diff --git a/helpdesk/forms.py b/helpdesk/forms.py
index 37c08c07..09c3e5bf 100644
--- a/helpdesk/forms.py
+++ b/helpdesk/forms.py
@@ -184,7 +184,7 @@ class AbstractTicketForm(CustomFieldMixin, forms.Form):
                 widget=forms.Select(attrs={'class': 'form-control'}),
                 required=False,
                 label=_('Knowledge Base Item'),
-                choices=[(kbi.pk, kbi.title) for kbi in KBItem.objects.filter(category=kbcategory.pk)],
+                choices=[(kbi.pk, kbi.title) for kbi in KBItem.objects.filter(category=kbcategory.pk, enabled=True)],
             )
 
     def _add_form_custom_fields(self, staff_only_filter=None):