a JSON body with the following data :
- **queue**: ID of the queue
- **title**: the title (subject) of the ticket
- **description**: the description of the ticket
- **resolution**: an optonal text for the resoltuion of the ticket
- **resolution**: an optional text for the resoltuion of the ticket
- **submitter_email**: the email of the ticket submitter
- **assigned_to**: ID of the ticket's assigned user
- **status**: integer corresponding to the status (OPEN=1, REOPENED=2, RESOLVED=3, CLOSED=4, DUPLICATE=5). It is OPEN by default.
- **on_hold**: boolean to indicates if the ticket is on hold
- **priority**: integer corresponding to different degrees of priority 1 to 5 (1 is Critical and 5 is Very Low)
- **due_date**: date representation for when the ticket is due
- **last_escalation**: date representation of when last escalation has been done
- **merged_to**: ID of the ticket to which it is merged
Note that ``status`` will automatically be set to OPEN. Also, some fields are not configurable during creation: ``resolution``, ``on_hold`` and ``merged_to``.
Moreover, if you created custom fields, you can add them into the body with the key ``custom_<custom-field-slug>``.
Here is an example of a cURL request to create a ticket (using Basic authentication) ::
@ -39,7 +40,7 @@ Here is an example of a cURL request to create a ticket (using Basic authenticat
curl --location --request POST 'http://127.0.0.1:8000/api/tickets/' \
--header 'Authorization: Basic YWRtaW46YWRtaW4=' \
--header 'Content-Type: application/json' \
--data-raw '{"queue": 1, "title": "Test Ticket API", "description": "Test create ticket from API", "submitter_email": "test@mail.com","priority": 4}'
--data-raw '{"queue": 1, "title": "Test Ticket API", "description": "Test create ticket from API", "submitter_email": "test@mail.com", "priority": 4}'
PUT
---

4
helpdesk/tests/test_api.py
View File

@ -109,10 +109,10 @@ class TicketTest(APITestCase):
self.assertEqual(created_ticket.assigned_to, test_user)
self.assertEqual(created_ticket.submitter_email, 'test@mail.com')
self.assertEqual(created_ticket.priority, 1)
self.assertFalse(created_ticket.on_hold)
self.assertFalse(created_ticket.on_hold) # on_hold is False on creation
self.assertEqual(created_ticket.status, Ticket.OPEN_STATUS) # status is always open on creation
self.assertEqual(created_ticket.due_date, datetime(2022, 4, 10, 15, 6, tzinfo=UTC))
self.assertIsNone(created_ticket.merged_to)
self.assertIsNone(created_ticket.merged_to) # merged_to can not be set on creation
def test_edit_api_ticket(self):
staff_user = User.objects.create_user(username='admin', is_staff=True)