diff --git a/helpdesk/serializers.py b/helpdesk/serializers.py
index f6d34857..531db1b7 100644
--- a/helpdesk/serializers.py
+++ b/helpdesk/serializers.py
@@ -83,12 +83,13 @@ class PublicTicketListingSerializer(serializers.ModelSerializer):
     status = serializers.SerializerMethodField()
     queue = serializers.SerializerMethodField()
     kbitem = serializers.SerializerMethodField()
+    secret_key = serializers.CharField(read_only=True)
 
     class Meta:
         model = Ticket
         # fields = '__all__'
         fields = ('ticket', 'id', 'title', 'queue', 'status',
-                  'created', 'due_date', 'submitter', 'kbitem')
+                  'created', 'due_date', 'submitter', 'kbitem', 'secret_key')
 
     def get_queue(self, obj):
         return {"title": obj.queue.title, "id": obj.queue.id}
diff --git a/helpdesk/static/helpdesk/helpdesk-extend.css b/helpdesk/static/helpdesk/helpdesk-extend.css
index f36f08d9..9e93b62a 100644
--- a/helpdesk/static/helpdesk/helpdesk-extend.css
+++ b/helpdesk/static/helpdesk/helpdesk-extend.css
@@ -73,7 +73,13 @@ table.ticket-stats tbody th, table.ticket-stats tbody tr {padding-left: 20px}
     padding-top: 0;
 }
 #ticket-description {background-color: #FCF8E3;}
-.followup.well {background-color: #f4f5ff;}
+.followup.well {
+    background-color: #f4f5ff;
+}
+.followup {
+    padding: 20px;
+    margin: 30px;
+}
 /*
 Add your custom styles here
 */
diff --git a/helpdesk/templates/helpdesk/my_tickets.html b/helpdesk/templates/helpdesk/my_tickets.html
index 6cb0726e..cde160a1 100644
--- a/helpdesk/templates/helpdesk/my_tickets.html
+++ b/helpdesk/templates/helpdesk/my_tickets.html
@@ -7,17 +7,17 @@
     <table class="table table-striped" id="ticketsTable">
         <thead>
             <tr>
-                <th>Title</th>
-                <th>Queue</th>
-                <th>Status</th>
-                <th>Created</th>
+                <th>{% trans "Title" %}</th>
+                <th>{% trans "Queue" %}</th>
+                <th>{% trans "Status" %}</th>
+                <th>{% trans "Created" %}</th>
             </tr>
         </thead>
         <tbody>
             <!-- Rows will be added here dynamically using jQuery -->
         </tbody>
     </table>
-    <nav aria-label="Page navigation">
+    <nav aria-label="{% trans 'Page navigation' %}">
         <ul class="pagination" id="pagination">
             <!-- Pagination buttons will be added here dynamically -->
         </ul>
@@ -37,7 +37,7 @@ window.addEventListener('load', function()
             data.results.forEach(function(ticket) {
                 $('#ticketsTable tbody').append(`
                     <tr>
-                        <td><a href="/view/?ticket=${ticket.id}&email=${ticket.submitter}">${ticket.title}</a></td>
+                        <td><a href="/view/?ticket=${ticket.id}&email=${ticket.submitter}&key=${ticket.secret_key}">${ticket.title}</a></td>
                         <td>${ticket.queue.title}</td>
                         <td>${ticket.status}</td>
                         <td>${ticket.created}</td>
diff --git a/helpdesk/templates/helpdesk/public_view_ticket.html b/helpdesk/templates/helpdesk/public_view_ticket.html
index c293427d..cdca2de7 100644
--- a/helpdesk/templates/helpdesk/public_view_ticket.html
+++ b/helpdesk/templates/helpdesk/public_view_ticket.html
@@ -5,11 +5,18 @@
 {% block helpdesk_body %}
 
 <table class="table table-hover table-bordered table-striped">
-<caption>{{ ticket.ticket }} . {{ ticket.title }} [{{ ticket.get_status }}]</caption>
 <thead>
-<tr><th colspan='2'>{% blocktrans with ticket.queue as queue_name %}Queue: {{ queue_name }}{% endblocktrans %}</th></tr>
+    <tr>
+    <th colspan="2">
+        <capiton>
+            {{ ticket.ticket }} . {{ ticket.title }} [{{ ticket.get_status }}]
+        </capiton>
+    </th>
+    </tr>
 </thead>
 <tbody>
+    <tr><th>{% blocktrans with ticket.queue as queue_name %}Queue</th>
+    <td>{{ queue_name }}{% endblocktrans %}</td></tr>
 <tr>
     <th>{% trans "Submitted On" %}</th>
     <td>{{ ticket.created|date:"DATETIME_FORMAT" }} ({{ ticket.created|naturaltime }})</td>
@@ -66,8 +73,8 @@
 <h3>{% trans "Follow-Ups" %}</h3>
 {% load ticket_to_link %}
 {% for followup in ticket.followup_set.public_followups %}
-<div class='followup well'>
-<div class='title'>{{ followup.title }} <span class='byline text-info'>{% if followup.user %}by {{ followup.user }}{% endif %} <span title='{{ followup.date|date:"DATETIME_FORMAT" }}'>{{ followup.date|naturaltime }}</span></span></div>
+<div class='followup well card'>
+    <p><b>{{ followup.title }} <span class='byline text-info'>{% if followup.user %}by {{ followup.user }}{% endif %} <span title='{{ followup.date|date:"DATETIME_FORMAT" }}'>{{ followup.date|naturaltime }}</span></span></b></p>
 {{ followup.comment|force_escape|urlizetrunc:50|num_to_link|linebreaksbr }}
 {% if followup.ticketchange_set.all %}<div class='changes'><ul>
 {% for change in followup.ticketchange_set.all %}
@@ -152,7 +159,7 @@
 
 </fieldset>
 
-<button class="btn btn-primary btn-lg" type='submit'>{% trans "Update This Ticket" %}</button>
+<button class="btn btn-primary btn-lg" style="margin-bottom:10px" type='submit'>{% trans "Update This Ticket" %}</button>
 
 {% csrf_token %}</form>