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Renamed setting to HELPDESK_FOLLOWUP_TIME_SPENT_EXCLUDE_STATUSES

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Sam Splunks 2024-02-14 13:23:15 +00:00
parent 90666a47ba
commit 7e65e3d367
3 changed files with 6 additions and 6 deletions
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6
docs/settings.rst
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@ -327,13 +327,13 @@ Time Tracking Options
"12-25", "12-25",
"12-31",) "12-31",)
- **HELPDESK_FOLLOWUP_TIME_CALCULATION_EXCLUDE_STATUSES** List of ticket statuses to exclude from automatic follow-up 'time_spent' calculation. - **HELPDESK_FOLLOWUP_TIME_SPENT_EXCLUDE_STATUSES** List of ticket statuses to exclude from automatic follow-up 'time_spent' calculation.
**Default:** ``HELPDESK_FOLLOWUP_TIME_CALCULATION_EXCLUDE_STATUSES = ()`` **Default:** ``HELPDESK_FOLLOWUP_TIME_SPENT_EXCLUDE_STATUSES = ()``
This example will have follow-ups to resolved ticket status not to be counted in:: This example will have follow-ups to resolved ticket status not to be counted in::
HELPDESK_FOLLOWUP_TIME_CALCULATION_EXCLUDE_STATUSES = (HELPDESK_TICKET_RESOLVED_STATUS,) HELPDESK_FOLLOWUP_TIME_SPENT_EXCLUDE_STATUSES = (HELPDESK_TICKET_RESOLVED_STATUS,)
Staff Ticket Creation Settings Staff Ticket Creation Settings
------------------------------ ------------------------------

2
helpdesk/models.py
View File

@ -1026,7 +1026,7 @@ class FollowUp(models.Model):
time_spent_seconds = 0 time_spent_seconds = 0
open_hours = helpdesk_settings.FOLLOWUP_TIME_SPENT_OPENING_HOURS open_hours = helpdesk_settings.FOLLOWUP_TIME_SPENT_OPENING_HOURS
holidays = helpdesk_settings.FOLLOWUP_TIME_SPENT_EXCLUDE_HOLIDAYS holidays = helpdesk_settings.FOLLOWUP_TIME_SPENT_EXCLUDE_HOLIDAYS
exclude_statuses = helpdesk_settings.FOLLOWUP_TIME_CALCULATION_EXCLUDE_STATUSES exclude_statuses = helpdesk_settings.FOLLOWUP_TIME_SPENT_EXCLUDE_STATUSES
# split time interval by days # split time interval by days
days = latest.toordinal() - earliest.toordinal() days = latest.toordinal() - earliest.toordinal()

4
helpdesk/settings.py
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@ -172,8 +172,8 @@ FOLLOWUP_TIME_SPENT_EXCLUDE_HOLIDAYS = getattr(settings,
()) ())
# Time doesn't count for listed ticket statuses # Time doesn't count for listed ticket statuses
FOLLOWUP_TIME_CALCULATION_EXCLUDE_STATUSES = getattr(settings, FOLLOWUP_TIME_SPENT_EXCLUDE_STATUSES = getattr(settings,
'HELPDESK_FOLLOWUP_TIME_CALCULATION_EXCLUDE_STATUSES', 'HELPDESK_FOLLOWUP_TIME_SPENT_EXCLUDE_STATUSES',
()) ())
############################ ############################